Virgin email moving away from Google
 

Just received this email


http://store.virginmedia.com/discove...t-vm-mail.html

Re: Looks like Virginmedia have fallen out with Google
 

Lets hope the migration goes smoothly.

Re: Looks like Virginmedia have fallen out with Google
 

Noted here

Wonder if we will keep the same storage value ?

Re: Looks like Virginmedia have fallen out with Google
 

10p says it doesn't

Re: Looks like Virginmedia have fallen out with Google
 

Will this cause problems for those like me who access their emails through Windows Live Mail?

Re: Looks like Virginmedia have fallen out with Google
 

I'm guessing that it's the webmail interface that's getting a warm over. The server names didn't change when google took over running it so I don't see why there should be any change when they're not.

Having said that, something's bound to get assed up.:(

Re: Looks like Virginmedia have fallen out with Google
 

Indeed.;)

Re: Looks like Virginmedia have fallen out with Google
 

I wonder if they will be as unreliable as the NTLworld servers were. there wernt a week went by they didnt go wrong.

Re: Looks like Virginmedia have fallen out with Google
 

But they were a free add-on and we weren't entitled to expect NTLWorld email to actually work .... :D

</nostalgia>

Re: Looks like Virginmedia have fallen out with Google
 

They worked most of the time for me but then I always use Thunderbird. Never could get the M$ outlook thing to run reliably.

Re: Looks like Virginmedia have fallen out with Google
 

If you're still using your Virgin/NTLWorld/Blueyonder email account, I would strongly advise you to drop it and move to another email provider that's separate from your ISP.

Doesn't matter if it's Gmail, Hotmail (aka Outlook), even Yahoo, anything is better than using your ISP address, which might suddenly stop working because they've arbitrarily decided to switch providers.

Oh and I'd bet cold, hard cash that emails will go missing during this migration - they always do.

Re: Looks like Virginmedia have fallen out with Google
 

This wasn't a falling out :)

VM are moving to the same email system as the rest of the Liberty Global family is all. If there's software that can do the job in-house it makes sense to use it.

Re: Looks like Virginmedia have fallen out with Google
 

Google is free, Microsoft is free, no?

why spent money on servers to run it themselves? Running Spamassasin and filtering via blacklists etc, smtp/imap/pop(?) servers for all customers, it costs. What's the advantage? Are they going to "read" the email and give VM customers ads as google does?:confused:

Re: Looks like Virginmedia have fallen out with Google
 

Google and Microsoft is free, no? - No.

Google is only free to individuals and Education accounts - corporates (such as Rolls Royce, Telegraph, Guardian, etc.) pay for Google services.

(Same applies to MS, except MS charge for EDU accounts, but with a large discount).

I would imagine VM have been paying Google for its email service.

Re: Looks like Virginmedia have fallen out with Google
 

One of the first rules of life.

NOTHING IS FREE.

Re: Looks like Virginmedia have fallen out with Google
 

That's a good idea and something i've been thinking about for a while, i spose i should get myself in gear and monitor the senders of said email and change them.

Re: Looks like Virginmedia have fallen out with Google
 

It's not an easy thing to switch, but you're far better off doing it on your own terms than at some point in the future if/when Virgin arbitrarily decides to shut your email down - or just plain looses it all.

I don't know how LG's email system works, but at least on Virgin's Google-based platform, you can set up a rule to forward all emails to another address. It's the easiest way to migrate :)

Likewise, you can tell a Google account (and presumably Hotmail, etc.) to periodically check older accounts and download emails from them. You have options.

Re: Looks like Virginmedia have fallen out with Google
 

I did this years ago, after one NTLWorld email outage too many. I got a mac.com email address, set up a forward from NTLWorld, and never looked back. I still have the same Apple email account now, about 12-13 years later.

Re: Looks like Virginmedia have fallen out with Google
 

Thanks. I did not know that.

Re: Looks like Virginmedia have fallen out with Google
 

My company use Google for its mail solution as does the local council here.

We pay $5 a month per person for this - 30gb storage, unlimited google docs, hangouts and video meetings.

For us, this has been a brilliant solution

Re: Looks like Virginmedia have fallen out with Google
 

We use Microsoft at ours, we use Office 365, a bit more expensive at I think $12.50 per user per month, but it comes with all kinds of extras, 50GB mailbox per user, hosted exchange, full office, Lync (Skype for Business) and all kinds.

Re: Looks like Virginmedia have fallen out with Google
 

I have used GMail for a long time and have it set up to grab email in my VM boxes. So I get a nice single inbox but can also have a look at what it's pulled from each of the VM boxes.

As an aside, I have my own domain with mail forwarders set to my Gmail account so if Google starts to do something odd with my mails I can change fairly easily, just change the forwarder. Doesn't help emails sent direct to GMail but most official emails I use the forwarder. This also allows me to setup forwarders for our children so I get copies of emails to my son (and my wife copies to our daughter) - we will stop this as they get older. Also lets me have addresses for grandparents, relatives and so on so if the children want to send emails the addresses are easier for them.

Re: Looks like Virginmedia have fallen out with Google
 

indeed, I have lost count of how often I have advised this.

As Kushan said, isp's seem to love changing providers etc. but in addition if you leave the isp you also risk losing the email address.

Even a normal gmail/hotmail account is better than an isp account.

Re: Virgin email moving away from Google
 

More fun.

Didnt they move to google because they made such a bad job of running their own ?

I dont use my ntl address for much these days, since I run my own e-mail service on one of my servers.

That incredibly stupid and annoying captcha they have now is another factor driving me away from it.

---------- Post added at 17:05 ---------- Previous post was at 17:02 ----------

If thats the case, then the wording of the e-mail is very strange.

It certainly implies some kind of issue with google 'forcing' them to move.

Re: Virgin email moving away from Google
 

It could be as simple as Google raising their prices or something. Who knows.

I suspect it's more to do with the LibGlob merger than anything else.

Re: Virgin email moving away from Google
 

I hope it's easy to set up in outlook 2013. Took ages when it went over to Google to get all the settings right.

Re: Virgin email moving away from Google
 

Well the server names should remain the same as is the SSL ports and authentication. IF they do it right it should be seamless for those using mail clients.

In practice of course....:erm:

Re: Virgin email moving away from Google
 

We're talking of Virgin media here. When has anything of there's gone smoothly:rolleyes:

Re: Virgin email moving away from Google
 

Make sure you've downloaded all the mail as soon as it comes in, I use 10 minute collections. A local copy will help keep you safe.

Re: Virgin email moving away from Google
 

Spot on, conservative estimates puts the cost of using Google for commercial email with thousands of accounts into the tens of millions. If LG have an in-house system already bought and paid for, it makes sense to migrate.

Re: Virgin email moving away from Google
 

Google's starting price for all its app for Business Users is £79 per user per year - this is heavily discounted for Corporates in the UK (Jaguar LandRover, ITV, the Guardian, et al...)

Re: Virgin email moving away from Google
 

I don't think this would be the full Google Apps for business though, just email. I'm sure it's still not cheap though.

Additionall, internally Virgin doesn't use Google apps for their infrastructure, it's good ol' Microsoft exchange.

Re: Virgin email moving away from Google
 

The first blueyonder.co.uk email addresses will start being migrated from today - July 29th.

https://community.virginmedia.com/t5...p/2875762#M208

Re: Virgin email moving away from Google
 

Re: Virgin email moving away from Google
 

Virgin Media's email service has gone down this morning

Re: Virgin email moving away from Google
 

What makes you say that? Don't see any major reports of issues on the Community Forum?

Re: Virgin email moving away from Google
 

Because I can't get on the email or my Virgin media will not load up

Re: Virgin email moving away from Google
 

My @virginmedia.com email is working ok.

Are you on a @blueyonder.co.uk address and have you been moved to the new system?

If you do have a problem then I would recommend posting to the Community Forum so they can investigate.

Re: Virgin email moving away from Google
 

Hi, no its an @virginmedia.co.uk address not had an email about moving as yet

The connection has timed out

The server at my.virginmedia.com is taking too long to respond.

Re: Virgin email moving away from Google
 

It's pretty likely it's not connected to the migration (and so this thread) as only @blueyonder.co.uk addresses are being transferred at present. Try going to http://mail.virginmedia.com.

Re: Virgin email moving away from Google
 

Thanks for you help but thats not working either if its not working in 30 mins or so I'll give them a call

Re: Virgin email moving away from Google
 

you wont get a answere by phoning I have tried all morning I have a ntlworld email and there is no word on how to fix or what to do next

Re: Virgin email moving away from Google
 

Yes just got mine this morning and touch wood everything's tickety boo so far.

Re: Virgin email moving away from Google
 

The smtp service at smtp.virginmedia.com is down at the moment. It is from here anyway.

Re: Virgin email moving away from Google
 

Actually no it wasn't down at all. There's a known problem with legacy Outlook under Windows 10 and just a co-incidence. Fixed by running the system file checker: Extensive thread on the community forum covering this.

Re: Virgin email moving away from Google
 

I can't access email at all at the moment, getting this message below.........





This account has been disabled
We are unable to process your request at this time, please try again later.

Re: Virgin email moving away from Google
 

I haven't been able to use Google Chrome to log in to MyVirginMedia since yesterday. No problems using IE. This is all part of moving away from Google?

Re: Virgin email moving away from Google
 

Can log in fine here with Chrome. Don't normally use it but it was installed with Windows 10.

Re: Virgin email moving away from Google
 

No problem with FF V39.0.3

Re: Virgin email moving away from Google
 

Try CTRL+F5 to clear the cache.

Re: Virgin email moving away from Google
 

Had an email from VM today saying I'm moving over to the new email within the next 3 months (@virginmedia)

Re: Virgin email moving away from Google
 

I'm on @blueyonder at the moment I take it that I will be staying on that and not getting moved to @virginmedia.cheers

Re: Virgin email moving away from Google
 

Yes - it's the platform technology that is changing, not your email address.

Re: Virgin email moving away from Google
 

Blueyonder will be moved over to the platform as with ntl etc, as I'm on blueyonder email and was moved a few weeks ago.

Their spam filters need to be better though, not as good as Google's

Re: Virgin email moving away from Google
 

At the moment. I would think that Google's SPAM filters have had years of 'in-life' training to get it to where it is now.

Virgin Media's new email platform is new - as more customers are moved over and train the filters it will improve.

Re: Virgin email moving away from Google
 

Blueyonder email has now been moved to the new mail platform.

The first ntlworld.com email addresses will start being migrated from today - August 31st.

virginmedia.com/emailswitch has some really helpful information

Re: Virgin email moving away from Google
 

My ntlworld email running on Thunderbird ceased to work a week ago.... attempts by Virgin staff have now wiped out some 20k messages on my pc after I gave them 123repair.com access..... they said the system is down througout the uk and to call back in 24 hours. What a mess.

Re: Virgin email moving away from Google
 

Any more updates on this? last we heard at the end of August was they were moving the ntlworld.com over

Re: Virgin email moving away from Google
 

Ntlworld.com is still being migrated.

Re: Virgin email moving away from Google
 

I know that one of my ntlworld accounts has moved as the spam rule that I had changed has now gone back to the default of reject all.

I needed to change it as one of my clients seems to be blacklisted as a spam source (hijacked server) even though that has since been rectified and Google advised.

Re: Virgin email moving away from Google
 

Yup - my NTLWorld account was migrated yesterday

Re: Virgin email moving away from Google
 

If your mailbox has been moved over, you'll need to log in to webmail and change your SPAM settings - by default all SPAM email is deleted. This was mentioned in the migration information email and website.

Re: Virgin email moving away from Google
 

Hi Ben, yes I logged in this morning to check if the settings had changed. The fact that they have tells me that account has been migrated. I have now reset them to allow my clients mail through.

Re: Virgin email moving away from Google
 

Thanks for the update

Re: Virgin email moving away from Google
 

It's not working, have a look on the Virgin Media site relating to spam emails, its bloody ridiculous as to how long Virgin are taking to fix this issue, dozens of people are affected by this, it's the worst ever email platform that i have ever used, the spam filters DO NOT WORK, it's pretty obvious that the system wasn't tested properly before release, get your finger out Virgin!

Re: Virgin email moving away from Google
 

VM have just moved me over to the new Email (@virgin media address)

Re: Virgin email moving away from Google
 

Indeed - the @virginmedia.com move started last Friday.

Re: Virgin email moving away from Google
 

My @ntlworld account was migrated a few months ago and appeared to work well at first but over the last few weeks logging on to the e-mail account via webmail has proved difficult. When logging on the system appears to hang for a few minutes before displaying the following msg: "Sorry we're experiencing technical difficulties". This is happening on a daily basis. Is anyone else experiencing this?

Re: Virgin email moving away from Google
 

Yes we have been experiencing the same problems Robert and l wish they would get it sorted as its becoming very irritating.

Re: Virgin email moving away from Google
 

Are there changes to settings? Been unable to access my emails today in Windows Live Mail, which is a pain in the backside as I have 4 to check individually now.

Re: Virgin email moving away from Google
 

I get an error about root certificates on both my android devices tonight.

The error is:
"Connection to server refused. Root certificate invalid. Cannot validate identity"

Re: Virgin email moving away from Google
 

Android phone and iPad using IMAP are working here for my migrated ntlworld account but their POP3 service is just sending TCP resets back during the SSL/TLS negotiation procedure. Just a reset, no negotiation failure payload.

Looks like someone's been having a fiddle.

Re: Virgin email moving away from Google
 

Mine's back now

Re: Virgin email moving away from Google
 

Same here, as if by magic

Re: Virgin email moving away from Google
 

Back here as well. Thank God. Expecting an email, not that it turned up today.