Cable Forum - TiVo YouTube app?

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- - TiVo : YouTube app? (https://www.cableforum.uk/board/showthread.php?t=33700977)

Bentex

20-06-2015 16:46

YouTube app?

For about 1-2 months I keep getting a message coming up that there are problems before it loads. Until a week or so ago it still worked fine despite this.

Not it doesn't even load! I just get a yellow like cross under the youtube logo and it never fully loads.

Does anyone else have this problem?
Do you know if it will be corrected?

How do I resolve this? :)

I use the app a lot... I love it...and it's one of the main reason I opted for TiVo over Sky. If this app wasn't available anymore I'd seriously consider a different option.

telegramsam

20-06-2015 18:22

Re: YouTube app?

Quote:

Originally Posted by Bentex (Post 35784113)

Yes have the same problem here too. My partner phoned vigin and the guy told her they were aware of the problem and are workng on trying to fix it.:rolleyes:

djmagnifique

20-06-2015 21:05

Re: YouTube app?

It's something to do with Google changing the Youtube servers.

http://community.virginmedia.com/t5/...o/td-p/2848223

spiderplant

21-06-2015 00:13

Re: YouTube app?

Quote:

Originally Posted by djmagnifique (Post 35784156)

It's something to do with Google changing the Youtube servers.

Yes, they have updated some of the servers in a way which which isn't compatible with the TiVo client application. Steps are being taken to avoid TiVos getting routed to the problem servers, so keep trying it daily until it starts working again.

telegramsam

21-06-2015 15:45

Re: YouTube app?

Funny that Virgin have kept quiet on this subject,i.e haven`t seen anything on the website or emailed customers about it. I doubt there`s any discount coming our way either

v0id	21-06-2015 17:59

Re: YouTube app?

Quote:

Originally Posted by telegramsam (Post 35784248)

Funny that Virgin have kept quiet on this subject,i.e haven`t seen anything on the website or emailed customers about it. I doubt there`s any discount coming our way either

There numbers probably show that not a lot of people use Youtube via the Tivo

spiderplant

21-06-2015 22:48

Re: YouTube app?

Quote:

Originally Posted by telegramsam (Post 35784248)

Funny that Virgin have kept quiet on this subject

In the OP's own words, "For about 1-2 months I keep getting a message coming up that there are problems". Not what I'd call keeping quiet.

johnathome

22-06-2015 00:44

Re: YouTube app?

Quote:

Originally Posted by spiderplant (Post 35784341)

In the OP's own words, "For about 1-2 months I keep getting a message coming up that there are problems". Not what I'd call keeping quiet.

There's a sticky post on the VM forums about it as well.

telegramsam

22-06-2015 19:46

Re: YouTube app?

Quote:

Originally Posted by spiderplant (Post 35784341)

In the OP's own words, "For about 1-2 months I keep getting a message coming up that there are problems". Not what I'd call keeping quiet.

What I meant was emailing customers about the issue or even mentioning it in the weekly email I get telling me `how lucky I am to have all these shows provided to me by virgin media!

martin201002

22-06-2015 21:22

Re: YouTube app?

Before I left virgin I had the same message on my YouTube app but it always worked fine.

spiderplant

22-06-2015 21:56

Re: YouTube app?

Quote:

Originally Posted by telegramsam (Post 35784510)

What I meant was emailing customers about the issue or even mentioning it in the weekly email I get telling me `how lucky I am to have all these shows provided to me by virgin media!

Quote:

Originally Posted by martin201002 (Post 35784564)

Before I left virgin I had the same message on my YouTube app but it always worked fine.

VM can't predict who will be affected, because it depends on which YouTube server you happen to get routed to. So the message has to be displayed for everyone using YT, just in case.

telegramsam

23-06-2015 20:13

Re: YouTube app?

Quote:

Originally Posted by spiderplant (Post 35784577)

Surely it's better to send the message to people who actually use YouTube at the time they are trying to use it, rather than spamming everyone with a message they will probably ignore or have forgetten by the time they try to use YT?
The message only said You Tube was unavailable,no explanation about Virgin being aware of the issue and were working on it. Reading the message on screen could of simply meant a problem on my Tivo box,hence the reason my partner phoned virgin to enquire

VM can't predict who will be affected, because it depends on which YouTube server you happen to get routed to. So the message has to be displayed for everyone using YT, just in case.

The message didn`t say the problem was a national one rather than just my tivo box,which is what I was trying to say

OLD BOY

25-06-2015 17:37

Re: YouTube app?

I think Virgin have been reasonable in alerting us to the YouTube problem, but I don't know why they don't make more use of the messaging section on the TiVo.

jobbie8

25-06-2015 19:29

Re: YouTube app?

I've had the 'T with a x through it' symbol for well over a week now. I use the Tivo version because Tivo audio goes through my sound system. Surely this should be fixed by now?

telegramsam

25-06-2015 20:20

Re: YouTube app?

Quote:

Originally Posted by jobbie8 (Post 35785178)

I've had the 'T with a x through it' symbol for well over a week now. I use the Tivo version because Tivo audio goes through my sound system. Surely this should be fixed by now?

Totally agree :clap:

Bentex

30-06-2015 03:20

Re: YouTube app?

Quote:

Originally Posted by martin201002 (Post 35784564)

Before I left virgin I had the same message on my YouTube app but it always worked fine.

Did for me...work fine for a long time and just stopped. Getting really annoyed now.

I'm looking for new broadband supplier and freesat.

telegramsam

30-06-2015 19:05

Re: YouTube app?

Quote:

Originally Posted by Bentex (Post 35785880)

Did for me...work fine for a long time and just stopped. Getting really annoyed now.

I'm looking for new broadband supplier and freesat.

My partner and I are getting really annoyed about this too. She`s going to give it another few days and if it hasn`t been sorted out by then phone them up and ask for some sort of discount. It`s worth a try I guess.

neilo

04-07-2015 20:17

Re: YouTube app?

It's the same on mine. YouTube used to work well but hardly ever does now. I have to fire up the Roku to watch YouTube now. And what I've noticed is how much quicker loading it is on there.

Henkesghost

05-07-2015 19:12

Re: YouTube app?

Used to play lots of music videos and concerts through the you tube app. Can't remember last time it worked :(

azbazlol

05-07-2015 23:00

Re: YouTube app?

Hopefully with this rather time taking update/fix it will be a better running software that will make the app launch and navigation much more quicker !

spj20016

09-07-2015 14:03

Re: YouTube app?

YouTube app has been updated.

telegramsam

09-07-2015 16:58

Re: YouTube app?

Quote:

Originally Posted by spj20016 (Post 35787532)

YouTube app has been updated.

I hope that means it`s been fixed now?

OLD BOY

09-07-2015 20:53

Re: YouTube app?

Quote:

Originally Posted by telegramsam (Post 35787559)

I hope that means it`s been fixed now?

Me too. I will try it tonight.

telegramsam

10-07-2015 21:08

Re: YouTube app?

Brilliant it`s working again!

jobbie8

11-07-2015 13:46

Re: YouTube app?

I keep getting stuttering, even on the adverts.

Hom3r

11-07-2015 22:18

Re: YouTube app?

Ours came back the other day.

Bentex

14-07-2015 15:49

Re: YouTube app?

Not tried it today...but it wasn't working yesterday 13th July.

pengedragon

15-07-2015 08:34

Re: YouTube app?

yep, fine now thankfully. we use this quite a lot so it was becoming annoying

Lew	04-08-2015 20:57

Re: YouTube app?

Quote:

Originally Posted by jobbie8 (Post 35787852)

I keep getting stuttering, even on the adverts.

Same here. I tried watching a couple of videos but game up as it kept stoppig and starting. I did file a report at www.youtube.com/tv_feedback though, so hopefully if more people do it'll be fixed.

pengedragon

05-08-2015 07:14

Re: YouTube app?

Buffering quite badly again last night, unwatchable

Lew	05-08-2015 10:20

Re: YouTube app?

Especially annoying as the YouTube apps on my TV and BluRay player have been removed so the TiVo app is the only option for me for watching on the big screen.

andrewlutonuk

06-08-2015 10:13

Re: YouTube app?

Somebody mentioned on the Virgin Community forum that the YouTube App might be fixed on the 7th August 2015. Heres hopeing

Lew	07-08-2015 14:08

Re: YouTube app?

Has anyone tried the YouTube app today? Is it still stuttering?

Lew	07-08-2015 19:05

Re: YouTube app?

Just checked. Still unusable.

OLD BOY

08-08-2015 18:29

Re: YouTube app?

Quote:

Originally Posted by Lew (Post 35792478)

Just checked. Still unusable.

What a ridiculous state of affairs! :banghead:

Time to apply for subscription refunds? :spin:

Lew	17-08-2015 22:25

Re: YouTube app?

I checked it tonight and it's a lot better. Still a teensy bit of stutter every now and then but nowhere near as bad as it was.

savvychels

18-08-2015 00:26

Re: YouTube app?

Used it a couple nights ago and it was doing a lot of hanging and buffering, so gave up and used it through my Fire Stick. I thought it might be because we were trying to watch something almost an hour long, but from reading these posts looks like that's not the case :(

Bentex

03-10-2015 04:21

Re: YouTube app?

I get a lot of stuttering also. Really ANNOYING when trying to listen to music.

denphone

03-10-2015 14:12

Re: YouTube app?

Perfectly fine on mine now but it has not always been like that.

Bentex

30-10-2015 01:30

Re: YouTube app?

Strange...mine still stutters. Am I the only one experiencing this then?

andrewlutonuk

30-10-2015 12:12

Re: YouTube app?

My You tube App Stutters when starting a programme

I'am in St Albans Herts

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