Please help me, I think Ive been conned.
 

Good evening I'm new

Im 86 years of age and have very bad eyesight and hearing. I signed up to virginmedia as I wanted ITVBE as I love TOWIE and wanted the chance to record it or watch it on catch up and I also love Benefits Britain, Life on the dole. I also wanted internet so i can chat with my family on SKYPE. The sales man told me he could send me an extra large button Tivo remote control but the engineer said there is no such thing. is this true? If it is the Tivo box is going into the fire.

Thank you
PEARL

Re: Please help me, I think Ive been conned.
 

The programs you've mentioned are all available on freeview?

To be honest i've never heard of a big button remote but there are people here who work for Virginmedia so they may be able to advise better.

Re: Please help me, I think Ive been conned.
 

ITVBE is not on Freeview

Pearl

Re: Please help me, I think Ive been conned.
 

I don't know what transmitter you're on but it's definitely transmitting from the Rowridge transmitter. I have it on channel 26, have you retuned lately?

http://en.wikipedia.org/wiki/List_of...nnels_%28UK%29

Re: Please help me, I think Ive been conned.
 

Yes it is.
Also Horror launched on Freeview Friday, you might need to retune as john said.

Re: Please help me, I think Ive been conned.
 

:erm::erm:

Re: Please help me, I think Ive been conned.
 

You cant get a big buton remote but you can get a high contrast remote for poor eyesight.

http://accessibility.virginmedia.com...ml#tivo-remote

Re: Please help me, I think Ive been conned.
 

Sounds like Dot Cotton.....:D::Yikes:

Re: Please help me, I think Ive been conned.
 

Up late Pearl. Good for you.

Re: Please help me, I think Ive been conned.
 

Should all pensioners be in bed by 7? I came in here for advice, not to be spoken to like a child.

Re: Please help me, I think Ive been conned.
 

I asked the team on Twitter and they said they have never done a big button remote for the TiVo, so yes it seems you were lied to.

Re: Please help me, I think Ive been conned.
 

The RNIB advertise a large button remote and I see also that Amazon advertise a few. You could try either of these places.

Re: Please help me, I think Ive been conned.
 

That's not a nice way to reply to a fellow poster.

I would say you have been lied to. As such, I think you would have every right to cancel your contract without penalty as you have been mis sold the service.

I would suggest you check with your local Citizen's Advice Bureau, as I am not a solicitor, and they may even be able to help you deal with Virgin.

Regarding your TV, everything you mention is available on Freeview, and it may be easier to buy a Freeview box, with a large button remote. Regarding your internet connection, any supplier should be able to provide a connection adequate for Skype.

While I've been a happy Virgin customer for years (since the Cable and Wireless days), I would not stay with a company if they had so blatantly lied to me. Unless you actually want the Tivo service, in which case Virgin is your only option in this country.

Re: Please help me, I think Ive been conned.
 

You have 28days to change your mind and cancel, so no need to seek advice, just cancel

Re: Please help me, I think Ive been conned.
 

Hi Pearl, Members are all helpful, sometimes funny with there answers. but good people.
What to do is simple. Call Customer Services in the morning, as you should get the UK CS. They talk more sense.

Tell them what the sales rep told you. And they should help you. I have been lied to so much over the years that l could write a book.

If you do that, you might also get a discount. If you don't. Do what others have suggested got Freeview. Or change from VM to Freesat from Sky.

If you call Sky, they normally sell it to you. I think its about £100.00

I have Freesat from Sky, but only because l had Sky originally.

Any other help, just let us know.

Arthur

Re: Please help me, I think Ive been conned.
 

Thanks Arthur, My daughter is coming round tomorrow as Ive asked to do my shopping as Im not long out of hospital with a new hip, so she will call them for me.

Re: Please help me, I think Ive been conned.
 

She will need to be with you a VM may not deal with her (data protection rules).

I get agro and have to get them to speak to my dad first before they will talk to me.

Re: Please help me, I think Ive been conned.
 

Hi Pearl. Further to Hom3R, All that happens, is YOU speak to VM and say to the advisor Would you mind if my daughter can deal with it (data protection rules) then bingo she then takes over. That simple.

I deal with all the legal stuff for my mother in law and anyone else. As long as you give permission, that's it - you have abided with the legal stuff

Re: Please help me, I think Ive been conned.
 

Although actually to be absolutely sure of getting a UK CS rep, call 150, then from main menu, option 5 then 3. That will be who you ultimately will end up speaking to if you decide to cancel, so go straight to them and they will be in a position to offer a better deal than a normal CS rep can.

Re: Please help me, I think Ive been conned.
 

Thanks
Pearl

Re: Please help me, I think Ive been conned.
 

BIB spot on Stuart i texted my cousin who is a solicitor and she has confirmed the op can indeed cancel without penalty as they was mis-sold a product. Also they can demand a refund of any monies paid too.

Re: Please help me, I think Ive been conned.
 

I'll tell you what i'll bet there aint many 86 year olds on forums....:shocked:

Re: Please help me, I think Ive been conned.
 

Im 86, So?

Re: Please help me, I think Ive been conned.
 

If you read what I said I think you'll find it's quite clear, ta.

Re: Please help me, I think Ive been conned.
 

Why be shocked Mad Max? If you make it to 86, would you expect people to be shocked an 86 yo has asked to join a forum and raise a valid point?

Would the 86 year old Mad Max be happy to be ridiculed by some people for asking a valid question?

Good luck with it all Pearly.

Re: Please help me, I think Ive been conned.
 

If you read through the thread he is saying that Pearl AKA Dot Cotton (a beloved (!) ex-member)....

Re: Please help me, I think Ive been conned.
 

Just thought I'd give you all an update.

My daughter phoned Virgin this morning and they were very helpful, she confirmed that there is no big button remote but she arranged for a engineer to drop round a high contrast remote today to see if that works, she told me to give it a few days and if I am still not satisfied I could cancel without any charge.

Regards
Pearl

Re: Please help me, I think Ive been conned.
 

Techncians don't carry high contrast remotes they can only be posted. I tried to get some and was told I couldn't

Re: Please help me, I think Ive been conned.
 

Another -mod edit- lie from Virgin then.

Regards
Pearl

Re: Please help me, I think Ive been conned.
 

Well I have waited in all day for this engineer to turn up and did he? did he -mod edit-, im so angry at the minute. My daughter is coming round tomorrow to call these idiots to cancel I shall be keeping the Broadband and nothing more, wouldn't recommend virgin to my worst enemy.

Regards
Pearl

Re: Please help me, I think Ive been conned.
 

Re: Please help me, I think Ive been conned.
 

Sorry Hugh, Im just so angry.

Re: Please help me, I think Ive been conned.
 

At best yodel will turn up in a few days with a remote

Re: Please help me, I think Ive been conned.
 

If your so angry, and you wouldn't recommend the company, why keep the broadband?

Re: Please help me, I think Ive been conned.
 

Because its the one service I cant do without, and I cannot be bothered changing all over again.

Regards
Pearl

Re: Please help me, I think Ive been conned.
 

Such language from a pensioner!! ;)

Re: Please help me, I think Ive been conned.
 

Just call me 'Nan' from 'The Catherine Tate programme'

Virgin Media?
WHAT -mod edit- LIBERTY!

Regards
Pearl

Re: Please help me, I think Ive been conned.
 

Get rid of broadband too see if something like bt infinity is available in your area bt do tv too but not sure what their remotes are like.
Or try talktalk or Sky, i'm short sighted and found Skys remote easy to use when i wasn't wearing my specs.
Just a few ideas for you to try.
In my eyes VM are *******s i have my reasons though as to why i hate them at the moment.

Re: Please help me, I think Ive been conned.
 

This did make me laugh (although im stoned at the moment)

regards
Pearl

Re: Please help me, I think Ive been conned.
 

At the moment......:erm::devsmoke:

Re: Please help me, I think Ive been conned.
 

If Pearly is a 86 year old pensioner and posting on here then I'm the next King of England :)

Re: Please help me, I think Ive been conned.
 

I see your username is 'TOADY', was this inspired by a certain 'Jarrod Rebbechi'? :D

Re: Please help me, I think Ive been conned.
 

Some how i think its the forum that is being conned not the OP

Re: Please help me, I think Ive been conned.
 

Jim branding would be turning in his grave... ;)