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-   -   V+ : TiVo (https://www.cableforum.uk/board/showthread.php?t=33700290)

Wittmann 07-03-2015 23:35

TiVo
 
I have a full service with Virgin - Broadband, Phone and TV. Been with VM since they took over from NTL.

My TV package comprises Size XL @ £32 per month and V+HD @ monthly free. So at £384 per year, it is not bad at all.

I would appreciate knowing precisely itemised what it would cost me to upgrade my V+ box to a TiVo box. For instance, would VM just swap my existing V+ box for a TiVo box all for free and I still only pay £32 monthly for the XL package ? Or will I have to pay an installation cost plus an increased monthly cost, still with the XL package ?

For my own personal taste in TV, considering all the channels I have no use for, including sports, kids stuff, radio and film channels, plus the incessant program repeats we continuously get, it would not be worth paying any extra charges just to have a TiVo box.

jb66 08-03-2015 07:42

Re: TiVo
 
They would probably charge you £5 extra per month and £20 for postage, I like my tivo but if i was offered the same service for £5 less a month to loose the tivo I would do it.

Wittmann 08-03-2015 11:03

Re: TiVo
 
Quote:

Originally Posted by jb66 (Post 35763420)
They would probably charge you £5 extra per month and £20 for postage, I like my tivo but if i was offered the same service for £5 less a month to loose the tivo I would do it.

Thanks, sounds a non-starter, but I will wait and see what any other posters say just for interest value.

devilincarnate 08-03-2015 11:11

Re: TiVo
 
Why not try giving them a call on the "thinking of leaving us" option to se what they could do for you.

MalteseFalcon 08-03-2015 11:21

Re: TiVo
 
Good suggestion, it is 150, option 5 then option 3.

Wittmann 08-03-2015 11:29

Re: TiVo
 
Quote:

Originally Posted by MarkC1984 (Post 35763435)
Good suggestion, it is 150, option 5 then option 3.

I may do that, but it looks like a lost cause. If they make some attractive offer now, they will only bump it up next year.

At £32 per month with my free V+, it looks like a stay put job.

Stephen 08-03-2015 13:33

Re: TiVo
 
Honestly you should give them a call. Its worth finding out what you could get from them. a 12 month discount is better than a kick in the teeth.

Wittmann 08-03-2015 13:43

Re: TiVo
 
Quote:

Originally Posted by Stephen (Post 35763441)
Honestly you should give them a call. Its worth finding out what you could get from them. a 12 month discount is better than a kick in the teeth.

Stephen,

I will call them, but if I get any sniff of an increase likely on the second year, I will stay put. I will not pay a penny extra on what I pay now, installation or otherwise and do not want any reduction enticement now just to pay more later. Been that way before a few times.

Thanks

Stephen 08-03-2015 14:15

Re: TiVo
 
Even if you were to get more for your money? ie faster broadband or better phone package?

devilincarnate 08-03-2015 15:47

Re: TiVo
 
Remember what date it was and re - negotiate after the 12 month period

Superblade7 08-03-2015 16:07

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35763411)
I have a full service with Virgin - Broadband, Phone and TV. Been with VM since they took over from NTL.

My TV package comprises Size XL @ £32 per month and V+HD @ monthly free. So at £384 per year, it is not bad at all.

I would appreciate knowing precisely itemised what it would cost me to upgrade my V+ box to a TiVo box. For instance, would VM just swap my existing V+ box for a TiVo box all for free and I still only pay £32 monthly for the XL package ? Or will I have to pay an installation cost plus an increased monthly cost, still with the XL package ?

For my own personal taste in TV, considering all the channels I have no use for, including sports, kids stuff, radio and film channels, plus the incessant program repeats we continuously get, it would not be worth paying any extra charges just to have a TiVo box.

Thing is with VM is that if you have all three services (TV, BB and Phone) then you will pay a bundle price rather than the individual elements. It would be interesting to know your full monthly charge for your full package.

You could then compare against their current bundles such as Big Kahuna (https://my.virginmedia.com/bundles.html) which includes TiVo, XL TV, 152Mb BB and M Phone for £49 + LR. Obviously a chat with retentions may get it for a bit less but worth a shot. Good luck :)

Wittmann 08-03-2015 16:23

Re: TiVo
 
Quote:

Originally Posted by Superblade7 (Post 35763454)
Thing is with VM is that if you have all three services (TV, BB and Phone) then you will bay a bundle price rather than the individual elements. It would be interesting to know your full monthly charge for your full package.

You could then compare against their current bundles such as Big Kahuna (https://my.virginmedia.com/bundles.html) which includes TiVo, XL TV, 152Mb BB and M Phone for £49 + LR. Obviously a chat with retentions may get it for a bit less but worth a shot. Good luck :)

The Kahuna big bundle gives £49.00 + phone line £16.99 = £65.99.

My existing V+ gives TV-XL £32.00 + BB £30.65 + line rental £15.99 = £78.64 = £12.65 saving per month.

If I have not screwed it up, this looks well worth a go. Must be either a mistake in it or some hidden cost, I cannot believe saving £151.80 per year with a TiVo box thrown in.

progers 08-03-2015 16:52

Re: TiVo
 
I was paying £49 per month ( line rental excluded, I pay that with the line rental saver) for 50M broadband, TV XL with a V+ box & Phone XL. This was due to increase by £4.69 in February. I phoned CS and for the same deal except with a 1Tb TiVo box with self install and free activation I have an eighteen month deal at £47 per month so it's worth giving them a call.

Wittmann 08-03-2015 18:58

Re: TiVo
 
With a Kahuna bundle at £65.99 do I get all the channels my XL has and does the engineer fit the TiVo free ?

Self installation ? What is that ? When the engineer fitted my V+, he appeared to fiddle about with his handset to register it or somehow configure it.

With a self installation, do we just attach a few existing plugs, power, HD, cable lead etc. to the TiVo and away we go ?

Superblade7 08-03-2015 19:23

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35763460)
The Kahuna big bundle gives £49.00 + phone line £16.99 = £65.99.

My existing V+ gives TV-XL £32.00 + BB £30.65 + line rental £15.99 = £78.64 = £12.65 saving per month.

If I have not screwed it up, this looks well worth a go. Must be either a mistake in it or some hidden cost, I cannot believe saving £151.80 per year with a TiVo box thrown in.

If you are on one of the old legacy prices for your services then quite often the newer bundles can give you more for less :)

Quote:

Originally Posted by Wittmann (Post 35763485)
With a Kahuna bundle at £65.99 do I get all the channels my XL has and does the engineer fit the TiVo free ?

Self installation ? What is that ? When the engineer fitted my V+, he appeared to fiddle about with his handset to register it or somehow configure it.

With a self installation, do we just attach a few existing plugs, power, HD, cable lead etc. to the TiVo and away we go ?

Yes the Big Kahuna includes the XL TV pack. If you get a self-install then VM will send you a TiVo by courier and you install it yourself and send them the V+ back. For the install, it's simply a case of removing the connections at the back of your V+ box, then sticking the TiVo in and reconnecting them. It'll be straightforward and instructions will be included.

heero_yuy 09-03-2015 09:24

Re: TiVo
 
Once you've fitted the new box you usually have to phone up VM to get it activated. The instructions with the box should tell you what to do.

Joedm45 09-03-2015 13:04

Re: TiVo
 
With the broadband being 152Mb on Big Kahuna you may also need a new router (Depends how old your one is and whether it can cope with the speed increase) so worth bearing that in mind.

If you need a new router as well as a new TiVo install then this may be an engineer visit instead of self install. You can always negotiate any fees they want to charge for that as part of the new contract.

The CS team are normally quite helpful if you treat them right

spiderplant 09-03-2015 13:42

Re: TiVo
 
Quote:

Originally Posted by Joedm45 (Post 35763570)
If you need a new router as well as a new TiVo install then this may be an engineer visit instead of self install.

Why do you say that?

alwaysabear 09-03-2015 13:53

Re: TiVo
 
Quote:

Originally Posted by Joedm45 (Post 35763570)
With the broadband being 152Mb on Big Kahuna you may also need a new router (Depends how old your one is and whether it can cope with the speed increase) so worth bearing that in mind.

If you need a new router as well as a new TiVo install then this may be an engineer visit instead of self install. You can always negotiate any fees they want to charge for that as part of the new contract.

The CS team are normally quite helpful if you treat them right

When I moved to the big Kahuna last October I had the new Super hub2 Ac and Tivo delivered , which I installed myself.

BenMcr 09-03-2015 14:12

Re: TiVo
 
Indeed. It's two or more TV boxes you can't currently get within the same order - that would have to be an engineer.

TiVo (or V HD) + Broadband is a standard pack.

Wittmann 09-03-2015 18:47

Re: TiVo
 
I may be mistaken of course, but as my set is connected to the Internet by a modem, the router comments do not apply.

How does the increased speed affect a modem ? The modem was installed by VM when they installed the broadband connections to my PC.

Superblade7 09-03-2015 19:33

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35763633)
I may be mistaken of course, but as my set is connected to the Internet by a modem, the router comments do not apply.

How does the increased speed affect a modem ? The modem was installed by VM when they installed the broadband connections to my PC.

In order to get the newer speed tiers of 50Mb, 100Mb or 152Mb then customers will require a Super Hub which is Virgin Media's combined modem and router.

If you are on a legacy BB speed such as 20Mb then it is likely you would have older equipment not capable of being able to deliver the new speeds hence the requirement to get a Super Hub. Again as a self-install its a relatively simple process of replacing your old equipment with the SH.

Wittmann 09-03-2015 20:29

Re: TiVo
 
I thought that the TV-V+ connections were completely independant of the PC broadband connections - two separate systems.

The message coming across is that TiVo is somehow associated with broadband. If that is the case, then it looks conclusively that I must stay with V+, possibly getting a new free box, fitted free by the VM engineer as previously.

The reason is that my TV is at one end of my through lounge and the PC at the other end. It is a long run from the TV and cable entry to my home, including over a door. Such a rewiring job is simply unacceptable for the TV viewing we do. It all works to perfection, so we have - If it ain't broke, don't fix it.

BenMcr 09-03-2015 20:50

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35763646)
I thought that the TV-V+ connections were completely independant of the PC broadband connections - two separate systems.

They are

Quote:

The message coming across is that TiVo is somehow associated with broadband. If that is the case, then it looks conclusively that I must stay with V+, possibly getting a new free box, fitted free by the VM engineer as previously.
It's not associated with broadband as such, however as part of the upgrade to TiVo you could also take advantage of the newer broadband speeds, which would require new no-cost separate broadband kit.

Quote:

The reason is that my TV is at one end of my through lounge and the PC at the other end. It is a long run from the TV and cable entry to my home, including over a door. Such a rewiring job is simply unacceptable for the TV viewing we do. It all works to perfection, so we have - If it ain't broke, don't fix it.
There is no need for new wires. TiVo would replace your existing TV box and the SuperHub would replace your existing modem. That's it.

---------- Post added at 20:50 ---------- Previous post was at 20:47 ----------

Here are couple of videos that explains it

Swapping to TiVo https://www.youtube.com/watch?v=N5XCl_FqJC4

Swapping your broadband kit https://www.youtube.com/watch?v=-sZAfuGG8es

MalteseFalcon 09-03-2015 21:00

Re: TiVo
 
I wouldn't worry, I was a bit like you when I upgraded to TiVo and got a SH installed. But apart from a few times when loads of neighbours are on their BB, I get decent speeds on my SH. TiVo is incredibly easy to use, it does take a bit of getting used to but trust me you will love it.

Wittmann 09-03-2015 21:11

Re: TiVo
 
You have all been so incredibly helpful and kindly supplied lots of information of great benefit. Before I posted the only thing I knew about TiVo was that it probably would not fit in with my ancient equipment. Can`t have too much modern stuff wrecking the Stonehenge decor. But now, we have a new ball game.

I have now got a good idea of upgrading to TiVo providing some understanding for me to handle the matter better and I will definitely give VM a call on 150 and see what goodies spring out of the bag.

MalteseFalcon 09-03-2015 22:25

Re: TiVo
 
Won't hurt. And you of course don't have to go for anything that you aren't 100% happy with. But better to have all the facts, etc to make an informed decision.

Wittmann 10-03-2015 09:17

Re: TiVo
 
Again, thank you all.

I will definitely have a go at VM to see what they can do for me by replacing my V+ set-up with their TiVo Kahuna big bundle. The criterion is cost. If I end up saving money, then Whoopee its a winner. If I break even, then again it is a winner, but if the deal ends up with me paying more, then the project gets dumped and I plod on with my V+.

At present my wife has just come out of hospital and she is not at all well, so I can do without any added problems. If and when the situation improves to ease my burden, then I will make my move on the TiVo challenge. After your comments, it really does look an attractive proposition, thanks to your help.

MalteseFalcon 10-03-2015 12:55

Re: TiVo
 
Hope your wife gets better soon.

Wittmann 10-03-2015 13:39

Re: TiVo
 
Quote:

Originally Posted by MarkC1984 (Post 35763762)
Hope your wife gets better soon.

Many thanks, life is not exactly a bowl of cherries at present, but there is always hope and Lady Luck.

Wittmann 11-03-2015 14:31

Re: TiVo
 
As a feedback to the kind people who helped me, this is the latest.

On 9 March I did Email the VM Ceo. On 10 March i received an email reply from one of the CEO team saying somebody would contact me in 24 hours.

On 11 March I received a phone call and the whole matter of changing my V+ set-up to a TiVo set-up was discussed in polite detail. My current monthly cost was said to be £72.83. An engineer will now come on 11 March to replace my V+ box with a TiVo box and replace my PC modem with a hub/router to get my PC onto the faster speed offered by the Jahuna big bundle deal.

I will now pay £63.24 per month all including my existing XL package. line rental and other bits and bobs. No extra charges, the engineers visit is free and I will now save £9.59 per month or £115 per year. I cannot believe it, but somehow it is all very true.

A final thanks to you all for putting me on this path. Without your hep and advice, I would never have made a move.

All I have to do now is learn how to use the damned new fangled thing.

https://www.cableforum.co.uk/images/...2015/03/29.gif

alwaysabear 11-03-2015 14:33

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35763981)
As a feedback to the kind people who helped me, this is the latest.

On 9 March I did Email the VM Ceo. On 10 March i received an email reply from one of the CEO team saying somebody would contact me in 24 hours.

On 11 March I received a phone call and the whole matter of changing my V+ set-up to a TiVo set-up was discussed in polite detail. My current monthly cost was said to be £72.83. An engineer will now come on 11 March to replace my V+ box with a TiVo box and replace my PC modem with a hub/router to get my PC onto the faster speed offered by the Jahuna big bundle deal.

I will now pay £63.24 per month all including my existing XL package. line rental and other bits and bobs. No extra charges, the engineers visit is free and I will now save £9.59 per month or £115 per year. I cannot believe it, but somehow it is all very true.

A final thanks to you all for putting me on this path. Without your hep and advice, I would never have made a move.

All I have to do now is learn how to use the damned new fangled thing.

https://www.cableforum.co.uk/images/...2015/03/29.gif

You will be fine, I am sure if you have any questions the engineer will be happy to answer them for you.

MalteseFalcon 11-03-2015 15:18

Re: TiVo
 
Excellent news, and there is always generally someone roaming these Forums at all hours to help with getting used to the TiVo.

devilincarnate 11-03-2015 15:31

Re: TiVo
 
Quote:

Originally Posted by alwaysabear (Post 35763983)
You will be fine, I am sure if you have any questions the engineer will be happy to answer them for you.

Or some on here as well!

Glad it is all sorted for you

Wittmann 11-03-2015 15:53

Re: TiVo
 
Quote:

Originally Posted by MarkC1984 (Post 35763993)
Excellent news, and there is always generally someone roaming these Forums at all hours to help with getting used to the TiVo.

You are definitely not a "grumpy old sod". you sound a very lovely person.

In my twilight years, when I can see the light at the end of the tunnel, I behave like a budgie - if you move my bell to the other end of the perch, I start feather plucking.

MalteseFalcon 11-03-2015 17:53

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35763999)
You are definitely not a "grumpy old sod". you sound a very lovely person.

In my twilight years, when I can see the light at the end of the tunnel, I behave like a budgie - if you move my bell to the other end of the perch, I start feather plucking.

Oh just wait for a topic that gets me going, you will soon see how grumpy I can get.

Superblade7 11-03-2015 18:22

Re: TiVo
 
Glad you got a good deal at a price to suit, I'm sure you'll love the TiVo once you get used to it. Hope the installation goes well and all the best to Mrs Wittman.

harry_hitch 11-03-2015 23:05

Re: TiVo
 
Well done Wittmann. Always worth pushing a company to test how much it wants your business.

Wittmann 12-03-2015 09:20

Re: TiVo
 
Nice of you all to give such sympathising comments.

I never had to moan or be nasty in any way, it was just a simple polite conversational sales enquiry about changing my V+ to the big Kahuna with TiVo. Mind you I did cheat a little at the start by Emailing the VM CEO. I suppose that made a difference, it usually does.

The downside is that the engineer is now coming on Friday 13th, so that puts the mockers on it for starters. It will upset the God`s at Stonehenge.

They never even charged me for installation or activation which adds up to £100 @ £50 each.

Mad Max 12-03-2015 14:17

Re: TiVo
 
Quote:

It will upset the God`s at Stonehenge.


:D :devsmoke:

Wittmann 13-03-2015 17:06

Re: TiVo
 
It is all done. The engineer spent over an hour installing and activating my new TiVo. It all works perfectly and apart from being an entirely new procedure, I am greatly impressed.

The engineer failed to get the TiVo handset to accept a Goodman`s TV code for the volume control and has been told to sort it out quickly or else. Meanwhile I am having to use my old V+ handset which does not find any problem with the Goodman code. No big deal, the V+ handset works almost totally, so we can live with it until the problem is sorted.

The engineer also fitted a new hub/router to my PC. That gave no problems and the PC is working normally.

I told the engineer that the Goodman code was 1720, but it made no difference.

BenMcr 13-03-2015 19:16

Re: TiVo
 
The codes for TVs are not the same between the V+ and TiVo remotes.

The instructions for TiVo remotes are here, the second part includes a link to the remote code sheet http://help.virginmedia.com/system/v...7-1B869280833E

spiderplant 13-03-2015 19:45

Re: TiVo
 
Did the engineer try the "0999" scan (see the link in BenMcr's post above), or just all the listed Goodmans codes? The scan goes through every code known to the remote in sequence, and stands a better chance of working.

Unfortunately if you have an old, rare or very new TV (one made after the remote control was designed), it may be that there is no suitable code.

Wittmann 13-03-2015 20:18

Re: TiVo
 
Quote:

Originally Posted by BenMcr (Post 35764550)
The codes for TVs are not the same between the V+ and TiVo remotes.

The instructions for TiVo remotes are here, the second part includes a link to the remote code sheet http://help.virginmedia.com/system/v...7-1B869280833E

What a super informative post - thanks a zillion for that.

The engineer phoned Virgin several times and I did hear him say that he had gone through all the codes and nothing worked. The TV did keep going off and he kept restarting it durring the code search.

He left saying that he would get in touch with Goodmans, having taken the TV serial number etc. It is not an old set, probably 5-6 years old and has HD and DTV Freeview.

spiderplant 13-03-2015 20:47

Re: TiVo
 
Try the 0999 scan yourself, just in case he didn't do. Let us know how you get on.

Wittmann 13-03-2015 20:58

Re: TiVo
 
Quote:

Originally Posted by spiderplant (Post 35764570)
Try the 0999 scan yourself, just in case he didn't do. Let us know how you get on.

I will do that tomorrow in the light and will post my result - thanks

It does seem rather stupid to have the best box available in TiVo and to be let down with the volume control on the handset because of some silly code.

Like a brand new Boeing 747 costing $300 million plus being grounded because there is no toilet paper.

Mad Max 13-03-2015 21:09

Re: TiVo
 
I cannot believe this has gone on to four pages.....:erm:

Wittmann 13-03-2015 22:12

Re: TiVo
 
Quote:

Originally Posted by spiderplant (Post 35764570)
Try the 0999 scan yourself, just in case he didn't do. Let us know how you get on.

I did the 0999 search right through until the light showed red and i had used all the data base codes - i got a few codes that put it on standby, but the volume never actioned.

Mad Max 13-03-2015 23:37

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35764573)
I will do that tomorrow in the light and will post my result - thanks

It does seem rather stupid to have the best box available in TiVo and to be let down with the volume control on the handset because of some silly code.

Like a brand new Boeing 747 costing $300 million plus being grounded because there is no toilet paper.

Erm, you ok........:nutter:

johnathome 14-03-2015 00:11

Re: TiVo
 
Quote:

Originally Posted by Mad Max (Post 35764596)
Erm, you ok........:nutter:

:D;)

Wittmann 14-03-2015 05:21

Re: TiVo
 
BenMcr`s brilliant post 42 helped a lot.

The Goodmans codes for TiVo given from the link quoted are :-

https://www.cableforum.co.uk/images/...2015/03/29.jpg

No code found on TiVo handset data base. Volume not working.

The Goodmans codes which the V+ box has are :-

https://www.cableforum.co.uk/images/...2015/03/30.jpg

Of which 1720 is the code to my TV and the V+ handset is OK on this. Volume perfect.

Why has the TiVo data base not included the Goodmans codes shown on picture 2 ? If 1720 is not included, my TiVo handset will never work.

Stephen 14-03-2015 09:32

Re: TiVo
 
TiVo uses a totally different set of codes.

It's unfortunate that it's not working.

I managed to find a code that controls the volume via my Pioneer AV amp and the standby on my Samsung TV. So hopefully you can sort out your tv.

Wittmann 14-03-2015 10:23

Re: TiVo
 
Quote:

Originally Posted by Stephen (Post 35764630)
TiVo uses a totally different set of codes.

It's unfortunate that it's not working.

I managed to find a code that controls the volume via my Pioneer AV amp and the standby on my Samsung TV. So hopefully you can sort out your tv.

Thanks.

The engineer went off with the serial number etc. of my TV and said he would get Virgin to contact Goodmans and ask them the code. I did stress that having to use two handsets is not acceptable and that it is urgent.

I will keep behind it very closely and not let it drag on.
What is a Pioneer AV amp ad how does that tie in with a TV standby ?

Appreciate your help.

Stephen 14-03-2015 17:53

Re: TiVo
 
An AV amp is what I use to connect all my audio Visual stuff. My TiVo, Blu Ray and games consoles all connect to it and then only one HDMI to my TV. I have a 5.1 speaker system connected to the AMP. Means I get surround sound and a better sound from my equipment rather than using the TV speakers.

Many other folk will also have some form of home cinema setup. Pioneer is the brand name of my amp.

My father in law actually had the same problem with his Sky remote and Goodmans TV, still never found a code to control it.

Why is more than one remote not acceptable? Iuse 3 on a daily basis.

Wittmann 14-03-2015 18:09

Re: TiVo
 
Quote:

Originally Posted by Stephen (Post 35764697)

Why is more than one remote not acceptable? Iuse 3 on a daily basis.

I have several remotes for different things, but using two remotes for just the TV - one for TV and one for volume is not acceptable.

MalteseFalcon 14-03-2015 18:15

Re: TiVo
 
Not acceptable is a bit strong, I'd say a nuisance. You need the TV remote anyway if you put the TV set into standby.

joglynne 14-03-2015 18:51

Re: TiVo
 
I used to track down codes for members who couldn't track down the correct code for their V+ a few years back and Goodmans TVs were always a pain as they used other manufactures parts so codes would reflect who had supplied the relevant bits.

At the time I was advised that it was not VM's responsibility to track down codes but that it was TV manufacture's responsibility to inform VM, Sky etc. Maybe a staffer could confirm if this has changed?

However as you have tried the full 0000 to 9999 test then I would have to assume VM haven't been given a code for your TV and maybe you would have more success contacting Goodmans direct.

http://www.goodmans.co.uk/support/faqs.html

You can use the Live Chat facility Monday to Friday between 9am and 5pm.

Add/ Grundig is another name associated with Goodmans so you could just double check any codes you can find associated with that brand name.

Wittmann 14-03-2015 18:52

Re: TiVo
 
Quote:

Originally Posted by MarkC1984 (Post 35764701)
Not acceptable is a bit strong, I'd say a nuisance. You need the TV remote anyway if you put the TV set into standby.

The TiVo remote does everything or should do if the volume worked. I should not need to juggle with a second remote when one is capable of doing everything necessary. That is why the engineer is looking into why the TiVo remote cannot find a Goodmans code for volume control.

I never had two remotes with V+ and obviously do not want two with TiVo.

jb66 14-03-2015 20:47

Re: TiVo
 
Goodmans tv, yuk

MalteseFalcon 14-03-2015 21:29

Re: TiVo
 
OI. I have a Goodmans, never had trouble with it at all. Had it now for a good 6 or 7 years, maybe even 8.

Wittmann 14-03-2015 21:35

Re: TiVo
 
Quote:

Originally Posted by MarkC1984 (Post 35764727)
OI. I have a Goodmans, never had trouble with it at all. Had it now for a good 6 or 7 years, maybe even 8.

My Goodmans is about the same age. It still looks new and has never given a millisecond of trouble since I bought it.

harry_hitch 14-03-2015 21:36

Re: TiVo
 
Erm, Am I reading this thread correctly. The remote generally works with the TV, but you have an issue with the volume button only?

If this is the case, can I just say (at the risk of sounding incredibly stupid) could it just be that the volume button on the remote control does not work?

If the remote turns the telly on and off, I'd be surprised if the telly is rebelling against the use of the volume button.

If I am talking rubbish, I blame it fully on the empty bottles of Aspall's - the worlds greatest cider! :-)

spiderplant 14-03-2015 21:59

Re: TiVo
 
Quote:

Originally Posted by joglynne (Post 35764706)
At the time I was advised that it was not VM's responsibility to track down codes but that it was TV manufacture's responsibility to inform VM, Sky etc. Maybe a staffer could confirm if this has changed?

I don't think that was ever true. It wouldn't really help anyway. Remote controls are built with a specific set of TV codes built in, and new information coming to light wouldn't make any difference to remotes that are already built. They aren't reprogrammable. We rely on the remote control manufacturer programming in codes for all current models. In Wittman's case, there doesn't appear to be a suitable code.

Ideally TV manufacturers would stick to codesets that already exist, then we wouldn't have this problem. But sadly they don't.

As you say, Goodmans are especially problematic as they rebadge other brands.

---------- Post added at 21:59 ---------- Previous post was at 21:53 ----------

Quote:

Originally Posted by harry_hitch (Post 35764729)
If the remote turns the telly on and off, I'd be surprised if the telly is rebelling against the use of the volume button.

Be surprised. It's quite common for only some of the buttons to work if the code isn't quite right.

Quote:

Originally Posted by harry_hitch (Post 35764729)
If I am talking rubbish, I blame it fully on the empty bottles of Aspall's - the worlds greatest cider! :-)

You cant beat Saturday nights for alcohol-assisted posting. Casillero del Diablo and Courvoisier here :beer:

joglynne 14-03-2015 22:10

Re: TiVo
 
Quote:

Originally Posted by spiderplant (Post 35764732)
I don't think that was ever true. It wouldn't really help anyway. Remote controls are built with a specific set of TV codes built in, and new information coming to light wouldn't make any difference to remotes that are already built. They aren't reprogrammable. We rely on the remote control manufacturer programming in codes for all current models. In Wittman's case, there doesn't appear to be a suitable code.

Ideally TV manufacturers would stick to codesets that already exist, then we wouldn't have this problem. But sadly they don't.

As you say, Goodmans are especially problematic as they rebadge other brands.<snip>

Thanks for the clarification sp. Goodmans and LG were always the hardest to pin down.

Wittmann 15-03-2015 07:16

Re: TiVo
 
Quote:

Originally Posted by harry_hitch (Post 35764729)
Erm, Am I reading this thread correctly. The remote generally works with the TV, but you have an issue with the volume button only?

If this is the case, can I just say (at the risk of sounding incredibly stupid) could it just be that the volume button on the remote control does not work?

If the remote turns the telly on and off, I'd be surprised if the telly is rebelling against the use of the volume button.

If I am talking rubbish, I blame it fully on the empty bottles of Aspall's - the worlds greatest cider! :-)

The TiVo remote being discussed is brand new, the Kahuna big bundle was only installed on 13 March. The data base loaded into the TiVo remote does not have the Goodmans TV code included, hence the volume cannot be activated. Meaning that I have to use the TiVo remote for TV control and the old V+ remote for volume control.

The old V+ remote did have the Goodmans code included and works fine, but apparently the TiVO must have a different set of codes.

No problem switching to standby.

You are not talking rubbish, just asking a question.
Thanks

Wittmann 18-03-2015 14:52

Re: TiVo
 
I am using blue because this is the most astonishing matter I have ever read on a Forum.

Copy original osts :-
Originally Posted by spiderplant
===============
The V+ and TiVo remotes are made by different manufacturers, and each manufacturer uses their own set of codes. In fact there are two different manufacturers of the TiVo remote - the colour of the logo tells me which one you've got.

I'll send you a white logo one to try when I'm back in the office on Tuesday. Just to confirm I've found the right account, is the second half of your postcode 2UL?

(I work in TV product development at VM, by the way)
================
Well Spiderplant did what he said and I received the WHITE logo remote on 18 March morning.

Even the batteries are different from the black logo set and the contained code set certainly must be - see under.

I immediately did an 0999 search for codes and within a short time it found a successful code that synchronised the volume of my TV to the TiVo remote. One press of OK and it all now works perfect, no more TWO remotes to juggle with !

So the unbelievably kind, dedicated and intelligent Spiderplant has solved a problem that Virgin from the CEO to the engineers (I had two of then call) down had no clue whatsoever how to solve.

I have Emailed Virgin CEO and told him the whole pathetic story of how a mammoth organisation like Virgin did not know the answer to remote volume synchronisation, when an ordinary employee of theirs did

My gratitude to Spiderplant does not have words in the English language to express it. But all I can say is a BIG THANK YOU to the most wonderful guy I have ever had the honour to meet, albeit on a Forum.

Stephen 18-03-2015 18:00

Re: TiVo
 
It's honestly not that big a deal IMO.

Spider works in a particular department who will be more aware of product specific differences and changes than the customer service teams or install techs, who most of the time won't be told of such details. I wasn't even aware there were two versions of the TiVo remote, et alone the high contrast version.

By the way, its not actually the CEO you will have been dealing with but a special team who deal with high level complaints and issues. Its hardly a pathetic issue. It's probably only the second time this has happened in how many thousands of customers.

So the fact is that it has been programmed differently is also not a big deal really. Especially if its made by a different company. These things can happen. Then again it could simply have been a problem with the remote you were originally given.



However alls well that ends well.

Mad Max 18-03-2015 18:18

Re: TiVo
 
Quote:

My gratitude to Spiderplant does not have words in the English language to express it. But all I can say is a BIG THANK YOU to the most wonderful guy I have ever had the honour to meet, albeit on a Forum.

:Yikes:

passingbat 18-03-2015 18:45

Re: TiVo
 
Quote:

Originally Posted by Stephen (Post 35765716)
It's honestly not that big a deal IMO.

.

It was for the OP who had a problem that all conventional channels failed to solve.

Spiderplant helps out a lot of people on here and it was right that his help was acknowledged and he was publicly thanked.

Wittmann 18-03-2015 19:02

Re: TiVo
 
Quote:

Originally Posted by Stephen (Post 35765716)
It's honestly not that big a deal IMO.

Spider works in a particular department who will be more aware of product specific differences and changes.

Whoever Spider is and what he does, he solved a problem that the entire Virgin organisation had no clue about and left the customer in total limbo using two remotes when only one was necessary,

This tiny solution should be known by the CEO team and especially the engineers. I find it incomprehensible that my lump it problem was solved by an incidental Forum member who simply read a thread.

Spider has demonstrated a remarkable degree of responsibility, dedication and consideration in helping out a customer that the entire Virgin machinery simply left in the lurch.

Well Stephen, if they were oblivious to this solution 24 hours ago, they sure are not now. I have sent an Email to this CEO team describing everything, so perhaps in future the TiVo Virgin people, especially the engineers will simply try the alternative white logo remote when they cannot find a TV code with the black logo remote and not leave the customer in limbo.

spiderplant 18-03-2015 19:53

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35765753)
This tiny solution should be known by the CEO team and especially the engineers.

To be fair, there really is no reason they should know this. The two remotes are meant to be interchangeable, and as far as I know you are the first person to ever have this fault. You have a very unusual TV.

Trying the other remote was a long shot but I thought it was worth a try, and got lucky. Off to buy a lottery ticket now...

Wittmann 18-03-2015 20:29

Re: TiVo
 
Quote:

Originally Posted by spiderplant (Post 35765762)
To be fair, there really is no reason they should know this. The two remotes are meant to be interchangeable, and as far as I know you are the first person to ever have this fault. You have a very unusual TV.

Trying the other remote was a long shot but I thought it was worth a try, and got lucky. Off to buy a lottery ticket now...

Spider,

My TV may have been very unusual, but thanks to you, it is not unusual now.

https://www.cableforum.co.uk/images/...2015/03/11.gif

---------- Post added at 20:29 ---------- Previous post was at 19:58 ----------

Quote:

Originally Posted by spiderplant (Post 35765762)
The two remotes are meant to be interchangeable.

Have I seen that supposition before and found it flawed.
I find it unbelievable that two remotes presumably made to a common Virgin specification have different TV code data bases.

Quote:

Originally Posted by spiderplant (Post 35765762)
Trying the other remote was a long shot but I thought it was worth a try, and got lucky. Off to buy a lottery ticket now...

That is what sorts out the men from the boys in engineering practice. It is called a hunch and combined with a respectable engineers acquired tricks of the trade has often resulted in a solution.

You cannot learn these two factors in College, one comes from personal ability and the other from experience.

Mad Max 18-03-2015 20:55

Re: TiVo
 
Don't you think this is just a wee bit ott...:erm:

jb66 18-03-2015 21:37

Re: TiVo
 
I've never carried the white logo remote. I've only ever been issued with the black logo

MalteseFalcon 18-03-2015 22:47

Re: TiVo
 
The first V+ box I had had a remote with the white logo on it. Subsequent remotes have not had that logo on it though.

jb66 19-03-2015 06:59

Re: TiVo
 
Quote:

Originally Posted by jb66 (Post 35765785)
I've never carried the white logo remote. I've only ever been issued with the black logo

On that note, the technicians might not have known another remote exists

Wittmann 19-03-2015 07:10

Re: TiVo
 
Quote:

Originally Posted by MarkC1984 (Post 35765794)
The first V+ box I had had a remote with the white logo on it. Subsequent remotes have not had that logo on it though.

Marc,


Now my remote is working perfectly, there is just one problem.

It goes into Standby OK, but I cannot find any button or buttons to switch the TV off. The V+ did this by pressing * and Standby together.

Thanks Marc
Wittmann the Infamous :redcard:
Distant relative of Ivan the Terrible

jb66 19-03-2015 07:43

Re: TiVo
 
Try holding the standby button down for 5 seconds

Wittmann 19-03-2015 08:12

Re: TiVo
 
Quote:

Originally Posted by jb66 (Post 35765821)
Try holding the standby button down for 5 seconds

Hi JB,

Brilliant !, it worked.

The 5 seconds puts it on Standby and also shuts the TV off.


Wittmann the Infamous
:waving:

GrimUpNorth 19-03-2015 08:14

Re: TiVo
 
Quote:

Originally Posted by jb66 (Post 35765821)
Try holding the standby button down for 5 seconds

Just as it tells you to do in the user manual. You would have thought the OP might have used his noggin and read the manual - being an educated chap and all that. Even I read the manual when we got our Tivo and I've only got one degree with a First.

Cheers

Grim

Wittmann 19-03-2015 08:21

Re: TiVo
 
Quote:

Originally Posted by GrimUpNorth (Post 35765824)
Just as it tells you to do in the user manual. You would have thought the OP might have used his noggin and read the manual - being an educated chap and all that. Even I read the manual when we got our Tivo and I've only got one degree with a First.

Cheers

Grim

OK, appreciate your compliments. Cannot you just say something nice instead of making mischievous and derogatory statements about people ? There is absolutely no need for those comments. And as for your single degree with a first, was the first relating to insulting behaviour or Internet trolling ?

Now, my adviser extraordinaire, following your nasty accusation that I am a noggin, I looked through the precious manual and could not find any reference to holding the Standby button down for 5 seconds to shut off my TV. I can read manuals far better than you can, but none of us are perfect, so I may have missed it, but I don`t think so. But I can read !

To make a positive contribution if it is possible, are you able to explain where in this magic manual it says about the 5 seconds Standby hold to shut down the TV ?

Oh by the way, this magic manual is so brilliant that although the index shows page numbers for each item, the pages are not numbered. Some more noggins present in the world besides Wittmann eh ?

Stephen 19-03-2015 08:56

Re: TiVo
 
OK stop discussing reps.

GrimUpNorth 19-03-2015 09:17

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35765825)
OK, appreciate your compliments. Cannot you just say something nice instead of making mischievous and derogatory statements about people ? There is absolutely no need for those comments. And as for your single degree with a first, was the first relating to insulting behaviour or Internet trolling ?

Now, my adviser extraordinaire, following your nasty accusation that I am a noggin, I looked through the precious manual and could not find any reference to holding the Standby button down for 5 seconds to shut off my TV. I can read manuals far better than you can, but none of us are perfect, so I may have missed it, but I don`t think so. But I can read !

To make a positive contribution if it is possible, are you able to explain where in this magic manual it says about the 5 seconds Standby hold to shut down the TV ?

Oh by the way, this magic manual is so brilliant that although the index shows page numbers for each item, the pages are not numbered. Some more noggins present in the world besides Wittmann eh ?


OK, a couple of things. I thought speaking to people in a patronising and condescending way was your normal method of communication (see your post quoted above) so thought I'd use a style you'd understand (and appreciate). It appears that you can give it but can't take it so please accept my sincerest apologies for speaking to you in the manner you use when speaking to others. Now you realise it can be upsetting to be spoken down to, I'm sure there are many other members here who would accept your apologies for the manner you've used when speaking to them.

A copy of the instruction manual for the Tivo can be found here. Page 33 paragraph 8 seems to be the bit you struggled to find. All pretty well numbered and easy to follow.

Next bit of help. Have a look here using the internet to look things up isn't that hard. With a bit of practice I'm sure you'll get the hang of it.

Cheers

Grim

Wittmann 19-03-2015 09:55

Re: TiVo
 
Quote:

Originally Posted by GrimUpNorth (Post 35765844)
OK, a couple of things. I thought speaking to people in a patronising and condescending way was your normal method of communication (see your post quoted above) so thought I'd use a style you'd understand (and appreciate). It appears that you can give it but can't take it so please accept my sincerest apologies for speaking to you in the manner you use when speaking to others. Now you realise it can be upsetting to be spoken down to, I'm sure there are many other members here who would accept your apologies for the manner you've used when speaking to them.

A copy of the instruction manual for the Tivo can be found here. Page 33 paragraph 8 seems to be the bit you struggled to find. All pretty well numbered and easy to follow.

Next bit of help. Have a look here using the internet to look things up isn't that hard. With a bit of practice I'm sure you'll get the hang of it.

Cheers

Grim

Dare I say thanks for your complimentary profile. Quite unnecessary, but if it makes you happy to talk like that, it is fine by me.

Well, Wittman is not as stupid as you people appear tp think. If you look carefully at the image below of my manual index, you just may spot that this magic page 33 is missing. So how can an apparent idiot like Wittmann read it ?

Which is why I asked the question in the first place. Not so daft after all, so all the derogatory comments have been made for absolutely nothing but mischief.

https://www.cableforum.co.uk/images/...2015/03/15.jpg

Hugh 19-03-2015 09:57

Re: TiVo
 
When googling, it is important to be specific - so if you put

"how do i use vm tivo remote to switch off tv"

You get this link (the first couple of links are to the VM Help pages, which are being revised at the moment) - http://forums.digitalspy.co.uk/showthread.php?t=1472828

Which states
Quote:

I've got the volume and mute working with the peanut remote -

but what button do I push to get the TV in standby? or wake it up? the TV button doesn't - it takes you to live TV when the Tivo is on. You can't do it like a sky remote, pressing TV then standby?

anyone figured this out? Google has failed me..
Quote:

For me a quick press of the stand-by button turns the TiVo on and off but holding down the button turns my TV on and off.
Hope this helps...

Wittmann 19-03-2015 10:17

Re: TiVo
 
Quote:

Originally Posted by Hugh (Post 35765853)
When googling, it is important to be specific - so if you put

"how do i use vm tivo remote to switch off tv"

You get this link (the first couple of links are to the VM Help pages, which are being revised at the moment) - http://forums.digitalspy.co.uk/showthread.php?t=1472828

Which states Hope this helps...

Hugh, your comments do help, but my manual has not got page 33 in it, hence the confusion. I do not Google when i am given a manual.
Thanks

Mad Max 19-03-2015 11:12

Re: TiVo
 
Keep fit, just get up off your arse and switch the TV off with the button on the TV, simples....:D

BenMcr 19-03-2015 11:19

Re: TiVo
 
Not all of the remote codes will do standby. For some TVs you can only do volume, no matter which code you use. So standby isn't mentioned in the latest version of the TiVo Guide which is here

https://my.virginmedia.com/content/d...uick_guide.pdf

Wittmann 19-03-2015 11:49

Re: TiVo
 
Quote:

Originally Posted by Mad Max (Post 35765864)
Keep fit, just get up off your arse and switch the TV off with the button on the TV, simples....:D

Brilliant suggestion for the technological world of 2015. You are so useful and knowledgeable, that the benefit of reading your tripe is a waste of time..

Did you actually know that a remote control developed by modern technologists is intended to prevent you getting up off your arse, walking over to the TV set and plonking a button ?

Now I know why your username is Mad Max, you are living in the past. I suggest you get up off your arse and become familiar with the high tech world of today and not that of Guglielmo Marconi.

[Mod Edit - comment regarding Reps removed, as discussing Reps in the open forums is against Site T&Cs - repetition of this behaviour will invoke the Infraction System]

Mad Max 19-03-2015 13:06

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35765870)
Brilliant suggestion for the technological world of 2015. You are so useful and knowledgeable, that the benefit of reading your tripe is a waste of time..

Did you actually know that a remote control developed by modern technologists is intended to prevent you getting up off your arse, walking over to the TV set and plonking a button ?

Now I know why your username is Mad Max, you are living in the past. I suggest you get up off your arse and become familiar with the high tech world of today and not that of Guglielmo Marconi.

[Mod Edit - comment regarding Reps removed, as discussing Reps in the open forums is against Site T&Cs - repetition of this behaviour will invoke the Infraction System]



Have you had a humour bypass? Chill out man, I mean I put a smillie in there Fred.......:D

OLD BOY 19-03-2015 13:06

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35765870)
Brilliant suggestion for the technological world of 2015. You are so useful and knowledgeable, that the benefit of reading your tripe is a waste of time..

Did you actually know that a remote control developed by modern technologists is intended to prevent you getting up off your arse, walking over to the TV set and plonking a button ?

Now I know why your username is Mad Max, you are living in the past. I suggest you get up off your arse and become familiar with the high tech world of today and not that of Guglielmo Marconi.

[Mod Edit - comment regarding Reps removed, as discussing Reps in the open forums is against Site T&Cs - repetition of this behaviour will invoke the Infraction System]

Don't sail too close to the wind, Wittmann, we want to see lots more of your entertaining posts. :D

Wittmann 19-03-2015 13:54

Re: TiVo
 
Quote:

Originally Posted by OLD BOY (Post 35765893)
Don't sail too close to the wind, Wittmann, we want to see lots more of your entertaining posts. :D

In a hopeful way I appreciate your comment. At least it sounds friendly.

I will let you into a secret, Having spent 7 years in the Parachute Regiment, I was trained to fight the odds, no matter what, blood and guts and never give in. After that hard won experience of bumps and bruises, near to Hell and back a few times, the written hassle and distasteful comments I get from mere posters on a Forum is simply kids stuff, means nothing, water on a ducks back.

Para`s are a superb bunch of guys but they do not get crapped on by anybody and don`t get poked in the eye without poking back, that is the way the cookie crumbles - qué será, será.

OLD BOY 19-03-2015 14:02

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35765909)
In a hopeful way I appreciate your comment. At least it sounds friendly.

I will let you into a secret, Having spent 7 years in the Parachute Regiment, I was trained to fight the odds, no matter what, blood and guts and never give in. After that hard won experience of bumps and bruises, the written hassle and distasteful comments I get from posters on a Forum is simply kids stuff, means nothing, water on a ducks back.

Para`s are a superb bunch of guys but they do not get crapped on by anybody and don`t get poked in the eye without poking back, that is the way the cookie crumbles - qué será, será.

Well, don't take it too seriously and you will survive the brickbats that get thrown from time to time! ;)

Mad Max 19-03-2015 14:03

Re: TiVo
 
:sniper::sniper:

Hugh 19-03-2015 14:04

Re: TiVo
 
2 Para were usually OpFor during Exercise Rocking Horse in West Berlin in the late 70's - were you there then?

OLD BOY 19-03-2015 14:05

Re: TiVo
 
Quote:

Originally Posted by Mad Max (Post 35765915)
:sniper::sniper:

:erm::eek::LOL:

Wittmann 19-03-2015 14:07

Re: TiVo
 
Quote:

Originally Posted by Hugh (Post 35765916)
2 Para were usually OpFor during Exercise Rocking Horse in West Berlin in the late 70's - were you there then?

I do not wish to give my age away, but my game of Rambo was well before then.
Looking back, it seems like it was another person who did all those things, I can`t even jump out of bed now let alone an aircraft. Scares the crap out of me now, but not then and I sure am proud to have done it.

Mad Max 19-03-2015 14:29

Re: TiVo
 
If you have a wife is her name Pearl?

Wittmann 19-03-2015 14:40

Re: TiVo
 
Quote:

Originally Posted by Mad Max (Post 35765924)
If you have a wife is her name Pearl?

Her name is not Pearl.

Mad Max 19-03-2015 14:42

Re: TiVo
 
Quote:

Originally Posted by Wittmann (Post 35765928)
Her name is not Pearl.


Ok cool...:)


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