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TiVo
I have a full service with Virgin - Broadband, Phone and TV. Been with VM since they took over from NTL.
My TV package comprises Size XL @ £32 per month and V+HD @ monthly free. So at £384 per year, it is not bad at all. I would appreciate knowing precisely itemised what it would cost me to upgrade my V+ box to a TiVo box. For instance, would VM just swap my existing V+ box for a TiVo box all for free and I still only pay £32 monthly for the XL package ? Or will I have to pay an installation cost plus an increased monthly cost, still with the XL package ? For my own personal taste in TV, considering all the channels I have no use for, including sports, kids stuff, radio and film channels, plus the incessant program repeats we continuously get, it would not be worth paying any extra charges just to have a TiVo box. |
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They would probably charge you £5 extra per month and £20 for postage, I like my tivo but if i was offered the same service for £5 less a month to loose the tivo I would do it.
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Why not try giving them a call on the "thinking of leaving us" option to se what they could do for you.
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Good suggestion, it is 150, option 5 then option 3.
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At £32 per month with my free V+, it looks like a stay put job. |
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Honestly you should give them a call. Its worth finding out what you could get from them. a 12 month discount is better than a kick in the teeth.
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I will call them, but if I get any sniff of an increase likely on the second year, I will stay put. I will not pay a penny extra on what I pay now, installation or otherwise and do not want any reduction enticement now just to pay more later. Been that way before a few times. Thanks |
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Even if you were to get more for your money? ie faster broadband or better phone package?
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Remember what date it was and re - negotiate after the 12 month period
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You could then compare against their current bundles such as Big Kahuna (https://my.virginmedia.com/bundles.html) which includes TiVo, XL TV, 152Mb BB and M Phone for £49 + LR. Obviously a chat with retentions may get it for a bit less but worth a shot. Good luck :) |
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My existing V+ gives TV-XL £32.00 + BB £30.65 + line rental £15.99 = £78.64 = £12.65 saving per month. If I have not screwed it up, this looks well worth a go. Must be either a mistake in it or some hidden cost, I cannot believe saving £151.80 per year with a TiVo box thrown in. |
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I was paying £49 per month ( line rental excluded, I pay that with the line rental saver) for 50M broadband, TV XL with a V+ box & Phone XL. This was due to increase by £4.69 in February. I phoned CS and for the same deal except with a 1Tb TiVo box with self install and free activation I have an eighteen month deal at £47 per month so it's worth giving them a call.
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With a Kahuna bundle at £65.99 do I get all the channels my XL has and does the engineer fit the TiVo free ?
Self installation ? What is that ? When the engineer fitted my V+, he appeared to fiddle about with his handset to register it or somehow configure it. With a self installation, do we just attach a few existing plugs, power, HD, cable lead etc. to the TiVo and away we go ? |
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Once you've fitted the new box you usually have to phone up VM to get it activated. The instructions with the box should tell you what to do.
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With the broadband being 152Mb on Big Kahuna you may also need a new router (Depends how old your one is and whether it can cope with the speed increase) so worth bearing that in mind.
If you need a new router as well as a new TiVo install then this may be an engineer visit instead of self install. You can always negotiate any fees they want to charge for that as part of the new contract. The CS team are normally quite helpful if you treat them right |
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Indeed. It's two or more TV boxes you can't currently get within the same order - that would have to be an engineer.
TiVo (or V HD) + Broadband is a standard pack. |
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I may be mistaken of course, but as my set is connected to the Internet by a modem, the router comments do not apply.
How does the increased speed affect a modem ? The modem was installed by VM when they installed the broadband connections to my PC. |
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If you are on a legacy BB speed such as 20Mb then it is likely you would have older equipment not capable of being able to deliver the new speeds hence the requirement to get a Super Hub. Again as a self-install its a relatively simple process of replacing your old equipment with the SH. |
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I thought that the TV-V+ connections were completely independant of the PC broadband connections - two separate systems.
The message coming across is that TiVo is somehow associated with broadband. If that is the case, then it looks conclusively that I must stay with V+, possibly getting a new free box, fitted free by the VM engineer as previously. The reason is that my TV is at one end of my through lounge and the PC at the other end. It is a long run from the TV and cable entry to my home, including over a door. Such a rewiring job is simply unacceptable for the TV viewing we do. It all works to perfection, so we have - If it ain't broke, don't fix it. |
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---------- Post added at 20:50 ---------- Previous post was at 20:47 ---------- Here are couple of videos that explains it Swapping to TiVo https://www.youtube.com/watch?v=N5XCl_FqJC4 Swapping your broadband kit https://www.youtube.com/watch?v=-sZAfuGG8es |
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I wouldn't worry, I was a bit like you when I upgraded to TiVo and got a SH installed. But apart from a few times when loads of neighbours are on their BB, I get decent speeds on my SH. TiVo is incredibly easy to use, it does take a bit of getting used to but trust me you will love it.
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You have all been so incredibly helpful and kindly supplied lots of information of great benefit. Before I posted the only thing I knew about TiVo was that it probably would not fit in with my ancient equipment. Can`t have too much modern stuff wrecking the Stonehenge decor. But now, we have a new ball game.
I have now got a good idea of upgrading to TiVo providing some understanding for me to handle the matter better and I will definitely give VM a call on 150 and see what goodies spring out of the bag. |
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Won't hurt. And you of course don't have to go for anything that you aren't 100% happy with. But better to have all the facts, etc to make an informed decision.
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Again, thank you all.
I will definitely have a go at VM to see what they can do for me by replacing my V+ set-up with their TiVo Kahuna big bundle. The criterion is cost. If I end up saving money, then Whoopee its a winner. If I break even, then again it is a winner, but if the deal ends up with me paying more, then the project gets dumped and I plod on with my V+. At present my wife has just come out of hospital and she is not at all well, so I can do without any added problems. If and when the situation improves to ease my burden, then I will make my move on the TiVo challenge. After your comments, it really does look an attractive proposition, thanks to your help. |
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Hope your wife gets better soon.
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As a feedback to the kind people who helped me, this is the latest.
On 9 March I did Email the VM Ceo. On 10 March i received an email reply from one of the CEO team saying somebody would contact me in 24 hours. On 11 March I received a phone call and the whole matter of changing my V+ set-up to a TiVo set-up was discussed in polite detail. My current monthly cost was said to be £72.83. An engineer will now come on 11 March to replace my V+ box with a TiVo box and replace my PC modem with a hub/router to get my PC onto the faster speed offered by the Jahuna big bundle deal. I will now pay £63.24 per month all including my existing XL package. line rental and other bits and bobs. No extra charges, the engineers visit is free and I will now save £9.59 per month or £115 per year. I cannot believe it, but somehow it is all very true. A final thanks to you all for putting me on this path. Without your hep and advice, I would never have made a move. All I have to do now is learn how to use the damned new fangled thing. https://www.cableforum.co.uk/images/...2015/03/29.gif |
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Excellent news, and there is always generally someone roaming these Forums at all hours to help with getting used to the TiVo.
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Glad it is all sorted for you |
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In my twilight years, when I can see the light at the end of the tunnel, I behave like a budgie - if you move my bell to the other end of the perch, I start feather plucking. |
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Glad you got a good deal at a price to suit, I'm sure you'll love the TiVo once you get used to it. Hope the installation goes well and all the best to Mrs Wittman.
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Well done Wittmann. Always worth pushing a company to test how much it wants your business.
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Nice of you all to give such sympathising comments.
I never had to moan or be nasty in any way, it was just a simple polite conversational sales enquiry about changing my V+ to the big Kahuna with TiVo. Mind you I did cheat a little at the start by Emailing the VM CEO. I suppose that made a difference, it usually does. The downside is that the engineer is now coming on Friday 13th, so that puts the mockers on it for starters. It will upset the God`s at Stonehenge. They never even charged me for installation or activation which adds up to £100 @ £50 each. |
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:D :devsmoke: |
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It is all done. The engineer spent over an hour installing and activating my new TiVo. It all works perfectly and apart from being an entirely new procedure, I am greatly impressed.
The engineer failed to get the TiVo handset to accept a Goodman`s TV code for the volume control and has been told to sort it out quickly or else. Meanwhile I am having to use my old V+ handset which does not find any problem with the Goodman code. No big deal, the V+ handset works almost totally, so we can live with it until the problem is sorted. The engineer also fitted a new hub/router to my PC. That gave no problems and the PC is working normally. I told the engineer that the Goodman code was 1720, but it made no difference. |
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The codes for TVs are not the same between the V+ and TiVo remotes.
The instructions for TiVo remotes are here, the second part includes a link to the remote code sheet http://help.virginmedia.com/system/v...7-1B869280833E |
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Did the engineer try the "0999" scan (see the link in BenMcr's post above), or just all the listed Goodmans codes? The scan goes through every code known to the remote in sequence, and stands a better chance of working.
Unfortunately if you have an old, rare or very new TV (one made after the remote control was designed), it may be that there is no suitable code. |
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The engineer phoned Virgin several times and I did hear him say that he had gone through all the codes and nothing worked. The TV did keep going off and he kept restarting it durring the code search. He left saying that he would get in touch with Goodmans, having taken the TV serial number etc. It is not an old set, probably 5-6 years old and has HD and DTV Freeview. |
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Try the 0999 scan yourself, just in case he didn't do. Let us know how you get on.
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It does seem rather stupid to have the best box available in TiVo and to be let down with the volume control on the handset because of some silly code. Like a brand new Boeing 747 costing $300 million plus being grounded because there is no toilet paper. |
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I cannot believe this has gone on to four pages.....:erm:
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BenMcr`s brilliant post 42 helped a lot.
The Goodmans codes for TiVo given from the link quoted are :- https://www.cableforum.co.uk/images/...2015/03/29.jpg No code found on TiVo handset data base. Volume not working. The Goodmans codes which the V+ box has are :- https://www.cableforum.co.uk/images/...2015/03/30.jpg Of which 1720 is the code to my TV and the V+ handset is OK on this. Volume perfect. Why has the TiVo data base not included the Goodmans codes shown on picture 2 ? If 1720 is not included, my TiVo handset will never work. |
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TiVo uses a totally different set of codes.
It's unfortunate that it's not working. I managed to find a code that controls the volume via my Pioneer AV amp and the standby on my Samsung TV. So hopefully you can sort out your tv. |
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The engineer went off with the serial number etc. of my TV and said he would get Virgin to contact Goodmans and ask them the code. I did stress that having to use two handsets is not acceptable and that it is urgent. I will keep behind it very closely and not let it drag on. What is a Pioneer AV amp ad how does that tie in with a TV standby ? Appreciate your help. |
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An AV amp is what I use to connect all my audio Visual stuff. My TiVo, Blu Ray and games consoles all connect to it and then only one HDMI to my TV. I have a 5.1 speaker system connected to the AMP. Means I get surround sound and a better sound from my equipment rather than using the TV speakers.
Many other folk will also have some form of home cinema setup. Pioneer is the brand name of my amp. My father in law actually had the same problem with his Sky remote and Goodmans TV, still never found a code to control it. Why is more than one remote not acceptable? Iuse 3 on a daily basis. |
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Not acceptable is a bit strong, I'd say a nuisance. You need the TV remote anyway if you put the TV set into standby.
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I used to track down codes for members who couldn't track down the correct code for their V+ a few years back and Goodmans TVs were always a pain as they used other manufactures parts so codes would reflect who had supplied the relevant bits.
At the time I was advised that it was not VM's responsibility to track down codes but that it was TV manufacture's responsibility to inform VM, Sky etc. Maybe a staffer could confirm if this has changed? However as you have tried the full 0000 to 9999 test then I would have to assume VM haven't been given a code for your TV and maybe you would have more success contacting Goodmans direct. http://www.goodmans.co.uk/support/faqs.html You can use the Live Chat facility Monday to Friday between 9am and 5pm. Add/ Grundig is another name associated with Goodmans so you could just double check any codes you can find associated with that brand name. |
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I never had two remotes with V+ and obviously do not want two with TiVo. |
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Goodmans tv, yuk
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OI. I have a Goodmans, never had trouble with it at all. Had it now for a good 6 or 7 years, maybe even 8.
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Erm, Am I reading this thread correctly. The remote generally works with the TV, but you have an issue with the volume button only?
If this is the case, can I just say (at the risk of sounding incredibly stupid) could it just be that the volume button on the remote control does not work? If the remote turns the telly on and off, I'd be surprised if the telly is rebelling against the use of the volume button. If I am talking rubbish, I blame it fully on the empty bottles of Aspall's - the worlds greatest cider! :-) |
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Ideally TV manufacturers would stick to codesets that already exist, then we wouldn't have this problem. But sadly they don't. As you say, Goodmans are especially problematic as they rebadge other brands. ---------- Post added at 21:59 ---------- Previous post was at 21:53 ---------- Quote:
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The old V+ remote did have the Goodmans code included and works fine, but apparently the TiVO must have a different set of codes. No problem switching to standby. You are not talking rubbish, just asking a question. Thanks |
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I am using blue because this is the most astonishing matter I have ever read on a Forum.
Copy original osts :- Originally Posted by spiderplant =============== The V+ and TiVo remotes are made by different manufacturers, and each manufacturer uses their own set of codes. In fact there are two different manufacturers of the TiVo remote - the colour of the logo tells me which one you've got. I'll send you a white logo one to try when I'm back in the office on Tuesday. Just to confirm I've found the right account, is the second half of your postcode 2UL? (I work in TV product development at VM, by the way) ================ Well Spiderplant did what he said and I received the WHITE logo remote on 18 March morning. Even the batteries are different from the black logo set and the contained code set certainly must be - see under. I immediately did an 0999 search for codes and within a short time it found a successful code that synchronised the volume of my TV to the TiVo remote. One press of OK and it all now works perfect, no more TWO remotes to juggle with ! So the unbelievably kind, dedicated and intelligent Spiderplant has solved a problem that Virgin from the CEO to the engineers (I had two of then call) down had no clue whatsoever how to solve. I have Emailed Virgin CEO and told him the whole pathetic story of how a mammoth organisation like Virgin did not know the answer to remote volume synchronisation, when an ordinary employee of theirs did My gratitude to Spiderplant does not have words in the English language to express it. But all I can say is a BIG THANK YOU to the most wonderful guy I have ever had the honour to meet, albeit on a Forum. |
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It's honestly not that big a deal IMO.
Spider works in a particular department who will be more aware of product specific differences and changes than the customer service teams or install techs, who most of the time won't be told of such details. I wasn't even aware there were two versions of the TiVo remote, et alone the high contrast version. By the way, its not actually the CEO you will have been dealing with but a special team who deal with high level complaints and issues. Its hardly a pathetic issue. It's probably only the second time this has happened in how many thousands of customers. So the fact is that it has been programmed differently is also not a big deal really. Especially if its made by a different company. These things can happen. Then again it could simply have been a problem with the remote you were originally given. However alls well that ends well. |
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:Yikes: |
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Spiderplant helps out a lot of people on here and it was right that his help was acknowledged and he was publicly thanked. |
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This tiny solution should be known by the CEO team and especially the engineers. I find it incomprehensible that my lump it problem was solved by an incidental Forum member who simply read a thread. Spider has demonstrated a remarkable degree of responsibility, dedication and consideration in helping out a customer that the entire Virgin machinery simply left in the lurch. Well Stephen, if they were oblivious to this solution 24 hours ago, they sure are not now. I have sent an Email to this CEO team describing everything, so perhaps in future the TiVo Virgin people, especially the engineers will simply try the alternative white logo remote when they cannot find a TV code with the black logo remote and not leave the customer in limbo. |
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Trying the other remote was a long shot but I thought it was worth a try, and got lucky. Off to buy a lottery ticket now... |
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My TV may have been very unusual, but thanks to you, it is not unusual now. https://www.cableforum.co.uk/images/...2015/03/11.gif ---------- Post added at 20:29 ---------- Previous post was at 19:58 ---------- Quote:
I find it unbelievable that two remotes presumably made to a common Virgin specification have different TV code data bases. Quote:
You cannot learn these two factors in College, one comes from personal ability and the other from experience. |
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Don't you think this is just a wee bit ott...:erm:
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I've never carried the white logo remote. I've only ever been issued with the black logo
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The first V+ box I had had a remote with the white logo on it. Subsequent remotes have not had that logo on it though.
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Now my remote is working perfectly, there is just one problem. It goes into Standby OK, but I cannot find any button or buttons to switch the TV off. The V+ did this by pressing * and Standby together. Thanks Marc Wittmann the Infamous :redcard: Distant relative of Ivan the Terrible |
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Try holding the standby button down for 5 seconds
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Brilliant !, it worked. The 5 seconds puts it on Standby and also shuts the TV off. Wittmann the Infamous :waving: |
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Cheers Grim |
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Now, my adviser extraordinaire, following your nasty accusation that I am a noggin, I looked through the precious manual and could not find any reference to holding the Standby button down for 5 seconds to shut off my TV. I can read manuals far better than you can, but none of us are perfect, so I may have missed it, but I don`t think so. But I can read ! To make a positive contribution if it is possible, are you able to explain where in this magic manual it says about the 5 seconds Standby hold to shut down the TV ? Oh by the way, this magic manual is so brilliant that although the index shows page numbers for each item, the pages are not numbered. Some more noggins present in the world besides Wittmann eh ? |
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OK stop discussing reps.
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OK, a couple of things. I thought speaking to people in a patronising and condescending way was your normal method of communication (see your post quoted above) so thought I'd use a style you'd understand (and appreciate). It appears that you can give it but can't take it so please accept my sincerest apologies for speaking to you in the manner you use when speaking to others. Now you realise it can be upsetting to be spoken down to, I'm sure there are many other members here who would accept your apologies for the manner you've used when speaking to them. A copy of the instruction manual for the Tivo can be found here. Page 33 paragraph 8 seems to be the bit you struggled to find. All pretty well numbered and easy to follow. Next bit of help. Have a look here using the internet to look things up isn't that hard. With a bit of practice I'm sure you'll get the hang of it. Cheers Grim |
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Well, Wittman is not as stupid as you people appear tp think. If you look carefully at the image below of my manual index, you just may spot that this magic page 33 is missing. So how can an apparent idiot like Wittmann read it ? Which is why I asked the question in the first place. Not so daft after all, so all the derogatory comments have been made for absolutely nothing but mischief. https://www.cableforum.co.uk/images/...2015/03/15.jpg |
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When googling, it is important to be specific - so if you put
"how do i use vm tivo remote to switch off tv" You get this link (the first couple of links are to the VM Help pages, which are being revised at the moment) - http://forums.digitalspy.co.uk/showthread.php?t=1472828 Which states Quote:
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Thanks |
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Keep fit, just get up off your arse and switch the TV off with the button on the TV, simples....:D
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Not all of the remote codes will do standby. For some TVs you can only do volume, no matter which code you use. So standby isn't mentioned in the latest version of the TiVo Guide which is here
https://my.virginmedia.com/content/d...uick_guide.pdf |
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Did you actually know that a remote control developed by modern technologists is intended to prevent you getting up off your arse, walking over to the TV set and plonking a button ? Now I know why your username is Mad Max, you are living in the past. I suggest you get up off your arse and become familiar with the high tech world of today and not that of Guglielmo Marconi. [Mod Edit - comment regarding Reps removed, as discussing Reps in the open forums is against Site T&Cs - repetition of this behaviour will invoke the Infraction System] |
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I will let you into a secret, Having spent 7 years in the Parachute Regiment, I was trained to fight the odds, no matter what, blood and guts and never give in. After that hard won experience of bumps and bruises, near to Hell and back a few times, the written hassle and distasteful comments I get from mere posters on a Forum is simply kids stuff, means nothing, water on a ducks back. Para`s are a superb bunch of guys but they do not get crapped on by anybody and don`t get poked in the eye without poking back, that is the way the cookie crumbles - qué será, será. |
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:sniper::sniper:
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2 Para were usually OpFor during Exercise Rocking Horse in West Berlin in the late 70's - were you there then?
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Looking back, it seems like it was another person who did all those things, I can`t even jump out of bed now let alone an aircraft. Scares the crap out of me now, but not then and I sure am proud to have done it. |
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If you have a wife is her name Pearl?
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Ok cool...:) |
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