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-   -   V+ : V+ update last night. (https://www.cableforum.uk/board/showthread.php?t=33699977)

RichardCoulter 28-01-2015 02:14

V+ update last night.
 
Did anybody else get an on screen message saying that their V+ was being updated?

This was about 11:30pm on the night of Tuesday night 27 January.

What was the update about? I can't see any changes :confused:

Media Boy UK 28-01-2015 11:32

Re: V+ update last night.
 
Got it too.

nodrogd 28-01-2015 11:34

Re: V+ update last night.
 
Bog standard message when the box reboots. There have been no firmware updates on the V+ for a while now.

Media Boy UK 28-01-2015 11:39

Re: V+ update last night.
 
No reboots happen until 4am last night!

jobbie8 28-01-2015 22:07

Re: V+ update last night.
 
When I used my Grandad's V-box recently I noticed on the Home page, there was a picture ad for Walking Dead or some other show at the bottom. It reminded me of one of Tivos Discovery Squares, is this Picture Ad new?

progers 28-01-2015 23:56

Re: V+ update last night.
 
I got the same message too, same time, it wasn't a reboot

RichardCoulter 29-01-2015 01:07

Re: V+ update last night.
 
It said to expect it to take up to 20 minutes, but it was done by about 8 and I was able to use it again afterwards.

It does seem odd to temporarily disable customer boxes at 11:30pm, when a lot of people are still up watching television at this time.

Couldn't it have waited until further into the night along with the other updates? Perhaps it was something urgent, my box was very sluggish last night.

What was it about? I was surprised to see this as i'd would have imagined that they would be concentrating on the TiVo.

---------- Post added 29-01-2015 at 00:07 ---------- Previous post was 28-01-2015 at 23:23 ----------

It's just started doing it again. Can't be doing with an unresponsive box whenever VM feel like it.

The EPG and 3:15 am updates are bad enough without this being thrown into the mix as well.

OLD BOY 29-01-2015 13:34

Re: V+ update last night.
 
Quote:

Originally Posted by RichardCoulter (Post 35755872)
It said to expect it to take up to 20 minutes, but it was done by about 8 and I was able to use it again afterwards.

It does seem odd to temporarily disable customer boxes at 11:30pm, when a lot of people are still up watching television at this time.

Couldn't it have waited until further into the night along with the other updates? Perhaps it was something urgent, my box was very sluggish last night.

What was it about? I was surprised to see this as i'd would have imagined that they would be concentrating on the TiVo.

---------- Post added 29-01-2015 at 00:07 ---------- Previous post was 28-01-2015 at 23:23 ----------

It's just started doing it again. Can't be doing with an unresponsive box whenever VM feel like it.

The EPG and 3:15 am updates are bad enough without this being thrown into the mix as well.

Technical problems happen, Richard.

Is it all right now?

nodrogd 29-01-2015 14:29

Re: V+ update last night.
 
One of my two V+ boxes rebooted at 6am this morning. Couldn't see any changes between one box & the other.

Stephen 29-01-2015 15:57

Re: V+ update last night.
 
V+ boxes have always updated at that time of the evening.

spiderplant 29-01-2015 19:14

Re: V+ update last night.
 
Quote:

Originally Posted by Stephen (Post 35755956)
V+ boxes have always updated at that time of the evening.

This wasn't a normal update. It was for some non-standard engineering work, and had to be done early in the night so that it didn't clash with other planned activities. Sorry!

RichardCoulter 29-01-2015 20:52

Re: V+ update last night.
 
Quote:

Originally Posted by spiderplant (Post 35756007)
This wasn't a normal update. It was for some non-standard engineering work, and had to be done early in the night so that it didn't clash with other planned activities. Sorry!

Thanks for explaining SP, all seems well now. What was it for? I can't see any difference, but the box does seem to be faster (unless it's just my imagination :D)

It's also reassuring to know that V+ customers haven't been forgotten with the introduction if TiVo :)

RichardCoulter 31-01-2015 03:10

Re: V+ update last night.
 
There's now a fault (detailed by MB in the 'Coming Soon' thread) with the 'Customer News' section.

Also, the reoccurring fault with searches not working has returned. IIRC this requires some VM equipment to be rebooted; I don't fancy having to try and explain that to the foreign call centre along with an unnecessary engineer visit!

spiderplant 31-01-2015 09:56

Re: V+ update last night.
 
I'll get someone to have a look at the News thing on Monday. What's the problem with Search?

RichardCoulter 31-01-2015 16:27

Re: V+ update last night.
 
Quote:

Originally Posted by spiderplant (Post 35756296)
I'll get someone to have a look at the News thing on Monday. What's the problem with Search?

It's coming back with no results for programmes that exist. IIRC, I think I read somewhere that in the past this was fixed by VM rebooting a server.

spiderplant 31-01-2015 21:45

Re: V+ update last night.
 
Quote:

Originally Posted by RichardCoulter (Post 35756349)
It's coming back with no results for programmes that exist.

All programmes or just certain ones? I'll need details if it isn't all of them

RichardCoulter 01-02-2015 10:10

Re: V+ update last night.
 
Quote:

Originally Posted by spiderplant (Post 35756429)
All programmes or just certain ones? I'll need details if it isn't all of them

I'll check a few now and edit my post with the results:

Question Time comes up with nothing, but it's on BBC Parliament at 18:00 today.

The Sound of Song, nothing, but it's on BBC4 at 23:40 tonight.

Kraftwerk: Pop Art, nothing but it's on BBC4 at 00:40 tomorrow morning.

Excluded: Kicked Out of School, nothing, but it's repeated on 3 February at 1:30am on BBC3.

I checked the false results given by the V+ against the BBC website.

RichardCoulter 08-02-2015 13:52

Re: V+ update last night.
 
Just tried again and it's still not working (inputting Eastenders comes back with nothing).

Should I telephone VM tomorrow and report the fault, or are you onto it SP?

spiderplant 08-02-2015 20:07

Re: V+ update last night.
 
Quote:

Originally Posted by RichardCoulter (Post 35757933)
Just tried again and it's still not working (inputting Eastenders comes back with nothing).

Should I telephone VM tomorrow and report the fault, or are you onto it SP?

Sorry, didn't get chance last week. I'll look at it tomorrow.

RichardCoulter 08-02-2015 23:29

Re: V+ update last night.
 
Quote:

Originally Posted by spiderplant (Post 35757998)
Sorry, didn't get chance last week. I'll look at it tomorrow.

Thanks :)

spiderplant 09-02-2015 14:30

Re: V+ update last night.
 
There's already an open fault ticket for this, F003505173

RichardCoulter 09-02-2015 19:49

Re: V+ update last night.
 
Quote:

Originally Posted by spiderplant (Post 35758107)
There's already an open fault ticket for this, F003505173

How can I follow the progress of the fault with this ref. no?

spiderplant 09-02-2015 22:26

Re: V+ update last night.
 
Quote:

Originally Posted by RichardCoulter (Post 35758178)
How can I follow the progress of the fault with this ref. no?

I'll keep my eye on it and post here when it's fixed. In the meantime, there isn't much to report.

RichardCoulter 10-02-2015 02:15

Re: V+ update last night.
 
Thanks very much :)

RichardCoulter 12-02-2015 09:30

Re: V+ update last night.
 
Just had a look and it seems to be working again- thanks SP, this makes life much easier :)


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