Outraged!!!!
 

Been on the phone off and on for the last two days trying to work out why I can't connect to anything

about 3 hours in total on the blower

then this morning (Saturday) it emerges it is a 'billing issue'

so looks like the account has been suspended without me receiving any sort of bill, warning or phone call - when I offered to clear up any money owing (bearing in mind I wasn't aware there was any money owing) I was told the people dealing with it were not back till monday

It is a business account and I think it is an utter disgrace!!!

I might leave Virgin as a result of this

Re: Outraged!!!!
 

So I take it nothing sent via e mail?

Re: Outraged!!!!
 

nothing at all

it's really poor show and not cricket at all :(

Re: Outraged!!!!
 

Thats quite interesting. One of my Customers had been waiting for a bill for over four months and then got disconnected without warning. They then admitted that no bill had ever been sent. They reconnected them straight away even though they said it would take up to 24 hours. This was mid week though. Sounds like they are not the only one with issues with billing. They had requested one numerous times by the way and filled out direct debit details.

Re: Outraged!!!!
 

you'd think that some regard would be taken to how a suspension would affect the running of a business I worked for ntl for a few years and know well the sort of jumped up mod edit and jobsworths that are the flotsam and jetsam of that organisation

Re: Outraged!!!!
 

Please whatch your language and do not try to bypass the swear filter.

Well that was in the NTL days. Things are a lot better now. Especially in the Business department. I worked there for ten years, till I left last year.

Most VM business areas only operate Mon-Fri.

Also any suspension is carried out automatically by the billing systems and is not put on by someone.

Re: Outraged!!!!
 

well it should be if they gave a damn about keeping business customers

Re: Outraged!!!!
 

why dont you set up diect debit thats much better and you save money!!

Re: Outraged!!!!
 

i probably will if I don't leave

it's completely unacceptable to just suspend a business service

we use it for a wifi spot in a cafe and people were asking why they couldn't
connect

no doubt there will be some terms & conditions mantra that will
be droned on about

Re: Outraged!!!!
 

As far as I can remember, business accounts stay active a lot longer than residential accounts when payment is late,

Re: Outraged!!!!
 

Do you have a number I could sort it out on rapidly in the morning. As I don't want to be mucked about on this one. Still got the kettle of rage on about it

Re: Outraged!!!!
 

I signed up over the phone and arranged for online billing. I recieved no emails at all after the registration was completed and assumed it was because I hadn't recieved a bill yet. Yesterday I tried to log in to my account and it turned out the guy on the phone had taken down my email incorrectly; no wonder I hadn't heard anything.

Seemed easy to change over the email address online, but I guess I'm gonna have to call on monday to confirm what happened.

Re: Outraged!!!!
 

have you got a number to call?


would appreciate that

Re: Outraged!!!!
 

Was hoping for a phone mumber

Re: Outraged!!!!
 

0333 000 3101

Re: Outraged!!!!
 

The number I have for VM *business* faults is 0800 052 0800

Re: Outraged!!!!
 

That's the right number.

Re: Outraged!!!!
 

any one will get through.. but my one is included in mobile phone minutes, Freephone may charge off mobile

Re: Outraged!!!!
 

Yes the 03 code was created for mobiles to call from and be included in free minutes.

Re: Outraged!!!!
 

it took me about 25 minutes to get through to them

for a business support line that does not seem very good to me :(

Re: Outraged!!!!
 

What time did you call them?

Re: Outraged!!!!
 

11.10am

Re: Outraged!!!!
 

I think it ends up as catch 22 if the registered e-mail address the OP is using for VM notifications is the same one as provided by VM. When they suspend the account they also suspend the e-mail addy.

Re: Outraged!!!!
 

Huh, I guess they must have a tighter grasp of that now... My email continued working for a good 3 years after my account was closed.

Re: Outraged!!!!
 

Maybe it's the difference between them actively suspending an account and just closing it?

I have an e-mail addy from the days when I used a dial-up account with virgin, (my real name@virgin.net) I don't know whether the dial-up even works now (I put in the settings on the newer OS but never actively tested it) but the addy keeps going, mybe just because it has plenty of traffic through it from here.

Handy because it's not linked with my VM BB account.