Updating V+ boxes at odd times
 

I thought that this happened at around midnight to one in the morning.Recently it seems to have been midday.Tonight it was just after 10pm..

What's going on?It's not helpful as I might have been recording something.As it is I missed the last five minutes of a show I was watching..:(

Re: Updating V+ boxes at odd times
 

No updates are sent in the evening. Do you mean it rebooted? Were there any messages on the screen?

Re: Updating V+ boxes at odd times
 

This time it was that V+ was being re subscribed..and then it rebooted..and the other times the system froze and then rebooted.

Re: Updating V+ boxes at odd times
 

my V+ box used to reboot at 6am but then it changed its time and all of a sudden it would do it at 2am - yesterday it did this at 10am - its a shame there is no setting that can be set to tell the box the most convenient time to update { or whatever its doing } - most of these I suspect are just checking the card is valid - fine but some weeks it can do this five times in the week.

Re: Updating V+ boxes at odd times
 

OK, I thought it might be that. It's a fault, not an update. At the moment there isn't a resolution but we're looking at it.

Reboots between 4am and 06:30 are usually due to planned engineering work. Software updates may happen earlier in the night (from 1am onwards) but are very rare - the last V+ software update was about 3 years ago. Planned reboots never happen outside these times.

I suspect you are experiencing the same fault as Maggy. It's been happening to a lot of V+ boxes recently.

Re: Updating V+ boxes at odd times
 

With all these bundle offers is there now any point in limping along keeping V+ as a primary PVR box for a customer, sorry personal opinion!

Re: Updating V+ boxes at odd times
 

well if a TiVo could do what a V+ box does then I would have changed years ago but Virgin have decided to switch off the feature where you can play back in the background

I am paying £55.65 for V+ - TV XL and 20mb Broadband - Virgin pricing does not make any sense at all but they wont give me a better price unless I ditch the V+ box.

the V+ box is not limping along apart from the odd restart its working fine

Re: Updating V+ boxes at odd times
 

It wasn't switched off, the TiVo hardware has never been designed to do it in the first place.

Even between the SA and Samsung V+ HD boxes it works differently due to hardware differences.

Re: Updating V+ boxes at odd times
 

at the time when it was first launched there was a big debate over what it could and could not do and it was claimed ' the software was changed ' to disable that feature.

it was all over the boards at the time and that is why many V+ users have not switched over to TiVo.

Re: Updating V+ boxes at odd times
 

Well that's wrong. It's physically impossible for TiVo to output two different things over HDMI and Scart

However considering you go from a 160GB hard drive in the V+ HD to either 500GB or 1TB in TiVo, the need to copy off content is much less of an issue anyway.

Re: Updating V+ boxes at odd times
 

Be even more space with MP4 compression :)

Re: Updating V+ boxes at odd times
 

I would like to upgrade to Tivo but until the V+HD breaks Him indoors won't have it as it costs to upgrade.Even then I'll bet he'll stick his heels in.

He wanted to go to Freeview until he saw how awful Freeview was at his mother's house.

Re: Updating V+ boxes at odd times
 

Dump him and get the TiVo it's much more reliable and does not dig it's heels in;):D

Re: Updating V+ boxes at odd times
 

What show where you watching Margaret.

Re: Updating V+ boxes at odd times
 

Not important..

Re: Updating V+ boxes at odd times
 

What is the 'play back in the background feature' on the V+? Does It mean that you can play back recordings and view them in the mini screen whilst, say, browse the EPG?:confused:

Re: Updating V+ boxes at odd times
 

No it can't do that.

Re: Updating V+ boxes at odd times
 

It was originally a function on the SA V+ HD box which allowed you to queue up recordings to output over the VCR SCART so they could be archived whilst you watched live TV or another recording.

The feature was carried over to the Samsung V+ HD box but with some limitations due to technical differences - on the SA V+ HD box it worked if your TV was connected via SCART or HDMI, on the Samsung box it only worked if you were connected to your TV via HDMI.

Re: Updating V+ boxes at odd times
 

Ok, thanks for the info. How do I know which box I have?

Just to add that my V+ has been reebooting at random points too.

I initially thought that it may be because it was on it's way out, but now wonder if it could be because the memory is running low from what Spiderplant said about the removal of some barker channel/radio station synopsis and programme listings.

Re: Updating V+ boxes at odd times
 

The Samsung V+ HD box says Samsung on it ;)

Re: Updating V+ boxes at odd times
 

I can't physically get down to look, is there any other way of telling? Mines the version that won't record radio if that's any indicator!

Re: Updating V+ boxes at odd times
 

Then it's an SA V+ HD box i.e. this one:

https://www.cableforum.co.uk/images/...2014/09/13.jpg

Re: Updating V+ boxes at odd times
 

It just did it again. This getting to be very irritating.

---------- Post added at 23:21 ---------- Previous post was at 22:58 ----------

And again. It really does not want me to watch this recording.

---------- Post added at 23:24 ---------- Previous post was at 23:21 ----------

And again.

---------- Post added at 23:30 ---------- Previous post was at 23:24 ----------

And again. I can see a very interesting phone session tomorrow morning on why and that I want a new box as this one is obviously broken.

Re: Updating V+ boxes at odd times
 

Got up ready to do battle only to be sidetracked by the early arrival of the house painters.I'll try tomorrow..Especially as his nibs baseball show recording was interrupted during the early hours..

Re: Updating V+ boxes at odd times
 

As we are discussing V+ boxes I was wondering if someone could answer me a question. A neighbor who recently moved into their house found a V+ box in the loft and as he doesn`t have cable tv gave it to me. Will virgin activate it for me if I ask them? I have tivo in the living room and a v hd box in the bedroom so am hoping to swap the V+ box for the v hd box. Anyone done a similar thing?

Re: Updating V+ boxes at odd times
 

No, Virgin won't activate it. Any kit has to come directly from Virgin Media to you.

Re: Updating V+ boxes at odd times
 

Do you already have a TiVO?

Re: Updating V+ boxes at odd times
 

Well, somethings certainly not right.

As well as experiencing the same issues as Maggy, for the second time this week I have turned the TV on to find the V+ showing a black picture with a white border around it.

The only way to get rid of this is to reboot the box. After the reboot I found that many planned programmes had moved into 'recordings', marked as 'failed'.

Re: Updating V+ boxes at odd times
 

No!

Re: Updating V+ boxes at odd times
 

The result is I'm getting a visit sometime this afternoon.

Re: Updating V+ boxes at odd times
 

Why not upgrade then, might solve the problem, or get them to give it to you for free as it's causing you so much trouble.

Re: Updating V+ boxes at odd times
 

That's the one I have. Are these the boxes that are currently being scrapped in favour of SA boxes?

Faulty V+ boxes are currently being replaced with another V+ box. Seems a waste of time to me as they will eventually have to be replaced with a TiVo software compatible box anyway!

From what I can gather, TiVo boxes are offered with free installation...then this is recouped by charging for something spurious like a connection/admin fee- or have I got this wrong :confused:

Re: Updating V+ boxes at odd times
 

New V+HD box installed.The explanation was that it was probably a hard drive issue.He did however check the inner connection where the wiring comes into the house.Something about H&S..

I asked what would happen to the old box.He said that it would be inspected and tested and notes made on the errors and issues with it for future reference.

---------- Post added at 16:02 ---------- Previous post was at 16:00 ----------

My OH won't pay the installation charge.

Re: Updating V+ boxes at odd times
 

You can get a TiVO with self installation, there's no charge for this apart from the box costing an extra £5 per month, I think it's called swap V+ for TiVO or something like that.

Re: Updating V+ boxes at odd times
 

It's £20 for self install delivery

Re: Updating V+ boxes at odd times
 

Not according to a lady I spoke to yesterday in retentions Ben, I asked about swapping and charges, she said it would be an extra £5 per month and there was no installation charge, I also asked about returning my old V+ and she told me to put it in the box that the TiVo arrived in and send it back.

Re: Updating V+ boxes at odd times
 

Seems a bit mean of them as it will only go back into the neighbours loft or his bin! No doubt if I did give them a ring they`d try and sell me another tivo box.

Re: Updating V+ boxes at odd times
 

If one of those boxes goes faulty, you'll get a Samsung V+ HD box as it's replacement
TiVo and V+ HD are not the same product. There is a different pricing structure for customers on XL tv for a start - it has to be a chosen change.
That's Disconnections, who do have some leeway in costs under certain circumstances. However I was talking about the standard cost, which is £20.
It's not mean at all - how do Virgin Media know what has happened to the box. It could not work at all, it could have been tampered with electrically or mechanically to be unsafe for either the customer or the local network or, very unlikely these says, have been altered to bypass the network security.

Re: Updating V+ boxes at odd times
 

So far no recurrence of the rebooting..so Mr Coulter should get phoning VM..

Re: Updating V+ boxes at odd times
 

It's not mean at all - how do Virgin Media know what has happened to the box. It could not work at all, it could have been tampered with electrically or mechanically to be unsafe for either the customer or the local network or, very unlikely these says, have been altered to bypass the network security.[/QUOTE]

So when the disconnected my services because of a mix up over payments not going through then reconnecting me some days later how do they know the box hadn`t been `tampered` with in between times? Besides which I am on the highest package with sky sports and movies so how can I gain anything illegal. As for being tampered with electrically I`ve already tested it and no big bangs or flames from the box!
Another thing is Sky have no such issues with doing it even when the box hasn`t come direct from them so again I say virgin are mean.

Re: Updating V+ boxes at odd times
 

I'm not feeling hard done by.V+ or Tivo, the set top boxes are the property of VM and they may distribute them as they see fit.

Re: Updating V+ boxes at odd times
 

Not the same situation at all - Virgin Media have issued the box to you, and as you say, not long enough for it to be an issue. Reconnecting a 'found' box is different.
Sky sell you the box as part of your minimum term subscription, Virgin Media don't. Sky charge to fix boxes outside a warranty period, Virgin Media don't. Different business model.

Re: Updating V+ boxes at odd times
 

When we had a V+ box is used to reboot at the most inconvenient of times, ie 7pm when watching live tv or a recording.

Re: Updating V+ boxes at odd times
 

so wrong on all accounts mate. The issue with `tampering` with the box to gain free services as you indicated previously is the same for a sky box or a virgin media box. As for not long enough I wouldn`t know how long is long enough to tamper with a box but my guess is a matter of hours not weeks as in the case of my `no service` period!
Anyway I will find out next week as I intend on phoning virgin for an offical `ruling`. I will let you know

Re: Updating V+ boxes at odd times
 

Was it a SA box like mine and replaced with a Samsung, or did you have a Samsung anyway?

Mine has been stable the last couple of days; I'm reluctant to swap until I've watched my outstanding recordings.

I don't blame your OH for refusing to pay the TiVo charge, I wouldn't either. I think it's a cheek to keep charging for a new PVR, as it is I paid an upfront charge for the V+ when I got it.

In the end, when they want to decommission non TiVo software compatible boxes, I'm sure that they will provide us with a TiVo with no upfront cost if the alternative is losing our monthly subscriptions.

Re: Updating V+ boxes at odd times
 

Mine is a Samsung but it's not like the one pictured above and I can record radio.

Re: Updating V+ boxes at odd times
 

It is exactly the point - if you tamper with a box that Virgin have installed or sent to you directly, then VM know exactly did it i.e. you.

They know this because they know the state of the box when they installed / sent it to you.

Here is an official response from Virgin Media from 3 years ago:

http://community.virginmedia.com/t5/...ht/true#M62955

Here is another official response from last year
http://community.virginmedia.com/t5/...ht/true#M81185

Re: Updating V+ boxes at odd times
 

From what others have said, that one appears to be the better of the two boxes.

Re: Updating V+ boxes at odd times
 

The neighbour only moved into the house a few weeks ago and the v+ box had been left by the previous owner so is not her fault (or mine come to that) that the box wasn`t returned. She just thought I could make use of it as she has had Sky installed.

Re: Updating V+ boxes at odd times
 

Where have I said it's the fault of either of you?

Re: Updating V+ boxes at odd times
 

Didn`t say you did was just stating the fact.

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I had this problem once, but before it rebooted it made 2 click noises. Then the screen turned black, and made 2 clicks again. Then it rebooted. This happened at different times too like your problem

Re: Updating V+ boxes at odd times
 

Seems this new(er) V+ box is going the same way ..:mad:

Re: Updating V+ boxes at odd times
 

If you mean the thing where it says the V+ service is being activated or deactivated, and then it reboots, it will do. It's a software fault and all V+ boxes do it. They shouldn't have replaced your box before.

The fault has been prevalent this week due to some engineering work. Already being discussed here: http://www.cableforum.co.uk/board/11...ast-night.html