Cable Forum - General Youtube Dead Again

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - General : Youtube Dead Again (https://www.cableforum.uk/board/showthread.php?t=33698741)

craigj2k12

07-09-2014 05:59

Youtube Dead Again

anyone noticed major youtube problems in the last week or so, doesnt seem to be anything local for me, buts its getting so bad i cant load videos just like last time, and not peak congestion its 5am and its either buffer, buffer, buffer, or "an error occurred, please try again later"

Russ	07-09-2014 09:22

Re: Youtube Dead Again

Yes I've been getting that and it seems only since I went from 60 to 100Mbps.

General Maximus

07-09-2014 11:00

Re: Youtube Dead Again

I haven't noticed anything at all. I have been watching a lot of Honest Trailers in 1080p and haven't had any slow down or buffering issues.

broadbandking

07-09-2014 11:02

Re: Youtube Dead Again

I had issues with it all day yesterday, some videos would load some wouldn't

Doesn't seem to bad this morning

Taf	07-09-2014 11:07

Re: Youtube Dead Again

There's a ticket (and thread) about it already. I have tried several "solutions" to no avail.

General Maximus

07-09-2014 13:04

Re: Youtube Dead Again

how weird, I have just spent 10 mins clicking on random vids and I haven't had any problems loading them at all and they were all 1080p

---------- Post added at 12:04 ---------- Previous post was at 11:18 ----------

I have just done some googling and having a read of the VM forums and there have been an awful lot of posts over the last couple of days regarding youtube probs. For those who want to keep track of the issue the fault reference is F003269887 and the link to the VM forum thread is http://community.virginmedia.com/t5/...883530/page/50

Edit, I have just found a 2nd fault reference under the 120mbit section F003280811. From what I have read it does seem to be a regional issue and affecting the west side of the country again which is what happened last time if I remember correctly. It would explain why I am okay atm because I am on the east.

techguyone

07-09-2014 13:44

Re: Youtube Dead Again

Yes I've had it too for about 3 days now, stuff won't play, I can see the preview if I move the timeline along, but the display itself is just loading....

Is there an alternative I can use for youtube, that doesn't go through VM

Kushan

07-09-2014 15:26

Re: Youtube Dead Again

Try using Hola unblocker or something. Free extension that lets you reroute through another country. Good for viewing US netflix.

Just tried youtube myself and have no problems. The only issue I have, which I always have, is that youtube likes to default to say 480p instead of 720p or 1080p no matter what my settings are set to. If I manually click on 1080p it still loads quickly, but I have to do that for EVERY video and I have yet to find a decent browser extension to do this that actually works.

heero_yuy

07-09-2014 16:02

Re: Youtube Dead Again

Don't seem to have any issues here but I guess we count as east.

horseman

07-09-2014 19:01

Re: Youtube Dead Again

Quote:

Originally Posted by heero_yuy (Post 35727149)

Don't seem to have any issues here but I guess we count as east.

Your probably on Lancing CMTS but in any event you're routed via Brighton core and thus likely to be using the Basildon CDN?
Traceroute to "Watchlive.channel4.com" and penultimate hop should contain "....basl-icdn...", or perhaps not? ;)

heero_yuy

07-09-2014 19:45

Re: Youtube Dead Again

1 Attachment(s)

Quote:

Originally Posted by horseman (Post 35727176)

Here's the trace:

Attachment 25709

Taf	07-09-2014 21:28

Re: Youtube Dead Again

From Cardiff where there are problems...

tracert watchlive.channel4.com

Tracing route to a978.g2.akamai.net [62.252.173.33]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 13 ms 12 ms 15 ms m289-mp1-cvx1c.lan.ntl.com [62.252.173.33]

Trace complete.

Kushan

07-09-2014 21:36

Re: Youtube Dead Again

Code:

Tracing route to a978.g2.akamai.net [62.252.168.178]

over a maximum of 30 hops:



  1    <1 ms    <1 ms    <1 ms  192.168.1.1 

  2    11 ms    11 ms    15 ms  10.93.144.1 

  3     9 ms    10 ms     8 ms  bagu-core-2a-xe-132-0.network.virginmedia.net [80.5.167.5] 

  4    11 ms     8 ms     8 ms  bagu-core-2b-ae1-0.network.virginmedia.net [80.5.161.250] 

  5    15 ms    11 ms    14 ms  leed-bb-1b-ae7-0.network.virginmedia.net [80.5.161.245] 

  6    17 ms    11 ms    13 ms  leed-icdn-1-ae0-0.network.virginmedia.net [62.254.42.158] 

  7    14 ms    13 ms    13 ms  m178-mp1-cvx1b.lan.ntl.com [62.252.168.178] 



Trace complete.

No problems here.

greeninferno

07-09-2014 22:58

Re: Youtube Dead Again

Quote:

Originally Posted by Kushan (Post 35727143)

I've used this without any problems always plays the highest resolution

http://barisderin.com/?p=1113

---------- Post added at 21:58 ---------- Previous post was at 21:57 ----------

Quote:

Originally Posted by craigj2k12 (Post 35727043)

i saw problems for the first time in ages , on friday i think it was

just refused to load the video completely been ok since.

Kushan

07-09-2014 23:06

Re: Youtube Dead Again

Quote:

Originally Posted by greeninferno (Post 35727269)

I've used this without any problems always plays the highest resolution

http://barisderin.com/?p=1113[COLOR="Silver"]

Yeah I've tried this one a few times and for some reason never seems to work, no matter how I configure it.

greeninferno

07-09-2014 23:19

Re: Youtube Dead Again

just tried youtube and nerfed again so don't know what is going on

been working flawlessly for months.

craigj2k12

08-09-2014 02:07

Re: Youtube Dead Again

as per those with the problems I am in the west midlands, and im getting videos just not buffering at all, and can see the full preview, however some are okay

Looks like another regional cache overload, why arent VM pro-actively monitoring this (as well as the rest of their network)???

horseman

08-09-2014 08:41

Re: Youtube Dead Again

Quote:

Originally Posted by craigj2k12 (Post 35727296)

Not exactly clear whether you are indeed suffering intermittently or not. Is your CDN in Wolverhampton, Birmingham, Manchester or perhaps even Leeds?

I suspect VM's IBM NMC (possibly based at Swansea) are indeed monitoring but they're not directly customer facing and any more recent advance trend predictions may simply have overtaken any VM's current planned CDN rollouts? Either way VM are unlikely to supply a full detailed explanation, apart from usual generic one line apology. :(

General Maximus

08-09-2014 10:50

Re: Youtube Dead Again

As I am sure you are well aware by now, a minority of our users in various locations around the country have been experiencing intermittent problems relating to the youtube service. Whilst this problem extends beyond the realm of the Virgin Media network work and is outside of our control, our engineers are working closely with our partners to identify the cause of this issue and bring it to a swift resolution. We apologise to those affected and we will get back to you with an update as soon as we have more information.

alanbjames

08-09-2014 11:19

Re: Youtube Dead Again

mine is far from intermittent. Its a constant.

linwelin

08-09-2014 16:35

Re: Youtube Dead Again

A lot of videos not working for me now :(

In Belfast

greeninferno

08-09-2014 17:47

Re: Youtube Dead Again

Still borked here on the dark side of the Forth :D

loads about 15 secs of any video, plays normally and then just stops, refreshing doesn't do anything.

horseman

08-09-2014 18:57

Re: Youtube Dead Again

Quote:

Originally Posted by greeninferno (Post 35727430)

Still borked here on the dark side of the Forth :D

loads about 15 secs of any video, plays normally and then just stops, refreshing doesn't do anything.

https://www.dropbox.com/s/1dfpofu7aq...43.18.png?dl=0

Quote:

Answered! Re: YouTube Issues - buffering - Post your information here [ Edited ]
Options
‎05-09-2014 16:41 - edited ‎08-09-2014 17:40

EDITED 17.37 8/9/14
The YouTube issue over the last few days has been investigated, and we believe a fix has been acheived.
We'll continue to monitor the situation - do let us know if you continue to experience issues.

General Maximus

08-09-2014 19:50

Re: Youtube Dead Again

I am not going to say anything because I'll only get moaned at for being cynical and pessimistic. You can tell from the phrasing and language used in the statement that they haven't rectified the issue at all and have implemented an easy fix which they hope is going to indirectly mitigate/alleviate the symptoms enough that users will perceive it to be a fix and presumably the best they can do :dig:

Russ	08-09-2014 20:42

Re: Youtube Dead Again

Seems to be sorted for me now.....

greeninferno

08-09-2014 20:51

Re: Youtube Dead Again

just checked and all seems OK again.

Youtube's mess or VM?

Kushan

08-09-2014 22:03

Re: Youtube Dead Again

Quote:

Originally Posted by General Maximus (Post 35727497)

I am not going to say anything because I'll only get moaned at for being cynical and pessimistic.

If you're not going to say anything, then what's this....

Quote:

Originally Posted by General Maximus (Post 35727497)

You can tell from the phrasing and language used in the statement that they haven't rectified the issue at all and have implemented an easy fix which they hope is going to indirectly mitigate/alleviate the symptoms enough that users will perceive it to be a fix and presumably the best they can do :dig:

If that's not saying something, then I'd hate to see you say something!

Seems as though the issue is actually resolved though. When dealing with network issues, it's not always clear where the problem is, especially when the problem could be your network or someone else's. The wording to me seemed more like they think they've fixed it but don't want to commit to saying it's definitely fixed in case it isn't (Which they have done in the past). Personally, I appreciate the honesty in the message, much rather a "we reckon we've fixed it but please check and let us know" than a "it's fixed, close ticket" when it hasn't been.

Seems like VM just can't win.

General Maximus

08-09-2014 23:37

Re: Youtube Dead Again

Quote:

Originally Posted by Kushan (Post 35727530)

If that's not saying something, then I'd hate to see you say something!

that was actually quite good for me. I find it very hard to keep my mouth shut when something is niggling at me.

Quote:

Originally Posted by Kushan (Post 35727530)

Seems like VM just can't win.

They can, I just don't like it when they beat about the bush. If what you say is true I would prefer the honesty and something like "there are many reasons why users are experiencing the problems that they are with youtube and we are investigating all avenues. We believe we have discovered a fault which may be the cause of this problem and have implemented a fix for it. Please let us know if this has resolved the issue or if it persists"

Kushan

09-09-2014 10:03

Re: Youtube Dead Again

Their response was more succinct than what you've just given and said pretty much the same thing - who's really beating around the bush?

General Maximus

09-09-2014 12:04

Re: Youtube Dead Again

because when you basically say "we might have fixed it and we might not have" then a more explanatory statement like mine provides greater clarity and serves to put your mind at ease.

qasdfdsaq

09-09-2014 12:47

Re: Youtube Dead Again

Basically they said "We turned it off and back on again. Let's hope that fixes it"

lightboy

09-09-2014 13:43

Re: Youtube Dead Again

for me the mobile site is dead but on pc is fine

Taf	14-09-2014 13:30

Re: Youtube Dead Again

Quote:

There is a fault disruption.
Some videos via You Tube.com may be degraded
Fault Reported on : 01:36PM Thursday 11 September
The problem is almost fixed - our engineers are carrying out their final checks.
Fault reference: F003288630
Estimated Fix time : 10:00AM Monday 15 September

linwelin

14-09-2014 14:47

Re: Youtube Dead Again

Was trying to watch some random videos a few days ago, and, they didn't work then, and guess what, they still dont work now!

https://www.youtube.com/watch?v=dmPJaY3N4aQ

https://www.youtube.com/watch?v=d6bR_rVG3Og

Fixed my ass!!

Jumping

14-09-2014 17:13

Re: Youtube Dead Again

Quote:

Originally Posted by linwelin (Post 35728806)

Works like a charm on my VPN :D

heero_yuy

14-09-2014 17:25

Re: Youtube Dead Again

Quote:

Originally Posted by linwelin (Post 35728806)

Works OK here. Not sure about the content. :erm:

linwelin

14-09-2014 18:09

Re: Youtube Dead Again

Quote:

Originally Posted by heero_yuy (Post 35728851)

Works OK here. Not sure about the content. :erm:

Was just some random stuff lol

All times are GMT +1. The time now is 16:25.