Praise for Sky
 

Hey all,

So I've just got off the phone to Sky, as my box is on it's way out, so because we have Sky Protect, the repairs are free, but what impressed me even more is that they are booked to come out this Wednesday between 12-5pm, when usually it would take an engineer two weeks to visit :)

Re: Praise for Sky
 

On the few occasions I have needed a technician in my12+ years with ntl/VM they have usually come the next day and always within 3 days, and at no charge.

Re: Praise for Sky
 

Why are you paying extra for an extended warranty on your equipment?

Re: Praise for Sky
 

yes he will be, dont forget to see if you can get any discounts off you package. try sky.com, mysky, upgrades and offers, failing that if you dont have any discounts ring up and ask for the retentions team and see what deals they can do.

Re: Praise for Sky
 

Don't get it.

Praise for something they should be doing anyway and you have to pay for it.

Hmmmm

Re: Praise for Sky
 

Having seen the standard of work on the sky install at my house (for a previous occupant) I'd not trust them to change the channels on my telly, let alone fix anything.

Apparently the proper way to run coax across the front of a house is to lay it inside the guttering...

Re: Praise for Sky
 

My point was previously it took them two weeks to come out to fix a fault. This time it will only be a couple of days and rhyds we are outside the 12 month term, so sky protect seemed the right way to go

Re: Praise for Sky
 

For £80 a year on top of a sub I'd expect next business day service!

You do realise a Sky+ HD box can be had (with 12 month warranty) for under £40 on a well known auction site?

Re: Praise for Sky
 

Yes I am aware of that, but who does the warranty lie with as Sky manufacture the Amstrad boxes now

Re: Praise for Sky
 

So actually it's praise for Domestic and General Services Ltd, given Sky Protect is nothing to do with Sky beyond that they allow their name to be used and 'endorse' the insurance. :)

Re: Praise for Sky
 

I assume it would lie with the supplier of the box.

Of course, I doubt sky would want to lose a customer's subscription over a faulty box (dishes, LNBs and cables usually fail through bad installation or physical damage) so a quick call to their retentions dept would sort it. Especially as the original 12 month warranty on the box would see out your initial contract term.

---------- Post added at 15:56 ---------- Previous post was at 15:51 ----------

Indeed. Its the old style Currys/Dixons/Comet extended guarantee rubbish renamed. What's the betting the most common forms of box failure aren't covered?

Re: Praise for Sky
 

i work for sky retentions and we cant send a box free of charge unless its either an digi box or a old sky+, the other way is if you have multiroom you can get a 2tb box for £49 plus £15 delivery

Re: Praise for Sky
 

Seriously? That's put another nail in the sky coffin for me.

Do you get many people calling up with failed boxes?

Re: Praise for Sky
 

not really as we look at other things we can do to ofset the charge like discounts that are available for them, its quite a good job better than vodafone.

Re: Praise for Sky
 

I didnt think Sky used Amstrad boxes anymore.

My parents moved a few months ago and had sky fitted and they used a Samsung Box.

Re: Praise for Sky
 

Sky bought Amstrad all new installs now say manufactured by Sky anything else is a refurb.

Re: Praise for Sky
 

I don't know.... I went back to the original package on sky and decided to get sky movies for the one month free rial they offered and it seems like they are charging me for that.

I guess we'll see how much praise I have when I speak to customer services later on ;)

Re: Praise for Sky
 

dilli they offer it for free for one month but you have to ring up and get it removed

Re: Praise for Sky
 

There was definitely an option to cancel it online.

In any event I was on the phone for a fair while and they tell me they have cancelled the charge (it was only on for three days)

But when I log on to my sky it's all the same so I'm not convinced they have. I will wait until tomorrow and try again I think.

Re: Praise for Sky
 

call them on 03332 022 135 thats sky retentions they can look at it, it does take 31 days to remove it

Re: Praise for Sky
 

It has now been removed after it was escalated. In the end I called them four times and each time I was told it had been done. I spoke to the escalations team the last time. In the end I think it was only on for four days (actually went off this morning) but I still think it shouldn't have taken this long to sort out. Still, it's all sorted out now. (At least until I make another change on my account I should think ;) )

Re: Praise for Sky
 

I have a shiny new 2TB HD Box. Only got charged £49 instead of £145 so I'm chuffed :D

Re: Praise for Sky
 

Glad it works out ok for some :tu: :)

I'm still having problems with my account (and I thought it was all ok yesterday)

Re: Praise for Sky
 

They are doing immediate downgrade on this offer, although in the past they made it 2 months free on the systems to allow for 31 days notice but that just lead to advisors telling customers it was 2 months free!

I see you're on here and SkyUser but you don't have Virgin? I'm one to talk...but I WILL have Virgin again...eventually.

Re: Praise for Sky
 

You don't need virgin to be on here though.

Re: Praise for Sky
 

i take it you have multiroom, that 2tb box should be £499 and its only available at that price if you have either multiroom or the agent nows how to get around things

Re: Praise for Sky
 

We have multi room and HD