Email (DNS) issue (ntlworld.com)
 

Had a strange problem today. I changed my routers dns settings yesterday and removed the only VM DNS server I had listed out of the three in my router. Many times I have had all 'none VM' dns servers.

Earlier today, after working for a while, my email clients stopped working for ntlworld.com email addresses and even logging in on-line resulted in a 'This webpage is not available message' when going to the email page. All password were correct.

Tonight the same issue existed and I called support. Other none VM email addresses worked OK, just VM failing. After a frustrating period with support I suddenly remembered my change yesterday and added the VM DNS again in my router and the problem went away. Can anyone throw any light on this? Is VM DNS now mandatory for email to work? I use superhub as modem only.

Re: Email DNS issue
 

VM definitely had DNS issues today, we got a buch of bouncebacks from e-mails sent to ntlworld.com addresses.

They seem to have stopped now.

Re: Email DNS issue
 

E-mail still down for me at 5:50am. Also google image is sluggish and is missing lots of results. Not sure if this is the same dns issue ?

Re: Email DNS issue
 

My @ntlworld.com email is also still down, both webmail and POP3.

Re: Email DNS issue
 

AAAA eh? Virgin messing about with their IPv6 settings?

Re: Email DNS issue
 

Ping fails to find pop or smtp ntlworld.com servers even if I add VM's DNS server to the allowed list. :confused:

Re: Email DNS issue
 

Looks like the records are missing. Perhaps Virgin is dropping the ntlworld domains and moving everyone over to virginmedia.com?

Re: Email DNS issue
 

Nice of them to give us the heads up if that's the case, pretty bad :(

I'm guessing all the homepage.ntlworld.com websites are down as well then! Such as this site's speedtest service

Re: Email DNS issue
 

Err yeah, that would be a good idea.

Don't pratt with peoples email addresses - the second rule of IT, (after the switch it off and on rule).

Re: Email DNS issue
 

My home pages at ntlworld.com have gone missing. :(

Re: Email DNS issue
 

homepage.ntlworld.com does seem to be down.

Of course, MyVM tells me I have no broadband problems ... D'you reckon anyone at VM has noticed there's a chunk missing?

Re: Email DNS issue
 

Glasgow G72 - 11am

By the looks of things browsing is about to go down too. Pages are barely loading and i'm seeing 24kbps to 194kbps at best on a 150mbps line on speedtests.

Can't even get to virgins server status page...

Re: Email DNS issue
 

Confirmation of problem

http://community.virginmedia.com/t5/...2447733#M70776

Re: Email DNS issue
 

Thanks for that, it is now flagged up as a fault no F003260197 on my Virgin Media service status page!

Re: Email DNS issue
 

Yeah i cannot access my NTL email either.

Re: Email DNS issue
 

my ntlworld.com webmail & POP3 email working again now! But for how long?

Re: Email DNS issue
 

Emails to my @ntlworld.com account are still bouncing back

Re: Email DNS issue
 

I would advise ANYONE using an ISP email to switch to a public service like gmail or outlook.com. It's not worth the hassle, especially if you need to switch ISP's. Do it now while you've got time to migrate your contacts and such, don't leave it until said ISP pulls the rug from under your feet.

Re: Email DNS issue
 

Hmmm seems about 30 mins is the answer to my question "But for how long?" Down again now!

Re: Email DNS issue
 

Agreed. Even if you never plan on switching ISPs you may be forced to through factors you have no control over.

Personally I got a bit complacent when my NTLWorld email kept working for six years after I left VM, but even then I'd already deliberately used it for the minimum possible (e.g. an obnoxious few websites that refuse to accept public email services)

Re: Email DNS issue
 

Ugh, I hate it when sites refuse gmail addresses and such. Then again, I also recommend having a domain name and forwarding email from that to your hosted email elsewhere.

Re: Email DNS issue
 

Is it just me that thinks its wholely unacceptable that their estimated fix time is 8.30pm tonight, when the fault was raised at 8am this morning? having email issues is a massive disruption to customers, and not to mention people having websites hosted on the homepage.ntlworled.com domain.

Re: Email DNS issue
 

Seems they have completely screwed the dns for ntlworld.com - it doesnt exist anymore.

Re: Email DNS issue
 

I should probably do that, I've been running my own qasdfdsaq.com domain for many years, which really doesn't do anything particularly useful yet. ---------- Post added at 12:59 ---------- Previous post was at 12:54 ---------- Looks like an update was made yesterday to set it to expire in 30 days. As of today though, the domain does still exist and is officially registered.



---------- Post added at 13:02 ---------- Previous post was at 12:59 ----------

Eh. Looks like an epic fail:



---------- Post added at 13:03 ---------- Previous post was at 13:02 ----------

This is the nature of the global DNS system. No changes are instant. There are millions of servers to update, many of which are set to only check for changes on a cycle of anywhere from once an hour to once every 7 days.

re: Email (DNS) issue (ntlworld.com)
 

Yeah, I realise it takes time for the DNS servers etc, but VM should've been a lot quicker with dealing with the initial problem and acknowledging the issue in the first place, as people stated that their email went down at 4pm yesterday, that's a big gap really :/

re: Email (DNS) issue (ntlworld.com)
 

The problem was already dealt with yesterday it seems. It's taking time to propagate.

re: Email (DNS) issue (ntlworld.com)
 

Yep someone broke it yesterday it seems. I doubt this is a coincidence:

Domain Name: NTLWORLD.COM
Registry Domain ID:
Registrar WHOIS Server: whois.networksolutions.com
Registrar URL: http://networksolutions.com
Updated Date: 2014-08-25T00:00:00Z

There do not appear to be any authoritative DNS servers for the domain right now.

;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 61013
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;ntlworld.com. IN A

;; AUTHORITY SECTION:
com. 512 IN SOA a.gtld-servers.net. nstld.verisi gn-grs.com. 1409056395 1800 900 604800 86400

;; Query time: 24 msec
;; SERVER: 127.0.1.1#53(127.0.1.1)
;; WHEN: Tue Aug 26 13:40:57 BST 2014
;; MSG SIZE rcvd: 114

I presume it's also been fixed but is taking time to propagate around the interwebs as DNS does.

re: Email (DNS) issue (ntlworld.com)
 

Seems to have got to googles DNS as both smtp and pop are returning pings now.

re: Email (DNS) issue (ntlworld.com)
 

My ntlworld.com webmail & POP3 are back up again, hope they stay up this time!

re: Email (DNS) issue (ntlworld.com)
 

Good! Now go get yourself a gmail account so it doesn't happen ever again.

re: Email (DNS) issue (ntlworld.com)
 

The DNS seems to have propogated ok to most places again.

re: Email (DNS) issue (ntlworld.com)
 

So will we get any emails that would have been recieved during the outage or are they lost forever?

re: Email (DNS) issue (ntlworld.com)
 

Depends on the sender but most likely lost. The majority of email services will try a few times before bouncing in case it's a temporary problem, however when they get NXDOMAIN errors they tend to not retry anywhere near as much as it's considered a 'permanent' error. ---------- Post added at 15:20 ---------- Previous post was at 15:18 ---------- ns1.virginmedia.net 62.253.162.237 ns2.virginmedia.net 194.168.4.237 ns3.virginmedia.net 62.253.162.37 ns4.virginmedia.net 194.168.4.33 were listed as of 11am this morning. That said, whatever they did, the domain is still set to expire less than a month from now, and they have not renewed it.

Perhaps I should try squatting it so I can nick everyone's emails the day they go offline.

---------- Post added at 15:21 ---------- Previous post was at 15:20 ----------

It's not like GMail has never experienced any outages...

re: Email (DNS) issue (ntlworld.com)
 

:LOL: Already got a few Gmail accounts, but have kept the 12 year old ntlworld.com ones going as well. And getting my other half to change hers is nigh on impossible!
Had to ditch my Yahoo mail account after it was seriously compromised along with 100,000's of others earlier this year.

re: Email (DNS) issue (ntlworld.com)
 

Absolutely. I don't know of a single provider that hasn't experienced outages, though. Office 365 has had its share of problems as well. Still, I don't think either it or Gmail has experienced outages as long as Virgin's has.

That and just not using an ISP email is a good idea, no matter who you go with.

re: Email (DNS) issue (ntlworld.com)
 

So we potentially have 30 days before ntlworld.com goes again? Yipee! I wonder just how many different companies I'd need to contact to update my email address? Still may be worth planning for disaster day now.

re: Email (DNS) issue (ntlworld.com)
 

I thought Virginmedia mail was hosted by Google now anyway

re: Email (DNS) issue (ntlworld.com)
 

I changed my email address over to @virginmedia.com as soon as it became available a couple of years ago. Rather than worrying about having to change your registered address with every tom, dick and harry all you have got to do is go into myvirginmedia, register the new email address, link it to you ntlworld email address and set the virginmedia one as your primary email address and all your mail will go to the @virginmedia.

re: Email (DNS) issue (ntlworld.com)
 

No. @ntlworld.com won't be going again - this was an error.

Except that wouldn't have helped here - if the mails won't go to the @ntlworld.com address in the first place then they can't get forwarded to anything else.

There are no plans to stop supporting the @ntlworld.com domain, and if there ever would be, it would be correctly communicated with options available for everyone.

Whatever happened here was an error, that has now been fixed and won't happen again.

re: Email (DNS) issue (ntlworld.com)
 

Pretty much but you're also sadly relying on Virgin be competent enough to not **** about with DNS records.

re: Email (DNS) issue (ntlworld.com)
 

Oooh, that's a very bold statement. :D

re: Email (DNS) issue (ntlworld.com)
 

Still can't actually tell if this was caused by them effing around with it, or forgetting to eff around with it.

re: Email (DNS) issue (ntlworld.com)
 

Someone obviously made a mistake, it happens.
They will have made changes to stop it happening again (as much as is possible).

Im sure they are just as frustrated about it as everyione else, since it must have caused a mass of issues & fallout they had [have] to deal with.

re: Email (DNS) issue (ntlworld.com)
 

The Domain ntlworld.com was renewed yesterday 26/08/14 .

Expires on 2016-09-23 - Updated on 2014-08-26

The first fault reports were around 15:00 25/08/14 but Virgin Media timed the fault at 08:30 26/08/14 with an estimated fix time of 12 hours.

re: Email (DNS) issue (ntlworld.com)
 

I cant even sign in with my ntlworld.com email on my virgin media account.

---------- Post added at 19:22 ---------- Previous post was at 19:17 ----------


Its ok lol ... silly me was trying to log into the wrong thing. sorted now.

re: Email (DNS) issue (ntlworld.com)
 

Ntlworld email is down again. ho hum..........

http://community.virginmedia.com/t5/...2461183#M71560

re: Email (DNS) issue (ntlworld.com)
 

works for me, I have just emailed my ntlworld email address from my Hotmail account

re: Email (DNS) issue (ntlworld.com)
 

Seems ok for me as well.

re: Email (DNS) issue (ntlworld.com)
 

Working OK here too. Just emailed one of my Gmail addresses which auto-forwards to one of my ntlworld accounts, went there and back almost instantly!

re: Email (DNS) issue (ntlworld.com)
 

Still no joy for me - seems to only be affecting Outlook, Windows mail and mobile mail apps. Can use webmail ok.

re: Email (DNS) issue (ntlworld.com)
 

POP server pings OK for me.

http://www.cableforum.co.uk/board/at...8&d=1409851079

DNS resolves OK.

Additional: I'm using Google DNS as primary (8.8.8.8) this MAY be a VM DNS server problem. Try setting Google DNS as your primary.

Attachment 25698

re: Email (DNS) issue (ntlworld.com)
 

Same here, can use webmail but can't connect from ipad

re: Email (DNS) issue (ntlworld.com)
 

I resolved this by changing IMAP from imap.ntlworld.com to imap.virginmedia.com. Everything else stayed the same

re: Email (DNS) issue (ntlworld.com)
 

I have never used webmail and am using Windows Mail as my client

re: Email (DNS) issue (ntlworld.com)
 

Still not working for me, I use Thunderbird on a Macbook Pro.
It's annoying as I have to have 3 web browsers open.

---------- Post added at 06:59 ---------- Previous post was at 06:49 ----------

I followed Wicked and Crazy's lead and changed from pop3.ntlworld.com to pop3.virginmedia.com and all seems to be working ok.
All my emails have now arrived.

re: Email (DNS) issue (ntlworld.com)
 

Mod's please change thread title as this is not a DNS issue. The IMAP pop3 and SMTP Ntlworld server have been remove

Re: Email (DNS) issue (ntlworld.com)
 

There's been nothing from Virgin either directly or on their web page to indicate this is happening.

Re: Email (DNS) issue (ntlworld.com)
 

NTLworld.com servers are working fine for me using Thunderbird and Google DNS.

Re: Email (DNS) issue (ntlworld.com)
 

My parents received some info saying they would soon not be able to access email this way. However they weren't clear on what was happening

---------- Post added at 09:19 ---------- Previous post was at 09:18 ----------

Is google DNS resolving the names to the same as the ntlworld servers? I wonder if there is a change that is taking time to replicate through

Re: Email (DNS) issue (ntlworld.com)
 

There are no plans to decommission any of the existing email IMAP, POP or SMTP names.

Re: Email (DNS) issue (ntlworld.com)
 

NTLmail working fine here on Windows Mail using normal POP3 and SMTP settings.
Wonder how long before I have more problems though, I lost ability to send mail using SMTP access for a couple of months earlier this year.

Re: Email (DNS) issue (ntlworld.com)
 

I can ping IMAP.ntlworld.com and IMAP.virginmedia.com (resolve to different ip addresses) however I can only receive email via IMAP.virginmedia.com

Still says IMAP.ntlworld.com is not responding

Re: Email (DNS) issue (ntlworld.com)
 

If I telnet onto it, it seems fine to me.