Anywhere Virgin - Error Trying to Watch Via SkySports
 

Hi,

(Perhaps subject title isn't very clear )

Raised new thread as couldnt see my issue raised anywhere else.

Attempted to watch the football on SkySports last night on my PC (registered device for Anywhere Virgin Anywhere), having signed it to SkySports and set up a SKY PIN, but I get an error, and still get the error this morning when attempted to view SkySports on the PC.

Silverlight is enabled, the error i am seeing is

Apologies, this item has been interupted due to an error. Please click play to resume watching. [:t:6038 / c:4110]

Any clues about this error ? Any one else have that issue ?

regards

TrevP

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Are you signed into Virgin anywhere or sky website.

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Yes I was... as said complete with Sky PIN created on first login

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Are you using a mac?

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

ive tried to logon to sky sports and completed my pin ... now it wants a sky login which being a Virgin customer i dont have

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

You use your virgin account login details. You should see a virgin logo saying sign in via virgin

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Ive followed every step now i get

Ther requested url cannot be retrieved

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Make sure your my virgin user name and password are correct

http://community.virginmedia.com/t5/...S/td-p/2419005

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Started from scratch and logged in with my virgin media login details ... then it takes me to the skysports web page and asks for my sky login ??

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

You need to click on the Virgin Media logo thats on the left of the Sky login to use your VM details

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

We might be getting confused here.
Bring up the sky sports web page on your browser.
www.skysports.com
Click sign in.
You will then see at the bottom of the page the virgin media logo.
Click on that and sign in using your virgin media login details.

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

did that

---------- Post added at 13:27 ---------- Previous post was at 13:20 ----------

kk ive done everything and i am logged into sky sports ... however i click on watch skysports and it askes me to login to skygo using my Sky login details

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

NOPE.

And yes I have used the login via the Virgin logo..am using the correct virgin login...(which I used to get my Sky PIN).

Tried both FF and IE.

Before it gives me that error code, Im sure i see a message flashed briefly suggesting it searching for device licence...

TrevP

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

this is all i get now

The following error was encountered while trying to retrieve the URL: http://www.skysports.com/undefined

Access Denied.

Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.

Your cache administrator is webmaster.

it is the correct login

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

You shouldn't be asked for a sky pin. Your virgin details should get you in, just did it and watching now no problem

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

No, I'm not asked for a PIN, that was set up initially when first signing in using the virgin logo and entering my virgin id..it doesn't ask me for that now

---------- Post added at 14:48 ---------- Previous post was at 14:02 ----------

This is the message that I'm getting:-

http://www.peterboroughweatherwatch....orts error.JPG

Link to a doc of the steps I have taken
http://www.peterboroughweatherwatch....%20virgin.docx

---------- Post added at 15:26 ---------- Previous post was at 14:48 ----------

I know know what the issue is..I haven't a registered device for SkySports (i don't have movies),...but I for some reason, I cannot set a device for SkySports..why would that be ?

http://www.peterboroughweatherwatch....vice%20reg.JPG

See I have devices set for Virgin:-

http://www.peterboroughweatherwatch....vice%20reg.JPG

I obviously have sky sports hd as premium subs and have the XL tv pack...so why can I not set devices for sky go?

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

have you been able to login at all ?

are you able to login on the virgin site and watch other channels ?

---------- Post added at 15:29 ---------- Previous post was at 15:27 ----------

is this the page you go to ? this is where i sign in

http://www1.skysports.com/watch

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Hi Pengedragon..

Yes...i can watch on anywhere virgin...se post above...its that I have no devices registered for Sky Sports...my devices for virgin anywhere are listed by nothing for sky sports...and i am unable to set them. WHY ?

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

I signed in

After you sign in from Virgin media. Sky Sports then asks you to create a 4 digit pin

I created a 4 digit pin and i was then watching sky sports

andrewlutonuk

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Yep...as stated i went through that process....but my devices aren't set...and I cannot set them...not sure why.. :(

I have 2 devices set for Virgin...surely I should be able to set these same 2 devices for Sky...or do i need to delete one those so I can set it for Sky ?

AND MORE FRUSTRATION - I deleted one of my Virgin Registered Devices to see if that would allow me to register a Sky Device, but that doesn't....and NOW I cannot re-register that device as Virgin Device. This is now doing my head in.

TrevP

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

ive done all that ... i go to sky sports web site using the virgin media login button and i do login to the website but i cant click on any buttons to enable me to watch anything .... it asks for a sky go login[COLOR="Silver"]

https://www.cableforum.co.uk/images/...2014/08/34.jpg

i always end up at this screen

---------- Post added at 12:28 ---------- Previous post was at 11:42 ----------

Phoned customer support they did something their end and now all sorted

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

So, can someone confirm my assumptions:-

I can have 2 devices registered for Virgin Anywhere, AND a further 2 for Sky ?

This being a correct assumption, WHY can I NOT set these devices, or why are they not automatically being registered ? (not browser related as tried on both IE & FF)

Head against Brick Wall

TrevP

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

i had the same problem Trev ... Customer services had to sort it out for me ... i have no problems getting on now

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Cheers Planetgarb :) will have to give them a call

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

In the end, it was Silverlight causing the issue. Althought I had the latest version, i uninstalled and reinstalled...issue resolved :)


TrevP

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

It was touched on above but I'm not sure understand the answer so, here goes...

I have a laptop and iPad registered as my 2 devices - both have worked flawlessly (and incidentally have never been changed) when streaming content via Virgin anywhere online (laptop) and via the iPad app. When using the Sky Sports iPad app it states that I have reached my device limit despite the iPad being registered.

Customer Service call or is there a simpler solution that I'm overlooking?

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Hi steve,
only two devices can be registered. ONLY ONE device, which you would select as your primary device can watch premium channels i.e sky sports. the other device can not

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Ok, I am getting the same issue as reported by others when attempting to watch Sky Sports channels on Sky Sports.

- When I try to watch a Sky Sports channel over on Sky Sports website, I am getting error "Apologies, this item has been interrupted to an error. Please click play to resume watching.[t:6030 / c:4110]"

- I'm logging on to Sky using the VM link and using my primary email address/password

- The issue is happening for me on IE 11.0.9600.17239 and Google Chrome Version 36.0.1985.143 m

- The issue is happening for all Sky Sports channels

- Have installed Microsoft Silverlight (64-bit) Version: 5.1.30514.0 (have 64-bit Windows 7 installed), using Dell laptop

- Uninstalling/reinstalled Silverlight has not worked

- This suggested fix did not work for me - http://helpforum.sky.com/t5/Archived...ted/td-p/12057...

Is there anything else that I could try to solve the problem? Can anyone from assist me with this? Anything I have missed? Many thanks.

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

There is no primary device. Both registered devices have access to all channels.

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Has anyone had a problem of repeatedly having to re-install Silverlight, every time you want to watch Sky Sports on a lap top ? Any quick fixes ? Thanks AHCH:confused:

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Sky sports xtra (essentially the sky sports red button service) not available via TV anywhere? Was hoping to watch redzone on the pc this evening, says I have to be a sky sports subscriber. Rather disappointing

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Been away a few weeks so am late to this particular party.

I too have problems logging in but only after the first login of the session. I can log in first time, all ok, but then if I close the session and return later I get the "undefined" page that some earlier posters were getting. I then return to the Skysports page again and it runs normally.

I also notice that the skysports set up doesn't stay in full screen mode on a two monitor set up and also times out(sound but no picture) after just a few minutes. I've seen a thread complaining about this on a sky forum, but apparently they've been complaining for years, so not much hope there then! I only go on for Sky Sports News, if I paid for the premium stuff I'd be fuming.

Also since I've been away the normal TV Anywhere no longer detects devices in Internet Explorer, it just times out. I've tried the documented fixes but no luck. It was perfectly ok before I went away. Works ok in Firefox though.

Soapbox over....

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

Im over-analising things here, but do you people ever just go back and read your posts. Im in stiches here.

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

I'm not surprised you need stitches, then!

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

OK OK SMARTARSE.:mad:

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

quite the opposite, apparently :D

Re: Anywhere Virgin - Error Trying to Watch Via SkySports
 

:nutter: