Birmingham overloaded every night from 17:00 to 23:00?
 

Every night my internet goes from 100mbit down to 1.6Mbit

https://www.cableforum.co.uk/images/...2014/07/28.png

The culprit from traceroute's seems to be either Lichfield or Birmingham as noted in the WinMTR. Will Virgin be aware of this, or do i need to phone up to get it fixed. It's impossible to watch streams etc with it like this.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

You will need to ring them up and they can tell you if there is a open ticket for your area.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

I did, the helpful woman told me she was sending a signal to my modem, then when that had no effect, she told me she was sending an even stronger signal, lol.

I don't understand how their internal network is screwed and i have to ring them up to notify them. If it was just the local connection (me to the UBR) i could understand a little bit more.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

The UBR is likely to be oversubbed, they are most likely aware, there should be a ticket raised for a reseg to be done if the area is over its thersold.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

This problem is quite clearly nothing to do with UBR oversubscription and will not be fixed by any number of resegs.

Multiple people have shown evidence something is buggered in or near the Birmingham core network.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

Yeah im seeing it from stafford, lots of sites struggling to load during peak times

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

It slowly got better after midnight, first with the packet loss coming down, then the speeds getting higher and finally the ping dropping to normal levels.

However it was unusable from 17:00-02:20. This has probably been the worst, but the core routing in Birmingham has been atrocious for over a week.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

The small 'bumps' people reported look like traffic being rerouted around a problem.

The massive 'wall' obviously congestion but going by how sudden it was that looks like a reroute into a problem.

Hmm wonder if part of a port-channel or even an entire router / couple of them had issues.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

Agreed.

My guess would be, seeing as the small bump and massive wall happened at the same time, one particular node had a problem and some areas routed one way around it and some areas routed another, with too many going the second way and that path being flooded as a result.

However some people describe problems for a while now, not just that obvious bump yesterday which looks like a one off. Perhaps the latter was them taking something down in order facilitate upgrade works for the former. I wouldn't be at all surprising if something had to be upgraded to add capacity, that it's redundant failover would have less capacity and be even more overloaded when taking on the primary's traffic.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

Ok that been said the OP still needs to call up and see if there is a ticket open

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

Just goes to show how pathetic their offshore 'telephone answering service is'

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

Since 4:40pm today :(. Another day of no internet.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

Something wrong between brhm-core-2a and brhm-core-2b. Along wtih also the other link between your uBR and brhm-core-2b. They may share a common crunch point somewhere.

The router itself is fine.

--- brhm-core-2b-ae1-0.network.virginmedia.net ping statistics ---
20 packets transmitted, 20 received, 0% packet loss, time 19029ms
rtt min/avg/max/mdev = 18.989/22.924/75.920/12.208 ms

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

It went back to normal, so all's good. Can I assume that virgin will be aware of this and have it down to be fixed. I really don't think i'm in the mood to phone them, to have them send me a "stronger signal" :p

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

It's still pretty much the same every other night, here is an example right now

Is there a number i can phone to get this fixed? Phoning 150 is completely useless.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

Nobody know a way to escalate this? Voice comms, gaming and streaming are pretty much useless every single night at this time.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

Your choices are:

* Phone up and hope there's a fault ticket
* email the CEO with your findings
* PM a moderator on the official virgin forums

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

I've phoned them up, more than once to tell them about this issue, they are more interested in what broswer i'm using and then asking me to reset my cable modem etc.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

muppets who don't understand what the problem is and are more interested in trying to attribute it to all the viruses on your pc. They sent a signal to your pc and it said you have viruses on your pc.

If I were you I would put all the info together with a time line and explain the issue in detail and fire it off to the CEOs office in an email. They won't understand it but they'll sen it to somebody who does and get back to you with an answer.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

Are any of your neighbors got the same issue, if so get them to ring VM as well.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

Ermm, its the core networking in Birmingham that is affected, every single customer that has to go through it to get to the rest of the internet is affected. Literally thousands upon thousands of customers.

The problem is for normal web browsing you wont see that much of an issue, a few page load times and failed pages, but refreshing should fix it.

However for anything that needs low latency (Skype/Teamspeak/Games) and watching live streams, you're completely screwed.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

It's not the whole core network in Birmingham that's affected, only small parts of it. However, as is always the case with VM, the more people you manage to get to complain, the more likely they'll actually take notice and deal with it.

Re: Birmingham overloaded every night from 17:00 to 23:00?
 

yeah it's not good, I play games (fps) pretty much every evening with friends and I would screwed if I had any lag.