Virgin Media launch 'first true quad-play' bundles
 

http://about.virginmedia.com/press-r...d-play-bundles

Re: Virgin Media launch 'first true quad-play' bundles
 

Must admit i looked and was impressed till i saw that VM have followed the rest of the crowd by making the line rental an additional cost which does not show in the headline price.

Just wish all companies would include the full costs in the headline price.

But i do feel this will be a good seller

Re: Virgin Media launch 'first true quad-play' bundles
 

Are these New Customer prices or can an existing customer switch at these prices?

Re: Virgin Media launch 'first true quad-play' bundles
 

The ongoing prices are available to everyone.

Re: Virgin Media launch 'first true quad-play' bundles
 

Thanks Ben

Re: Virgin Media launch 'first true quad-play' bundles
 

That's not a bad price, considering this isn't the usual price-for-12-months-then-skyrockets deal.

Re: Virgin Media launch 'first true quad-play' bundles
 

I have already paid in advance for my phone subscription so I would hope that this would be carried forward to the new bundle if I switched from the Premiere collection to the new Big bang with sim.

Re: Virgin Media launch 'first true quad-play' bundles
 

Will mates rates be updated ben?

Re: Virgin Media launch 'first true quad-play' bundles
 

As Line Rental is separate to the bundles, then I see no reason why it wouldn't carry over. Certainly nothing to say it won't in any of the information I've seen.

---------- Post added at 15:51 ---------- Previous post was at 15:50 ----------

Haven't yet seen anything either way yet, so don't know.

Re: Virgin Media launch 'first true quad-play' bundles
 

Thanks Ben. :)

Re: Virgin Media launch 'first true quad-play' bundles
 

I didn't see this in the above linked article but it looks like they are also half price for the first six months http://www.ispreview.co.uk/index.php...nd-mobile.html

Prices for all of them were there earlier but seem to have been removed apart from 2 now.

Re: Virgin Media launch 'first true quad-play' bundles
 

It's not clear which level of TV is included in the Big Bang Bundle.

Unless someone knows better, I suspect it is not TV XL.

Re: Virgin Media launch 'first true quad-play' bundles
 

The Big Kahuna Bundle is now showing up for existing customers on MY Virgin Media.

https://my.virginmedia.com/bundles.html

Re: Virgin Media launch 'first true quad-play' bundles
 

It's M+

Re: Virgin Media launch 'first true quad-play' bundles
 

There is a new TV package called more. click on the TV channels
http://my.virginmedia.com/my-offers/index

Re: Virgin Media launch 'first true quad-play' bundles
 

Well spotted, how confusing

Re: Virgin Media launch 'first true quad-play' bundles
 

Unless it's a misprint, the article in the link posted by Kabaal also mentions the 'Big Daddy' bundle which includes TV XXL. Possibly another new TV package and presumably this will include everything and be a replacement for the VIP?

Re: Virgin Media launch 'first true quad-play' bundles
 

More TV is new, but TV XXL is a misprint

Re: Virgin Media launch 'first true quad-play' bundles
 

There isn't a pack called 'More' is there?

To me it looks like a link to adding premium channels to your current pack, that's all!

Re: Virgin Media launch 'first true quad-play' bundles
 

There is now a TV tier in between M and M+ called 'More TV'

Re: Virgin Media launch 'first true quad-play' bundles
 

This is what it says for me under my TV Upgrade Offers on My Virgin Media (I have M TV):

https://www.cableforum.co.uk/images/...2014/05/30.png

Failing to see the warrant for £2 extra for More TV over M+

Re: Virgin Media launch 'first true quad-play' bundles
 

Is there a list of what is included in each new package anywhere ? I couldn’t see it on the virgin site. Although that may well be me being an idiot

24 month mobile contract ends soon and was looking to go sim only so this could be very handy

Re: Virgin Media launch 'first true quad-play' bundles
 

Full details of all the new bundles will go up when they fully launch on the 29th. Until then what is available is this http://community.virginmedia.com/t5/...p/2299043#M210 and http://my.virginmedia.com/bundles.html

Re: Virgin Media launch 'first true quad-play' bundles
 

many thanks

Re: Virgin Media launch 'first true quad-play' bundles
 

Just changed from Premiere to Big Kahuna, and saved around £8 per month, and increased broadband speed from 60Mb/s to 150Mb/s.

Took a while, as the off-shore teams didn't appear to have access to the pricing* that was on the web...

(*£45 per month plus £15.99 line rental)

Re: Virgin Media launch 'first true quad-play' bundles
 

that big kahuna bundle seems incredibly good value compared to what it used to cost with XL tv

Re: Virgin Media launch 'first true quad-play' bundles
 

Yup - I had to have patience with the off-shore teams, though, but it was worth it in the end....

Re: Virgin Media launch 'first true quad-play' bundles
 

I got through straight away. I am on 152 meg m+ and talk weekends but I have a 5 quid discount last ones June so my bill at the mo is £51.49 but it will go to £56.49 so upgrading to that will be a no brainer

Re: Virgin Media launch 'first true quad-play' bundles
 

Ok that's a mistake and I've been told should be fixed by tomorrow.

Re: Virgin Media launch 'first true quad-play' bundles
 

Do you know what the correct price for moving to More TV should be?

Re: Virgin Media launch 'first true quad-play' bundles
 

I'm looking forward to July when my contract ends. I should be able to negotiate a good deal then. Big Kahuna sounds nice.

Re: Virgin Media launch 'first true quad-play' bundles
 

Does anyone know how two Tivos will be treated under the new deals if you only pay one monthly Tivo charge. Will moving to one of these wipe out the existing offer?

Re: Virgin Media launch 'first true quad-play' bundles
 

Didn't see this before I left work. Will see if I can find out tomorrow

Re: Virgin Media launch 'first true quad-play' bundles
 

Ok just called to see what I got get, I see no option to press a button for "Thinking of leaving us"

Current package is £80.99 which consists of:

Basic phone line
TVXL
60MB Broadband
2x Tivos

The very first question I asked was to I retain my single fee for Tivo and was told yes and was quoted a price of £67.

When the guy tried to put it through he has there was a credit of £4 showing (the second Tivo fee) and then got quoted £72. Not sure what to do have been thinking of dumping my TV pacage altogether, anyone been able to retain their Tivo discount?

Re: Virgin Media launch 'first true quad-play' bundles
 

Ok on my virgin media it now says from £5 to add MoreTv to M package.

Re: Virgin Media launch 'first true quad-play' bundles
 

Yea same. Doesn't seem that great given its basically just some Sky channels and GOLD from what I can see of note.

Re: Virgin Media launch 'first true quad-play' bundles
 

Yeah there seams a lot of channels lost between Moretv and M+ for just £3 difference!

I don't think that i consider it value for money.

Re: Virgin Media launch 'first true quad-play' bundles
 

I think it'll make more sense why it's there once Virgin Media detail the rest of the bundles.

Re: Virgin Media launch 'first true quad-play' bundles
 

I was hoping they would do away with M and just move everyone to M+!

Re: Virgin Media launch 'first true quad-play' bundles
 

If they did that, they'd just drop loads of channels from M+.

Re: Virgin Media launch 'first true quad-play' bundles
 

Wouldn't be the first time marketing spin has done something like that ;)

Re: Virgin Media launch 'first true quad-play' bundles
 

Any ideas what the Big Daddy AKA VIP package pricing is like?

Re: Virgin Media launch 'first true quad-play' bundles
 

find it a little frustrating they have announced these new packages but not actually released all the details

Re: Virgin Media launch 'first true quad-play' bundles
 

The left hand does not know what the right hand is doing springs to mind.:)

Re: Virgin Media launch 'first true quad-play' bundles
 

i couldn't possibly comment :D

Re: Virgin Media launch 'first true quad-play' bundles
 

It does make a change to know the date something is coming without knowing what, rather than knowing what is coming but being told it's 'coming soon'. :)

Re: Virgin Media launch 'first true quad-play' bundles
 

All carefully planned springs to mind ;)

Re: Virgin Media launch 'first true quad-play' bundles
 

l gather your lips are sealed Sir.;)

Re: Virgin Media launch 'first true quad-play' bundles
 

Something like this for nutters who want to pay it would be awesome.

Says the guy who pays as much for broadband and phone as most of you guys do for triple play and with slower download speeds than some of you :(

Re: Virgin Media launch 'first true quad-play' bundles
 

Still only 15Mbit down :(

I know it's a massive limitation with the technology, but I sure would love to see better upload speeds. 150Mbit to 250mbit isn't really that big a deal in terms of what you can do, but 15mbit to 30mbit is.

Re: Virgin Media launch 'first true quad-play' bundles
 

in a word no. not for me anyway.

rang them today
currently i have
BB 100mb (just had free upgrade from 60mb)
TV XL
Tel XL
1tb tivo and 500gb tivo
£81.74

i understand from a previous conversation i had with virgin this included a £5 discount on the 2nd tivo box.

today i enquired about the Big Kahuna bundle.
keep the telephone XL and the 2 tivos. Quoted me £80.49

i work that out as
Big Kahuna £45
phone line £15.99
Tel XL £8.00
2nd tivo £11.50
total £80.49

when i asked about the tivo discount the girl said it was included in the Big Kahuna price? not sure how as the Big kahuna bundle only quotes 1 Tivo.

still would be faster BB for just over £1per month less. Then i was told as i was going onto 152mb BB i would need an engineer and would cost another £49 installation fee.

i dont need 152 Mb BB bad enough to pay another £49 so said no. I also thought if i took the new bundle and at some point in the future decided to downgrade( which i may well do) i would lose this current discount.

i shall see what other bundles come out- there may be one with 100mb BB XL Tv XL phone and 2 tivos which may be cheaper.

Re: Virgin Media launch 'first true quad-play' bundles
 

If you've got a SH1, you don't need a SH2 or an engineer to go to 152Mbit - it should be an over the phone change.

Re: Virgin Media launch 'first true quad-play' bundles
 

Ben, Is the purpose of these Big Bundles to get people off Retentions deals and on to standard pricing?

Re: Virgin Media launch 'first true quad-play' bundles
 

All I know is that they are replacing the current Collections. What effect that then has on Retention pricing I have no idea.

Re: Virgin Media launch 'first true quad-play' bundles
 

Can you change from a ongoing contract to one of these new bundles?.

Re: Virgin Media launch 'first true quad-play' bundles
 

Any existing customer can get them as far as I'm aware.

Re: Virgin Media launch 'first true quad-play' bundles
 

Will there be one that includes SKY Sports, SKY Movies and SKY HD like the VIP Collection currently does? From what I've seen so far, it looks like there won't be.

Re: Virgin Media launch 'first true quad-play' bundles
 

Yeah there is but I think it only comes with 1 box as standard

Re: Virgin Media launch 'first true quad-play' bundles
 

Thanks for the info

Re: Virgin Media launch 'first true quad-play' bundles
 

I rang earlier and was almost sorted, until I got transferred to sales. Although we don't pay for the old V+ box when we got TiVo we apparently would have to start paying £6.50pm if we changed to a new bundle. But seeing as it sits next to the TiVo and doesn't really get used I said they could come and take it back in that case.

Got through to sales, and he quoted more than what we're on now, for the same thing. Which seemed odd - he was adamant that the BK was not £45. He only seemed to have BK with Sky Sports, or Sky Movies, or with both. Hence it being more than we currently pay. He thought maybe it was new customers only, until I told him it was currently only available to existing customers.

In the end had to leave it because he couldn't do the £45 thing. (Which I know doesn't include line rental)

What number would be best to ring on?

Also, does anyone know how much it would be for the BK, but with 100MB instead of 152MB?

I know we currently get 120, which is due to go up to 152 soon. But if we drop down, will we have to wait for 60 to increase to 100, or should that be available now?

Re: Virgin Media launch 'first true quad-play' bundles
 

Does anyone know if BK includes a 2nd box like Premiere. I have old V+ i kept as last year Premiere cost more not to have it, this year it's £4 less without 2nd box.

Re: Virgin Media launch 'first true quad-play' bundles
 

The advertised package suggests you just get the one TiVo as standard -

https://my.virginmedia.com/bundles.html

Re: Virgin Media launch 'first true quad-play' bundles
 

All the new bundles dont force a second box, I wish they would say which size tivo on that page

Re: Virgin Media launch 'first true quad-play' bundles
 

jb66, it says it's the 500GB one in the bullet points under the TV bit.

Re: Virgin Media launch 'first true quad-play' bundles
 

However, as I already had a 1TB TiVo, I was allowed to keep it (on the Big Kahuna bundle).

Re: Virgin Media launch 'first true quad-play' bundles
 

You should be able to get 100 now. Hell, you can get 152 now just by phoning up and asking.

Re: Virgin Media launch 'first true quad-play' bundles
 

Well, not quite as they haven't upgraded us yet, so we're still on 120.

So that's what I wasn't sure of - is the increase from 60 > 100 dependent on the same upgrade to go from 120 > 152?

---------- Post added at 21:36 ---------- Previous post was at 21:34 ----------

That's good to hear - we have the 1TB box too, so thought that might be a dealbreaker.

Re: Virgin Media launch 'first true quad-play' bundles
 

No no, that's not what I said. Yes, your area hasn't been "upgraded" yet but if you're a new customer, you can only get 50, 100 or 152 - so the packages are available in your area. Furthermore, if you just phone them up and ask nicely (best to ask retentions), they'll put you on 152 right now, no new contact needed. I'm on 152 and Warrington isn't due until Q4 this year.

So to answer your other question - yes you could get 100mbit right now if you're changing your package.

Re: Virgin Media launch 'first true quad-play' bundles
 

Ah, thanks. I assumed there was a technical reason we didn't have 152 yet, and it was dependent on some upgrade needing to be done on a region by region basis.

Although if that's the case, then it begs the question - why aren't all existing customers getting the speed upgrades now?

Re: Virgin Media launch 'first true quad-play' bundles
 

There are two parts to the speeds - the technical capability and the capacity to support it

The technical capability is there, but the capacity isn't yet to support everyone moving up a speed - that is what the postcode schedule is there to show.

So upgrades are much lower in volume than the mass offer, so (for the most part) can be done within normal network planning.

Re: Virgin Media launch 'first true quad-play' bundles
 

OK - although not having the capacity sounds a lot like a technical limitation! :p

So I just tried again today, but same thing - they don't have the BK on their system without Sports or Movies. She tried to tell me the BK Bundle includes Sports and/or Movies, and so would be more expensive than we have now.

I told her it was right there on the website, £45 without Sport or Movies. She tried to tell me that that is a telesales offer only for the first 6 months. I told her there was no mention of that anywhere on the site. And if it is a half price for six months offer, then £90 seems an awful lot considering we were only paying £59 for the equivalent now.

She eventually managed to confirm that yes, it is available without Sky Sports or Movies, but was unable to change it, as the offer codes didn't work.

So she escalated it, and they are going to call back as soon as next Monday.

So these new bundles being unveiled with a bit of a media fanfare is fine, but not so good if call centre staff don't seen to know what's going on, and aren't able to change people over.

Re: Virgin Media launch 'first true quad-play' bundles
 

Undertrained staff? That doesn't sound like Virgin at ALL....

Re: Virgin Media launch 'first true quad-play' bundles
 

I had exactly the same challenge - I asked them to put me through to Retentions, and it was sorted, no fuss, no muss.....

Re: Virgin Media launch 'first true quad-play' bundles
 

I would never bother talking to regular CS when trying to get a better deal, retentions always have access to better packages and discounts.

Re: Virgin Media launch 'first true quad-play' bundles
 

Just got through to retentions, and they've sorted it all out -our total went down from £101.76 to £84.98. And we're on 152MB now.

So pretty happy in the end. :)

Thanks for the heads up about retentions.

Re: Virgin Media launch 'first true quad-play' bundles
 

Nice one!

Re: Virgin Media launch 'first true quad-play' bundles
 

Unlimited Calls and SMS on the SIM for £5 extra? That sounds pretty good.

---------- Post added at 16:22 ---------- Previous post was at 16:06 ----------

Only heard about it today :-) Had email.

Just phoned up and got upgraded to 152Mb broadband and upgraded phone package for an extra £2.70.

They couldn't sort out SIM or tell me about it, passed me to the mobile team, but they don't have that deal on the system.

Re: Virgin Media launch 'first true quad-play' bundles
 

Happy to help - glad you got it sorted out in the end. :)

Re: Virgin Media launch 'first true quad-play' bundles
 

Has anyone had any luck getting the SIM as part of this deal?

My questions would be

1) Can you port a number to it?
2) Can you have more than one at £5?

Re: Virgin Media launch 'first true quad-play' bundles
 

Phoned up and upgraded to the Big Kahuna. Was told I needed to upgrade to SH2 (even though I have a SH1). As it's only £20 for the delivery I didn't try to argue as I can use the SH1 elsewhere in the house.

They mentioned the SIMO deal to me but I don't need it yet until August, I did ask if I could get the £5 deal in August and she said that would be ok.

Still running on 60Mb at the moment so not sure when they will update me.

Re: Virgin Media launch 'first true quad-play' bundles
 

I kept the SH1, and was updated within 15 minutes on the BB.

Re: Virgin Media launch 'first true quad-play' bundles
 

What do you mean by use the SH1 elsewhere in the house?

Re: Virgin Media launch 'first true quad-play' bundles
 

As a wireless AP, if I turn off DHCP I'm assuming it will still work as a WiFi hub and Gigabit switch. My house has solid internal walls and I need 3 WiFi APs to cover the whole thing!

Re: Virgin Media launch 'first true quad-play' bundles
 

No, still no luck with £5 SIM, no one knows anything about it :(

Re: Virgin Media launch 'first true quad-play' bundles
 

I don't think you can disable DHCP on the SHUB (It's been a while since I used it in router mode, so I might be wrong). It's also an awful piece of equipment anyway, I wouldn't be surprised if the SH2 vastly increased the range of your wireless anyway.
It's a legal requirement to be able to port a number between operators.

Re: Virgin Media launch 'first true quad-play' bundles
 

SH2 not much better than SH1, still awful piece of equipment.

Re: Virgin Media launch 'first true quad-play' bundles
 

It's one of the better ISP supplied routers and it's leaps better than the SH1.

Re: Virgin Media launch 'first true quad-play' bundles
 

I have to disagree. SH2 gives good wifi performance in my ordinary family home.

Re: Virgin Media launch 'first true quad-play' bundles
 

I don't think much of it. Still better putting it into modem only mode and getting dececent router.

Re: Virgin Media launch 'first true quad-play' bundles
 

I don't have a problem with your opinion but I would suggest that the vast majority do not need an additional router with all the bells and whistles.

For me, the simplicity and lack of function is a bonus.

Re: Virgin Media launch 'first true quad-play' bundles
 

We're considering upgrading upgrading to the Big Kahuna bundle and was wondering what the best way to do this would be.

Currently we have 100Mbps (recently upgraded from 60) with the Superhub 1, TV XL with 2 V+ boxes and talk unlimited for phone.

If we wanted to change to the Superhub 2, swap both boxes for TiVo and keep the talk unlimited we currently have, would it be best to go through the normal number or go straight to Retentions? If it is Retentions, which number and menu options do we call?

Thanks for any advice.

Re: Virgin Media launch 'first true quad-play' bundles
 

Just checked and there is an option to disable DHCP. If you thought SH1 was bad, try the BT Hub 3, causes massive lag issues when plugged into my LAN

Oh and 30 hours after upgrading and quite a few modem reboots to try and get the upgrade I'm still on 60Mb instead of 152Mb. I'll wait for the SH2 to arrive and if still no upgrade phone up support.

Re: Virgin Media launch 'first true quad-play' bundles
 

I currently have

1 Tivo 1TB
1 Tivo 500GB
TV XL
Broadband XL 100MB (free upgrade)
Phone XL
Talk 08 2 free from VM
Total £87.99

If I take Big Kahulalalalala and bolt on the above bits it will work out £14 cheaper if I'm correct.

Big K £45
Line Rental (rip off) £15.99
Talk unlimited £8
Extra Tivo that I already have £5
Total £73.99 plus I will gain up to 150MB broadband.

Saving me a whopping £14. Of course VM have already looked at my bill and contacted me according to adjust my bill :rolleyes: And if you take into account the discounts cos I've been with them since Noah built the Ark :rolleyes: :rolleyes:

Re: Virgin Media launch 'first true quad-play' bundles
 

I don't understand your comment. You sound like you are annoyed that you can reduce your monthly bill?

Re: Virgin Media launch 'first true quad-play' bundles
 

No I'm happy. Just annoyed that VM are not more pro-active with long standing customers. If I had not sat down and looked closely at my bill nothing would have changed. :D:D:D:D. When are the rest of the bundles coming out? Don't want to call them until I see all on offer.

Plus if I pay line rental up front I will save in total £231.88 a year.

Re: Virgin Media launch 'first true quad-play' bundles
 

I think that's just the way they like it! I think people would be surprised at the number of customers out of contract but not on any special deals.

I remember seeing a customer with a 512k BBI code on their account just a few years ago. They were still paying what I think was the equivalent to the 20Meg service at the time (the mid-tier between 10 and 50, 100 didn't exist at the time) but only getting 512k. People on retention's 2Mbit "S" package were paying less.

The customer didn't realise and didn't even care, they were calling in with an email issue caused when Virgin switched over to Gmail.

Re: Virgin Media launch 'first true quad-play' bundles
 

You missed out the second box charge of £6.50 per month.

Also Talk 08 2 at £2 per month.

Re: Virgin Media launch 'first true quad-play' bundles
 

Talk 08 2 was a freebie given to some customers a while back; I got it. I think they used the phrase 'Tickle'.

Re: Virgin Media launch 'first true quad-play' bundles
 

Every company grandfathers customers onto more expensive tiers rather than moving them automatically onto the newest and best value ones. Nothing personal to VM.

Re: Virgin Media launch 'first true quad-play' bundles
 

My above post can now be ignored. My father, the account holder was impatient and went ahead with the switch. We're all booked in for the upgrade.