Cable Forum - 100M Very low speed

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- - 100M : Very low speed (https://www.cableforum.uk/board/showthread.php?t=33696944)

Hi Guys,

Not familiar with the Superhub & power levels any more.

On 100MB but only getting, just under 40mb

https://www.cableforum.co.uk/images/...2014/03/64.png

Code:

C:\Users\Richard>ping www.google.co.uk



Pinging www.google.co.uk [173.194.34.120] with 32 bytes of data:

Reply from 173.194.34.120: bytes=32 time=106ms TTL=55

Reply from 173.194.34.120: bytes=32 time=44ms TTL=55

Reply from 173.194.34.120: bytes=32 time=43ms TTL=55

Reply from 173.194.34.120: bytes=32 time=81ms TTL=55



Ping statistics for 173.194.34.120:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 43ms, Maximum = 106ms, Average = 68ms

Code:

C:\Users\Richard>tracert www.google.co.uk



Tracing route to www.google.co.uk [173.194.34.127]

over a maximum of 30 hops:



  1   148 ms    59 ms    90 ms  cpc9-swin15-2-0-gw.3-1.cable.virginm.net [86.26.

64.1]

  2    67 ms    68 ms    57 ms  brhm-core-2a-ae3-2125.network.virginmedia.net [2

13.105.114.9]

  3    53 ms    73 ms    67 ms  nrth-bb-1c-ae10-0.network.virginmedia.net [62.25

3.174.73]

  4    70 ms    60 ms    56 ms  leed-bb-1c-et-310-0.network.virginmedia.net [62.

253.175.217]

  5    72 ms    81 ms    73 ms  teln-ic-2-ae1-0.network.virginmedia.net [212.250

.14.146]

  6    70 ms    78 ms    77 ms  72.14.195.202

  7    66 ms    86 ms    61 ms  209.85.240.63

  8    42 ms    19 ms    20 ms  209.85.253.47

  9    20 ms    22 ms    20 ms  lhr14s20-in-f31.1e100.net [173.194.34.127]



Trace complete.

Code:

Downstream Channels

Lock Status        Channel ID        Frequency        Modulation        Rx Power        SNR        Pre RS Errors        Post RS Errors

Locked        27        459000000 Hz        QAM256         4.7 dBmV        38.3 dB        536        0

Locked        23        427000000 Hz        QAM256         5.0 dBmV        38.6 dB        247        0

Locked        24        435000000 Hz        QAM256         5.0 dBmV        38.6 dB        287        0

Locked        25        443000000 Hz        QAM256         5.0 dBmV        38.3 dB        368        0

Locked        26        451000000 Hz        QAM256         5.1 dBmV        38.4 dB        472        0

Locked        28        467000000 Hz        QAM256         4.5 dBmV        38.1 dB        717        0

Unlocked        Unknown        0 Hz        Unknown         0.0 dBmV         0.0 dB        Unknown        Unknown

Unlocked        Unknown        0 Hz        Unknown         0.0 dBmV         0.0 dB        Unknown        Unknown

Code:

Upstream Channels

Lock Status        Channel ID        Frequency        Modulation        Tx Power        Mode        Channel Bandwidth        Symbol Rate

Locked        59        27400000 Hz        ATDMA        46.0 dBmV        16QAM        6400000        20480 Kbits/sec

Locked        57        45800000 Hz        ATDMA        46.3 dBmV        16QAM        6400000        20480 Kbits/sec

Unlocked        0        0 Hz        Unknown         0.0 dBmV        Unknown        Unknown        0 Kbits/sec

Unlocked        0        0 Hz        Unknown         0.0 dBmV        Unknown        Unknown        0 Kbits/sec

Re: Very low speed

I'm told by TS that these downstreams are 90% overloaded, the guy was a brilliant Welsh guy and was very helpfull

swin-cmts-15-cabledownstream10/6/0
swin-cmts-15-cabledownstream10/6/1

Is there any way to confirm this

Re: Very low speed

A TBB ping monitor would confirm this.

Re: Very low speed

Url for the broadband monitor http://www.thinkbroadband.com/ping/monitors.html

You also need to make sure you allow ping from WAN or you will get a big block of red in the graph.

Re: Very low speed

Quote:

Originally Posted by webcrawler2050 (Post 35677586)

Is this using wired or wireless ?

Re: Very low speed

Both, no difference in wired or wireless - i've tried it in peak and no peak

http://www.thinkbroadband.com/ping/s...4b03f255e.html

Re: Very low speed

yeah I was going to say, there looks like there is a majoy issue with congestion on your segement because your latency just to the cmts (first hop) is huge, mine is 7ms. The congestion between you and the cmts is what is buggering everything else up afterwards.

Re: Very low speed

Yeah figures, they said the UBR is what is overloaded

Re: Very low speed

Yup, and that is something they should be fixing pronto because they monitor the load and utilisation

Re: Very low speed

Well according to the tech bloke its atleast 6 months - it was fine until I upgraded to 100mb - as was on 60MB and enjoying it. Really bad isn't it..

Re: Very low speed

Quote:

Originally Posted by webcrawler2050 (Post 35677952)

Well according to the tech bloke its atleast 6 months - it was fine until I upgraded to 100mb - as was on 60MB and enjoying it. Really bad isn't it..

Exact same thing has happened to me (I'm in Belfast). I got the early upgrade from 60Mb to 100Mb and the speeds aren't hitting anywhere near it. Upload is fine, download fluctuates between 20-70Mb.

This is currently my graph:

http://www.thinkbroadband.com/ping/s...65de5f593.html

A guy is coming out this Saturday to check it out.

Re: Very low speed

Yours is just the same, as mine. Maybe the network isn't ready.. I dunno. Shall give VM a call again today

---------- Post added at 09:52 ---------- Previous post was at 09:45 ----------

Wow - good news, just spoke to TS - they are fixing the issue today and should be fixed by 11.05 - pretty happy with that, I only reported it on the 3rd

Re: Very low speed

if it does get fixed today it means something else was wrong and it wasnt a capacity issue. I am hoping it does get fixed today because it looked like a capacity issue that was prevalent years ago when they just massively over subscribed areas. It isn't good enough for todays standards and if they left it 6 months to fix the network would have ground to a halt with all the speed increases they are doing.

Re: Very low speed

Quote:

Originally Posted by General Maximus (Post 35677974)

Dont think it has been fixed: https://www.cableforum.co.uk/images/...2014/03/62.png

Seems its "better" but 48MB off

Re: Very low speed

Good old VM, give everyone a free speed increase/remove traffic management, then upgrade the network to cope just in time before the next speed upgrade.

At least that's how it worked before I left.

Re: Very low speed

Quote:

Originally Posted by Mick Fisher (Post 35678064)

Seems they gave it too me, to attempt to keep me as a customer - however, its just annoyed me.

Re: Very low speed

Doesn't look like the issue is resolved.

Todays update: https://www.cableforum.co.uk/images/...2014/03/51.png

Re: Very low speed

Getting somewhere now.

I got a £22 credit & an ETA fix date of 19th March

Re: Very low speed

Quote:

Originally Posted by webcrawler2050 (Post 35678443)

Getting somewhere now.

I got a £22 credit & an ETA fix date of 19th March

Well good luck for the 19th then, we can but hope.