Speed increase: how much paid, how much free?
 

Like many people Virgin have made me a promise "between August 2014 and January 2015 you'll be able to supercharge your speed to up to 50Mb broadband at no extra monthly cost." Currently I have 30Mb.

When I look at the Virgin website they offer to double my speed for £2.50 for the first three months, and then £5. If I accept that offer what happens to my charges when the free upgrade kicks in? Will I be paying £5 a month for 10Mb?

Re: Speed increase: how much paid, how much free?
 

I take it that you are refering to increasing your speed to 60Mb here. If that is the case then, when you get free upgrade at the end of the year your speed would be increased to 100Mb.

The upcoming upgrades are 30Mb>50Mb, 60Mb>100Mb and 100/120Mb>150Mb.

Re: Speed increase: how much paid, how much free?
 

The free upgrade will never be FREE. You will end up asked into 12 months contract with new price. They won't do it automatically. I know Virgin Media EVIL HELL.

Re: Speed increase: how much paid, how much free?
 

If the OP asked to upgrade they will ask him before entering him in to a new contract, VM can't just put him on a new contract without telling him.

To the OP if you upgrade to 60Mb it will cost you more but you get 100Mb for your free upgrade, if you want to wait and get 50Mb then just wait for the free upgrade.

Re: Speed increase: how much paid, how much free?
 

Received my email today saying "get supercharged broadband on us", now to me "on us" means it's free. Virginmedia's definition of free is somewhat different to mine, I have already paid for the speed increase with the 10%+ increase (not 6.7%) that came in this month so I've actually paid for the increase before it's happened.

Re: Speed increase: how much paid, how much free?
 

I also have received an email from Virgin advising me that my current 20mb(very rarely) will increase to 50mb for free sometime in the 21st century, does this mean they will also provide a free super hub in order to implement this upgrade or do they expect me to pay for it?

Re: Speed increase: how much paid, how much free?
 

If VM upgrade you and your current equipment can't handle the speed then you will get the SH free although I think it will be the SH2 as they don't offer the SH anymore unless its a like for like swap.

Re: Speed increase: how much paid, how much free?
 

You will get a free Superhub.

The planned date for your upgrade is available to you in My Virgin Media.

Re: Speed increase: how much paid, how much free?
 

You get a superhub2

Re: Speed increase: how much paid, how much free?
 

Are you sure you're on 20M and not 30M?

Re: Speed increase: how much paid, how much free?
 

Why do you ask that?

There are many, like myself, who are still on BB M 20Mb. We will be getting upgraded, like BB L 30Mb customers, to 50Mb during the coming upgrade program.

Re: Speed increase: how much paid, how much free?
 

Simply because I'd never seen someone on a < 30Mbit tier with a Superhub before.

...until now, that is! I thought Virgin were pushing everyone to be on 30mbit minimum by giving out superhubs as part of an upgrade. How did you end up with a SHUB, anyway? Replacement for a faulty modem I'm guessing?

Either way, it'll be a nice little boost for you.

I wonder what Virgin's longer term plans for older DOCSIS1/2 users is. I presume they want everyone on DOCSIS3 eventually and I wonder if that will help open the network to more upgrades.

Re: Speed increase: how much paid, how much free?
 

I have a Superhub 2 on my legacy 20mb connection. Being invited to trial equipment is my friend.

Re: Speed increase: how much paid, how much free?
 

What speed is small 50meg customers going to?

Re: Speed increase: how much paid, how much free?
 

Do you mean BB S 5Mb?

Re: Speed increase: how much paid, how much free?
 

Yes

Re: Speed increase: how much paid, how much free?
 

Don't know the answer but IMHO this Retentions tier should be withdrawn and all customers expected to take the lowest published speed of 50Mb.

Re: Speed increase: how much paid, how much free?
 

This happens relatively frequently

I was on 50 or 60 MB back a few years ago when it was one of the fastest speeds available.

Due to financial constraints I had to downgrade my XL everything package and I dropped to the Small or Medium 10 MB package.

Shortly afterwards Virgin did one of their 'we're upping your speed no charge things' and I went up to 20

A year or so after that, again to 30 MB again no charge (bar the usual price increases you get anyway)

And now, at some point in the spring I'll be back on 50 lol and it hasn't cost me a penny really.

I don't think that I was tied into a new 12 month contract either when these changes happened. After all it's Virgin making the changes not the the customer requesting them.

Re: Speed increase: how much paid, how much free?
 

I thought they were doubling your speed... I am on 60mbs they are going to up it to 100mbs?

But thanks anyway VM.

Re: Speed increase: how much paid, how much free?
 

The speed doubling was a while ago, when there was 10, 20, 50 and 100, they merged 50 into 100 and went to 120 for both, 20 became 60 (what you're on now) and 10 became 20 or 30.

After this is done, the tiers will be 50, 100 and 152.