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Tivo Not Making Any "Suggestions"
Had my TiVo box for 4 days now, but as yet it has made no "Suggestions" or recorded any despite me rating programmes with the "Thumbs Up".
Any suggestions on why this might be? ;) |
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Stupid question, but is the record suggestions option on? If I remember though, after my one was installed it took about a week for suggestions to record.
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There is some fault with suggestions since the last upgrade, it's being looked at apparently.
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I used to have over 200 suggestions lined up, I currently have 18 and that's the highest is been since the update. Really disappointing. If it's not resolved then TiVo loses its usp from my point of view.
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Not had many since the update, I consider the feature gone
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Now you come to mention it, I have had very few suggestions as well
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My problem is the reverse, since christmas I've had 100+ recorded suggestions.
Baking programs/house buying and diy programs seem to be in abundance. |
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Must say that Tivo suggestions are poor, seems to think that programmes I never watch have the thumbs up and at the same time ignores those which I have given thumbs up. Also, the max 5 minute recording spread still causes recordings to finish before the end even when set 1 before & 4 after (have to have 1 before or miss the start!!), why can't this spread be made up to 10 minutes??
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There has been a problem with Suggestions not recording for some people since the last software update. A fix is currently being tested and I'm hopeful it will be deployed in the next couple of weeks.
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Before this was implemented, people used to complain that Suggestions were full of old episodes of their favourite programmes that they'd already seen :shrug: |
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I hadn't noticed but upon checking i had no suggestions at all despite them being turned on lol.
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Suggestions used to be great to delve into if I'm bored. Now there is NOTHING there i want to watch. At least there is hardly any now they have limited the number of suggestions! Stupid changes! ---------- Post added at 19:37 ---------- Previous post was at 19:35 ---------- Quote:
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The suggestions are generated on a server, and sent to the boxes. The generation process has been failing part-way through, leaving most boxes with few if any suggestions. |
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I'm pleased that a fix is on the way, but will it ever get back to how it was? I really miss the joy of finding a scheduled recording of a new episode of, say, Family Guy had been joined in its folder by 6 or 7 classic episodes. I can't believe people ever complained about that. Couldn't Virgin have pointed out that they don't take up any room rather than pander to them and mess about with one of TiVo's best features? I don't want to reignite old arguments, I know some like reminders etc, but it does seem to me that Virgin spend more time trying to change things to suit the noisier subscribers and not enough time actually explaining TiVo to them.
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Personally, I didn't use it much because I do know what is out there programme-wise, but some found it useful and what a pity that they had to fiddle with it. If it ain't broke, don't fix it is my motto. ---------- Post added at 08:47 ---------- Previous post was at 08:42 ---------- Quote:
To my mind, Suggestions can be like another channel on demand. The box gets to know what you like and records one-off and whole series of programmes until you delete them or there is no more room on the disk. There is nothing worse than only having parts of a series recorded, that's no good to me. If you have given the thumbs up to a programme, the TIVO should assume that you are aware of that particular series you are watching and that you have it on series record. |
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I give things a thumb up because I like them. Yes TiVo also sets thumbs when you record things but it is completely wrong to presume that is why things are thumbed and therefore actively avoid recording them. |
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1. You do not expect the TIVO to put a series link in automatically if you give a thumbs up to a programme (because of course, you set it yourself). I agree with that. 2. That you shouldn't assume that Suggestions will be populated with a particular type of programme, assuming it will pick up on your choices, and that you should record it. I also agree with that. The beauty of the Suggestions folder if it works properly is that it can find programmes that appear to be in line with your preferences that you may otherwise have missed, and then it records them. But it should record the whole series otherwise you have gaps and miss half the story. Set up correctly, I do think it is useful to have this and I hope that VM will ignore those who complain about it because if they don't want it they don't have to use it. Some people complain about everything and are never satisfied. All in all, I think we agree! |
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I had a S1 Tivo from 2002 and the Suggestions for me was only really ever good for Films. Found some right hidden gems over the years with that.
I had it hooked up to my Sky (not Sky+ back in them days) box and had the Sky Movies package and it would record maybe a couple of films a day. Sometimes films that I had already seen and therefore rated but sometimes others I had never seen or even heard of. These film suggestions were great for those dull evenings or rainy weekends etc. I very rarely bothered with anything else but films as apart from the likes of The Simpsons, Family Guy etc then if it was to record episode 5 of 24 in isolation it is pretty useless. I kind of agree with both of the points being made earlier that in balance it should record some things you have previously given thumbs up to but it's beauty was it would record things that had no rating but give them a chance and you could have some great recordings. If you think it's not for you then thumbs down and you will never see it again. |
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Sorry for me nothings changed, a very limited number of recordings probably only 10% of what it would have recorded before, still a 50 program limit and just mainstream channels, beebs, itv''s channel 4's or derivatives of recording. Also still nothing recording with more than a single thumb and even these are thin on the ground.
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That's a real shame. Never more than 50. |
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What's the rationale behind the intentional 50 limit?
---------- Post added at 06:30 ---------- Previous post was at 06:26 ---------- Spiderplant, I've just re-read post 10. If I'm honest this is feeling a little like reminders. It looks a little like action has been taken because a minority of TiVo users have complained, ignoring the fact that happy users stay quiet? Has this reworking of suggestions taken place in the US, or is it just Virgin who have decided to play about with what was a great feature? |
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Well done VM, you have managed to break and ruin one of the best features of TiVo :)
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Thanks spiderplant for keeping us informed, the VM Forum has been strangely silent on the issue for over a month. |
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Yes, thanks to Spiderplant for the reply. I agree, though. I'm sure tree majority of complaints were to do with the suggestions being shown in the my shows folders, and I'm equally sure that this could have been resolved without effectively making the suggestions feature redundant.
I'm really fed up of this react to complaints, design by committee approach to TiVo in this country. If Virgin are going to undo the features of TiVo by pushing their own implementation then frankly why bother going with them in the first place? |
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This thread was opened over a month ago. Since then, there have been 33 posts by 15 people, out of which 9 have posted more than once.
This suggests to me that Suggestions are a Tivo feature valued by a small number of people. Personally, I found the idea intrusive and resented finding programmes recorded that were of no interest to the viewers in my house. I then discovered the feature could be turned off and has been for several months. Putting thumb signs by programmes is to some people very childish, yet left to children chaos would reign as brothers and sisters may well do the opposite (one gives thumbs up; the other gives thumbs down) to a given programme. I wonder how the poor Tivo copes with that. |
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If you don't like the feature and left it turned off, why is it now any concern of yours if I'm upset that it no longer works as it once did? As far as I can tell, you remain completely unaffected by the change. I'd also caution you against considering posters on a cable forum to be representative of the entire customer base.
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Fair point.
Obviously Suggestions are well used by some people. That is why this thread exists. However, my reason for posting was to put another side - that it is likely that some Tivo users do not value suggestions. I hope that those who use suggestions manage to persuade VM to get it working to their liking. The problem is, people have different criteria. |
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This forum isn't really a good sample of VM TiVo users.
There is however a 27 page thread over on the official support forum which has been there for 3 months http://community.virginmedia.com/t5/...e/td-p/2063236 |
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Much ado about nothing, in my opinion. And as a result of these pointless complaints, those of us who do use it have got a worse service. I hope that those who complained are pleased with themselves. |
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If suggestions worked as they did and still do on my S1 Tivo then I would be over the moon.
It would be recording maybe half a dozen suggestions a day with maybe 3-4 films a week some being ones I had already seen but more importantly the hidden gems that were not previously thumbed/watched. I have had 2 films suggested in the nearly 2 or 3 years is it now we have had our Tivo boxes? I am subscribed to all the movie channels also so that is just ridiculous. I will see what is in my suggestions tonight but I have not noticed a flurry of activity in my suggestions if a supposed fix has gone out :( |
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So got home on Friday and looked at my suggestions.
13 in total. Looking closer at them 2 were for Feb 22nd (which will be changed by the next Friday's load) making 11 suggestions for the week ahead. Then it was the usual 3 for Friday, 3 for Saturday and 1 for the other days roughly with 1 of the days having no suggestions. Still no more films and only 1 suggestion not recording off something more than Freeview. I am on the VIP bundle so lots of channels and content to choose from. I would class this still as broken and almost useless. |
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It is, imo, now useless, certainly in the sense that I no longer use it. Very disappointed.
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1.8 million households with a TiVo. If you think a million of those complained about reminders then I reckon it's probably you that is mistaken.
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You said a majority. Out of the 1.8m households who have a TiVo, a majority must consist of at least 900,001. I simply don't believe that a majority of TiVo households complained about reminders. No snide implications or any desire to go over old ground, I'm simply saying that Virgin take complaints from a minority of their customers, panic and then provide knee jerk solutions which are poorly thought out and don't work.
I didn't want reminders, but ask somebody who did if they think they've been well implemented on TiVo. I think the overwhelming answer would be that they haven't because those who wanted them didn't want them to record as well. It's the same with suggestions. When I got TiVo I did so at face value. I find it bizarre that people can choose a product, decide they don't like it and then complain and get it changed, whilst those of us who did our research and knew what we were getting, the silent majority who are content with the product and so don't complain, have to put up with it being changed against our will. I genuinely can't think of another business that would workthat way. Speaking to Virgin tomorrow, now quite content to give the TiVo back, which is devastating because I've loved it, but it no longer works either how I want it to or, more importantly, how it is supposed to. The only good news is that it's made me look at other options. |
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However, Suggestions is different. Those people complaining should have been advised to turn Suggestions off! Instead, they have bowed to the customers who are complaining about nothing and they have ruined the experience for everyone else by tinkering with it. They should revert to what we had before with the next update, because leaving it like it is means no-one is happy. |
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TiVo is what TiVo made it to be. They simply shouldn't have changed it all, be it reminders or suggestions. I'm beginning to think that if they weren't prepared to make the argument for TiVo they shouldn't have bothered getting in to bed with them.
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It's getting beyond frustration that this part of TiVo has been destroyed for most of us that actually used it to a point that people are now leaving as a result. It was a major part of the TiVo experience for many of us that used it and what has been left is now a total nonsense and of no interest to anyone.
In the three months since this was changed despite constant complaints on the official VM TiVo forum they have continually failed to accept any responsibility for or confirm things we were reporting as bugs were actually deliberate ill conceived changes. The only place these changes have been confirmed has been on this forum and I thank that person for his honesty. Their present stance on that forum is to completely ignore the post hoping that it will eventually die down. No contribution has been made to the post by VM personnel now for over a month. As VM are currently struggling against both BSkyB and BT re sign ups, I would guess is the last thing Liberty Media the new £15bn owners would want to hear about is disgruntled customers leaving because unnecessary changes have been made to the TiVo by it's own personnel. |
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Sorry, I cannot agree with this.
Yes, the suggestions is not as good as it was, and I do with they could put it back as it was, however, I have no intention of leaving simply because something that I never had prior to Tivo is not working as it should ! I guess I am not alone in this, but obviously cannot prove it. |
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Mutley, I purchased a service which was what I wanted it to be. It's been changed and is no longer what I want it to be. Why would I stay?
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Personally on the whole l have to say my experience has been a good one but l am sure there are things that still could be done to improve things for the user.
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Byeeeeeeeeeeeee.... ---------- Post added at 19:55 ---------- Previous post was at 19:49 ---------- I turned "Suggestions" off on my Tivo months ago ..... The thing had a mind of it's own and tbh some of kack it recorded was erm...... kack . :erm: . . . . . |
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Am I correct in thinking that the original intent of suggestions was for it to be based on your thumbs up history? That is, if I thumbed up Casualty say, then Tivo wouldn't record more episodes of Casualty itself, but would record a different medical show, or even programs where cast members in Casualty also appeared. And if I then thumbed up that medical show then even more medical dramas would be recorded.
Must admit I also preferred the old bar across the top of the screen that made suggestions (is it the Discovery bar?) - now restricted to 4 shows only, most of which I've already got as wishlists. |
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Recording random episodes of series is where I see a downfall but where it worked perfectly was with films and by thumbing more films along the way you would get some right gems usually recorded in the night as various actors or topic of the film would be cross referenced. I have had 2 films recorded (since Tivo launch!) as Suggestions and they have been shown on a Freeview Channel. Nothing from the Sky Movies channels that have about 12 channels running 24 hours a day :( |
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I think it's a big loss. Don't watch much tv and pretty much only a certain style of programme. There are so many channels to wade through so finding something similar to what I already watch is too time consuming. I always "thumbs up" the sort of thing I like and the banner at the top on Tivo linked me to stuff I would like that I may not have found through suggestions. Agree with an earlier poster that it was sold as one of the benefits of Tivo and is sorely missed. Sorry if it's already been mentioned but why was it taken away?
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Wish mine wouldn't make suggestions, as I seem to have a whole raft of programs recorded I would never watch.
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I used to love the suggestions.
When there was nothing on live TV and I had watched anything I had recorded I could always rely on finding something watchable in my suggestions. Now there are either none at all or other programme genres that I have never ever watched or expressed a preference for. I give them the thumbs down before deleting. I would say some of the old suggestions were a bit like guilty pleasures. I wouldn't really want to admit to liking them by setting a series link for them but I did enjoy dropping on them in the suggestions. |
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A few of us have been private messaged by Virgin on the official forum and so hoping our responses to this will confirm it is either not fixed or we are not happy with what is happening if they think this current situation is fixed.
Fingers crossed we may finally be getting somewhere with this. |
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That's encouraging at least - would be grateful if you could keep us updated. I have 23 recorded suggestions as of today, and I've just realised that they all come from channels available on freeview. Does anybody have suggestions recorded from pay channels?
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One box is exactly as you say - mainly BBC1 and Ch4. The other has Suggestions from TLC, Disc Home&Health, Sky Arts 1 HD, Discovery HD, Nat Geo HD, BBC1 Scotland(!), ITV2 HD, ITV3 HD, DMAX and Watch HD. :confused: |
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Sorry first day back on here since posting the message above.
It seems all the people 'complaining' like myself are getting a couple of suggestions a day at best and nearly always from Freeview channels. I have only ever had 2 film suggestions despite having Sky Movies etc. 1 was The Fugitive on one of the various 5 channels and I can't remember the other. My suggestions are always from Freeview and then occasionally from the kids channels (including Nick JR and Cartoonito etc). Nothing ever from the channels spiderplant has listed and in particular I really want it to be suggesting movies properly and in the good old days of my S1 Tivo it would record 5 or 6 films a week again when I had Sky Movies. Some I had previously thumbed and others not. |
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The thread on the help and support forum now runs to 40 pages! It appears that some are getting limited success with the "suggestion" in this post.
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To back up what andy_m said.
It seems the 'fix' for this is to delete all thumbs and suggestions and start a fresh with the thumbs. I have had my box since Week 1 of them being rolled out properly. Others getting no issue seem to be newer boxes. I would be interested on spiderplants age of boxes. I'm wondering if his problem box is older than the box with no problem? I deleted all my thumbs on Wednesday and then thumbed things on Weds and Thurs and then on Friday the suggestions populated with programmes and channels I would never have had recorded before the reset. I'm hoping another week of thumbing will help this Friday's suggestion population. |
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That does seem to back up either it's a problem with that batch of initial boxes or software with issues of thumbs of a certain age.
Last thing to rule out - Mine is a 1Tb how about yours? |
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Actually both of my boxes were built in early 2011, but the recent install has been refurbished. |
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I have one TiVo, it's a three year old Cisco 1tb, so Spiderplant's theory that the old thumbs are the problem makes sense. I've deleted my thumb data and started to re-thumb so I'll see how I get on. Still disappointed with the 50 limit though.
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I agree with the 50 limit but no they should not return it to how it was pre Novemeber. That is exactly why they updated the software.
Original suggestions never recorded films and stuck to only thumbed programmes. I know I am not on my own here but I see no point in only recording thumbed programmes as I have already seen 90% of them. Just because they have cropped up on another channel or repeated months or years later does not mean I will revisit them. Suggestions as far as I am concerned are almost working as they should. They now seem to be recording films. They are now selecting non thumbed programmes. They are recording thumbed programmes (admittedly there could be more). Suggestions are coming from a lot more channels than before that used to be pretty much Freeview only. The 50 limit seems pointless. Just work it as before that they use all space available and delete on a loop. Just a shame it only updates on a Friday as the S1 Tivo would update each day. |
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I might need to check out suggestions a bit.. TBH, I stopped looking at them because when I last looked at them, the bulk of what it suggested had no relevance to what I like and was of no interest to me.
Quite staggering as I do make extensive use of the Series link feature and do tend to add thumbs up or thumbs down to programmes. It seemed to suffer the same problem that the Series 1 suffered. The criteria used are too loose. For instance, the Series 1 used to frequently suggest things because one of the actors in them was in something I liked. |
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I simply don't know why they changed it. I don't object to films appearing, but why limit the suggestions to 50? If I want more, why can't I have more? I really don't understand the logic of some people. I think that perhaps there were those who thought that the more Suggestions there were, the less scope there was for recording, which of course is nonsense. As for those who 'objected' to having the Suggestions, they seemed to be totally oblivious to the fact that they could hide the facility or just not look at them at all! I am happy that VM are listening to their customers, but the criticisms that come in do have to be properly evaluated and common sense applied. In this case, the vocal few have completely messed up what was a very good innovation. I hope they change it back again in time. |
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Very close to disabling the suggestions feature considering its been ruined since the update |
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It was never the case that the old software only recorded shows that had already been thumbed, or just those from freeview channels (that's only been the case since the update), although I accept I never once saw a movie. Interestingly, when you go to browse tv and collections, there is a suggestions folder in tv, but not in movies, and so I always assumed that the lack of movie suggestions was deliberate.
The 50 limit makes suggestions useless, as far as I'm concerned, however. Whether you like the new implementation or the old one, the fact is that it is very easy to have 50 shows you have little interest in. Make that a folder of nearly 300 shows and you're much more likely to make use of it. I never check suggestions now, whereas it used to be the best thing about TiVo as I was concerned. |
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I'm afraid that although a late convert to Suggestions, just as I was beginning to take notice of it, the thing was totally corrupted! I do hope VM have a re-think about this, and soon! Done correctly, it's like having another TV channel 'on demand' that is geared to your likes. |
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In my second week of Suggestions since doing a thumb reset and I think it is nearly there.
I have 3 issues that I can think of :- 1) Seems too heavily weighted now to recording things that have no thumbs where as original S1 Tivo had a nice balance of thumbs and not. Personally I'm not really bothered about thumbed recordings but I can see why others are. 2) I am only getting 1 or 2 suggestions a day, sometimes none. My original S1 Tivo used to be busy through my working day and through the night when I was not using it recording all manner of stuff. 3) The 50 limit seems pointless. Just use the rest of the available space like it was intended. With me getting on average 1 suggestion a day 50 would take close to 2 months to fill! Final comment is it is clear the software is screwed on older installed Tivos and without a reset of thumbs there could be many people out there experiencing the same issues I was for months. I'm by no means saying it is perfect now but it certainly is better. |
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HI
Tried the various menus but how do you turn suggestions off on TIVO its filling the box with nothing I want .Even things I already seen or repeats thanks Tony |
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Home -> Help & Settings -> Settings -> Recordings -> Suggestions
Though it doesn't really fill the box. Suggestions will never stop your planned recordings from taking place. |
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Thanks the reply been through all those settings made no difference at all still
records everything we don't want .. |
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Are you certain the suggestions option is set to off? If it is off, then check your series links for new and reruns, new only and everything. After that, a call to CS is probably in order.
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Has anyone noticed an increase in the number of Suggestions being recorded recently?
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I read on the Virgin forum someone received an email stating they had made changes to the suggestions and hoped they liked them. I was getting suggestions I could count on 1 hand where as today I have 2 pages of them for this week. Some with thumbs but most without so they are true suggestions. Not sure how relevant they are just yet but certainly looks improved a year or more later I see after I last posted on this thread! :D |
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Yes same here , about three times as many. Has something changed SP?
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Yes l have just checked and there is certainly plenty more there.:tu:
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Thanks for the feedback. |
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I noticed my suggestions filling up more
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