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-   -   TiVo : Tivo Not Making Any "Suggestions" (https://www.cableforum.uk/board/showthread.php?t=33696433)

Markjp 13-01-2014 21:42

Tivo Not Making Any "Suggestions"
 
Had my TiVo box for 4 days now, but as yet it has made no "Suggestions" or recorded any despite me rating programmes with the "Thumbs Up".

Any suggestions on why this might be? ;)

MalteseFalcon 13-01-2014 21:53

Re: Tivo Not Making Any "Suggestions"
 
Stupid question, but is the record suggestions option on? If I remember though, after my one was installed it took about a week for suggestions to record.

Markjp 13-01-2014 22:04

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by MarkC1984 (Post 35662546)
Stupid question, but is the record suggestions option on? If I remember though, after my one was installed it took about a week for suggestions to record.

Yes it is

paultrademark 13-01-2014 22:16

Re: Tivo Not Making Any "Suggestions"
 
There is some fault with suggestions since the last upgrade, it's being looked at apparently.

andy_m 14-01-2014 06:20

Re: Tivo Not Making Any "Suggestions"
 
I used to have over 200 suggestions lined up, I currently have 18 and that's the highest is been since the update. Really disappointing. If it's not resolved then TiVo loses its usp from my point of view.

jb66 14-01-2014 07:40

Re: Tivo Not Making Any "Suggestions"
 
Not had many since the update, I consider the feature gone

MutleyF 14-01-2014 07:51

Re: Tivo Not Making Any "Suggestions"
 
Now you come to mention it, I have had very few suggestions as well

raging bull 14-01-2014 10:25

Re: Tivo Not Making Any "Suggestions"
 
My problem is the reverse, since christmas I've had 100+ recorded suggestions.
Baking programs/house buying and diy programs seem to be in abundance.

bonzoe 14-01-2014 10:42

Re: Tivo Not Making Any "Suggestions"
 
Must say that Tivo suggestions are poor, seems to think that programmes I never watch have the thumbs up and at the same time ignores those which I have given thumbs up. Also, the max 5 minute recording spread still causes recordings to finish before the end even when set 1 before & 4 after (have to have 1 before or miss the start!!), why can't this spread be made up to 10 minutes??

spiderplant 14-01-2014 11:01

Re: Tivo Not Making Any "Suggestions"
 
There has been a problem with Suggestions not recording for some people since the last software update. A fix is currently being tested and I'm hopeful it will be deployed in the next couple of weeks.

Quote:

Originally Posted by bonzoe (Post 35662624)
seems to think that programmes I never watch have the thumbs up and at the same time ignores those which I have given thumbs up.

It now deliberately prioritises programmes you haven't thumbed. The idea of Suggestions is it finds programmes you might like but aren't aware of. If you've set a thumb, you already know about the programme, so would set a Series Link or WishList if you wanted it recording.

Before this was implemented, people used to complain that Suggestions were full of old episodes of their favourite programmes that they'd already seen :shrug:

theone2k10 14-01-2014 11:41

Re: Tivo Not Making Any "Suggestions"
 
I hadn't noticed but upon checking i had no suggestions at all despite them being turned on lol.

MalteseFalcon 14-01-2014 11:55

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by spiderplant (Post 35662632)
It now deliberately prioritises programmes you haven't thumbed. The idea of Suggestions is it finds programmes you might like but aren't aware of. If you've set a thumb, you already know about the programme, so would set a Series Link or WishList if you wanted it recording.

Before this was implemented, people used to complain that Suggestions were full of old episodes of their favourite programmes that they'd already seen :shrug:

I can see the logic in that, but it seems daft that it doesn't record anything at all now. Hopefully this fix will be released ASAP.

Markjp 14-01-2014 13:39

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by jb66 (Post 35662599)
Not had many since the update, I consider the feature gone

when was this update?

spiderplant 14-01-2014 17:40

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by MarkC1984 (Post 35662642)
it seems daft that it doesn't record anything at all now

It wasn't meant to happen. Fortunately it's in server-based software so doesn't need a full roll-out to the TiVos.

Quote:

Originally Posted by Markjp (Post 35662664)
when was this update?

September to November.

gizuk 14-01-2014 19:37

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by spiderplant (Post 35662632)
There has been a problem with Suggestions not recording for some people since the last software update. A fix is currently being tested and I'm hopeful it will be deployed in the next couple of weeks.


It now deliberately prioritises programmes you haven't thumbed. The idea of Suggestions is it finds programmes you might like but aren't aware of. If you've set a thumb, you already know about the programme, so would set a Series Link or WishList if you wanted it recording.

Before this was implemented, people used to complain that Suggestions were full of old episodes of their favourite programmes that they'd already seen :shrug:

How does that make sense? I thumb up things i like buy don't want every episode recorded. Why would it actively avoid recording these? That's not at all how tivo was originally designed even from the series 1!!

Suggestions used to be great to delve into if I'm bored. Now there is NOTHING there i want to watch. At least there is hardly any now they have limited the number of suggestions! Stupid changes!

---------- Post added at 19:37 ---------- Previous post was at 19:35 ----------

Quote:

Originally Posted by spiderplant (Post 35662731)
It wasn't meant to happen. Fortunately it's in server-based software so doesn't need a full roll-out to the TiVos.


September to November.

Really? Server based? How can that be the case? If its a metadata problem it would be a problem for everyone wouldn't it?

spiderplant 14-01-2014 22:47

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by gizuk (Post 35662773)
Really? Server based? How can that be the case? If its a metadata problem it would be a problem for everyone wouldn't it?

Who mentioned metadata? ;)

The suggestions are generated on a server, and sent to the boxes. The generation process has been failing part-way through, leaving most boxes with few if any suggestions.

andy_m 15-01-2014 01:36

Re: Tivo Not Making Any "Suggestions"
 
I'm pleased that a fix is on the way, but will it ever get back to how it was? I really miss the joy of finding a scheduled recording of a new episode of, say, Family Guy had been joined in its folder by 6 or 7 classic episodes. I can't believe people ever complained about that. Couldn't Virgin have pointed out that they don't take up any room rather than pander to them and mess about with one of TiVo's best features? I don't want to reignite old arguments, I know some like reminders etc, but it does seem to me that Virgin spend more time trying to change things to suit the noisier subscribers and not enough time actually explaining TiVo to them.

OLD BOY 15-01-2014 08:47

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by andy_m (Post 35662851)
I'm pleased that a fix is on the way, but will it ever get back to how it was? I really miss the joy of finding a scheduled recording of a new episode of, say, Family Guy had been joined in its folder by 6 or 7 classic episodes. I can't believe people ever complained about that. Couldn't Virgin have pointed out that they don't take up any room rather than pander to them and mess about with one of TiVo's best features? I don't want to reignite old arguments, I know some like reminders etc, but it does seem to me that Virgin spend more time trying to change things to suit the noisier subscribers and not enough time actually explaining TiVo to them.

Good post, Andy. People moaning about Suggestions clearly didn't understand the reasoning behind it.

Personally, I didn't use it much because I do know what is out there programme-wise, but some found it useful and what a pity that they had to fiddle with it. If it ain't broke, don't fix it is my motto.

---------- Post added at 08:47 ---------- Previous post was at 08:42 ----------

Quote:

Originally Posted by gizuk (Post 35662773)
How does that make sense? I thumb up things i like buy don't want every episode recorded. Why would it actively avoid recording these? That's not at all how tivo was originally designed even from the series 1!!

Suggestions used to be great to delve into if I'm bored. Now there is NOTHING there i want to watch. At least there is hardly any now they have limited the number of suggestions! Stupid changes!

I half agree with you, gizuk, but not the bit about not wanting every episode recorded.

To my mind, Suggestions can be like another channel on demand. The box gets to know what you like and records one-off and whole series of programmes until you delete them or there is no more room on the disk. There is nothing worse than only having parts of a series recorded, that's no good to me.

If you have given the thumbs up to a programme, the TIVO should assume that you are aware of that particular series you are watching and that you have it on series record.

gizuk 15-01-2014 13:31

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by OLD BOY (Post 35662869)
Good post, Andy. People moaning about Suggestions clearly didn't understand the reasoning behind it.

Personally, I didn't use it much because I do know what is out there programme-wise, but some found it useful and what a pity that they had to fiddle with it. If it ain't broke, don't fix it is my motto.

---------- Post added at 08:47 ---------- Previous post was at 08:42 ----------

I half agree with you, gizuk, but not the bit about not wanting every episode recorded.

To my mind, Suggestions can be like another channel on demand. The box gets to know what you like and records one-off and whole series of programmes until you delete them or there is no more room on the disk. There is nothing worse than only having parts of a series recorded, that's no good to me.

If you have given the thumbs up to a programme, the TIVO should assume that you are aware of that particular series you are watching and that you have it on series record.

Perhaps my post wasn't clear, I meant that I don't presume it will record every episode of a sesies just because I thumbed it up. If I wanted that I would set a series link.
I give things a thumb up because I like them. Yes TiVo also sets thumbs when you record things but it is completely wrong to presume that is why things are thumbed and therefore actively avoid recording them.

OLD BOY 15-01-2014 16:25

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by gizuk (Post 35662946)
Perhaps my post wasn't clear, I meant that I don't presume it will record every episode of a sesies just because I thumbed it up. If I wanted that I would set a series link.
I give things a thumb up because I like them. Yes TiVo also sets thumbs when you record things but it is completely wrong to presume that is why things are thumbed and therefore actively avoid recording them.

I understand your first but not your second paragraph. What I think you are saying is:

1. You do not expect the TIVO to put a series link in automatically if you give a thumbs up to a programme (because of course, you set it yourself). I agree with that.

2. That you shouldn't assume that Suggestions will be populated with a particular type of programme, assuming it will pick up on your choices, and that you should record it. I also agree with that.

The beauty of the Suggestions folder if it works properly is that it can find programmes that appear to be in line with your preferences that you may otherwise have missed, and then it records them. But it should record the whole series otherwise you have gaps and miss half the story.

Set up correctly, I do think it is useful to have this and I hope that VM will ignore those who complain about it because if they don't want it they don't have to use it. Some people complain about everything and are never satisfied.

All in all, I think we agree!

trickytree 21-01-2014 14:24

Re: Tivo Not Making Any "Suggestions"
 
I had a S1 Tivo from 2002 and the Suggestions for me was only really ever good for Films. Found some right hidden gems over the years with that.
I had it hooked up to my Sky (not Sky+ back in them days) box and had the Sky Movies package and it would record maybe a couple of films a day. Sometimes films that I had already seen and therefore rated but sometimes others I had never seen or even heard of.
These film suggestions were great for those dull evenings or rainy weekends etc.

I very rarely bothered with anything else but films as apart from the likes of The Simpsons, Family Guy etc then if it was to record episode 5 of 24 in isolation it is pretty useless.

I kind of agree with both of the points being made earlier that in balance it should record some things you have previously given thumbs up to but it's beauty was it would record things that had no rating but give them a chance and you could have some great recordings. If you think it's not for you then thumbs down and you will never see it again.

Panfried 12-02-2014 19:18

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by spiderplant (Post 35662632)
There has been a problem with Suggestions not recording for some people since the last software update. A fix is currently being tested and I'm hopeful it will be deployed in the next couple of weeks.

Is there any update on this issue or did the fix fail?

spiderplant 12-02-2014 19:53

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by Panfried (Post 35671785)
Is there any update on this issue or did the fix fail?

The fix was deployed a couple of days after I posted that. Is it not working?

Panfried 12-02-2014 20:48

Re: Tivo Not Making Any "Suggestions"
 
Sorry for me nothings changed, a very limited number of recordings probably only 10% of what it would have recorded before, still a 50 program limit and just mainstream channels, beebs, itv''s channel 4's or derivatives of recording. Also still nothing recording with more than a single thumb and even these are thin on the ground.

andy_m 12-02-2014 21:03

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by spiderplant (Post 35671823)
The fix was deployed a couple of days after I posted that. Is it not working?

Oh really?

That's a real shame. Never more than 50.

spiderplant 12-02-2014 22:57

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by Panfried (Post 35671859)
Sorry for me nothings changed, a very limited number of recordings probably only 10% of what it would have recorded before, still a 50 program limit and just mainstream channels, beebs, itv''s channel 4's or derivatives of recording. Also still nothing recording with more than a single thumb and even these are thin on the ground.

As I explained in post #10, it deliberately records very few things with thumbs. The total of 50 is also intentional, but there should be a fairly rapid turnover of new ones. Try a bit more thumbing.

andy_m 13-02-2014 06:30

Re: Tivo Not Making Any "Suggestions"
 
What's the rationale behind the intentional 50 limit?

---------- Post added at 06:30 ---------- Previous post was at 06:26 ----------

Spiderplant, I've just re-read post 10. If I'm honest this is feeling a little like reminders. It looks a little like action has been taken because a minority of TiVo users have complained, ignoring the fact that happy users stay quiet?

Has this reworking of suggestions taken place in the US, or is it just Virgin who have decided to play about with what was a great feature?

gizuk 13-02-2014 09:01

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by andy_m (Post 35671927)
What's the rationale behind the intentional 50 limit?

---------- Post added at 06:30 ---------- Previous post was at 06:26 ----------

Spiderplant, I've just re-read post 10. If I'm honest this is feeling a little like reminders. It looks a little like action has been taken because a minority of TiVo users have complained, ignoring the fact that happy users stay quiet?

Has this reworking of suggestions taken place in the US, or is it just Virgin who have decided to play about with what was a great feature?

I have actually now turned off the setting which used to be one of the best things about TiVo. It's implementation is just stupid now!

spiderplant 13-02-2014 14:43

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by andy_m (Post 35671927)
What's the rationale behind the intentional 50 limit?

On average, it records seven new Suggestions a day, so with a limit of 50 they are kept about a week. The idea is this gives you time to spot new things you like and set a Series Link for them. You shouldn't get more than two episodes of the same programme recorded as Suggestions in a week.

Quote:

Originally Posted by andy_m (Post 35671927)
Spiderplant, I've just re-read post 10. If I'm honest this is feeling a little like reminders. It looks a little like action has been taken because a minority of TiVo users have complained, ignoring the fact that happy users stay quiet?

At least you can ignore reminders. To be fair, there seem to be fewer complaints about Suggestions now than before, so in that respect it has been a success. Can't say I like the new system though.
Quote:

Originally Posted by andy_m (Post 35671927)
Has this reworking of suggestions taken place in the US?

Apparently not

paultrademark 13-02-2014 16:55

Re: Tivo Not Making Any "Suggestions"
 
Well done VM, you have managed to break and ruin one of the best features of TiVo :)

Panfried 13-02-2014 22:10

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by spiderplant (Post 35672007)
On average, it records seven new Suggestions a day, so with a limit of 50 they are kept about a week. The idea is this gives you time to spot new things you like and set a Series Link for them. You shouldn't get more than two episodes of the same programme recorded as Suggestions in a week.

I have a 1 terabyte box that is 83% empty, not sure the 50 limit makes a great deal of sense does it? I have also gone through the guide several times thumbing all the content that interests me with the result that all that is left is things I don't like or wouldn't watch and it's these that VM thinks should be recorded in suggestions, guess what 'Achievement Unlocked'.

Quote:

At least you can ignore reminders. To be fair, there seem to be fewer complaints about Suggestions now than before, so in that respect it has been a success. Can't say I like the new system though.
Bet most of the complaints before were about suggestions being mixed in with the normal recordings. I'm sure complaints could have been reduced without exterminating all them poor 2&3 thumbs.

Quote:

Originally Posted by paultrademark (Post 35672025)
Well done VM, you have managed to break and ruin one of the best features of TiVo :)

Agreed 100%.

Thanks spiderplant for keeping us informed, the VM Forum has been strangely silent on the issue for over a month.

andy_m 14-02-2014 05:44

Re: Tivo Not Making Any "Suggestions"
 
Yes, thanks to Spiderplant for the reply. I agree, though. I'm sure tree majority of complaints were to do with the suggestions being shown in the my shows folders, and I'm equally sure that this could have been resolved without effectively making the suggestions feature redundant.

I'm really fed up of this react to complaints, design by committee approach to TiVo in this country. If Virgin are going to undo the features of TiVo by pushing their own implementation then frankly why bother going with them in the first place?

oliver1948uk 14-02-2014 10:14

Re: Tivo Not Making Any "Suggestions"
 
This thread was opened over a month ago. Since then, there have been 33 posts by 15 people, out of which 9 have posted more than once.

This suggests to me that Suggestions are a Tivo feature valued by a small number of people.

Personally, I found the idea intrusive and resented finding programmes recorded that were of no interest to the viewers in my house. I then discovered the feature could be turned off and has been for several months. Putting thumb signs by programmes is to some people very childish, yet left to children chaos would reign as brothers and sisters may well do the opposite (one gives thumbs up; the other gives thumbs down) to a given programme. I wonder how the poor Tivo copes with that.

andy_m 14-02-2014 10:23

Re: Tivo Not Making Any "Suggestions"
 
If you don't like the feature and left it turned off, why is it now any concern of yours if I'm upset that it no longer works as it once did? As far as I can tell, you remain completely unaffected by the change. I'd also caution you against considering posters on a cable forum to be representative of the entire customer base.

oliver1948uk 14-02-2014 11:13

Re: Tivo Not Making Any "Suggestions"
 
Fair point.

Obviously Suggestions are well used by some people. That is why this thread exists. However, my reason for posting was to put another side - that it is likely that some Tivo users do not value suggestions.

I hope that those who use suggestions manage to persuade VM to get it working to their liking. The problem is, people have different criteria.

paultrademark 14-02-2014 13:03

Re: Tivo Not Making Any "Suggestions"
 
This forum isn't really a good sample of VM TiVo users.

There is however a 27 page thread over on the official support forum which has been there for 3 months

http://community.virginmedia.com/t5/...e/td-p/2063236

OLD BOY 14-02-2014 13:10

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by oliver1948uk (Post 35672221)
This thread was opened over a month ago. Since then, there have been 33 posts by 15 people, out of which 9 have posted more than once.

This suggests to me that Suggestions are a Tivo feature valued by a small number of people.

Personally, I found the idea intrusive and resented finding programmes recorded that were of no interest to the viewers in my house. I then discovered the feature could be turned off and has been for several months. Putting thumb signs by programmes is to some people very childish, yet left to children chaos would reign as brothers and sisters may well do the opposite (one gives thumbs up; the other gives thumbs down) to a given programme. I wonder how the poor Tivo copes with that.

How could it possibly be intrusive when all the suggestions were contained in a suggestions folder that you only open if you are interested in it?

Much ado about nothing, in my opinion. And as a result of these pointless complaints, those of us who do use it have got a worse service.

I hope that those who complained are pleased with themselves.

trickytree 14-02-2014 14:15

Re: Tivo Not Making Any "Suggestions"
 
If suggestions worked as they did and still do on my S1 Tivo then I would be over the moon.

It would be recording maybe half a dozen suggestions a day with maybe 3-4 films a week some being ones I had already seen but more importantly the hidden gems that were not previously thumbed/watched.
I have had 2 films suggested in the nearly 2 or 3 years is it now we have had our Tivo boxes?
I am subscribed to all the movie channels also so that is just ridiculous.

I will see what is in my suggestions tonight but I have not noticed a flurry of activity in my suggestions if a supposed fix has gone out :(

trickytree 17-02-2014 10:15

Re: Tivo Not Making Any "Suggestions"
 
So got home on Friday and looked at my suggestions.

13 in total.
Looking closer at them 2 were for Feb 22nd (which will be changed by the next Friday's load) making 11 suggestions for the week ahead.
Then it was the usual 3 for Friday, 3 for Saturday and 1 for the other days roughly with 1 of the days having no suggestions.
Still no more films and only 1 suggestion not recording off something more than Freeview. I am on the VIP bundle so lots of channels and content to choose from.

I would class this still as broken and almost useless.

andy_m 17-02-2014 11:05

Re: Tivo Not Making Any "Suggestions"
 
It is, imo, now useless, certainly in the sense that I no longer use it. Very disappointed.

denphone 17-02-2014 11:26

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by andy_m (Post 35671927)
What's the rationale behind the intentional 50 limit?

---------- Post added at 06:30 ---------- Previous post was at 06:26 ----------

Spiderplant, I've just re-read post 10. If I'm honest this is feeling a little like reminders. It looks a little like action has been taken because a minority of TiVo users have complained, ignoring the fact that happy users stay quiet?

Has this reworking of suggestions taken place in the US, or is it just Virgin who have decided to play about with what was a great feature?

Sorry Andy but l think you will find it was a majority of customers who wanted reminders and not a little minority that some members try to make out.:)

---------- Post added at 11:26 ---------- Previous post was at 11:23 ----------

Quote:

Originally Posted by andy_m (Post 35673335)
It is, imo, now useless, certainly in the sense that I no longer use it. Very disappointed.

Indeed why tinker with something that was popular.:td:

andy_m 17-02-2014 19:53

Re: Tivo Not Making Any "Suggestions"
 
1.8 million households with a TiVo. If you think a million of those complained about reminders then I reckon it's probably you that is mistaken.

denphone 17-02-2014 20:37

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by andy_m (Post 35673464)
1.8 million households with a TiVo. If you think a million of those complained about reminders then I reckon it's probably you that is mistaken.

Now Andy where did you get the million from as l just said that many customers missed reminders as it was very popular with many customers before the TiVo came along and thus were unhappy when suddenly they did not have this option on the TiVo.

andy_m 17-02-2014 21:29

Re: Tivo Not Making Any "Suggestions"
 
You said a majority. Out of the 1.8m households who have a TiVo, a majority must consist of at least 900,001. I simply don't believe that a majority of TiVo households complained about reminders. No snide implications or any desire to go over old ground, I'm simply saying that Virgin take complaints from a minority of their customers, panic and then provide knee jerk solutions which are poorly thought out and don't work.

I didn't want reminders, but ask somebody who did if they think they've been well implemented on TiVo. I think the overwhelming answer would be that they haven't because those who wanted them didn't want them to record as well. It's the same with suggestions.

When I got TiVo I did so at face value. I find it bizarre that people can choose a product, decide they don't like it and then complain and get it changed, whilst those of us who did our research and knew what we were getting, the silent majority who are content with the product and so don't complain, have to put up with it being changed against our will. I genuinely can't think of another business that would workthat way.

Speaking to Virgin tomorrow, now quite content to give the TiVo back, which is devastating because I've loved it, but it no longer works either how I want it to or, more importantly, how it is supposed to.

The only good news is that it's made me look at other options.

OLD BOY 18-02-2014 12:23

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by andy_m (Post 35673480)
You said a majority. Out of the 1.8m households who have a TiVo, a majority must consist of at least 900,001. I simply don't believe that a majority of TiVo households complained about reminders. No snide implications or any desire to go over old ground, I'm simply saying that Virgin take complaints from a minority of their customers, panic and then provide knee jerk solutions which are poorly thought out and don't work.

I didn't want reminders, but ask somebody who did if they think they've been well implemented on TiVo. I think the overwhelming answer would be that they haven't because those who wanted them didn't want them to record as well. It's the same with suggestions.

When I got TiVo I did so at face value. I find it bizarre that people can choose a product, decide they don't like it and then complain and get it changed, whilst those of us who did our research and knew what we were getting, the silent majority who are content with the product and so don't complain, have to put up with it being changed against our will. I genuinely can't think of another business that would workthat way.

Speaking to Virgin tomorrow, now quite content to give the TiVo back, which is devastating because I've loved it, but it no longer works either how I want it to or, more importantly, how it is supposed to.

The only good news is that it's made me look at other options.

I don't believe for one moment that a majority of people wanted reminders! But in terms of implementation, the TIVO box was not designed in a way that a reminder could appear without a recording then taking place. Frankly, I think that the way VM dealt with that was fine, and the best that could be achieved for those who wanted reminders.

However, Suggestions is different. Those people complaining should have been advised to turn Suggestions off! Instead, they have bowed to the customers who are complaining about nothing and they have ruined the experience for everyone else by tinkering with it. They should revert to what we had before with the next update, because leaving it like it is means no-one is happy.

andy_m 18-02-2014 12:29

Re: Tivo Not Making Any "Suggestions"
 
TiVo is what TiVo made it to be. They simply shouldn't have changed it all, be it reminders or suggestions. I'm beginning to think that if they weren't prepared to make the argument for TiVo they shouldn't have bothered getting in to bed with them.

OLD BOY 18-02-2014 12:32

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by andy_m (Post 35673595)
TiVo is what TiVo made it to be. They simply shouldn't have changed it all, be it reminders or suggestions. I'm beginning to think that if they weren't prepared to make the argument for TiVo they shouldn't have bothered getting in to bed with them.

True, but I don't mind the 'Reminders' tweak. At least that didn't spoil the service for everyone else.

Panfried 18-02-2014 16:21

Re: Tivo Not Making Any "Suggestions"
 
It's getting beyond frustration that this part of TiVo has been destroyed for most of us that actually used it to a point that people are now leaving as a result. It was a major part of the TiVo experience for many of us that used it and what has been left is now a total nonsense and of no interest to anyone.

In the three months since this was changed despite constant complaints on the official VM TiVo forum they have continually failed to accept any responsibility for or confirm things we were reporting as bugs were actually deliberate ill conceived changes. The only place these changes have been confirmed has been on this forum and I thank that person for his honesty. Their present stance on that forum is to completely ignore the post hoping that it will eventually die down. No contribution has been made to the post by VM personnel now for over a month.

As VM are currently struggling against both BSkyB and BT re sign ups, I would guess is the last thing Liberty Media the new £15bn owners would want to hear about is disgruntled customers leaving because unnecessary changes have been made to the TiVo by it's own personnel.

MutleyF 18-02-2014 16:53

Re: Tivo Not Making Any "Suggestions"
 
Sorry, I cannot agree with this.

Yes, the suggestions is not as good as it was, and I do with they could put it back as it was, however, I have no intention of leaving simply because something that I never had prior to Tivo is not working as it should !

I guess I am not alone in this, but obviously cannot prove it.

andy_m 18-02-2014 17:36

Re: Tivo Not Making Any "Suggestions"
 
Mutley, I purchased a service which was what I wanted it to be. It's been changed and is no longer what I want it to be. Why would I stay?

denphone 18-02-2014 17:43

Re: Tivo Not Making Any "Suggestions"
 
Personally on the whole l have to say my experience has been a good one but l am sure there are things that still could be done to improve things for the user.

djfunkdup 18-02-2014 19:55

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by andy_m (Post 35673664)
Mutley, I purchased a service which was what I wanted it to be. It's been changed and is no longer what I want it to be. Why would I stay?


Byeeeeeeeeeeeee....

---------- Post added at 19:55 ---------- Previous post was at 19:49 ----------

I turned "Suggestions" off on my Tivo months ago ..... The thing had a mind of it's own and tbh some of kack it recorded was erm...... kack . :erm:
.
.
.
.
.

rhooton 18-02-2014 20:20

Re: Tivo Not Making Any "Suggestions"
 
Am I correct in thinking that the original intent of suggestions was for it to be based on your thumbs up history? That is, if I thumbed up Casualty say, then Tivo wouldn't record more episodes of Casualty itself, but would record a different medical show, or even programs where cast members in Casualty also appeared. And if I then thumbed up that medical show then even more medical dramas would be recorded.

Must admit I also preferred the old bar across the top of the screen that made suggestions (is it the Discovery bar?) - now restricted to 4 shows only, most of which I've already got as wishlists.

denphone 18-02-2014 20:33

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by rhooton (Post 35673716)
Am I correct in thinking that the original intent of suggestions was for it to be based on your thumbs up history? That is, if I thumbed up Casualty say, then Tivo wouldn't record more episodes of Casualty itself, but would record a different medical show, or even programs where cast members in Casualty also appeared. And if I then thumbed up that medical show then even more medical dramas would be recorded.

Must admit I also preferred the old bar across the top of the screen that made suggestions (is it the Discovery bar?) - now restricted to 4 shows only, most of which I've already got as wishlists.

Yes that is the discovery bar rhooton and yes l preferred the old discovery bar as the new one seems very restricted in comparison.

trickytree 19-02-2014 10:58

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by rhooton (Post 35673716)
Am I correct in thinking that the original intent of suggestions was for it to be based on your thumbs up history? That is, if I thumbed up Casualty say, then Tivo wouldn't record more episodes of Casualty itself, but would record a different medical show, or even programs where cast members in Casualty also appeared. And if I then thumbed up that medical show then even more medical dramas would be recorded.

Must admit I also preferred the old bar across the top of the screen that made suggestions (is it the Discovery bar?) - now restricted to 4 shows only, most of which I've already got as wishlists.

The original suggestions for the S1 Tivo (and the U.S now still I believe) work in the very same way as you describe. So I thumb up Forrest Gump and I may get a recording of that but also due to Tom Hanks may get a recording of Castaway.
Recording random episodes of series is where I see a downfall but where it worked perfectly was with films and by thumbing more films along the way you would get some right gems usually recorded in the night as various actors or topic of the film would be cross referenced.
I have had 2 films recorded (since Tivo launch!) as Suggestions and they have been shown on a Freeview Channel. Nothing from the Sky Movies channels that have about 12 channels running 24 hours a day :(

Henkesghost 22-02-2014 11:50

Re: Tivo Not Making Any "Suggestions"
 
I think it's a big loss. Don't watch much tv and pretty much only a certain style of programme. There are so many channels to wade through so finding something similar to what I already watch is too time consuming. I always "thumbs up" the sort of thing I like and the banner at the top on Tivo linked me to stuff I would like that I may not have found through suggestions. Agree with an earlier poster that it was sold as one of the benefits of Tivo and is sorely missed. Sorry if it's already been mentioned but why was it taken away?

Angua 22-02-2014 13:29

Re: Tivo Not Making Any "Suggestions"
 
Wish mine wouldn't make suggestions, as I seem to have a whole raft of programs recorded I would never watch.

paultrademark 22-02-2014 13:33

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by Angua (Post 35674662)
Wish mine wouldn't make suggestions, as I seem to have a whole raft of programs recorded I would never watch.

You can switch them off ;)

OLD BOY 22-02-2014 18:56

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by paultrademark (Post 35674663)
You can switch them off ;)

Or just not open the Suggestions folder. Honestly!!

REM 01-03-2014 23:56

Re: Tivo Not Making Any "Suggestions"
 
I used to love the suggestions.

When there was nothing on live TV and I had watched anything I had recorded I could always rely on finding something watchable in my suggestions.

Now there are either none at all or other programme genres that I have never ever watched or expressed a preference for. I give them the thumbs down before deleting.

I would say some of the old suggestions were a bit like guilty pleasures. I wouldn't really want to admit to liking them by setting a series link for them but I did enjoy dropping on them in the suggestions.

trickytree 12-03-2014 09:54

Re: Tivo Not Making Any "Suggestions"
 
A few of us have been private messaged by Virgin on the official forum and so hoping our responses to this will confirm it is either not fixed or we are not happy with what is happening if they think this current situation is fixed.

Fingers crossed we may finally be getting somewhere with this.

andy_m 15-03-2014 11:54

Re: Tivo Not Making Any "Suggestions"
 
That's encouraging at least - would be grateful if you could keep us updated. I have 23 recorded suggestions as of today, and I've just realised that they all come from channels available on freeview. Does anybody have suggestions recorded from pay channels?

spiderplant 15-03-2014 13:01

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by andy_m (Post 35680483)
Does anybody have suggestions recorded from pay channels?

That's an interesting observation.
One box is exactly as you say - mainly BBC1 and Ch4.
The other has Suggestions from TLC, Disc Home&Health, Sky Arts 1 HD, Discovery HD, Nat Geo HD, BBC1 Scotland(!), ITV2 HD, ITV3 HD, DMAX and Watch HD.

:confused:

trickytree 18-03-2014 14:31

Re: Tivo Not Making Any "Suggestions"
 
Sorry first day back on here since posting the message above.

It seems all the people 'complaining' like myself are getting a couple of suggestions a day at best and nearly always from Freeview channels.
I have only ever had 2 film suggestions despite having Sky Movies etc.
1 was The Fugitive on one of the various 5 channels and I can't remember the other.

My suggestions are always from Freeview and then occasionally from the kids channels (including Nick JR and Cartoonito etc). Nothing ever from the channels spiderplant has listed and in particular I really want it to be suggesting movies properly and in the good old days of my S1 Tivo it would record 5 or 6 films a week again when I had Sky Movies. Some I had previously thumbed and others not.

andy_m 31-03-2014 10:22

Re: Tivo Not Making Any "Suggestions"
 
The thread on the help and support forum now runs to 40 pages! It appears that some are getting limited success with the "suggestion" in this post.

trickytree 31-03-2014 11:21

Re: Tivo Not Making Any "Suggestions"
 
To back up what andy_m said.
It seems the 'fix' for this is to delete all thumbs and suggestions and start a fresh with the thumbs.

I have had my box since Week 1 of them being rolled out properly.
Others getting no issue seem to be newer boxes. I would be interested on spiderplants age of boxes. I'm wondering if his problem box is older than the box with no problem?
I deleted all my thumbs on Wednesday and then thumbed things on Weds and Thurs and then on Friday the suggestions populated with programmes and channels I would never have had recorded before the reset.
I'm hoping another week of thumbing will help this Friday's suggestion population.

spiderplant 31-03-2014 11:40

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by trickytree (Post 35684866)
I would be interested on spiderplants age of boxes. I'm wondering if his problem box is older than the box with no problem?

You may well be onto something. It is 3 years old. The one with diverse Suggestions was installed last autumn.

trickytree 31-03-2014 13:54

Re: Tivo Not Making Any "Suggestions"
 
That does seem to back up either it's a problem with that batch of initial boxes or software with issues of thumbs of a certain age.

Last thing to rule out - Mine is a 1Tb how about yours?

spiderplant 31-03-2014 16:31

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by trickytree (Post 35684907)
That does seem to back up either it's a problem with that batch of initial boxes or software with issues of thumbs of a certain age.

I'm sure it's software. I suspect some kind of incompatibility between the software when the thumb was set and the current software.

Actually both of my boxes were built in early 2011, but the recent install has been refurbished.

andy_m 31-03-2014 16:51

Re: Tivo Not Making Any "Suggestions"
 
I have one TiVo, it's a three year old Cisco 1tb, so Spiderplant's theory that the old thumbs are the problem makes sense. I've deleted my thumb data and started to re-thumb so I'll see how I get on. Still disappointed with the 50 limit though.

OLD BOY 01-04-2014 19:48

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by andy_m (Post 35684938)
I have one TiVo, it's a three year old Cisco 1tb, so Spiderplant's theory that the old thumbs are the problem makes sense. I've deleted my thumb data and started to re-thumb so I'll see how I get on. Still disappointed with the 50 limit though.

Yes, they should return it to how it was rather than listen to people who don't seem to get the idea and for whom it makes absolutely no difference.

trickytree 02-04-2014 10:19

Re: Tivo Not Making Any "Suggestions"
 
I agree with the 50 limit but no they should not return it to how it was pre Novemeber. That is exactly why they updated the software.

Original suggestions never recorded films and stuck to only thumbed programmes.
I know I am not on my own here but I see no point in only recording thumbed programmes as I have already seen 90% of them.
Just because they have cropped up on another channel or repeated months or years later does not mean I will revisit them.

Suggestions as far as I am concerned are almost working as they should.
They now seem to be recording films.
They are now selecting non thumbed programmes.
They are recording thumbed programmes (admittedly there could be more).
Suggestions are coming from a lot more channels than before that used to be pretty much Freeview only.
The 50 limit seems pointless. Just work it as before that they use all space available and delete on a loop.
Just a shame it only updates on a Friday as the S1 Tivo would update each day.

Stuart 02-04-2014 11:21

Re: Tivo Not Making Any "Suggestions"
 
I might need to check out suggestions a bit.. TBH, I stopped looking at them because when I last looked at them, the bulk of what it suggested had no relevance to what I like and was of no interest to me.

Quite staggering as I do make extensive use of the Series link feature and do tend to add thumbs up or thumbs down to programmes.

It seemed to suffer the same problem that the Series 1 suffered. The criteria used are too loose. For instance, the Series 1 used to frequently suggest things because one of the actors in them was in something I liked.

OLD BOY 02-04-2014 12:57

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by trickytree (Post 35685420)
I agree with the 50 limit but no they should not return it to how it was pre Novemeber. That is exactly why they updated the software.

Original suggestions never recorded films and stuck to only thumbed programmes.
I know I am not on my own here but I see no point in only recording thumbed programmes as I have already seen 90% of them.
Just because they have cropped up on another channel or repeated months or years later does not mean I will revisit them.

Suggestions as far as I am concerned are almost working as they should.
They now seem to be recording films.
They are now selecting non thumbed programmes.
They are recording thumbed programmes (admittedly there could be more).
Suggestions are coming from a lot more channels than before that used to be pretty much Freeview only.
The 50 limit seems pointless. Just work it as before that they use all space available and delete on a loop.
Just a shame it only updates on a Friday as the S1 Tivo would update each day.

I thought the idea of the 'thumbed' programmes was that the Suggestions would record similar programmes, not the same programmes!

I simply don't know why they changed it. I don't object to films appearing, but why limit the suggestions to 50? If I want more, why can't I have more? I really don't understand the logic of some people.

I think that perhaps there were those who thought that the more Suggestions there were, the less scope there was for recording, which of course is nonsense. As for those who 'objected' to having the Suggestions, they seemed to be totally oblivious to the fact that they could hide the facility or just not look at them at all!

I am happy that VM are listening to their customers, but the criticisms that come in do have to be properly evaluated and common sense applied. In this case, the vocal few have completely messed up what was a very good innovation. I hope they change it back again in time.

toady 02-04-2014 16:33

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by trickytree (Post 35685420)
Suggestions as far as I am concerned are almost working as they should.
They now seem to be recording films.
They are now selecting non thumbed programmes.
They are recording thumbed programmes (admittedly there could be more).
Suggestions are coming from a lot more channels than before that used to be pretty much Freeview only.
The 50 limit seems pointless. Just work it as before that they use all space available and delete on a loop.
Just a shame it only updates on a Friday as the S1 Tivo would update each day.

They are not working at all now for us, they are ignoring anything we have thumbed, and recording rubbish that we would never watch and none of what are recording have anything that matches what we have recorded or thumbed, i.e none of them have the same actors or are in the same category.

Very close to disabling the suggestions feature considering its been ruined since the update

andy_m 02-04-2014 17:28

Re: Tivo Not Making Any "Suggestions"
 
It was never the case that the old software only recorded shows that had already been thumbed, or just those from freeview channels (that's only been the case since the update), although I accept I never once saw a movie. Interestingly, when you go to browse tv and collections, there is a suggestions folder in tv, but not in movies, and so I always assumed that the lack of movie suggestions was deliberate.

The 50 limit makes suggestions useless, as far as I'm concerned, however. Whether you like the new implementation or the old one, the fact is that it is very easy to have 50 shows you have little interest in. Make that a folder of nearly 300 shows and you're much more likely to make use of it. I never check suggestions now, whereas it used to be the best thing about TiVo as I was concerned.

spiderplant 02-04-2014 21:05

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by andy_m (Post 35685530)
Interestingly, when you go to browse tv and collections, there is a suggestions folder in tv, but not in movies, and so I always assumed that the lack of movie suggestions was deliberate.

The old algorithm inadvertently gave more weighting to programmes in series, which put standalone movies at a disadvantage. 1 or 2 thumbs on movies had no effect. It could record movies as Suggestions, but only with some ardent thumbing.

OLD BOY 03-04-2014 14:19

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by spiderplant (Post 35685591)
The old algorithm inadvertently gave more weighting to programmes in series, which put standalone movies at a disadvantage. 1 or 2 thumbs on movies had no effect. It could record movies as Suggestions, but only with some ardent thumbing.

To my mind, the system should be geared around the thumbs. This way, if you liked, say, Star Trek and Battlestar Galactica, the system would pick out other programmes and films with a similar genre (in this case, science fiction). It should not bring you in at the middle of a series, or just record a one off programme from that series, but it should record all the programmes in the series and maybe advertise it at the top of the home screen on the TIVO to alert you to it.

I'm afraid that although a late convert to Suggestions, just as I was beginning to take notice of it, the thing was totally corrupted! I do hope VM have a re-think about this, and soon! Done correctly, it's like having another TV channel 'on demand' that is geared to your likes.

trickytree 09-04-2014 15:07

Re: Tivo Not Making Any "Suggestions"
 
In my second week of Suggestions since doing a thumb reset and I think it is nearly there.

I have 3 issues that I can think of :-
1) Seems too heavily weighted now to recording things that have no thumbs where as original S1 Tivo had a nice balance of thumbs and not. Personally I'm not really bothered about thumbed recordings but I can see why others are.
2) I am only getting 1 or 2 suggestions a day, sometimes none. My original S1 Tivo used to be busy through my working day and through the night when I was not using it recording all manner of stuff.
3) The 50 limit seems pointless. Just use the rest of the available space like it was intended. With me getting on average 1 suggestion a day 50 would take close to 2 months to fill!

Final comment is it is clear the software is screwed on older installed Tivos and without a reset of thumbs there could be many people out there experiencing the same issues I was for months.
I'm by no means saying it is perfect now but it certainly is better.

gulf4uk 12-05-2014 19:41

Re: Tivo Not Making Any "Suggestions"
 
HI

Tried the various menus but how do you turn suggestions off on TIVO its filling the box with nothing I want .Even things I already seen or repeats

thanks

Tony

spiderplant 12-05-2014 22:10

Re: Tivo Not Making Any "Suggestions"
 
Home -> Help & Settings -> Settings -> Recordings -> Suggestions

Though it doesn't really fill the box. Suggestions will never stop your planned recordings from taking place.

gulf4uk 13-05-2014 19:33

Re: Tivo Not Making Any "Suggestions"
 
Thanks the reply been through all those settings made no difference at all still
records everything we don't want ..

MalteseFalcon 13-05-2014 20:10

Re: Tivo Not Making Any "Suggestions"
 
Are you certain the suggestions option is set to off? If it is off, then check your series links for new and reruns, new only and everything. After that, a call to CS is probably in order.

spiderplant 13-05-2014 20:20

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by gulf4uk (Post 35697954)
Thanks the reply been through all those settings made no difference at all still
records everything we don't want ..

Then they aren't Suggestions. Perhaps you've accidentally set up a WishList that is more general than you intended. What icon is displayed next to the unwanted recordings?

spiderplant 24-04-2015 19:12

Re: Tivo Not Making Any "Suggestions"
 
Has anyone noticed an increase in the number of Suggestions being recorded recently?

devilincarnate 24-04-2015 21:17

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by spiderplant (Post 35773687)
Has anyone noticed an increase in the number of Suggestions being recorded recently?

Yep there has been more 2/3 times more this week SP

trickytree 24-04-2015 22:06

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by spiderplant (Post 35773687)
Has anyone noticed an increase in the number of Suggestions being recorded recently?

Yes loads more.
I read on the Virgin forum someone received an email stating they had made changes to the suggestions and hoped they liked them.
I was getting suggestions I could count on 1 hand where as today I have 2 pages of them for this week.
Some with thumbs but most without so they are true suggestions.

Not sure how relevant they are just yet but certainly looks improved a year or more later I see after I last posted on this thread! :D

alwaysabear 24-04-2015 23:50

Re: Tivo Not Making Any "Suggestions"
 
Yes same here , about three times as many. Has something changed SP?

denphone 25-04-2015 06:17

Re: Tivo Not Making Any "Suggestions"
 
Yes l have just checked and there is certainly plenty more there.:tu:

spiderplant 25-04-2015 09:12

Re: Tivo Not Making Any "Suggestions"
 
Quote:

Originally Posted by alwaysabear (Post 35773703)
Has something changed SP?

Yes, the dial has finally been turned up, though still not to the levels of the good old days. We're going to monitor it for a while, and may make further adjustments later.

Thanks for the feedback.

jb66 25-04-2015 10:05

Re: Tivo Not Making Any "Suggestions"
 
I noticed my suggestions filling up more


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