Virgin Media adds 30,000 cable customers in last quarter
 

Sauce: http://www.thinkbroadband.com/news/6...t-quarter.html

So on the whole (and national aside), Virgin are slowly increasing customers. I find it particularly interesting that about 40% of the homes they pass have some form of service. Say what you will about FTTC this and Virgin that, the fact that they're still adding customers must mean they're doing something right.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

I hope they are not adding customers to congested areas.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Hang on a sec, they added 30,000 cable customers but lost 16,000 adsl customers.....how many cable customers did they lose? I am interested in net growth, for all we know they got 30,000 new bb customers but lost 40,000 to Openreach.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

The 30,000 Internet Subscriber add is a net add isn't it?

From the Liberty results themselves:

Re: Virgin Media adds 30,000 cable customers in last quarter
 

It depends which way you want to look at it. It says "added", not gained. You can easily say they added 30,000 customers and lost 40,000

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Last quarter covers uni students moving to their new house, so 9 month contracts will have been signed all over the country

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Cable broadband customers

30th June 2013 - 4,306,400
30th September 2013 - 4,336,600

Re: Virgin Media adds 30,000 cable customers in last quarter
 

The bottom row in the PDF (page 23) http://www.libertyglobal.com/pdf/pre...3-13-Final.pdf says:

So as the figure isn't in brackets it's a Net Addition of 30,000

---------- Post added at 14:58 ---------- Previous post was at 14:55 ----------

BTW it's cable broadband additions we are talking about here

For the customer change it's this one
Of which VM had a Net Add of 13,500

Re: Virgin Media adds 30,000 cable customers in last quarter
 

yep VMs marketing team doing their job, so someone is doing something right.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

My condolences to the 30k that made that terrible mistake!

300 a day isn't bad when you have access to 12.5 million customers.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

It's probably more than 300 a day, the 30,000 is a net gain. For all we know, a million people have left Virgin but a 1,030,000 have signed up.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

It's not necessarily a mistake. My area suffers moderate congestion yet I took a discount and a new 12 month minimum rather than move to fibre. Why? Because imo VM are offering me the most cost effective solution. Note I don't say the best or fastest connection but the most cost effective. Not having to pay a minimum of £10pm for the last mile delivery makes a difference.

I think craig hit the nail on the head with a major source of those new customers. It would be interesting to know what the numbers were at this time last year rather than those from the previous quarter to see the year on year change.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

that is what i wanted to know

Re: Virgin Media adds 30,000 cable customers in last quarter
 

I'm sure they used to publish churn figures in their results, do they not anymore?

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Liberty only publish the variance for their operations - although they do publish 'rgus' of which VM lost 6,800.

However that's not the same as churn I don't think as it could be partial disconnections.

This is in the summary:

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Share price up 5 dollars off the back of the results so happy days for you guys in that share save scheme you have.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

already cashed in this years on 1st of the month.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Looks like craig was right then - 30k 9 month student contracts end in Q2 and 30k new ones start in Q3.

It's the year on year figures that count.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Not sure about that

The 30,000 RGUs as defined by LGI will be across all products i.e. TV, Telco and cable BBI. Whereas the 30,000 additions in these results are just for BBI

Re: Virgin Media adds 30,000 cable customers in last quarter
 

You count as a new customer as is new contract?

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Not usually....

Re: Virgin Media adds 30,000 cable customers in last quarter
 

They have 127100 more broadband customers than 12 months ago

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Thanks for clarifying that. I must say that I'm surprised as I would have expected numbers to either be stable or falling with the FTTC rollout.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

This will probably happen when the rollout is complete enough for the FTTC providers to start 'willy waving' the advantages the technology brings

Re: Virgin Media adds 30,000 cable customers in last quarter
 

In their last results the CEO stated that in areas where FTTC was built in areas where VM operate, there had been no impact on VM at all, despite substantial advertising.

Maybe its the way things are bundled as VM have nearly 70% of customers on triple play compared to 30 something % with Sky and a very low figure for BT.

If BT continue to grow their TV offering I reckon that could change things though.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Indeed it was an excellent profit and i am now looking forward to next years :)

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Picking up on the FTTC rollout, the attraction of FTTC lies in two factors that I can think of:

1. ADSL users a long way from the exchange

2. Disaffected VM cable users.

Could it be deduced that VM not falling with FTTC rollout means that VM isn't as bad across the country as some say it is?

Re: Virgin Media adds 30,000 cable customers in last quarter
 

Well I stayed with VM rather than switch to FTTC a year ago because the FTTC install was a no-show and the new date given was past my VM cancellation date. This year I again stopped but that was because VM offered me a massive bribe discount to stay with them.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

I'm pretty sure you've hit the nail on the head there, Seph. I've been saying it for ages now, Virgin isn't perfect but they've come a long, long way in the last 12 months or so (and yes, they've still got some ways to go). The cynical side of me thinks they didn't really have much choice with the FTTC rollout but that just goes to show how big a difference a little competition can make.

Re: Virgin Media adds 30,000 cable customers in last quarter
 

BT practically gave up on their BT Vision product when they did the deal with VM.

Yo can get BT sport now on Sky and VM, there is no driver for a customer to sign up to BT vision.