Very slow downloads, have I been capped?
 

Hello,

OS: Windows 8 x64
CPU: Intel (4th Gen) i7 3.50GHz
RAM: 16GB

I recently updated to the Super "Dooper" Hub #2 and since I have been on this service my connection has dropped to a crawling pace. The engineer said to be before he left. If you get any problems with the connection, give faults a call to make sure that they've put you on the right part of the network. I must admit, this has happened before and they messed up my connection, until I spoke to somebody who was knowledgeable to understand that somebody had made a mistake. I hate calling faults because... I always end up speaking to dumbest of them all who is obviously reading from a scripted questionnaire.

Well my connection at the moment has a Speed Test of 5MB. This is a 120MB connection and the speeds that I am getting are appalling. Before my Supper Hub was changed I was getting amazing download speeds. But now I have noticed they are appalling slow.

An example: Downloading Assassin's Creed 3 from Steam on my old modem was as shown below. These are accurate speeds and not factorial, these were logged at the time of the download and continued throughout.

Super Hub #1
Current Network Usage
7.9MN/s Download Rare
11.9 MB/s Peak Download Rare

Super Hub #2
Current Network Usage
1.8 MB/s Download Rate
2.6 MB/s Peak Download Rare

I ran WinMTR for about 4 hours, and the packet loss was minimal apart from one section which was 89% PL but then it started to drop and average out about 27% PL and it's now rising up slowly again which is normal depending on how many active connections are on at one time. it's leveled out at 32%.

Packets
PS: 193
Rec: 148
Loss %: 24

Ping time
Last: 37.0
Best: 19.0
Avg: 33.0
Worst: 98.0

I know that my connection can download this game in less than 50 minutes. but on this new Super Hub the download speeds are just utter rubbish. Oh before I forget. Power levels on the modem are perfect -5.46dBMv which is fine.

It looks as though I may need to speak to faults about this. my connection is so slow I may as well be paying for an ADSL connection. I have downloaded some 400MB files from my server and these are slow as well. I have downloaded some large files from various websites and these are slow as well.

I tried the SH#2 without the CISCO router attached and the connection was the same. At least I know the problem isn't with my equipment.

Re: Very slow downloads, have I been capped?
 

While within range, that's actually far from "perfect". What are the full stats to your modem? For every channel, up and down - we need to see the lot.

Re: Very slow downloads, have I been capped?
 

^^ What he said. -5.46 is barely 1/3rd of "perfect", though not exactly Sum Ting Wong/Wi Tu Low material either.

Re: Very slow downloads, have I been capped?
 

Here we go, I have compiled other data as well just in case you require this as well. If you need anything else just PM me.

Modem Logs:

Incoming Logs: https://app.box.com/s/io7h3yfdgjsb475ukjdx
Status Report: https://app.box.com/s/bjzu7q47zf09cab4fh73
WinMTR: https://app.box.com/s/nw40fut3v0sfso0lkz0s

Everything was fine until the 15th of this month and then it just went... Pete Tong. and the downstream PW was the same as it is now. I'll change the Forward Path Attenuator tomorrow to lower the PW...

Re: Very slow downloads, have I been capped?
 

The downstream power is too low and your SNR is too low. Poor signal would appear to be the source of your packet loss and consequently low throughput.

Re: Very slow downloads, have I been capped?
 

[RESOLVED]

Okay, I have been using CISCO routers for years and I have never know them to be sensitive to router names...? Because you cannot put a space in the center of a two worded name. I put a - which I think threw the modem into Numpty Mode because changed the router name without spaces or - and also left the Local Network Host Name as default and now the download speeds are back to normal. I ran a bandwidth test and I am now hitting what I should be hitting. So testing the SH#2 was down to me not rebooting the cable modem, so I have put that down to cache.

I know this is probably a long shot but it has resolved the hideous download speeds. I just downloaded TC Ghost Recon FS, Metro Last Light and Sniper Ghost Warrior 2 and the results were.

Current Network Usage
15.5 MB/s Download Rate
15.5 MB/s Peak Downloaded Rate
24.2 Total Downloaded (DLC Packs increases TD)

HAAPIS: Happy as a ? "I'll leave the rest to your imagination."

I never want to go through that again. :bigcry:

---------- Post added at 03:02 ---------- Previous post was at 02:56 ----------

There has always been a borderline between people saying too low and needs to be higher for DS ideally between -1.5 and -2.5 is ideal depending on which part of the network you're on and which part of the UK you're in.

Ideally Newport West for example -5.6 isn't that bad -10 would have consequences on the connection and -15 would cause the modem to power cycle all the time.

Re: Very slow downloads, have I been capped?
 

The SH2 isnt Cisco its Netgear.

Re: Very slow downloads, have I been capped?
 

I know, Mine is set to "Cable Modem Mode." I have a CISCO router which I use instead of the Netgear. To be honest... I'm not a fan of Netgear routers, their paranoid and give you false results. I'd trust CISCO over Netgear any day.

Re: Very slow downloads, have I been capped?
 

My 120/12 is terrible slow all weekend and all day today. Engineer been here today swap new superhub and he checked everything say 34/7 is fine as it was suppose to be up to 120 and up to 12 and he say there is nothing further he can do about it.
https://www.cableforum.co.uk/images/local/2013/09/7.png
https://www.cableforum.co.uk/images/local/2013/09/8.png
https://www.cableforum.co.uk/images/local/2013/09/9.png


Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 283000000 Hz 291000000 Hz 299000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz N/A N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked N/A N/A
Channel ID 91 92 93 94 95 151 N/A N/A
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 N/A N/A
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 N/A N/A
Interleave Depth
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12 N/A N/A
Power Level (dBmV) 17.2 dBmV 17.3 dBmV 17.3 dBmV 17.1 dBmV 17.1 dBmV 17.1 dBmV N/A N/A
RxMER (dB) 41.8 dB 41.8 dB 41.9 dB 41.4 dB 41.4 dB 41.9 dB N/A N/A


Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 34 33 N/A N/A
Frequency (Hz) 35800000 Hz 45800000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 45.0 dBmV 45.0 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 0 0 N/A N/A
T4 Timeouts 0 0 N/A N/A

Re: Very slow downloads, have I been capped?
 

nice downstream power, the tech who visited is what is known as an idiot

Re: Very slow downloads, have I been capped?
 

Yeah, 17+? That's a joke.

Re: Very slow downloads, have I been capped?
 

The tech is a female (not surprise me) they re-booked me a 2nd engineer come out tomorrow urgent!

Re: Very slow downloads, have I been capped?
 

i bought myself a Netgear WNDR3700v4 the other day and i cannot fault it.

Re: Very slow downloads, have I been capped?
 

Tech Man been this morning and now fixed power level is that power level look ok now?

https://www.cableforum.co.uk/images/...2013/09/10.jpg

https://www.cableforum.co.uk/images/local/2013/09/5.png

Re: Very slow downloads, have I been capped?
 

They're still not great to be honest but they're in line.

Re: Very slow downloads, have I been capped?
 

Eh what wong with it? Shall I call for another engineer come out?

Re: Very slow downloads, have I been capped?
 

Nothing's wrong with them really. The downstream power levels should be as close to 0 as possible but there's leeway with that, I think (Don't quite me exactly) that the range is anywhere from -3 to +7 is considered acceptable. Yours are hanging around +3 to +4 which isn't exactly bang on 0, but it's still within the acceptable range. Your connection will be absolutely fine like this, I'd just have expected the engineer to get them a bit closer to 0.

Re: Very slow downloads, have I been capped?
 

Tech I had out recently didn't seem bothered mine were 6+, not causing problems though

Re: Very slow downloads, have I been capped?
 

AS I said, still in range. Techs don't have a lot of time on site (10mins per property on average) so if it's working ok, they won't touch it. Telford's issue was with power levels though so I'd have thought they'd realign them to 0 if possible. I don't know though.

+6 is still absolutely fine. Mine used to sit at +9.5 and were still fine though I'd wager if they got much higher they'd start dying.

Re: Very slow downloads, have I been capped?
 

It good of tech guy texted on my mobile asked me to check power level if it was all ok and if the speed still issues reply to him then he will come over to check the cabinet, network for me. But, I reply him say all is fine the speed still spot on 126/11.5 and power level still within range +3.0 to +4.0

Re: Very slow downloads, have I been capped?
 

Techs get 41 minutes per job (including travel time) also it depends on where Telford is in the cab those levels are prob the best they are going to be.

Re: Very slow downloads, have I been capped?
 

Telford is back on cable?

Re: Very slow downloads, have I been capped?
 

Apparently he never left

Re: Very slow downloads, have I been capped?
 

http://www.cableforum.co.uk/board/12...l#post35499233 But there he claims he's on Sky Fibre!

Re: Very slow downloads, have I been capped?
 

He changes his connection like other people changes clothes (underwear) or maybe he just surfaces from under the bridge....after deciding on what connection he is on and want to rate or slate this week.

Re: Very slow downloads, have I been capped?
 

Correct. As for the record, I still connection with Virgin Media since 2007.

---------- Post added at 19:02 ---------- Previous post was at 18:59 ----------

I was winding people up. I never had any Sky Fibre because FTTC isn't available in my area.

Re: Very slow downloads, have I been capped?
 

You have the most well connected bridge in britain...

Didnt you even have FTTP at one point?

Re: Very slow downloads, have I been capped?
 

Except the railway bridge that all the nation's fibre backbones run over...

Re: Very slow downloads, have I been capped?
 

I can only presume said bridge is in Telford.

Re: Very slow downloads, have I been capped?
 

still waiting for virgin to confirmed 330/33 sooner or later to competition with BT FTTCoD 330/33

Re: Very slow downloads, have I been capped?
 

Randomizing new tiers doesn't make them real....

Re: Very slow downloads, have I been capped?
 

To be fair to them I have also heard that 200/20 is close. But I guess you will see

Re: Very slow downloads, have I been capped?
 

200 is a nice round number for Virgin to promote and sounds much more impressive than say 150 or 18. 300 is probably pushing it far though, so for all intents and purposes, the next bigger tier probably will be 200.

Re: Very slow downloads, have I been capped?
 

You never know with Virgin Media. They might surprise us sooner. Have they completed doubled speed/120 Meg roll out yet?

Re: Very slow downloads, have I been capped?
 

No they havent! My area has been pushed forward...

Re: Very slow downloads, have I been capped?
 

These are mine.

0.85 -0.44 -0.30 -0.49 -0.40 -0.51 -0.59 -0.81

not sure if they are any good or not.

Re: Very slow downloads, have I been capped?
 

Given it's 30-60-120 now, do you really think they'll choose to go 30-60-120-200 instead of, say, 30-60-120-240? After all, "the competition" is "selling" 300.

Re: Very slow downloads, have I been capped?
 

Well there is that, it depends on how Virgin wants to do it. They seemed to go to a lot of effort to consolidate the 50/100 tiers into just one 120Mbit tier so for all we know, they'll up everyone to say 50/100/200. That would certainly put the willies up a lot of FTTC and each tier would be directly comparable (50 beats 40, 100 beats 80 and 200 just takes the ****).

Re: Very slow downloads, have I been capped?
 

Heh, but wasn't that the whole idea behind the current speeds already? 30 was supposed to be comparable to 40 on FTTC, 60 to 80, and 120 just taking the ****.

Re: Very slow downloads, have I been capped?
 

Yeah probably, but they're comparable in that they fall a little short. Upping to the other way means Virgin seems faster (on paper and before STM, at least).

Re: Very slow downloads, have I been capped?
 

This does look like a very probable route in my eyes