Rascals
 

My mum has moved house this week, the team came round to install at her new address and have done a runner with her old modem and left her a brand new super hub 1 without asking, why are they doing new installs with dodgy equipment? If I'd have been there they wouldn't have done it ill tell you.

Re: Rascals
 

I`m moving in 2 weeks, can I ask/insist that I keep my vmng300 modem ?

Re: Rascals
 

Unless she had an ambit300, the superhub is actually worth having as an upgrade to DOCSIS3.

Re: Rascals
 

When you move you get moved to 30meg minimum. You have no choice keeping old modems

Re: Rascals
 

Another good reason not to move - I can keep my 20Mb BB M with Superhub 2.

Re: Rascals
 

you can defo insist dude. It might be best practise for them to try and swap over cpe but the only way your vmng300 won't work is if they give you a new shub and get it registered. As far as the network is concerned your vmng300 will still be registered and authorised and you will be able to hook it up and it will work no probs without any engineer input.

Re: Rascals
 

Why would you want to? If you have a SH2, the 20Meg service will be no different than the 30 other than just being slower.

Re: Rascals
 

You could try asking nicely, but you can't insist...

It's not your modem - It belongs to VM and they can change it if they wish.

Of course, you could threaten to cancel your service :)

Re: Rascals
 

I suppose the point is that when I log into my virgin media it offers me a super hub 2 , yet she was given a brand new shub1

Re: Rascals
 

Which broadband package has your Mum got though? SH1 is still stand issue on the lower tiers...

Re: Rascals
 

I asked for a Superhub 2 the other day, the chap had a look on my account and said "No problem, you have 60Mb"

So that leads me to believe that maybe you only get a SH2 on 60Mb or above?

Re: Rascals
 

Correct. Usually new customers only though, but they might be happy to upgrade everyone now. Depends on what agent you get.

Re: Rascals
 

I will just say that Kushan said I should be able to get a free SH2 now. :P

Re: Rascals
 

No one should get a hub 2 on 30meg or lower, but somehow some have

Re: Rascals
 

I fall into one category with 20Mb and Superhub 2 - trialist.

There is another category - those on 30Mb or below who choose to pay for the privilege of securing a Superhub 2.

---------- Post added at 09:56 ---------- Previous post was at 09:54 ----------

As well as slower (but adequate for my needs and those of many more who have higher), it's cheaper.

Re: Rascals
 

Only if you are on the legacy BB M 20Mbit

Those on BB L 20Mbit will pay the same as those on BB L 30Mbit

Re: Rascals
 

I would be very surprised if that was still the case. Do you not think you'd be worth calling retentions and seeing if they can give you a better deal? They certainly can't make it any more expensive.

Re: Rascals
 

But is L20 getting upgraded to L30 at all? If not, it would silly to charge the same otherwise.

Re: Rascals
 

Wow what a joke I have never heard of Virgin taking your old modem before. What are they going to do with it?

GIVE IT TO ANOTHER CUSTOMER???

That's an absolute joke I would be furious too!

Re: Rascals
 

No, they would scrap it as anything predating the Superhub 1 is technically obsolete equipment and won't be reused on the network.

Re: Rascals
 

Not worth calling Retentions - I don't have or want a landline from Virgin Media.

Re: Rascals
 

....so? That has nothing to do with what retentions can offer you. Seriously ring them up and tell them you're thinking of leaving, they might offer you something. Even if you don't have a landline they can offer plenty of discounts.

Re: Rascals
 

Good advice Kush, retentions are not there to sell you anything more than what you have (although they may offer extras) but are there to keep you as a customer.

Re: Rascals
 

Yes, but you need a SuperHub for it, whereas L20 is for the older modems, so it's opt in.