Can't Seem to get the Broadband Monitor to work :(
 

I create a graph and leave it with my PC and internet on.

However, I only ever get a block of red.

I'm running Win 7 with Norton 2013.

Anyone got any ideas why it wont work?

Re: Can't Seem to get the Broadband Monitor to work :(
 

Make sure 'Respond to ICMP echo requests sent to WAN IP' is ticked in your modem/router settings.

Re: Can't Seem to get the Broadband Monitor to work :(
 

I'm using the VMNG300 so does this apply? If so how do I check it?

Re: Can't Seem to get the Broadband Monitor to work :(
 

Yes i think it should apply, on the Superhub this option is found under advanced/tools/ping, i am not sure where it is on the VMNG300 though but i am sure someone will respond with your answer soon.

Re: Can't Seem to get the Broadband Monitor to work :(
 

If you're using a VMNG300 and not attaching your PC through a router and if you don't have a software firewall on your PC, then you you will be unable to allow ICMP through.

There are no user controlled settings on the VMNG300 of which I am aware that allow ICMP to be set to permitted.

If you have a router attached to the VMNG300, you'd set ICMP allow in the firewall or some setting there.

If you don't have a router attached and you have a software firewall (e.g. McAfee) then you can set that to pass ICMP. I've never tried this because I've always had a router attached. if it does work, it'll stop working when you turn your PC off.

HTH

Re: Can't Seem to get the Broadband Monitor to work :(
 

Eh? Nonsense. By definition if you don't have a software firewall, then everything will be allowed through.

Re: Can't Seem to get the Broadband Monitor to work :(
 

Well, I have Norton and it allows the ICMP.

Still dosent seem to work :(

Re: Can't Seem to get the Broadband Monitor to work :(
 

Do you have your PC directly connected to the modem? Do you have Windows firewall on? What version of Windows? What IP do you have set up in the monitor? If you're paranoid about privacy just state the first 6 or even 3 digits.

Re: Can't Seem to get the Broadband Monitor to work :(
 

Yes direct from Modem to PC.

Windows Firewall is off.

Windows 7 64-bit SP1

I remember the IP started with "10." (Can give better indication tomorrow as I can't get to my PC right now).

Re: Can't Seem to get the Broadband Monitor to work :(
 

A 10.x.x.x IP would have been an incorrect (and invalid) one to use with the ping monitor, hence why it didn't work. You should use the IP it autodetects and fills in for you when you set up the monitor, or failing that go to www.whatismyip.com

Unless either of the above also give a 10.x.x.x IP, at which point something really weird is going on.

Re: Can't Seem to get the Broadband Monitor to work :(
 

He can hit the CONNECTION link in the forum to get the IP address.

Re: Can't Seem to get the Broadband Monitor to work :(
 

enable ping response in Windows 7:

Control Panel --> System and security --> Windows Firewall --> Advanced settings --> Inbound rules --> New rule --> custom rule

in Protocol and ports: Protocol: ICMPv4
on the same panel go to customize, choose "Specific ICMP types", check the box "echo request"

The rest is trivial; go to next... next... and save it.

Re: Can't Seem to get the Broadband Monitor to work :(
 

Just checked and the IP address is showing as 82.19.24x.xxx on the website.

This matches what is shown on the "whatismyip" site too.

Re: Can't Seem to get the Broadband Monitor to work :(
 

10.x.x.x IP's are internal (like 192.168.x.x), which is why that would never work.

Re: Can't Seem to get the Broadband Monitor to work :(
 

Windows Firewall is off.

Norton Firewall allows the ICMP.

However I did set up a rule in Norton to allow Echo Inbound and Echo Requests.

Re: Can't Seem to get the Broadband Monitor to work :(
 

If you have now changed the IP address to the 82.x one and have allowed echo requests as above then it should work. do you see anything on the TBB graph yet?

Re: Can't Seem to get the Broadband Monitor to work :(
 

Still only a block of red :(

Have no idea why it dosent work!


Btw, the IP address was always "82.xx"

I don't know where I got '10.xxx' from >.<

Re: Can't Seem to get the Broadband Monitor to work :(
 

Can you ping said IP from your local computer?

Re: Can't Seem to get the Broadband Monitor to work :(
 

You mean ping my own IP address?

Re: Can't Seem to get the Broadband Monitor to work :(
 

do you get a reply pinging the 82.xx address from your computer?

Re: Can't Seem to get the Broadband Monitor to work :(
 

Yes, just checked and its all <1ms,

And then at the end it says 0ms for all of them.

So it does work pinging my own IP address from my computer.

Re: Can't Seem to get the Broadband Monitor to work :(
 

This is how it should look like

Can you show what your looks like please.

Re: Can't Seem to get the Broadband Monitor to work :(
 

The same but in the reply section it says:

time=<1ms

for all the of them.

Then at the end,

the Min, Max & Average are all 0ms.

Re: Can't Seem to get the Broadband Monitor to work :(
 

That seems right, and the interface is responding.

I wonder if you have your ICMP rules set to allow only certain subnets or local sources. Could you turn off Norton completely for a minute or two to see if that changes anything?

Re: Can't Seem to get the Broadband Monitor to work :(
 

The ICMP rules allow all traffic.

I have doubled checked this.

I also set up my own rule to allow all ICMP traffic too.

I have also disabled Norton for 5 minutes as well.

I still only get a big red line and after a while a giant block of red :(

Re: Can't Seem to get the Broadband Monitor to work :(
 

Ethan, can you do me a favour and run the "ipconfig" command. It's just like ping, except instead of "ping 82.x.x.x" just type "ipconfig" into a command line. You should get a list of network adapters with IP addresses. Now I know your IP address begins with 80.195 but I want to double check that's what your computer is showing.

For the record, this is what it looks like for me when I run the command:

http://i.imgur.com/yOh9JKD.png

My IP address is 192.168.1.69.

Re: Can't Seem to get the Broadband Monitor to work :(
 

Yep, computer shows exactly the same IP that ThinkBroadband shows, 82.19.xxx

Re: Can't Seem to get the Broadband Monitor to work :(
 

Then there's something else blocking your responses. If it's not your firewall, it's something else running on your machine.

Re: Can't Seem to get the Broadband Monitor to work :(
 

I wonder what it could be.

I did a clean Win 7 install only 2 weeks ago.

All I really have is Norton, iTunes and IE/Chrome installed :/

Re: Can't Seem to get the Broadband Monitor to work :(
 

Do yourself a favour and get rid of norton. It's more trouble than it's worth.

(Make sure you have an alternative Firewall though).

Re: Can't Seem to get the Broadband Monitor to work :(
 

Thats the thing, I have tried all the major ones and I find Norton to be the best :/

Re: Can't Seem to get the Broadband Monitor to work :(
 

Time to invest in a router, methinks!

Re: Can't Seem to get the Broadband Monitor to work :(
 

The only time I will be changing my current setup is when a new speed package from VM requires me too :)

Re: Can't Seem to get the Broadband Monitor to work :(
 

Safe mode with networking?

Re: Can't Seem to get the Broadband Monitor to work :(
 

Since upgrading my router from the superhub to a TP-Link W8980 all i get is a sea of red on my graph (used to work before, so obviously its to do with the router). I have searched online but to no avail, I cant seem to find anything on any of the settings of the router to allow ICMP pings. Any boffins about????

Re: Can't Seem to get the Broadband Monitor to work :(
 

I'm going to do a clean install of Win 8.1 tomorrow and before I load Norton onto it I will give the monitor a go to see if it works :)

Re: Can't Seem to get the Broadband Monitor to work :(
 

Your IP will have changed so you need to set up a new monitor if you haven't already.

Also given that that is an ADSL2 router you shouldn't really be posting in a 120Mb Cable thread.

If you are actually on cable, then you should take the router back and get a refund.

Re: Can't Seem to get the Broadband Monitor to work :(
 

Qas I am on cable mate and the router supports cable (even though it is described as an ADSL router), wireless range, ping, throughput speeds are through the roof (even though I am only on the 30mb service). Cheers for the tip ref the ip address, I will try and set a new monitor up and see what happens.

Yep creating a new monitor sorted it!!! :tu:

Re: Can't Seem to get the Broadband Monitor to work :(
 

If you're on cable then as I say, take the router back for a refund. You've paid double what you should have for an extra feature (ADSL2+) that you will never use. The non-ADSL2 version is cheaper and has identical speed and range.

Re: Can't Seem to get the Broadband Monitor to work :(
 

My fault mate as a) I've opened it and it works so I cant take it back and b) I am out of contract with Virgin and waiting for BT to sort themselves out and lay Infinity 2 cable to a exchange close to me. Thanks for the tip on the monitor though.

Re: Can't Seem to get the Broadband Monitor to work :(
 

You won't need ADSL connectivity with Infinity either. You get a modem and a separate wireless router which, as it happens, also supports ADSL and well as ethernet from a modem.

Re: Can't Seem to get the Broadband Monitor to work :(
 

infinity is VDSL not ADSL so as kwikky says, it wont work for that either

Re: Can't Seem to get the Broadband Monitor to work :(
 

VDSL2 to be precise.

Re: Can't Seem to get the Broadband Monitor to work :(
 

Ok cheers anyway guys, I might have paid a bit more than I needed to (£10 in the end) but V impressed so far with the router apart from setting up the USB sharing for the attached drive

Re: Can't Seem to get the Broadband Monitor to work :(
 

Also, its ADSL2 if you want to be a b:shocked::shocked::shocked:end

Re: Can't Seem to get the Broadband Monitor to work :(
 

You mean ADSL2+