VM least complained BB provider according to ofcom
 

For all the noise on here from ex and present customers it appears that VM is the least complained about Broadband provider?

http://www.cable.co.uk/news/ee-tops-...gue-801604262/

Re: VM least complained BB provider according to ofcom
 

These are just complaints made to Ofcom.

meaningless.

Hmmm.

---------- Post added at 15:33 ---------- Previous post was at 15:26 ----------

Take that homepage for example.
http://www.cable.co.uk/

Compare Broadband, TV & Phone

All that's in the list is Virgin and Sky.

case closed.

Put your postcode in.

you get Virgin in a big pop up every time.

biased?

Re: VM least complained BB provider according to ofcom
 

Really ! I have just checked it for OX14 and get Sky, Virgin, BT and TalkTalk

Re: VM least complained BB provider according to ofcom
 

Must be looking at a different site to me

Re: VM least complained BB provider according to ofcom
 

The dropdown list.

and the big pop up.

Re: VM least complained BB provider according to ofcom
 

No big pop up here and you seem to be ignoring



---------- Post added at 15:46 ---------- Previous post was at 15:45 ----------

Anyway, although it may be 'approved by OFCOM' it's not run by them, so isn't this a bit off topic?

The report itself is from OFCOM and is published here http://stakeholders.ofcom.org.uk/mar...1-jan-mar-2013 - cable.co.uk are just reporting what it says

Re: VM least complained BB provider according to ofcom
 

The dropdown list is where they mention Virgin.

your results are after you select other.

---------- Post added at 15:49 ---------- Previous post was at 15:47 ----------

Why would you want it to be off topic?

the site in the OP is the one me and you are discussing.
the same one that published the findings.

Re: VM least complained BB provider according to ofcom
 

No, OFCOM published the findings, cable.co.uk reported it.

Re: VM least complained BB provider according to ofcom
 

Same thing.

and in that dropdown list, why isn't there a 'phone' only?

Re: VM least complained BB provider according to ofcom
 

Cable.co.uk is operated and owned by Existent Ltd.

Does not say 'operated and owned by OFCOM' therefore is not the same

Why don't you ask them http://www.cable.co.uk/contact/

Re: VM least complained BB provider according to ofcom
 

After my tea.

do Virgin do a phone only?

Re: VM least complained BB provider according to ofcom
 

Yes

Re: VM least complained BB provider according to ofcom
 

So do BT and Talk Talk etc...

maybe they left it out so you had to have the TV and/or broadband as well?

---------- Post added at 16:12 ---------- Previous post was at 15:59 ----------

What I'll be asking them as well as the not listing the phone only option is, where it says The providers covered here are BT Retail, Sky, TalkTalk Group, Virgin Media and Orange/EE. is that meaning they were the only ones that were compared for the result list.

meaning that there's a possibility that another provider would (if they were in the mix) hold the award for being the least complained about.

Re: VM least complained BB provider according to ofcom
 

They cover more than that:

For a phone only search for me I get Primus, Vonage, Tesco

But again, if you have issues with cable.co.uk, it's irrelevent to the OFCOM report

Re: VM least complained BB provider according to ofcom
 

I know that.

it was just this part I was referring to
Fixed broadband: The providers covered here are BT Retail, Sky, TalkTalk Group, Virgin Media and Orange/EE

Re: VM least complained BB provider according to ofcom
 

These are just based on reports to Ofcom, which does not necessarily reflect how many customers of each isp have actually complained directly to the isp. For instance I have not complained to Ofcom but I did let Watchdog know of my issues.

Even so, lets look at how pathetic the reality is compared to the headline stat of VM being the least complained about:

So ten people out of a thousand complained about Sky while eight in one thousand complained about Virgin. Hardly a massive difference yet the VM groupies will shout about it and VM may even use it in its advertising.

There is also the fact that VM probably had more complaints overall but these stats are averaged out over 1k customers.

---------- Post added at 18:10 ---------- Previous post was at 18:00 ----------

Don't forget the details of the Pay TV complaints:

More complaints about VM than Sky, didn't see you shout about that part ;)

Re: VM least complained BB provider according to ofcom
 

NOOOO, I won't have it or believe it.

Oh dear some just can't except it

Re: VM least complained BB provider according to ofcom
 

VM are also the least complained about fixed line provider too. Looks like they are doing a good job, just need to get the tv stuff sorted now as they are slightly behind Sky in that category.

http://stakeholders.ofcom.org.uk/bin...jan-mar-13.pdf

Re: VM least complained BB provider according to ofcom
 

The stats aren't averaged out over one thousand customers, they are averaged per thousand customers....

Re: VM least complained BB provider according to ofcom
 

That is good from Virgin.

Re: VM least complained BB provider according to ofcom
 

Indeed it is but l am sure they are a few sourpusses around who will still have a go at them no matter what.

Re: VM least complained BB provider according to ofcom
 

Indeed you can never get past a chip when its on a shoulder :)

Re: VM least complained BB provider according to ofcom
 

Interesting comment from someone who claims to be an Openreach engineer

http://www.digitalspy.co.uk/tech/new...-by-ofcom.html

Re: VM least complained BB provider according to ofcom
 

Funny comments from the VM staff and the VM worshipper :D

Re: VM least complained BB provider according to ofcom
 

Failed attempt to distort statistics from a Sky worshipper

Re: VM least complained BB provider according to ofcom
 

Like there isn't better things in life to worry about

Re: VM least complained BB provider according to ofcom
 

I like watching each side of the devide attempt to prove they can wave there willys better in an argument than the other side can. I have my deck chair and some cold beers in the fridge for watching the entertainment as the children fight it out. :)

Re: VM least complained BB provider according to ofcom
 

I take it you're Eric Redfearn then?

I know that chip anywhere :)

Re: VM least complained BB provider according to ofcom
 

[QUOTE=eljay;35589140]Failed attempt to distort statistics from a Sky worshipper[/

---------- Post added at 21:35 ---------- Previous post was at 21:33 ----------

[/COLOR]Have not seen the post but can guess your probably correct

Re: VM least complained BB provider according to ofcom
 

These complaints are about complaints to the provider.
Each provider is required to register a customers complaint about whatever to do with their service, OFCOM then collates these to produce these reports. It's not just about complaints escalated to OFCOM.

At Sky, any time a customer complains about something to do with the service or a person who is part of the business, a complaint is registered on the account. I believe all other providers who are regulated by OFCOM need to have similar processes in place.

I'm sure BenMcr or some other Virgin staff member will be able to confirm if Virgin have a similar process.

Re: VM least complained BB provider according to ofcom
 

Thanks for the info, that clears things up.

Re: VM least complained BB provider according to ofcom
 

I'd maybe re-read OFCOM's own page where the report is published ;)

The data only covers complaints that consumers have chosen to report to Ofcom, and does not represent complaints consumers may have made directly to their providers or to other agencies (e.g. Alternative Dispute Resolution schemes). As such it will only provide a partial picture of complaints relating to any provider.

Re: VM least complained BB provider according to ofcom
 

See. like I said. meaningless :)

It's a bit like me saying 0.03 out of every 1,0000 people complain to me about their symptons.
when 60.56 out of every 1,000 people complain to their doctor.

the true figures could be
0.57% of every 1,000 EE customers complaints directly to EE/orange.
and 90.46% of every 1,000 Virgin Media customers complain directly to Virgin Media.

and nobody complains directly to Sky.

Re: VM least complained BB provider according to ofcom
 

Obviously not the case, as above posts show.

Also have you ever tried to register a complaint with VM? Its nigh on impossible. I have tried emailing a complaint and writing in, both of which got no reply so guessing also not logged. Trying to log a complaint on the phone I was told cannot be done, they just have call resolution peeps who try and resolve your problem instead of noting down your complaint. If you just want to complain about recent issues or treatment, there appears to be no actual complaint route to get a complaint noted.

I don't doubt that VM are not the only one with this method of stopping complaints being logged.

Re: VM least complained BB provider according to ofcom
 

Or on the otherhand you could interpret it that a higher percentage of Sky customers had problems of sufficient mangnitude to escelate their complaints to OFCOM, in comparison to VM.

Re: VM least complained BB provider according to ofcom
 

Two more per 1000 customers is hardly a massive difference.

Unhappy customers vs those that complaints really needs some weighting done although it would be an impossible task. I would like to bet that customers who take a particular provider fit in to certain categories that make them more or less likely to complain. For example TalkTalk customers may tend to be customers who are frugal with their money and also likely to complain in the hope of compensation or saving further money. Just an example but you get my drift. Some may be the type that follow complaints through further to Ofcom.

Re: VM least complained BB provider according to ofcom
 

Complaints are logged in VM, but doesn't mean staff won't try and resolve them at the point of contact. Saying 'I want to complain' doesn't suddenly change how the issue is dealt with.

If you make a complaint via Customer Services, and it's something they fix, it's logged as complaint and then marked as resolved.

If you make a complaint via email or letter it is logged when it's processed - there isn't any stage when it's blocked. Unfortunately as people use Complaints as first line customer services, then it can take time to deal with unresolved issues.

If you complain about something to the resolution team, again it's logged, but they are there to resolve issues where they can.

Re: VM least complained BB provider according to ofcom
 

It's likely that if the figures were reversed, you would probably be shouting from the rooftops that Sky had 20% less complaints than VM.

Just sayin'.... ;)

Re: VM least complained BB provider according to ofcom
 

You know what they say about assumptions ;)

Re: VM least complained BB provider according to ofcom
 

It wasn't an assumption, it was an inference....:D

Re: VM least complained BB provider according to ofcom
 

The difference is as small as the 2 in 1000 complaint stats :p:

Re: VM least complained BB provider according to ofcom
 

According to Ofcom - Virgin Media are the least complained about Broadband Provider and no amount of crap from Sky lovers will change that fact

End Of!

Re: VM least complained BB provider according to ofcom
 

You wish! :D

Re: VM least complained BB provider according to ofcom
 

I want to know who these Sky lovers are ;)

Anyone who has had bad experience's with Virgin but not with Sky? Hardly love, appreciation maybe.

Re: VM least complained BB provider according to ofcom
 

Ah yes statistics :D Depending on what you want to say you can say there's a 20% difference between them or if you wish to minimise the difference you quote a difference of 2 in 1000 between them (or 0.2% )

Re: VM least complained BB provider according to ofcom
 

No wishing needed its a documented fact. May change next qtr.

Re: VM least complained BB provider according to ofcom
 

Sorry, I use the Oxford English Dictionary, which states Rather than Wikipedia, which took it from FreeDictionary.... ;)

Strange that neither OE, Webster, Cambridge, or the MacMillan dictionaries use assumed in their definition - I know which source I would depend on...:p:

Re: VM least complained BB provider according to ofcom
 

Pwned by the im feeling lucky button in google :o:

Re: VM least complained BB provider according to ofcom
 

what about the poor people who have had problems with VM and Sky and BT.

Oh! and O2(BE).

Either "Everbody Haters" or "Neutrals" who realise that all ISP's have there faults from time to time. So say it as they see it from their own perspective but on a case by case basis without presumption or bias.

Personally don't appreciate STM or some of the atrocious customer service provided sometimes but only mention it when I feel its pertinent.

Re: VM least complained BB provider according to ofcom
 

That's because you have a balanced and mature approach to life, good on you. Same here VM cheese me off sometimes but not enough to make me change provider and spend my life dissing them. On another subject I absolutely detest an airline company as they have left me in the lurch so many times, however I voted with my feet and will never use them again but do not swan around their web site dissing them as life's too short!

Re: VM least complained BB provider according to ofcom
 

Re: VM least complained BB provider according to ofcom
 

Better than those who constantly sing VM's praises because they have shares in them. Those with genuine experience sharing it is much better than someone with a vested interest singing their praises for money reasons.

Might as well reply as Maggie has shown it is ok for the others to continue their snide off-topic comments ;)

Re: VM least complained BB provider according to ofcom
 

If you could be bothered to carry out a bit of research rather than spending your life trying to wind up people on a CABLE forum who have no interest what so ever in your bile, you would probably realise that VM shares do not exist any more. So no I am not a VM worshipper I am now a Liberty Global worshipper!

Re: VM least complained BB provider according to ofcom
 

Why are you so bothered with what I post, unless you are convinced the opposite to what you say is true and that visitors to this site appreciate honest opinions based on customers own experiences rather than the fan club line of everything is superb.

All your posts tend to attack me rather than the argument, which says a lot about you and the substance to your words ;)

Re: VM least complained BB provider according to ofcom
 

[QUOTE=Qtx;35589781

Might as well reply as Maggie has shown it is ok for the others to continue their snide off-topic comments ;)[/QUOTE]

Actually it is not.It was a comment on the utter pointlessness of threads like this that add nothing to any discussion because they always descend into anarchy and pointless off topic comments on others behaviour.

Re: VM least complained BB provider according to ofcom
 

Have YOU got a problem?

Re: VM least complained BB provider according to ofcom
 

No

---------- Post added at 23:01 ---------- Previous post was at 22:59 ----------

Have to agree on that although I would have thought it was down to moderators to slap the ones that start the topics going off-topic....

Re: VM least complained BB provider according to ofcom
 

Oh the irony..

Re: VM least complained BB provider according to ofcom
 

The important word was start ;)

Re: VM least complained BB provider according to ofcom
 

As i posted earlier i am enjoying watching the children fight amongst themselves. Great fun, and before Qt what ever his name is says i am posting this as a member of vm it has nothing to do with who i work for and more to do with the childish antics of those involved who have never grown up past puberty
.

when you guys have something grown up to say i will get involved in the real conversation until then i will just :rofl: at you all

Re: VM least complained BB provider according to ofcom
 

Everyone is out for the personal attacks tonight. The hypocrisy in your post reeks ;)

Re: VM least complained BB provider according to ofcom
 

Think what you want, and if you think that was a personal attack then i wonder how you would feel if i did carry out a personal attack on you :erm:


As i have said bring a grown up argument to the table and we can all debate it but at the moment the willy waving of mine is bigger than your's response is an indication of the childish attitudes prevalent of those who would not have a clue if the debate became grown up..

Re: VM least complained BB provider according to ofcom
 

Sirius listen to yourself. You have brough no debatable arguments to the table in you last posts and instead you are just calling others children. Doing exactly what you are telling others to while you try and sound authoritative. Come back to the table when you have looked up the word hypocrisy ;)

Re: VM least complained BB provider according to ofcom
 

Re: VM least complained BB provider according to ofcom
 

Having a few mins off from some rather mind numbing noise calculations, I've had a quick browse through the report and here are my thoughts re the VM/Sky arguements (for what they're worth):

• Across all the sectos covered (apart from pay monthly mobiles) the long term trend is complaints are dropping.
• Fixed telephone lines - VM & Sky are ahead of the game, with Sky upping theirs considerably to be just about on a par with VM
• Fixed broadband - VM were performing better (half the complaints of SKY), but seemed to have taken their eye off the ball over the last 18 months or so whilst Sky improved. However over the last quarter this trend seems that it may be reversing - next quarter will confirm the trend. Sky and VM are both well below the industry average.
• Pay TV - Sky have consistantly been the best performers, but over the last couple of years VM have been 'closing the gap' with the last quarter showing a marked improvement to bring them below the industry average and close enough to SKY to almost question if the difference between them is down to the statistical error associated with such small samples.

So there's my take on the numbers. The numbers don't mean that much anyway. We don't know how many complaints each company receives which would've enabled us to put the OFCOM report in to much better context. For example, if VM are as bad as some on here would have us believe then they must be good at 'resolving' complaints otherwise I would've expected the numbers of customers complaining to OFCOM to be higher. On the other hand, from my own experience of Sky as a customer (poor quality TV equipment) and how Mrs G was treated following the Sky/BSB merger, I'm again surprised that the Sky numbers aren't higher. The one thing I do take from the report is if the numbers for VM and Sky are so low then the other providers must be terrible!!

Cheers

Grim