TiVO deleting my programmes
 

Is there any way to set a default for the TiVO not to delete my recorded programmes? Each time I set up a new recording I have to remember to go back into the recording to tell it to keep until I delete. If I don't it deletes it after a day or two, but is not in the deleted items folder (strangely there is nothing in there). It says in recording hiccups that it was deleted to make space for new recordings but I am only up to 62%. Thanks

Re: TiVO deleting my programmes
 

Do you record everything in HD? That takes up a lot of space and in order for TiVo to 'book' the space for the next two weeks' recordings it will delete programs if it needs the space to book them

No there is no way to default 'keep till I delete' which is shy I many set all important series links

Re: TiVO deleting my programmes
 

It seems Virgin have finally agreed there is an issue with programmes deleting when not needed to be.
There is a thread about it on the official forum that is asking for examples etc.

Re: TiVO deleting my programmes
 

I'm glad its a known issue. The past week i have had a few recordings (even ones set to keep until i delete) remove themselves. In alot of the cases its recorded them and deleted them pretty much instantly. Right pain. Also had it the other day stop recording half way through a show for no reason while i was watching it, luckily i could go to the tuner and finish the show from there.

Re: TiVO deleting my programmes
 

I am sorry to hear this - please let us know when it is sorted. I can say that it has never been a problem for me. Is it area related ?

Re: TiVO deleting my programmes
 

I'm afraid I've been seeing this issue too. My TiVo was hovering around the 50% used mark, and is a tad lower at the moment. I generally record HD content. A couple of programmes I've set as to record series, hold up to 10 shows, and was going to watch more as a series, have already lost a couple of shows :(. Deleted items has also cleared itself, as have all suggestions. Something clearly gone awry.

Re: TiVO deleting my programmes
 

Ye mines the same suggestions and recently deleted always clear. My box is on 76% so its not full and have never had problems like this before and usually it is more full than this!

Re: TiVO deleting my programmes
 

If we reach 20% its well "backed up"

Re: TiVO deleting my programmes
 

Could be as much as a single character wrong in the software to cause this.

On the Sky box you can press the blue button to keep a program so that it is not automatically deleted when space is needed. Does the Tivo have a similar option you can use for the time being so you don't lose anything?

Re: TiVO deleting my programmes
 

I think it does, when i set a recording via a series link it asks how you want it saved and one option is until i delete it. The area i am in does not seem to have this issue at the moment but i see it can be annoying to lose something, can people not just undelete it ?

Re: TiVO deleting my programmes
 

Yes when you record a program you have two options regarding deletion. "Keep until space is needed" or "Keep until i delete". In my case even if i have had some recordings at "Keep until i delete" they have vanished!

Re: TiVO deleting my programmes
 

Then that is not good. :(

I have Super League games from last year on my TIVO, they better not be deleted :mad:

Re: TiVO deleting my programmes
 

On the Sky box you can apply the keep option to already recorded stuff, so maybe you can do that too and not just stuff you record from now on.

Should get the protected deletions reported as a bug too, even though its probably closely related to the original issue, just in case!

Re: TiVO deleting my programmes
 

This is quite worrying, although it hasn't happened to me yet. I'm always between 80 and 92% full but it would be a right pain to re-set all the recordings to save them. Hope they fix it soon.

Re: TiVO deleting my programmes
 

This bug has annoyed me a lot now and it all seems to be on one channel. Comedy Central.

Three shows new this week (mike and Molly, anger management, two and a half men)

Had a series link for anger management set to keep until I delete. Already had two episodes on my TiVo and it was going to record another tonight. Come to it now it recorded tonight's....then deleted all three episodes!

Mike and Molly & two and a half men manually set to record and keep until I delete. Both deleted after recording.

All recordings can't be recovered. My recently deleted and suggestions all cleared!

Recording hiccups said the shows expired and needed space. I have 76% and haven't got much to record anyway!

So that's my annoying experience. Gonna let virgin know about this as they have recognised this fault!

Re: TiVO deleting my programmes
 

BBC One HD, ITV HD have been affected so far for me, plus all suggestions. Nothing in any logs accessible to me the customer that suggests that anything needed to be deleted. I did have my shows set to "keep until space needed" and up to 10 shows. With a max disc use of 55%, on the standard 550GB TiVo there was no need for any "space needed" deletions, other than cleaning already deleted stuff and potentially suggestions.

I'll have to see if setting my series link preferences and any already recorded programme to not delete unless I request makes any difference. Interestingly, if one looks at the retention option on stuff already recorded, it suggests a date and time stamp of tommorrow as the retention, if you accept that rather than don't delete.

Re: TiVO deleting my programmes
 

I tend to keep my drive pretty full as well

Re: TiVO deleting my programmes
 

Can anyone at Virgin Media confirm that this problem is being dealt with?

Re: TiVO deleting my programmes
 

If you look on the virgin media help and support forums there is a thread regarding this issue. They have given it a fault reference of NKE00002749. Lets hope they sort it soon!

Re: TiVO deleting my programmes
 

Thanks, madlewis.

Re: TiVO deleting my programmes
 

I had a similar problem with programs being deleted when my box wasn't full. I had loads of series links saved even though these series had ended so I deleted them and since then programs haven't deleted.

Re: TiVO deleting my programmes
 

This was happening to me when I had TiVo. I just assumed it was an accepted issue as nobody ever seemed to mention it. I would just go into everything I recorded thereafter and update the status of each recording not to delete until I delete.

Not a problem I've had with SKY. With only 250Gb of hard drive space, you tend to watch stuff pretty snappy :D

Re: TiVO deleting my programmes
 

Is there a fix coming?

I'm getting hacked off with recordings disappearing right after they've recorded!

Re: TiVO deleting my programmes
 

have you changed your channel package.. i downgraded and found that it still records some series links on channels no longer subscribed, but then tivo deletes them immediately the recording finishes

Re: TiVO deleting my programmes
 

No, not changed channel package. The Tivo is only 51% full. There were 2 programmes getting recorded and when I look in recording hiccups, it's saying the episodes have expired and have been deleted?!

Very annoying.

Re: TiVO deleting my programmes
 

Give the VM Faults team a call. Dial 151 if you have a VM phone line, otherwise 0845 454 1111.

Re: TiVO deleting my programmes
 

The fix according to the VM forum is to reboot the box, have you tried that?

Re: TiVO deleting my programmes
 

God, I couldn't cope with that! My 1 TB TIVO box is consistently almost full!

I expect that you are coping with having to watch a huge number of advertisements for programmes you watch on the linear channels. I really couldn't go back to that, it would drive me mad! I haven't watched an advertisement in ages.

---------- Post added at 12:29 ---------- Previous post was at 12:26 ----------

Is it really that simple? I always do this before reporting a fault or stressing on these forums!

As they advise witheringly on the IT Crowd: "Have you tried switching it off and switching it on again....?" :D