Internet connection from modem only can anyone help!!
 

Hi all, basically my router started playing up (tplink wr1043nd) so with it still been just under 12months old I ordered a replacement.

In the meantime I also ordered a linksys 6500 as I thought I would use this instead & could keep the tplink as a backup if anything happened.

A couple of days later linksys turned up so I followed instructions & tried to get it to work but no joy. In the meantime the tplink also arrived so gave that ago and still no joy.

What I can't understand is if I connect Ethernet direct to modem & plug straight into my laptop internet works. Am I missing something?

Any help will be much appreciated.

Re: Internet connection from modem only can anyone help!!
 

"No joy" doesn't tell us what you see on your laptop screen. Usually when this happens, there's a sequence you need to follow so that the SH detatched itself from your PC. Also you'd want your PC NIC to be set up to do everything automatically (if it doesn't do so already), particularly DHCP.

Then:

. Turn off the SH
. Turn off your router (which should have been configured for Cable)
. Connect the router to the modem mode SH
. Turn on your router
. Turn on your SH
. Wait till it's all connected (blue light on SH, Internet light on Router)
. Connect your laptop to the router
. If necessary use REPAIR CONNECTION to get it going

Let us know

Re: Internet connection from modem only can anyone help!!
 

Hi Seph by SH I gather you mean super hub? I haven't got one of those I've got the original modem which also came with the d-link 615. I tried using the d-link but soon as I powered it up the light went amber then died & no lights.

I have just spoken to cs & they are going to send me a SH. Which will be here hopefully next week.

Re: Internet connection from modem only can anyone help!!
 

Hi UKf@ce, I believe that you will need to clone your PC's MAC address onto the new Linksys. Connect it all up and then got to the Linksys browser interface, find the bit for cloning the PC MAC and see if that fixes your issue.

Setch

Re: Internet connection from modem only can anyone help!!
 

No you don't, unless you want to keep the same IP, which isn't guaranteed anyway.

As Seph says, modem needs to be rebooted.

Re: Internet connection from modem only can anyone help!!
 

Ok, I've tried connecting the linksys again but windows is telling me that I don't have a valid ip configuration. I've reset & powered down the modem but still no luck.

Or & one other thing, when I spoke to cs to order a SH they gave me a number to call once I received it. Said it was needed so I could get it working.?

Re: Internet connection from modem only can anyone help!!
 

Yes, you need to call so they can activate the SH on the network. VM will not allow any kit on the cable network without their permission, hence the phone call.

What model of modem do you have and what lights are showing on the modem and router.?
Can you find out what IP address your laptop is getting when it is plugged in.
Are you using proper Cat 5 cables?

Re: Internet connection from modem only can anyone help!!
 

Right I've tried everything I can think of & only way I can connect is direct from modem to laptop. Thanks for all the advice posted on here it's been appreciated.

I think I'll just have to wait till I receive my new SH then hopefully things will be back to normal.

Re: Internet connection from modem only can anyone help!!
 

If your other machines connected over wireless before, they will not automatically see the replacement router. You will have to manually search for the wireless network on each machine and connect it.

If they were hard wired with ethernet to the router, then the order you turn on the modem and router can sometimes make a difference.

Re: Internet connection from modem only can anyone help!!
 

Interesting, because after I upgraded my router from a Linksys to a Belkin, I could not get an internet connection unless I connected directly to the PC. It was only after I cloned the PCs MAC to the Belkin that the everything worked as expected. Maybe it was a fluke, who knows.

Re: Internet connection from modem only can anyone help!!
 

Usually that is the case until the modem is rebooted. The reason I assume is that the modem has the MAC address saved in a table in memory for routing reasons or whatever. A cable modem reboot clears that.

My pc has 2 network cards in it and if I moved stuff around and plugged the old modem into the wrong port, it wouldn't work even after configuring windows correctly and rebooting the pc etc. So that is how I worked out the modem stores the MAC address in memory. Rebooting the modem obviously solved the issue back then.

Re: Internet connection from modem only can anyone help!!
 

Your modem should be comnected to the blue port (WAN) on the linksys and then your pc/laptop/whatever connects to one of the other 4 lan ports. You should turn everything off, power on the modem first and wait for all the lights to stop flashing and go solid, then do the same for your router and then turn your pc on. Go to http://192.168.1.1 which is the address on your linksys router and you can set stuff up from there such as dhcp (which is what you want to be looking at for your windows problem), wireless network and passwords etc, port forwarding etc.

I'll warn you now if you ring VM up when you get the shub they'll expect you to use it in router mode which is not what you want to do. Get it activated, let it download the latest firmware and then go to http://192.168.0.1 (shub's address) and click the modem mode button.

One of the many joys of using your linksys router will be putting some static entries in for dns servers which want to be 8.8.8.8 and 8.8.4.4 (google's). VM's will then go into 3rd position as a backup.

Re: Internet connection from modem only can anyone help!!
 

Spot on, Mon General. And the sequencing in my earlier post is what is needed for the SH to engae with the Linksys.

Re: Internet connection from modem only can anyone help!!
 

Ya. Let's hope he heeds our words of wisdom and gets it sorted.

Re: Internet connection from modem only can anyone help!!
 

I'll keep you posted of the outcome. I've tried suggestions posted but still get the same outcome.

Kit that i'm using is VMNG300 modem which works when wired direct to devices which is a HTPC running Windows 7 & a MBP laptop running Snow Leopard. I've tried installing the linksys on both machines but I can't even get past the installation cd as it says it cannot find the router!!

Calling it a day now but might have another go tomorrow. Don't know what else I can do different though.

Re: Internet connection from modem only can anyone help!!
 

If the PC can find the modem, it can find a router. It's just a question of putting in the right IP address and making sure that all the NIC & TCP/IP settings are default; for the browser, the LAN settings should be blank - nothing ticked.

Re: Internet connection from modem only can anyone help!!
 

you don't need the installation cd dude. Do what I suggested a couple of posts ago. Connect the router to the vmng300, connect your pc to the router and turn everything off. Turn the vmng300 on first and wait for all the lights to go solid, turn your router on and then your pc.

When your pc has booted up click on start, type cmd, hit enter, type ipconfig and hit enter. Don't worry if you cant get on the internet, if your router is handing out information properly you'll see your ip address as something like 192.168.1.100 with a default gateway of 192.168.1.1. If your ip address is 169.254.whatever then you are screwed.

Forget the installation cd, you can configure everything on the router by going to 192.168.1.1 like I said earlier. You can do that without it even being attached to the modem. The problem you have got is that once you have used the modem with it being directly attached to your pc/laptop, you need to reboot it when you connect it to another device (i.e. your router) before it will work again.

I strongly suggest you spend some time trying to work this out because you want to try and keep using your vmng300 as long as you can and avoid using the shub at all costs.

It is a shame you can't get an internet connection so you can do a remote assistance request and I can sort it all out for you :)

Re: Internet connection from modem only can anyone help!!
 

Thanks for that General Maximus, got what you said 169.254 so what happens next? as I haven't a clue what that means!

Gather I need to wait for the Shub now.

Re: Internet connection from modem only can anyone help!!
 

169.254 addresses are a special range of addresses which operating systems assign themselves for the sake of having an address when they are unable to retrieve one via dhcp. The confusing thing is why it wont get one from your router but it will get one from VM when you connect it to the vmng300. Have you tried going to 192.168.1.1 in your browser to see if you can access the router interface? On the status page it will tell you if the router has been able to get an ip address from VM? The two are independant of one another but I am curious to know if the router is ok getting an outside connection and it is just having a problem with dhcp.

Either way, you want to be checking your network settings on your pc. I am not too sure where it is on windows 7 but you want to be doing something like control panel, network and sharing centre, manage network connection, right click your adapter and click properties, left click ipv4 so it is selected and click on properties. Make sure the options for ip address and dns server and selected to be obtained automatically.

Re: Internet connection from modem only can anyone help!!
 

I've tried connecting to 192.168.1.1 but says unable to connect & I've also been through the network properties & both ipv4 & ipv6 are set to auto mode.

I've also tried repairing connection & it comes back with: problem found "local area connection" doesn't have a valid IP configuration.?

I've turned off windows firewall & disabled AV aswell but it made no difference. :confused:

Re: Internet connection from modem only can anyone help!!
 

I'll google it later when i get back home and see what is going on because i havent seen that error message before

Re: Internet connection from modem only can anyone help!!
 

That's because you forgot to reboot the modem.

---------- Post added at 13:12 ---------- Previous post was at 13:11 ----------

Not quite. VM's configuration file sent to the modem specifically tells it to only allow one device. Once the modem detects one device, it will not allow any others.

Re: Internet connection from modem only can anyone help!!
 

Have a read of this:

http://forums.techguy.org/8441011-post3.html

It may be that some deeper repairing is needed.

The "gotcha" here is that it works directly connected to the modem. Maybe it's the ethernet cable - like it's a crossover cable that the olsd modem handles nicely and should be replaced with a non-corssover cable.

Straws really. I'd fix it if I had my hands on it!

Re: Internet connection from modem only can anyone help!!
 

Ok thanks for that, it's not that I can't get Internet access full-stop it's just you don't realise how much stuff you have that connect wirelessly.

It's just a bit of a ballache having to connect an Ethernet cable to everything.

Re: Internet connection from modem only can anyone help!!
 

Where abouts do you live dude?

Re: Internet connection from modem only can anyone help!!
 

What am I missing? I thought you were having a problem connecting wired to a router when it works direct to the modem?

Anyway, any chance you can post your IPCONFIG /ALL results when connected to the router which is connected to the modem. And confirm if it is wired or wirelss we are looking at.

It's becoming confusing.

Re: Internet connection from modem only can anyone help!!
 

About 2hrs from you in Yorkshire.

It's funny because I've been speaking to a friend & he's having similar issues with the 169.254.x.x but he's with Sky though!

---------- Post added at 13:54 ---------- Previous post was at 13:41 ----------

Hi Seph I can't use the linksys router at all, as when I type in 192.168.1.1 nothing happens. The only way I can get on the net is a Ethernet cable direct from modem to device. Once I plug from modem to router then router to device nothing happens.

I'm going to to try the original tplink router as this is the only one I can access the 192 page with.

---------- Post added at 14:15 ---------- Previous post was at 13:54 ----------

Ok I've reconnected the original tplink router back up & somehow it's now working!!! but I want to use the new linksys I've just bought as I'm not 100% confident with the tplink anymore.
What is the best way to setup the linksys without messing things up.

Re: Internet connection from modem only can anyone help!!
 

I've not read the whole thread, so forgive me if I'm repeating anything, but, have you tried a factory reset of the router?

Re: Internet connection from modem only can anyone help!!
 

use the routers web interface on 192.168.1.1 and not the installation cd. If your pc is working with the to link router then reinstalling the drivers for your adapter won't help. The only thing i can think of now is a pin hole reset as milambar has suggested

Re: Internet connection from modem only can anyone help!!
 

Doesn't the Linksys come with that stupid Cisco Cloud setup thing that needs the internet to set it up?

Did it come with a CD? perhaps after all you should use the CD to configure it.

Re: Internet connection from modem only can anyone help!!
 

I think Cisco did a u-turn on the Cloud thing. AFAIK the lastest firmware removes all this rubbish, and gets it back to being locally administered.

Why do these Companies insist in breaking things that don't need fixed?
Maybe it's seen as being 'cool' to have Cloud offerings ...... :sleep:

Re: Internet connection from modem only can anyone help!!
 

Ok everything is back up & running but I'm still using the tplink router & I want to use the linksys instead. For the life of me I cannot see how to replace the old router with the new one.

This is what I've just done powered everything off, disconnect Ethernet cable from back of old router & plug into linksys. Power on modem & hard reset, all lights blue apart from 1 as linksys still off. Power on linksys all modem lights blue, swith on MBP run the cd & nothing, unable to find router?

Re: Internet connection from modem only can anyone help!!
 

Sounds like you have exhausted all possibilities except for a faulty Linksys?
Any chance you can return it for a new one?
Even if you only have the Linksys and PC connected together, you should still be able to find it with the CD. Sounds more and more like a dud .....
I was going to suggest a reflash of the firmware, but if you can't connect to it, then you can't .....D'oh!

Re: Internet connection from modem only can anyone help!!
 

Thanks for the latest bits of information, I've just tried again but still no luck. I'm going to wait for the shub to turn up & try the linksys with that. If that doesn't work then I'll send it back for a replacement.

Once again thanks for all the input it's been appreciated. :clap:

Re: Internet connection from modem only can anyone help!!
 

I don't think any IT company has *not* been raving on about cloud in 2012.

Re: Internet connection from modem only can anyone help!!
 

Cisco/Linksys use 192.168.100.0/24 as the default subnet with a default gateway of 192.168.1.1. The "repair connection" tool does what the ipconfig /release renew does plus more

Re: Internet connection from modem only can anyone help!!
 

Eh? If the default gateway address is outside of the subnet then it cannot be the default gateway... A gateway cannot be reached without an IP that's within its subnet range.

Re: Internet connection from modem only can anyone help!!
 

my bad, i made a typo, i meant 192.168.1.0/24

Re: Internet connection from modem only can anyone help!!
 

Right guys got shub & all working as a router. Put shub in modem mode connect linksys power on & I still can't connect. Is there a way to tell if the linksys is a dud? I can't believe what a hassle I'm having with this. :confused:

Re: Internet connection from modem only can anyone help!!
 

regardless of whether the linksys has got an outside connection or not you should still be able to use it to setup your lan etc and you should still be able to access the web interface on 192.168.1.1

Have you any other non-windows 7 pcs or laptops you can try it on?

Re: Internet connection from modem only can anyone help!!
 

Hi General, yes I've tried it on my Mac Laptop & windows 7 HTPC & can't connect on any! Just tried 192.168.1.1 & says web page unavailable?

Re: Internet connection from modem only can anyone help!!
 

Is your PC/Mac set to DHCP and, if so, what address is it getting from the Linksys router?

Re: Internet connection from modem only can anyone help!!
 

it isnt, that is the problem. He is getting 169.254's

Re: Internet connection from modem only can anyone help!!
 

I've called it a day now before I launch it through the window!!!. Will have another tomorrow when I've calmed down. :mad:

Re: Internet connection from modem only can anyone help!!
 

In which case there's no point in connecting the router to the SH then!

Until there's a successful connection on the LAN side nothing can possibly work...

Re: Internet connection from modem only can anyone help!!
 

Have you read through the documentation and made sure that you don't have to do something gay like use the installation cd to take you to the Cisco website and sign up for a Cloud account before it will activate the router for you? I bought a Seagate NAS a couple of weeks ago and I had to register with seagate for a web based access service which I have no intention of using before it would let me into the NAS (I needed a username and pass).



i know :doh:

Re: Internet connection from modem only can anyone help!!
 

If even after resetting it the router isn't handing out IPs correctly to any client devices, it's probably faulty.

Re: Internet connection from modem only can anyone help!!
 

Just a quick update, I contacted broadband buyer who I bought the router from & they gave me a Tel number for linksys.

After speaking to an advisor I was told that the product was indeed faulty. Apparently the CISCO light on top of the router should stop flashing after 10-20 seconds, where as mine was permanently flashing.

I will be sending it back for a replacement, & hopefully I will get a new fully functioning router. I hope it's worth it after all this!!

In the meantime I'm back to the TPLink.

Re: Internet connection from modem only can anyone help!!
 

I see the last 3 pages of posts were completely unneccessary

Re: Internet connection from modem only can anyone help!!
 

My bad sorry, thought the light bit was for modem & not router as the router always flashed & didn't stop so I thought that was normal. I thought somehow that was telling me it was broadcasting a wireless signal & would stop once I'd connected to it.

Re: Internet connection from modem only can anyone help!!
 

there are different leds for different things. They all flash when they first power on and setup their connections and then go solid when everything is ok. The only ones which will flash after that are the lan connection (numbered 1-4) which will flash to tell you they are active and sending info.