Deja Vu. But it took years to get here again.
 

Well here we are yet again with dreadful, painful useless broadband from Virgin. The last time it was this bad was when I went from 512k to 2mb. Now we are meant to be going from 10mb to 30mb. I got told all the same old lies I was told years ago. For example, your equipment is faulty and needs replacing. As much as I seriously did not want a Super hub, they convinced me my modem was busted and this would fix it. Well it didn't and web pages still don't load and everything just seems to get stuck. Ping test 10ms download speed 9.97, upload speed .99. So that all seems good, only it's very clearly not.

Got through to Indian tech again and basically told them that the damn super hub didn't help as I said it wouldn't. They put me through to some UK tech who swore blind that I am not over subscribed and only running at 25% utilisation, or what ever. No network faults. Some 80%+ spikes in the week, but nothing shows up of note. I am now being monitored for the week to see what's going on.

I've been with cable since it's inception many years ago and it does go up and down in quality, it's just the nonsense they come out with that annoys me so much. 18 months it took last time before it suddenly went right, and that was after many people told me it was not a utilisation issue and they swapped my gear. In the end they owned up and said it was indeed over subscribed. DeJa Vu me thinks.

Question is what can be done? I can't just have all my gear ripped out and tell them to keep it. I have Phone, TV, Broadband and at one time Mobile with these people, it's a major cost to move it all to elsewhere.

Re: Deja Vu. But it took years to get here again.
 

set up a ping monitor > http://www.thinkbroadband.com/ping

enable ping response within your SHs advance settings.

share live graph

Re: Deja Vu. But it took years to get here again.
 

Okay tanks. Just had a view of old posts. It was 2007 on 4mb BB it was last bad. Maybe that's when it was doubled from 2mb to 4mb.

Re: Deja Vu. But it took years to get here again.
 

... and your modem stats.

Re: Deja Vu. But it took years to get here again.
 

I'm wired into the hub what stats do u want? isn't there stuff that I shouldn't post mac addresses or something?

---------- Post added at 22:20 ---------- Previous post was at 22:18 ----------

Enable ping under DIAGNOSTICS?

Re: Deja Vu. But it took years to get here again.
 

http://192.168.100.1/VmRouterStatus_downstream.asp

and

http://192.168.100.1/VmRouterStatus_upstream.asp


no TOOLS > PING right down the bottom. or just open this http://192.168.100.1/VmRgPing.asp

tick WAN Ping Respond Respond to ICMP echo requests sent to WAN IP and apply

Re: Deja Vu. But it took years to get here again.
 

Unfortunately none of the links do anything. The connection to the server was reset while the page was loading.

I can't see anything for tools in any of the tabs. Maybe it's the latest firmware or something, but I can't find it.

Re: Deja Vu. But it took years to get here again.
 

for power level stats
Enable Ping


---------- Post added at 22:40 ---------- Previous post was at 22:37 ----------

for your ping monitor

Re: Deja Vu. But it took years to get here again.
 

All of thenry's links work for me. just thought i'd give them a test to make sure they are ok. The links should bring up your own superhub stats. If not try putting http://192.168.0.1/ into your browser and press enter. you should see a button in the top right corner that will tale you to your superhub stats page.

Re: Deja Vu. But it took years to get here again.
 

MMM, it's like we are looking at different HUBS, I can't see what you are trying to show me. Maybe I'm just being thick. Wouldn't be the first time. The only setting I have in advanced are. http://homepage.ntlworld.com/nazareth/Image2.jpg

Re: Deja Vu. But it took years to get here again.
 

Click on DMZ Host under Advanced to enable Ping.

and click on Connection under Maintenance for your connection stats. i can't remember if the MAC addys in there but if it is then remove the MAC addy, serial number, IP before posting the copy/pasted log.

Re: Deja Vu. But it took years to get here again.
 

This is all going over my head. Just something I've never had to get into. The only thing in DMZ is...

Respond to Ping on WAN Port
DMZ Address
192.168.0 .
MTU Size (256-1500 octets, 0 = use default)

It's like we are looking at very different hubs. The links didn't work for me, but did for someone else. Tabs are not here but are for someone else. It's gonna be very long winded. Tech said all my voltages checked out, and so on.

Re: Deja Vu. But it took years to get here again.
 

Respond to Ping on WAN Port - tick and apply

Re: Deja Vu. But it took years to get here again.
 

Yeah, it was already ticked

Re: Deja Vu. But it took years to get here again.
 

ok good so your ping monitors fine then.

now click on Connection under Maintenance for your connection stats. i can't remember if the MAC addys in there but if it is then remove the MAC addy, serial number, IP before posting everything.

Re: Deja Vu. But it took years to get here again.
 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 322750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 31 55616000 Kbits/sec 322750000 Hz 8.1 dBmV 40.7 dB Hybrid
Locked QAM256 24 55616000 Kbits/sec 266750000 Hz 7.4 dBmV 40.9 dB Hybrid
Locked QAM256 25 55616000 Kbits/sec 274750000 Hz 7.0 dBmV 40.4 dB Hybrid
Locked QAM256 26 55616000 Kbits/sec 282750000 Hz 7.0 dBmV 40.7 dB Hybrid
Locked QAM256 27 55616000 Kbits/sec 290750000 Hz 6.8 dBmV 40.9 dB Hybrid
Locked QAM256 28 55616000 Kbits/sec 298750000 Hz 7.9 dBmV 40.9 dB Hybrid
Locked QAM256 29 55616000 Kbits/sec 306750000 Hz 8.2 dBmV 41.0 dB Hybrid
Locked QAM256 30 55616000 Kbits/sec 314750000 Hz 8.0 dBmV 40.6 dB Hybrid

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 43.7 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID 7938
Max Traffic Rate 10242000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 32158
Max Traffic Rate 1040000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Re: Deja Vu. But it took years to get here again.
 

your on 10meg download and 1meg upload. the SH hasnt updated to the latest available firmware. your downstream power levels could be better. your upstream power level is good.

---------- Post added at 23:23 ---------- Previous post was at 23:20 ----------

pinhole reset the SH > http://help.virginmedia.com/system/s...MER_TYPE=Cable

be sure to hold down for around 20seconds. all lights on the other side will go blue.

Re: Deja Vu. But it took years to get here again.
 

It's not going to 30 until April. I'm happy for it to stay at 10meg and work like it has done for the last few years up until a few weeks back when it all went south.

Re: Deja Vu. But it took years to get here again.
 

I would put an attenuator on it if it was me

http://www.ebay.co.uk/itm/FORWARD-PA...item27c31ac8c6

Re: Deja Vu. But it took years to get here again.
 

I'm seeing some off the scale spikes in the latency and it's only been scanning for 24hrs.

Re: Deja Vu. But it took years to get here again.
 

can you please leave your SH on.

Re: Deja Vu. But it took years to get here again.
 

Sorry, what do you mean?

Re: Deja Vu. But it took years to get here again.
 

dont turn it off at night or when you go out or when its not in use. just leave it on.

Re: Deja Vu. But it took years to get here again.
 

Oh right. Well I can see the red part where it's off. It's the huge yellow spikes all over it when we are using it that's the issue. I think.

Re: Deja Vu. But it took years to get here again.
 

did you pinhole the SuperHub and if you have did it downloaded the latest firmware?

could you log in to thinkbroadband and post the live monitor.

http://www.thinkbroadband.com/ping/monitors.html

click on Share Live Graph then Generate

and then copy and paste everything in the box labelled

Small Graph (500x219 px) - BBCode (for forums; not yet supported on thinkbroadband forums)

Re: Deja Vu. But it took years to get here again.
 

Red is where it was off last night.



http://www.thinkbroadband.com/ping/s...03-12-2012.png

---------- Post added at 16:39 ---------- Previous post was at 16:37 ----------

At the moment everything is okay, but it's coming to the time where it just goes mental.

Re: Deja Vu. But it took years to get here again.
 

Nothing wrong with the TBB graph. It's the blue (average) that matters. It only takes the odd ping to be high yellow and you see that on the graph necause it's the maximum.

So what goes mental? Just the yellow? Or your internet speeds?

Re: Deja Vu. But it took years to get here again.
 

The internet becomes almost unusable. Pages will not load, games kick you off. Nothing on line works.

Re: Deja Vu. But it took years to get here again.
 

During that blip period (which lots of us had yesterday, including me), the upstream (which is essential for gaming) willbe severely affected.

Re: Deja Vu. But it took years to get here again.
 

and rapid web page loading ;)