30mb to 60mb
 

supposedly my area is complete acording to the VM website, but my logs show other wise :(

Re: 30mb to 60mb
 

http://192.168.100.1/VmRouterStatus_configuration.asp

what does it say under Primary Downstream Service Flow and Primary Upstream Service Flow ?

Re: 30mb to 60mb
 

Ok..

Re: 30mb to 60mb
 

Primary Downstream Service Flow SFID 11552
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Min Traffic Rate 0 bps

Primary Upstream Service Flow SFID 13190
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 8160 bps
Scheduling Type BestEffort

Re: 30mb to 60mb
 

call 150 from your VM homephone. confirm number/account pressing 1 then option 5 followed by option 3. tell them. make sure they confirm theres no new 12 month contract applied or any additional charges.

Re: 30mb to 60mb
 

if your due date is November I would give them a couple of days dude. They are always late and many users have remarked how they are upgraded on the 2nd or 3rd of the following month

Re: 30mb to 60mb
 

they upgraded it, they had to force it through or something and give me another 12 months on contract lol my upload speed is still the same though, when does that change ?

Re: 30mb to 60mb
 

you should of told them to use lube. a new 12month contract for asking for a double that hadn't happened after the ETA had passed/met completion? great. anyway upload will double when they push through upgrades for upstream.

Re: 30mb to 60mb
 

The is NO extension to your contract it is a FREE UPGRADE nothing more so calling up would just make the OP look stupid as no one has EVER had an extension to their contract for any of the FREE upgrades.

Reason why is because you have not asked for anything to change but Virgin Media are giving you a the FREE UPGRADE for FREE.

When you login to Myvirginmedia it even says this More about your free broadband upgrade

Re: 30mb to 60mb
 

go tell them that.

Re: 30mb to 60mb
 

yup, it is analogous to you ringing up saying your phone line is dead and them saying they'll fix it as long as you agree to another 12 month contract

Re: 30mb to 60mb
 

No need to as it is a BONAFIDE FACT.

Re: 30mb to 60mb
 

well they disagree as the OP as well as many others have been put on new contracts.

Re: 30mb to 60mb
 

Exactly, just some people do not read everything as even when customers went from 2Mb to 10Mb they never changed their contract commitment date.

---------- Post added at 18:59 ---------- Previous post was at 18:56 ----------

Exactly where in this thread does it say that, you only go into a new commitment if you ask, such as when I upgraded to 30Mb and that is because I asked but my soon to happen 60Mb upgrade will not put me or anyone else in my area or anywhere else back into a new contract, as it would be illegal.

Re: 30mb to 60mb
 

again tell VM that.

---------- Post added at 19:07 ---------- Previous post was at 19:07 ----------

the OP failed. i did warn he or she.

Re: 30mb to 60mb
 

No need to tell Virgin Media anything as I will not be put into a new contract when I get my free upgrade and nor will anyone else as it is a free upgrade which does not affect your contract or commitment date, if you are out of contract such as myself and I wanted to go to BT Infinity at the end of July then I can cancel as normal because I have not recommitted to anything.

Now if anyone has been put into contract then that is illegal and can easily be reversed unless of course they actually rang up and requested an upgrade which is not a free upgrade but a customer request.

Going by the OP above they have just informed him of the upgrade nothing more and they can cancel at any time giving the statutory 30 days notice because the upgrade if not requested is free as it does state on your Myvirginmedia page again as per this link below which copied from that page, go on login and be amazed.
We're doubling our broadband speeds

Find out how this affects you before upgrading your broadband. More about your free broadband upgrade

---------- Post added at 19:17 ---------- Previous post was at 19:14 ----------

As above you should not be requesting an upgrade and to put you in contract is wrong so ring back and cancel as you have 7 days in order to do so then you will get the upgrade for free, never ring for a free upgrade as some fool will do as above.

Re: 30mb to 60mb
 

i wont get banned like Craig because of you. the OP said the area was stated as completed. he or she can easily think that he or she had been missed out. calling VM and saying my areas stated as completed but my speed hasnt been doubled, could you please sort it out isnt a request and rather a customer wondering why he or she hasnt been upgraded. if thats down as a request then people need to get a grip.

Re: 30mb to 60mb
 

i could of waited for it, but he said i can upgrade you, the way he put it still don't understand it if i am honest, he said you will have to be put on a a 12 month contract, but you wont actually be on a new contract, confused by what he meant, but he got my bill a little cheaper, so i am not complaining :)

Re: 30mb to 60mb
 

Re: 30mb to 60mb
 

see that would of made sense if he didnt say it wasnt a new contract but was.

Re: 30mb to 60mb
 

He did not take the free upgrade option so the new contract is of his own doing as no one else will be put in contract when they get there free upgrade myself included.

Re: 30mb to 60mb
 

not really. if my area was stated as complete and i hadnt been upgraded yet id call in and ask whats going on. if i was then upgraded but told of a new contract id tell the rep to do one. if its auto done yeah no way could a new contract be applied but calling when the system says complete? use some common sense. dont state as completed if it hasnt be completed.

Re: 30mb to 60mb
 

I never said it was completed the OP did but by ringing up they put themselves into a new contract which if within the 7 days can be reversed quite easily and I would advise them to ring up and cancel that upgrade and to accept the free version without a contract.

I think you will agree ringing up and cancelling is by far the best way to go.;)

Re: 30mb to 60mb
 

Hey, how are my levels looking for taking on the 60MBit upgrade?

Attachment 24004

Attachment 24005

Re: 30mb to 60mb
 

All within acceptable parameters when is yours supposed to go live, click the link to find out More about your free broadband upgrade

Re: 30mb to 60mb
 

we already know through Ben that requests for early upgrades when completion dates were not yet met would result in a new contract. this was an area stated as completed. big difference.

anyway the OP saved a quid or two so its all worked out.

Re: 30mb to 60mb
 

It's apparently live now but as I said in the 10meg thread hasn't gone through yet (I've tried a manual reboot) it's been saying November for ages and finally changed to Complete sometime yesterday or today!

Re: 30mb to 60mb
 

Upgrading early would cost me way way way to much, a lot more than the OP.

---------- Post added at 19:51 ---------- Previous post was at 19:51 ----------

As General Maximus said above it can take a few days or more for it all to peter through to everyone in the area.

Re: 30mb to 60mb
 

its not completed if you havent been upgraded yet. call in and tell them. act thick but know your terms and cons. no new contract! say it says completed but mine hasnt been done.

Re: 30mb to 60mb
 

Do not ring up unless you are happy to go into a new contract as acting stupid will not stop them.

Re: 30mb to 60mb
 

take it your still on your staff discount?

---------- Post added at 19:56 ---------- Previous post was at 19:55 ----------

knowing your terms and cons will stop 'them' though.

Re: 30mb to 60mb
 

Yes still on staff discount and my Virgin Mobile bill is even better due to a slight error on their part, I have an S3 for a very silly price.:D


I would not hold your breath if upgrading early and rather pointless just for a few days extra which could end up with you constantly calling to get it resolved.

Re: 30mb to 60mb
 

I don't even think i am on a new contract, as i said it was the way the guy worded it, made no sense to me, but he said i would get a letter confirming everything anyway, i will update this thread when i get the letter.

Re: 30mb to 60mb
 

not really pointless. if a rep tries it then an angry customer ends up calling in again to get the contract taken off and a credit would probably be applied for the hassle. VMs loss all for trying it on.

thats the new contract on its way.

Re: 30mb to 60mb
 

there is a different between a requested re-tier (wanting the upgrade before it is due) and rining up to find out what is going when you have been told you should have been upgraded. The op shouldnt have had to commit to a new contract.

Re: 30mb to 60mb
 

Well that is down to Virgin Media but you should never pre-empt the free increase.

Re: 30mb to 60mb
 

why? whats the average joe to know when something says complete but it isnt.

Re: 30mb to 60mb
 

It's a fair point, why say complete when it obviously isn't, or we'd all be upgraded already.

Re: 30mb to 60mb
 

It is complete when they say it is complete and you reboot your modem and suddenly you are on 60Mb, nothing special about that as it has happened many times over, such as 500kb to 2Mb, 4Mb to 10Mb and more recently 2Mb to 10Mb, you get your speed once the area is fully upgraded and not before.

Now if you ring up and request the uplift it will be as a new tier hence a new contract and even a possibly higher price, so why the rush when free is around the corner, you know it makes sense.

Re: 30mb to 60mb
 

i understand the early upgrade bit. im talking about Bolt saying its done for whatever area but some customers are still not doubled. there should be additional text to cover VM. 'your areas network has now been upgraded blah blah blah... we're working very hard to get everyone on the new double speed, please bare with us if you havent yet recieved your double'

Re: 30mb to 60mb
 

if the speed doubling site or my virgin media say the area has been doubled and you should be on the increased speed then it is a done deal. Ringing up to get it manually pushed through because VM havent delivered on what they said should not result in a contract extension.

Re: 30mb to 60mb
 

As above I would never ring up and ask for it to be manually added as it can cause confusion, why not wait a week and then just complain about it not being done to technical support because calling retentions will only get they going down the wrong route.

Mine is not due until the end of this month according to the site but I will not be ringing up if it is not done until mid January.

Re: 30mb to 60mb
 

I agre. There have been several posts about the new config not coming down over the last couple of days and I have told everyone to wait.

Re: 30mb to 60mb
 

i just phoned up VM to see about the upload speed doubling + asked about my contract, apparently i am not entitled to double upload speed lol i will have to change my package to get more upload speed, i have no idea what is going on at VM but they all tell you different things lol oh and i have not been put on a new contract.

Re: 30mb to 60mb
 

speaking to support on a Sunday is suicide. uploads will increase after the download is done. this can take a while. keep an eye on upstream > http://192.168.100.1/VmRouterStatus_upstream.asp

you should be on 2 or more when you get upload increased.

good stuff about no new contract :tu:

Re: 30mb to 60mb
 

is what is there at the moment

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 25 N/A N/A N/A
Frequency (Hz) 45800000 Hz N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation QAM16 N/A N/A N/A
Symbol Rate (Sym/sec) 5120000 N/A N/A N/A
Mini-Slot Size 128 N/A N/A N/A
Power Level (dBmV) 42.8 dBmV N/A N/A N/A
T1 Timeouts 0 N/A N/A N/A
T2 Timeouts 0 N/A N/A N/A
T3 Timeouts 0 N/A N/A N/A
T4 Timeouts 0 N/A N/A N/A

Re: 30mb to 60mb
 

The two dont neccessarily go hand in hand. You obviously need the bonded channels in place before you get a speed increase but both wont happen at the same time. I switched to 2 upstream channels last month but i am not expexting to see the 2mbit speed increase till March time if that

Re: 30mb to 60mb
 

how did you get a upload ETA?

Re: 30mb to 60mb
 

I didn't. Lincoln has always been middle of the pack for upgrades over the years and as we are defo no on the list to be done before xmas but our upstream bonding has been enabled, I am assuming we'll be done after xmas but before summer.

Re: 30mb to 60mb
 

oh. we're not even on more than 1 upstream channel in Crawley yet. ETA for down doubles were met, April-July.

Re: 30mb to 60mb
 

so you are going to way behind. As they did our upstream in October I am expecting the upload increase soon. I don't understand why they havent done it already if the capacity is now in place.

Re: 30mb to 60mb
 

:shrug:

Re: 30mb to 60mb
 

Isn't it great the way they let you know when you've been upgraded. I just thought I'd check to see when it was to be done and it said your up and running. Tried Speedtest.net, still said 30. Rebooted Shub retried up to 60. Would have been nice to get just a phone call or email to let me know, it could have been weeks before I need to reboot.

Re: 30mb to 60mb
 

Woop.

https://www.cableforum.co.uk/images/...2012/12/30.png

Re: 30mb to 60mb
 

did you call in Graham or did they do it themselves?

Re: 30mb to 60mb
 

I ended up calling retentions about another matter (getting Tivo and HD box installed at the same time so thought might as well ask about the upgrade) had to take a couple of power line adapters and a rubbish old router out of the loop to get full speed - meant running a CAT5 up the outside wall lol.

One thing I did notice before the upgrade was a link to do the upgrade in My Virgin Media, I would have thought it would be automatic but apparently not.

Re: 30mb to 60mb
 

cat5.. urgh! (cue the onslaught). what powerline adapters did you have connected?

some had/have that auto upgrade via MVM, some dont. strange one that. may be Ben can tell us why.

Re: 30mb to 60mb
 

Don't troll :p: Nout wrong with CAT5, runs Gigabit speeds fine! :p:

They were old.

Re: 30mb to 60mb
 

Mine still says.

Re: 30mb to 60mb
 

Exactly.

Re: 30mb to 60mb
 

:o: i just like new stuff :p:

Re: 30mb to 60mb
 

:confused:I am in Peterborough, my package was XL BB, XL TV & XL Phone, and since Thursday 'My Virgin Media' says upto 60 BB, XL TV, XL Phone, and got a message saying your on our double speed upgrades also! but best speed so far is:- 41.26 MBS down & up 2.90 Ping 43 and its not very steady! so:confused::confused:

Re: 30mb to 60mb
 

Have you rebooted the superhub?

Re: 30mb to 60mb
 

Well you've obviously been upgraded or you wouldn't be getting speeds over 30. Could be a variety of reasons for your slow speeds, oversubscription, etc. but as ^ says try a reboot, if not, try contacting VM