VM on Watchdog
 

http://www.bbc.co.uk/programmes/p00zlk4z

I think it is time we get together and try to pressure for some action.

Re: VM on Watchdog
 

I suspect you are referring to the current buffering of you tube issues? If so we already have a number of threads on that.

Unfortunately the last VM watchdog specific thread, which in fact related to that October 2012 watchdog link had to be closed as too many of our members derailed it into other matters. http://www.cableforum.co.uk/board/12...-watchdog.html

Re: VM on Watchdog
 

theres something very wrong at VM within management. the internet aside i mean man/women management. i voiced my concerns. loads of others have had their say too yet nothing has been done to suggest they mean business taking in the vented frustration in various areas. The TiVo shouldnt be used as someform of safety net!! to me its now becoming evident VM will learn the hard way. i do however hope thats not the case.

Re: VM on Watchdog
 

100 Meg & actually getting 0.5 Meg, exactly the reason I left VM & went to sky, that & the crap they kept telling me. Paid for 10 Meg, got 0.2 Meg at times. Skys a cheaper package, steady 16 Meg, download at 2 Meg per second & I`m happy.:)

Yep there is big problems... They are quick to take money from us quick to suspend our services for late payment and slow to reconnect them.

But when it comes to providing the service they are supposed to.. They are a little more relaxed than their attitude to late payment and quick suspension of services.

Re: VM on Watchdog
 

I have reported Virgin Media to BBC Watchdog in relation to the awful Youtube buffering, especially after Virgin's Bye Bye to Buffering ads:

http://www.bbc.co.uk/watchdog/gotastory/

I would urge others to also report to Watchdog.

Re: VM on Watchdog
 

The problem is Watchdog is not back on again now until the Spring.

Re: VM on Watchdog
 

It's on every day of the week at 11am at the moment.

Re: VM on Watchdog
 

Is that proper Watchdog though, I thought it was just Rip Off Britain with a new name. So all the stories would have been recorded months ago.

Plus hardly anyone will be watching at that time of the morning so its not going to scare VM very much, better than nothing though I guess.

Re: VM on Watchdog
 

I'm been watching a few of these.. it's best described as "Watchdog Lite" - it's on CatchUp and it's actually quite good.. they've had a few good stories on there although nothing earth-shattering.

Re: VM on Watchdog
 

Look out for Virgin Media on tomorrow's program.

Re: VM on Watchdog
 

It's just about Junk Mail, not YouTube streaming.

Re: VM on Watchdog
 

lol at the tbb graph on the 0.5meg guy.

Re: VM on Watchdog
 

haha yeah reminded me of a few of mine in the past :)

Re: VM on Watchdog
 

Re: VM on Watchdog
 

I don't know why people keep posting that. I apply that to most companies. Doesn't everyone? :confused:

Re: VM on Watchdog
 

This thread had VM and Watchdog in the title. That image is taken from a previous Watchdog program about VM and their 25 banned adverts in 18 months.

If you still can't see why it was posted in this thread, I advise you clean those rose coloured specs that were probably a freebie from VM.

Re: VM on Watchdog
 

and to add because the other fibre product on offer from BT and Sky is of much better qaulity. qaulity you'd expect from VM having watched the fastest man on earth promote the service. not only that but the initial ETAs set back for some.

Re: VM on Watchdog
 

It was a rhetorical comment but thanks for the reminder. Now, about the other bit in my post that you didn't comment on?

Do you explicitly believe any and all advertisers and only take what VM say "with a pinch of salt"? Is it only VM that bend the truth in advertising?

Re: VM on Watchdog
 

I explained why, even though it was obvious. As to why I did not answer the other part, it was not there when I first looked at the thread. Just like how you edited the post above, removing the part where you said I was insulting you and adding the second paragraph which was not there when first posted.

VM have been pulled up by the ASA 25 times in 18 months. VM were on Watchdog about it. That picture was from watchdog. End of story.

Even if VM burned down your house and killed your pets, you would turn around and say that other companies do it. So I don't even know why I am responding :P

Re: VM on Watchdog
 

Well that was a waste of time then :p:

Fair enough.

Well that can happen when you happen to be reading a thread just as someone is posting.

Well that was a really dumb thing to say, wasn't it. :rolleyes:

Of course VM shouldn't, and don't, lie in their adverts. I do agree, though, that they could do better.

Re: VM on Watchdog
 

25 times, I think it shouts out that the ASA need the facility to apply fines, clearly banning ads doesnt deter VM. They need the ability to hit VM's bottom line.

Re: VM on Watchdog
 

Please understand. th, I'm not defending CW and his annoying deflection from VM. It doesn't matter in this thread that we take most other advertising material with a pinch of salt - so his point was pointless - as usual.

But I can't agree with you entirely on BT/Sky fibre product offer being better than VM's.

As you know, I have both VM and Infinity. When I was on 40/10 I got 38/8. When they doubled the frequency, I'm lucky to get 55/10. So the copper run is still a gotcha for distances of 300m or more. hen I got upgraded earlier this month from 50 meg to 100 meg, I got/get the 100 meg. The architecture sees to that.

There is an argument (that I've used before too) that BT's fibre is new and adequately capacious. Now that VM are renewing fibre in their upgrade programme, this BT advantage falls away.

I do agree with you that VM can be fairly criticised for a shameful marketing trick of offering to double speeds on a faster timetable than they actually knoew would be possible, simply to counter BT's speed doubling on Infinity. That was cynical, misleading unworthy.

Re: VM on Watchdog
 

Not at all, but thanks for the usual derogatory comment.

It just seems to me that we are singling out VM without looking at the wider picture. Yes, I know this is thread about VM and have agreed with the consensus on their advertising but some of us don't take things in isolation and like to look at context before commenting.

So you'll be able to prove this then.

Re: VM on Watchdog
 

So there yoiu go again with this "can you prove it" rubbish. Just think about it - and it's why VM ends up on Watchdog.

They carefully plan what they can get away with saying. They are a major broadband player and know exactly at all times what resources thay can apply to their infrastructure. My statement doesn't need proving beyond that. As if you didn't know.

As for singling out VM and disregarding the wider picture - this forum section is about VM. So it isn't necessary in the context of this thread especially to consider the wider picture. You know that too.

Re: VM on Watchdog
 

Well can you? So far all we have is your opinion on the matter. Which is fine. We all have opinions.

Mine is that, with the best will in the world, things go wrong. VM made a good, educated estimate of how long it would take but things have taken longer than they thought for whatever reason.

So perhaps they should have added six months to their estimates or perhaps not said anything at all until the work was under-way and they had a better idea.

The problem of course, as easily demonstrated in the 'Coming Soon' thread is that VM can't win either way. If they say something and it doesn't happen at precisely the time they said they get slammed for it; so they don't say anything and it's all "why don't they announce stuff".

Of course, you may well be right. But without proof it is still just your opinion, even though you stated it as fact.

I really wish people wouldn't do that :(


I like a good conspiracy theory as give me a good laugh. Unfortunately, this isn't even a good one.

This may well be true. But I don't suppose for one minute that they can see the future so won't have any clue if something might go wrong to put their plans back.

You made a statement of fact. Facts can be proved.

Re: VM on Watchdog
 

Do you have that as a standard reply on one of your F keys :rolleyes:

Re: VM on Watchdog
 

Worst case scenario for infinity 15meg (they wont install when below that), and the reserved rate for each customer is 30mbit/sec. Worst case for VM much worse sub 1mbit.

So infinity in its worst case scenario remains useable for mainstream activities, VM doesnt.

Re: VM on Watchdog
 

I'll take that as a "no" then.

Re: VM on Watchdog
 

FFS Carl Waring!!!! Take it how you wish - but stop with the barridge of ridiculous postings demanding proof for everything including the World and his bloody Wife.

ALSO: Certain members are reminded that the Reported Post Facility is not to be used to report someone who has a differing opinion to yours. Stop wasting our time - We are not the thought Police.

Re: VM on Watchdog
 

agreed but thats the only thing that seems to be holding BT/Sky back. Is this a case of rules being in place to cap or a techy distance issue? either way as soon as thats sorted with FTTP? BT/Sky will have a massive advantage. fibre quality is in BT/Skys corner as we know.

BT/Sky non VM lack the ability to bang out 76down/19up to everyone due to distance and VM lack capacity to bang out full whack speeds to everyone with utilization/capacity issues. does it balance out?

Re: VM on Watchdog
 

Limitation of VDSL

I think you have a completely unrealistic expectation for FTTP being relevant in the mainstream domestic market any time soon...

Re: VM on Watchdog
 

ok fair enough FTTP, costs etc,

could you please explain 'Limitation of VDSL' ?

Re: VM on Watchdog
 

Sephiroth already has...

Arguably no as you're comparing a quantity of service with a quality of service.

Interesting article here about the 'need for speed' though...

Re: VM on Watchdog
 

@th

What the ferret says.

Re: VM on Watchdog
 

Did you know "Infinity" is actually the name one ISP (BT Retail) choses to give to their FTTC (Fibre To The Cabinet) based package. Any ISP can offer FTTC and market it how they want, currently there are around 70. Refering to FTTC as Infinity tends to give people the impression you can only get this faster "Fibre" broadband through BT, which is of course untrue.

These days BT will offer FTTC on lines with estimates below 15Mb, they just don't call it "Infinity", they call it something like Extra Total Broadband. Other ISPs, ADSL24 for example, will provide FTTC with estimates above 5Mb.

Just wanted to clear those things up to prevent any misconception for readers.

Re: VM on Watchdog
 

thanks.

Re: VM on Watchdog
 

If you are happy to have opinions posted as fact then that's fine. I am not.

But I shall leave it there.

Re: VM on Watchdog
 

VM is on Watchdog for a reason. People's opinions became facts.

@CW

When I say that VM always know their capacity for infrastructure upgrades and you say that anything can happen after an announcement that displaces plans (not your actual words, but accurate) there is a balance of probability that favours my argument.

You, CW, AFAIK attend various VM functions or launches. Perhaps you could put the question directly to them: "When you announced your double speed upgrade plan, were you aware at the time that you were setting delivery expectations that couldn't be met?"

Mick's got it right asking you to stop these demands for proof. They are not a contribution - just an irritation.

I suspect that VM will not end up on Watchdog very often because from what I can see, they're beginning to deliver on their promises. There will always be disgruntled customers but I have evidence that VM are putting in hand proper capacity planning policies.

Re: VM on Watchdog
 

A grand total of one; once :rolleyes:

Not sure why some people keep bringing this up. Though I suspect jealousy might play some part.

Like I said. I'm not commenting further.

Re: VM on Watchdog
 

jealousy? how many times do you need telling that you come across as some PR guy for VM? I support VM, I've made that pretty clear yet I've ranted so much you would say I'm anti-VM when in fact I want the best from VM.

Re: VM on Watchdog
 

Oh please Carl - let me…let me… my turn! Ouch! ….<limping off with vicious meerkat bite….mumbling "differientiated capacity planning models">…..sob….
:dunce:

Re: VM on Watchdog
 

You squawked, Horse?

Re: VM on Watchdog
 

The difference is, some peoples opinions are less ignorant and stupid than others.

And this is why nobody gives a damn about your opinion.

---------- Post added at 18:10 ---------- Previous post was at 18:08 ----------

He also has another standard reply of denial whenever anyone asks him to prove any of his own claims.

This is getting repetitive. I'm sure the world will be a better place if we all just ignored the troll, electronically or otherwise.

VM have been on Watchdog. So have BT. Yipedy****ingdoodleyay. Now can we discuss it in peace without some twerp coming in and raging about how life is so unfair?

Re: VM on Watchdog
 

you know hes going to report you now and the CF team will have to have a meeting.

Re: VM on Watchdog
 

To the OP,
I left VM because of the pathetic connection i had for over two years and i can see why they appeared on Watchdog (i won't go in to details its not worth it)

carlwaring,
How far up VM are you?

Re: VM on Watchdog
 

Come on lads lets have more of a adult discussion rather then the insults being thrown around.

Re: VM on Watchdog
 

Re: VM on Watchdog
 

Carl Waring - You need to learn and ACCEPT that people DO NOT have to agree with you. Stop homing in and stop arguing with everybody and everything they say. It really is becoming boring now. :zzz:

Your Account is now suspended for 48 hours as I feel you need some compulsory forum time out!

Re: VM on Watchdog
 

I know infinity is an isp's product but the 15meg is an openreach policy anyway so applies to all of FTTC.

infinity isnt an ADSL product.

So if you get ADSL you then not on infinity.

Even if you one of the unlucky ones and get around 15meg, the service will still be far superior to VMs 100mbit customer on that program with a filled tbb graph and 0.5meg speeds as well as the high jitter VM service and buffer underrun service (for qas*).

Re: VM on Watchdog
 

A majority of people just look at the speed advertised and don't take into consideration the actual quality of the connection in relation to jitter etc. Give me a stable 10mbit connection over a jittery packet losing 50mbit any day though.

After having VM broadband I will never again take for granted the rock solid connections other providers have given me.

Re: VM on Watchdog
 

my cabinet is FTTC activated, so I will be off this joke of an isp soon hopefully, problem is sky systems not up to date, I Can order infintiy right now, or if I go with sky I need to wait for their lag.

Re: VM on Watchdog
 

What do you mean by Sky not up to date and their lag?

Re: VM on Watchdog
 

have you called Sky for fibre Chrysalis?

Re: VM on Watchdog
 

I see what you mean now, cabinet activated but online checker/websites saying you can't get it. That is kinda teasing

Re: VM on Watchdog
 

It's more of a target really. Estimated speeds below that get flagged for attention but are not prevented.

:D

A year or two ago I quoted a study that found most people don't care how fast their connection is, as long as it just works. Incidentally, my BT connection having stayed online continously for 148 days without a disconnect, suddenly got interleaving bumped on... Presumably so BT can make it continue just working, albeit a bit slower. Reliability, not speed, is what BT tend to prioritize.

But unfortunately these factors (quality, consistency, jitter) are often overlooked in marketing materials in exchange for outlandish or pointlessly vague and generic claims that sound cool to the average consumer...

Re: VM on Watchdog
 

Its been explained to me on tbb now.

Basically when a exchange is enabled, isp's have to order a GEA connection before they can sell fiber services of their own.

It seems it can take anything from a few days up to many months, eg. one person had infinity available in august 2011 but only 3 months ago could order sky fiber.

Now sky are also probably waiting for the exchange to be officialy enabled.

On the checks.

openreach checker says not enabled yet
BT wholesale says enabled
Infinity says enabled
Other isps (that I checked) say not enabled.

I now ordered infinity. I do have concerns, like people reporting several ip changes a week (as bad as dialup), and what the routing will be like. But their line rental is £5 cheaper than sky and its avialble for me to order now and I dont have patience :D

For the ip issue I do have a workaround (its not for hosting its for ip based ACL's.) but still I hope my connection isnt going to be dropping several times a week.

I dont have an install date, seems BT's policy is to ring up to sort that out.

So I was wrong, I thought it was just a case of sky's system's lagging on fttc availability but they do actually have to order a GEA connection.

Re: VM on Watchdog
 

Thanks for the explanation!

At least you get to escape VM's clutches finally :D

Re: VM on Watchdog
 

Your IP changes pretty much every time the PPPoE connection resets. How often that happens is mostly up to the reliability of your equipment, mine on average drops once every 90-120 days (excluding when I reset it myself)

The PPPoE session can also survive a VDSL resync, but only if you use your own router and set the timeout higher than the default.

All in all, it rarely changes IP unless your equipment frequently crashes or power cycles. Though like any ISP if you need a true fixed IP you'll need to pay for the business service.

Re: VM on Watchdog
 

Not really, it was BT retails policy, there were ISPs accepting sub 15Mb orders long before BT retail started to.
Sub 15Mb orders are still FTTC (VDSL2). Just becasue they don't call it Infinity doesn't mean it's ADSL.

Indeed, I've seen a few people quoted sub 15Mb and actually end up with 30+ so a low estimate isn't always a bad thing either.

---------- Post added at 01:08 ---------- Previous post was at 00:57 ----------

Not entirely true, I've had the Home Hub survive resyncs and my own router without adjusting the timeout. Increasing the timeout could increase the chances of it holding on but it's not necessary. If it's SRA and not a full modem or DSLAM reboot chances are it'll hang on. Even so I would recommend using your own router over a HH in any case.

Re: VM on Watchdog
 

BT's timeout is specifically designed to not hang on even during a fast resync. There is no SRA.

With your own router and a properly adjusted timeout it will survive both a full modem reboot just fine. Never seen the DSLAM reboot so can't comment there...

Re: VM on Watchdog
 

I've been with NTL/VM for about 12 years now might even be longer...honestly I haven't had any real problems...Had a couple of things happen nothing major and they were quick the other month when Joy riders wiped the green box out...I had all my services back on in less than 3 days.

Even my BB 99% of the time I get anything from 80-100meg mostly 100meg all the time I can't really complain even had tivo about a year now again not had any problems.

I can't really say I had any problems when I was with sky...BT BB 6 year ago was utter crap they've deffo come a long way since them days.

PPl moan about the price of VM BB now go back to the days when it first came out I was paying £50 for the 1mb service....funny thing was I had AOL dialup at the time I contacted them to cancel my account and the guy on the other end of the phone said to me I will keep your account open for free for another month incase you want to come back because to be honest he said BroadBand is just a fad it wont last lol a bit in your face now eh lol

Re: VM on Watchdog
 

Whether they are designed to or not, they do hang on, others have witnessed the same. SRA is used and is what makes the on the fly resyncs so fast meaning the router can hang on. You can always tell a SRA event from a full reboot because the stats aren't reset and more often than not the PPPoE session is maintained, as a result the IPProfile doesn't update.

In the early days BT Retail used to force a resync in the early hours every day. All CPs can automate this, it's detailed in the SIN's, they stopped doing that though, I suppose too many people were complaining it didn't stay connected for more than a day.

I agree a long enough timout will survive a full modem reboot.

Re: VM on Watchdog
 

and the connection, and openreach's DLM.

eg. if DLM decides the errors are too low (too good) it will force a resync on more agressive settings, there is flip flop instances posted on the net. Your line seems to have settled perfectly in the DLM neither too bad or too good threshold. Given when I had adsl I have a history of noise I am very concerned DLM is going to cause me serious issues. The backup plan is if DLM does keep discconecting me I will switch to the 40/10 product and hope that the buffer that gives keeps things stable. Since the line is rated at 65/20 then 40/10 should have a decent noise margin so interleaving etc. isnt needed.

So I think your post could be misleading, it changes ip every time the pppoe session drops. Other residential isp's arent this agressive but considering BT retail are extorniate on static ip charges I think they are been agressive to make the residential service hard to use as a substitute. eg. sky have sticky ip's like VM as posted by craig and many xDSL isp's allow static ip's on residential accounts. But I have ordered it after deciding I will put up with the ip's if it happens although it may stop me graphing the connection.

Interesting on the timeout workaround tho, so that may be a way round it if my line isnt stable.

---------- Post added at 03:59 ---------- Previous post was at 03:56 ----------

There is SRA (and now also RRA) in the vdsl2 spec.

http://www.embedded.com/design/connectivity/4007197/Minimizing-impacts-of-noise-for-Always-On-services-over-VDSL2-Networks?page=3

As to why openreach dont use it I dont know, it is far superior to DLM, DLM been some kind of scripted hack, whilst SRA part of the xDSL specsheet and changes the line settings without a connection drop.

My adsl experience was completely transformed with SRA.

Re: VM on Watchdog
 

Haha AOL, they mistakenly under charged me for several months, then one day the broadband went dead, they said because I was paying less they thought I was on dialup so disconnected the broadband. Might of contacted me first to check! Then said reconnection would take 2 weeks, I grumbled and was then told I should be happy with that seen as I had been getting a discount. Hardly the point. Anyway I told them to forget it, the arogance was imense from the lady on the phone, she also insisted they would send a courier round to collect the modem, suprise suprise, they never did. Went with BT who provided 3.5Mb from the 0.5Mb Aol managed to give me so it worked out better in the end.

Re: VM on Watchdog
 

I was talking about bandwidth reservation as well.

In the openreach doc's, they state 15meg reservation for 40/10 and 30mbit reservation for 80/20.

Obviously its still possible for congestion elsewhere like on the retail isp's network and peering. So I know its far from gurantueed, but on the openreach side of things the capacity per end user is far higher.

Re: VM on Watchdog
 

Ermm I don't think you understand how SRA works.

SRA does not do any resyncs, ever. You can never tell an SRA event from anything. It's seamless. Of course the PPPoE is always maintained, it's seamless and has no effect on anything. Nothing other than the modem itself can tell anything ever happened.

No major ISP in the UK uses SRA.

---------- Post added at 05:42 ---------- Previous post was at 05:41 ----------

Ermm, isn't that exactly what I said? (P.S. It does not change every time the PPPoE session drops. You can, in certain rare circumstances reconnect the PPPoE session and get the same IP)

---------- Post added at 05:55 ---------- Previous post was at 05:42 ----------

Eh? £5 a month for 5 (well actually 8) IPs is extortionate? Or do you mean the business service is extortionate? (Because to be fair, £48 a month for a completely unlimited, 80Mbps service is actually ridiculously cheap compared to the rest of business the market - WT charge £82 for a not-completely-unlimited 40Mbps and IDNet charge £120 for an unlimited 80Mbps.)

Or just that they have 20 DHCP pools to serve 11 million customers... TBF most residential customers probably wouldn't even care if they got given RFC1918 addresses.

Mine's set to 60 seconds. That tends to be enough to survive both fast resyncs (~10-15 seconds), full resyncs (~20-30 seconds) and a modem reboot (~40-50 seconds).

As I've unfortunately learnt, it's not quite enough to survive me moving the modem to the next room *and* rebooting it in the process... That ruined my last 40-day uptime on my TBB monitor :(

SRA has its disadvantages though. It copes well with slow to medium fluctuations in signal quality, it can't cope with fast and severe swings. DLM can, but only by permanently capping your line to below the worst case scenario. But again, stability over speed is BT's mantra...

In comparison VM has to drop an entire segment down to 64QAM to cope with signal fluctuations... :-P

Re: VM on Watchdog
 

qas they extorniote that you have to go from a £26 inc vat package to £40 exc vat to be able to get the £5 addon. Plus £5 per month for an ip is also expensive.

Also DLM doesnt cope with anything, it reacts after the event. It can over react, it can under react. Not to mention DLM requires a resync to work which in itself causes an outage to the user.

I think to say SRA cant cope with large swings you talking to the wrong guy, you talking to someone who had severe swings of noise bursts to the point its the largest tbb had ever seen on a connection, eg. BT's DLM would put my line on its most conservative profile of 15db and interleaving and the noise still took out my connection, plus for the rest of the day when the noise wasnt there my line was severely capped.

SRA will throttle your connection live with 'no' drop, then immediatly when the noise stops the throttle is gone again with no outage. DLM doesnt even come close to SRA. DLM I see as just a cost cutting measure, to reduce man hours by the isp in manually configuring connections. BE and ukonline got alot of their business from people just wanting to escape DLM. This is why I am so dissapointed it still exists as its just a messy hack.

SRA can stick to a target noise margin or work based on error count. Remember the idea of SRA is to stop interruptions to the connection, DLM cannot work without an interruption. I went from 10+ disconnections a week to having over a year uptime in my adsl days with SRA.

The downside of SRA is its apparently hard to get working right, BE attempted it twice and aborted both times. Even on ukonline it only worked with a small set of routers. But when it works DLM doesnt even get close.

Hopefully tho my line wont have issues and DLM will stay quiet without flip flopping.

Re: VM on Watchdog
 

I will be with VM over christmas, 7 week wait for installation :(

Re: VM on Watchdog
 

My condolences :Yikes:

Seems a long time still. Less than 3 weeks for a new Sky install here.

Re: VM on Watchdog
 

Yeah I waited 17 days for my Sky install.

Ordered on 16th Nov. Coming on the 3rd Dec.

Re: VM on Watchdog
 

yeah its shocking.

preparing email now to BT ceo, to see if can get something more sane.

I asked they sold out already or what and no I am the first order on cabinet, so what are the engineers doing for 7 weeks in between.

Re: VM on Watchdog
 

I've seen quite a few people citing longer wait times now, maybe just a sign of the popularity and demand...

On the other hand every VM install I've ever had included at least a 4-week wait time, even reactivation of existing lines.

Though one person I know who ordered the day the cab went live got a 3-day lead time :-/ Took one week for mine, but then it had been available for a year in my area at the time so I suppose any pent-up/early rush demand had already been served.

Re: VM on Watchdog
 

Exactly, and if you have access to the modem, as I do, you can see them.

Re: VM on Watchdog
 

I have access to the modem, I can't see them, because they don't exist.

Re: VM on Watchdog
 

well I did my complaint to BT and they agreed was bad. But I didnt hear anything for 2 days.

Now Guy just turned up to install the line.

So I guess a result.

Re: VM on Watchdog
 

Well done, Chrys.

Re: VM on Watchdog
 

he has left but not left a modem or anything, am I supposed to get a 2nd engineer for that?

Re: VM on Watchdog
 

My install had two engineers. One at the house (with modem & HH {which I've binned} and one at the FTTC cabinet.

Did he tell you what he was doing? Was this a fresh BT line or did you have one before - in which case what was he doing?

Re: VM on Watchdog