STB Software ReBoots
 

As well as having unknown reboots this week, this morning at 05:47 there was a software reboot, are these reboots normal on the V Box HD?

Re: STB Software ReBoots
 

Many boxes were deliberately rebooted last night due to some engineering work. Nothing to worry about.

Re: STB Software ReBoots
 

That's good to know, but what if I had been watching or recording something during this, it would have been ruined.

---------- Post added at 12:31 ---------- Previous post was at 12:30 ----------

Also the software reboots we know about, what about the unknown reboots?

Re: STB Software ReBoots
 

Our TiVo box has rebooted around 8-10 times over the past week at all times of the day and night. Something not right about that. Has anyone else noticed this?

Re: STB Software ReBoots
 

I suppose you don't mind it happening in the middle of the night while asleep, but when it occurs during the middle of the morning or afternoon it can be annoying. And it has happened to my V Box HD on a number of occasions. :mad:

Re: STB Software ReBoots
 

There is always the option to record it when it's repeated.

Re: STB Software ReBoots
 

Well, yes, but if you want improvements to the service, it needs to be done sometime. We do it at the time of day when fewest people are using the service.

What unknown reboots?

That's not good. Make sure nothing is blocking the air vents.

If that doesn't fix it, you should report it to VM.

Re: STB Software ReBoots
 

Thanks for the advice, I'll check that out tonight. It happened earlier in the year and I called them to be told, wait for it, that if I manually reboot it at least once a week, that should stop it booting randomly! :shocked: I gave them the benefit of the doubt, of course, so I tried a few manual reboots, but still got random boots.

The frustration, if they suggest replacing it, is I'd lose my recordings - can't see them swapping out a hard disk drive.

Re: STB Software ReBoots
 

:banghead:

Yes, you would lose your recordings.

Just curious - is it a Cisco or Samsung box?

Re: STB Software ReBoots
 

It's a TiVo box - do they have different manufacturers?

Re: STB Software ReBoots
 

Yes, look at the badge on the top. (If you can't see the top, what shape lights does it have on the front - round or square?)

Re: STB Software ReBoots
 

I'm at work at the moment, but I recall them being square. We had an early TiVo if that helps too.

Re: STB Software ReBoots
 

That'll be a Cisco. Some of the early ones have a hardware fault that causes random reboots. It will need swapping.

Re: STB Software ReBoots
 

I quite often receive reboots named unknown with a code of (21) as well as the (software) reboots with code (19), and they don't always happen in the middle of the night.

I noticed there was a software reboot (19) this morning at 03:34, was this another required update to the STB?

Re: STB Software ReBoots
 

Thanks for the advice. :) Engineer arrived this morning and swapped the box out for a Samsung and connected new cables too. I wasn't there, but I'll find out what he said about it tonight.

Gutted at losing quite a lot of recordings, but for the benefit of a stable box, it'll be worth it in the long run. Fingers crossed!

Re: STB Software ReBoots
 

When I started this thread I was referring to a STB VBox HD, it's not a Tivo or anything.

When I look at the settings for HW, it says CISCO4585, does this mean that it too is a Cisco and will need swapping for a Samsung too?

I don't want to go for a replacement box only to find out that the fault is on all the VBox HD, and that I am stuck with it unless I moved to Tivo that is.

In other words there is no other option for non tivo other than the VBox HD Cisco4585?

Re: STB Software ReBoots
 

Your box is made by Cisco but isn't a TiVo. It's only some early Cisco Tivos that have the rebooting problem. Yours doesn't need swapping.

In fact there is no Samsung V-HD. They are only made by Cisco.

Stop looking at the engineers' log, and just enjoy your TV viewing :)

Re: STB Software ReBoots
 

There was a very good reason why I was interested in why the box was rebooting, as I was recording something over a period of time that isn't available again once it's been shown, I wasn't doing it for being nosey. :)

Re: STB Software ReBoots
 

You say mines doesn't need swapping, but it does unknown re-boots, rather than software re-boots, so would you say that it does need swapping in this case?

Nobody has said why there are unknown re-boots, I ain't making this up, it actually says unknown in the logs.

Re: STB Software ReBoots
 

No, it doesn't need swapping.

It means the box doesn't know why it rebooted. Perhaps the power went off.

Re: STB Software ReBoots
 

You say perhaps the power went off, from where? you mean the box itself? if that is the case then surely the box does need replacing as the power seems to go off many times being that I have had plenty of unknown re-boots.

Re: STB Software ReBoots
 

I thought you said it was a V-HD box?,if so there is no record function on them as far as I know:confused:

Re: STB Software ReBoots
 

Sorry for the confusion, when I talk about recording I record with a stand alone DVD recorder. :)