Hub software update
 

Just got an email from Virgin saying they have updated my Superhub, improving the WiFi etc, just wonder any body here has received the update and whether any improvements have been made to Wifi?

Re: Hub software update
 

Re: Hub software update
 

they are a bit late dude, it is basically about the new firmware update which got released severaly weeks ago. They haven't fixed all the bugs and wi-fi problems and I believe a new revision is out for testing next week.

Re: Hub software update
 

Just got my email from virgin today well about 2 hours ago..cant see anything different.:confused:

Re: Hub software update
 

In my recollection it's the first time VM have done anything like that. Total ******s to put out an email like that when the R36 release is such a well documented disaster.

BTW, VM say (to The Register) that it's not the hardware - it's the firmware that's the problem. Well we knew the firmware was a problem from day 1, 20 months ago; but the wireless hardware is poor - ndeed sub-standard and placed in the wrong position (antennae).

Re: Hub software update
 

Looks like the modem mode will still be on in the near future. Thanks for the info guys.

Re: Hub software update
 

Modem mode is the only thing about the SH for which VM can take credit. Other gateways don't have it.

Re: Hub software update
 

The original CG3101D that the Superhub was based on had it, they then removed it for a year and put it back on again.

Re: Hub software update
 

VM being forced to (re)introduce modem mode was pretty much an admission of failure imo. I'm pretty much certain they wouldn't have done it just for the small percentage of customers wanting to use high end routers - it was for the rather higher percentage who couldn't get an acceptable service level from the SH itself.

Re: Hub software update
 

Exactamundo.

Re: Hub software update
 

the modem mode with R36 has got more jitter by 1-2 ms

Re: Hub software update
 

Hi all,

I've just joined, so hello! :wavey: :cleader:

Wanted to post I received the Virgin Email yesterday. Have noticed that all streaming (lovefilm and netflix) have been affected.

Although, when doing a SpeedTest.net check it does think I'm getting 60MB broadband.

In your experience, will virgin just settle down and behave again?

Dan

Re: Hub software update
 

Hi dantam

You can expect all sorts of answers here to your question. Let me say at once that I'm a happy Virgin Media customer. So when I criticise VM, it's from the sidelines and in support of suffering customers.

My 50 meg service came with a standalone VMNG300 modem. Likewise my previous 20 meg service. So I'm used to a separate router. When there was a cabinet fault, as a matter of course before deciding it was a cabinet fault, they replaced my VMNG300 with a SuperHub. I immediately put it into modem mode and no problems with the thing since.

Occasionally, so I can stay informed about how it's doing, I go to router mode - but I've never turned the firewall on. It hasn't actaully failed for me in router mode, but wirelss range was atrocious.

So that's real experience on my side.

Then there's the experience of customers whom I try to help on the forums using my technical knowledge:

1. Poor wireless range (since day 1 20 months ago)
2. Instabiity/reset to factory default (ditto)
3. Data corruption (a recent issue they'll resolve but shouldn't have happened)

Flying totally in the face of those realities, VM send out their stupid email. Exactly the wrong thing to do.

So, to answer your question: By going to modem mode, I've avoided needing to worry about VM settling down and behaving again. But in respect of the SuperHub, the history I've goiven above tells me that it's a doomed project and that VM's approach is absolutley inexplicable except on an "emporor's clothes" basis.

Hope that helps

Re: Hub software update
 

Thx for your response...

I'm not sure how to go into modem mode. However, I combatted the crap wireless with a set of homeplugs -- one with Wireless N upstairs. That well covers the whole house.

The superhub is far from super..

Dan

Re: Hub software update
 

You can Google Super Hub Manual and you'll get details of going into modem mode.

Basically it's logging onto the SH with 192.168.1.0 in your browser and finding the menu item to put the wretched thing into modem mode. When you've done that, you can log into the SH but with 192.168.100.1 instead.

Be careful with the Homeplugs in modem mode. I've found that the Homeplug must not be the device coming off the SH port. The SH doesn't know how to handle the DHCP if you do that. It has to be a PC or a router (in my case SH-->Router-->HomePlug). That means buying your own router.

Re: Hub software update
 

There was an internal mail sent round VM yesterday stating that the Engineering guys have found 'an issue' with the R36 firmware; WiFi dropping out etc, disconnecting and not reconnecting automatically, and that this is being worked on and will be released in October sometime.... didn't say what year though :)

Re: Hub software update
 

They updated mine at about 2.00am on Friday morning..
Now I find the interface has changed for the worse..Why change something that we all know.

Re: Hub software update
 

what are you talking about? I would like to remind you that for the majority of customers the shub works perfectly and it is only the small percentage you see on this forum which have problems.

Re: Hub software update
 

:rolleyes:

If a model of car worked fine for the majority of people but would randomly restart or veer off the road for a small percentage of people you see on forums having problems...

Re: Hub software update
 

I got software update today

Attachment 23839

Re: Hub software update
 

how :erm:

mines...

http://www.cableforum.co.uk/board/at...1&d=1348322899

Re: Hub software update
 

This threads confusing. I've created another thread to do with the new trial... http://www.cableforum.co.uk/board/12...are-trial.html

Re: Hub software update
 

i was being sarcastic dude and quoting many of the admins and the usual group who jump to its defence. It is nice to see that after all the criticism we have taken for our comments over the last 2 years that the evidence is finally mounting up proving that we were right all along.

Re: Hub software update
 

I feel so left out... :(

https://www.cableforum.co.uk/images/...2012/09/16.png

Re: Hub software update
 

so do i...................... :(

http://www.cableforum.co.uk/board/at...1&d=1348339593

Re: Hub software update
 

Crumbs, I think you both need to call VM if a reboot does not install the R36 firmware.

Re: Hub software update
 

That would assume those Shubs were actually attached to VM's network....;)

Re: Hub software update
 

Re: Hub software update
 

That particular hub has never been connected to VMs network :D

I have one on R19 another on R25, 2 on R36, a VMNG300, then a tonne of other routers

...And a girlfriend (bizarrely) :D

Re: Hub software update
 

I'll take all of them please.

Re: Hub software update
 

You want to build a Frankenhub, Qasi.

Oops - peccavi! (That's Latin).

Re: Hub software update
 

you can have the superhubs, the rest are miinnneeee :D

Re: Hub software update
 

A "turd blossom" by any other name would smell as foul….
just another sobriquet for our beloved Hub after all….

peccavimus! ;)

Re: Hub software update
 

Semper in excreto, Equus.

Re: Hub software update
 

I have a spare R19 Shub due to VM being a bit to keen to send them out. Unfortunately R19 has severely buggy wireless. Fortunately it was replaced with R20 before it even got out there as far as I can tell, so no-one ever had to run with R19 (testers aside). Doesn't help me though.

If only I could update the firmware in the box it might be useful in some way. Currently it is gathering dust. Oh well.

Re: Hub software update
 

That version allows SSH into the hub.

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Firmware won't fix the badly designed wireless antennas though.

And by that I don't just mean the placement. It seems whoever designed the PCB itself had a pretty flimsy idea of how microwave RF is supposed to work...

Re: Hub software update
 

I'm not sure which point Qasi was addressing. The point about my SSH remark was that you can have fun delving into the wretched thing.

If Qasi was referring to the topic title, spot on. Not only that, there's little past evidence that any firmware fix will fix the firmware.

BTW if you put the term "wretched device" into Google, the SH comes up #44 & 45 in the whole world. LOL.

Re: Hub software update
 

Yeah, that.

Re: Hub software update
 

after getting the R36 update yesterday iv had 2 dropouts of 5mins each in the last 16 hours

after a stable service of more than 8 months (and this is in wired mode)

is there anything i can tweak to fix it? or do i have to wait for the next update

Re: Hub software update
 

you didnt get R36 yesterday dude, you have had it for a while now. They are trialling a new version of firmware which will probably be released very soon so you dont need to worry.

Re: Hub software update
 

Modem mode, mate. Then you'll never have to worry about what they screw up in a firmware update!

Re: Hub software update
 

They could screw up modem mode too, just perhaps not as easily. But if it's a dropout rather than a reboot it sounds more like an RF problem