VM sold my Broadband to another customer
 

I telephoned VM today to grumble about my 20MB BB being offline again and was told that I'd have to put up with an intermittent service for the next 3 weeks.
When I asked them why I was told it was essentially because they'd taken on more customers on my "line" than they could adequately supply and now it looks like we're in a rolling blackout situation.

I feel like I've been stabbed in the back,they're stealing my broadband to give to their new customers - they promised us a free upgrade to 60MB but instead we end up on "Virgin Broadband Lite" when the new customers get the "full fat with-a-sausage-roll-in-it" version.

Thanks for nothing,Virgin - way to look after your loyal customers:td:.

Re: VM sold my Broadband to another customer
 

To be honest, there is no way for them to take capacity from one person an guarantee it to another.

If you are having problems, so is everyone else in your area - new and existing customers.

Re: VM sold my Broadband to another customer
 

And people wonder why I "defend" VM from BS like this :rolleyes:

I've presently got a complete tv and broadband failure.. House isn't even receiving any signal.

:( dunno how big an outage it is.. Guy checked 6 other modems which are also offline just said work is going on.. Couldn't tell me when it will be fixed or anything just somebody will call me Tommorow.

Re: VM sold my Broadband to another customer
 

He's got the details wrong for sure - most likely because he was given a poor explanation by support but reading between the lines it sounds like he's been told his area is oversubscribed and that is far from uncommon.

Re: VM sold my Broadband to another customer
 

I was told that the "line" I'm on supports about 50 customers,but there have been more customers added,meaning we can't all be adequately supported.

If you think this is BS then that's what I've been fed by Virgin.

Can't imagine for a minute that all the new customers on my line are on an intermittent service though...

Re: VM sold my Broadband to another customer
 

It's a shared line, there is no 'new customer' setting. Depending where the issue is, what effects one, effects everyone

Re: VM sold my Broadband to another customer
 

Yep its good we have people who will defend a company for poor communication to customers with problems and over subscribing broadband at the detriment of current subscribers.

Everyone on your "line" will suffer the same problem as Virgin have over subscribed your area.

Re: VM sold my Broadband to another customer
 

It might be a shared line but it contains multiple channels which may not be shared equally with all customers.
This unbalance could be in either down or upstream channels.

Re: VM sold my Broadband to another customer
 

i hate virgin media too

---------- Post added at 16:20 ---------- Previous post was at 16:17 ----------

i got 2 months left on my virgin media contract!! i cant wait to get rid of it!!

Re: VM sold my Broadband to another customer
 

Not obvious from your posts....;)

Re: VM sold my Broadband to another customer
 

Yes but defending BS with more BS is perhaps not a credible tactical defence strategy? ;) Nor the bleating inevitable predictably boring response of "proove it" where did I say that time wasting histrionics…. :rolleyes: ;)

Re: VM sold my Broadband to another customer
 

I was more specifically referring to the "they sold my bandwidth to other users" hyperbole :)

Re: VM sold my Broadband to another customer
 

If VM oversubscribed my line,as they claim,then I feel that they've sold bandwidth that didn't exist,leading to poor service to existing customers.

They sold my bandwidth to someone else.

How would you have put it?

Re: VM sold my Broadband to another customer
 

Perhaps they sold someone else's bandwidth to you ;)

Re: VM sold my Broadband to another customer
 

Maybe they ought to - it'd stop me from complaining.:D

Re: VM sold my Broadband to another customer
 

Its basically just another way of saying the network in your area is over subscribed. Virgin have ran out of bandwidth in that area and continued to connect new users which has had a detrimental effect on existing customers.

I think the comment "they sold my bandwidth the other users" aptly sums up how people suffering in over subscribed areas feel.

Re: VM sold my Broadband to another customer
 

...wondering if they meant they have ran out of ip addresses..?

Re: VM sold my Broadband to another customer
 

Nope

Re: VM sold my Broadband to another customer
 

oversubscribed wouldnt take services offline, just very slow...

Re: VM sold my Broadband to another customer
 

I have seen my VOD service be very problematic, which I think is affected by oversubscription, the internet tho unless very severe and the DHCP pool exhausted I would expect to stay online just slow down.

Re: VM sold my Broadband to another customer
 

You were, more specifically, being a pedant. One of the essential skills of customer care is being able to translate technical issues for non-technical customers. Over-selling the bandwidth, as described in the OP, is not a bad description of over subscription, which as many of us know is a common problem on various parts of VM's network. It may not satisfy your craving for precision, but then you were neither the CSR nor the customer in this situation, so that's by the by.

Re: VM sold my Broadband to another customer
 

I could be wrong but I don't think their OD service touches their consumer broadband network.

I don't know if it is possible for their TV service to be "over-subscribed".

---------- Post added at 09:55 ---------- Previous post was at 09:52 ----------

No, I really wasn't.

A fair point. But stand by my original statement even though I may have been a little over-zealous in making it.

Re: VM sold my Broadband to another customer
 

I wonder why VM need you to defend them from potential "BS" when all we seem to get from you is actual BS.
Do you get paid by VM to post on internet forums?

Re: VM sold my Broadband to another customer
 

Lol. So true...

Re: VM sold my Broadband to another customer
 

I seem remember something in the T&C about treating others with respect. Perhaps you might like to re-acquaint yourself with them?

Re: VM sold my Broadband to another customer
 

yeah, i suspect the mods will remove those posts when they have finished laughing

Re: VM sold my Broadband to another customer
 

Re: VM sold my Broadband to another customer
 

Re: VM sold my Broadband to another customer
 

Every thread I read seems to have a fan boy comments and arguments in it. It's really off putting when trying to read about the real issues people have rather than the waffle after

Re: VM sold my Broadband to another customer
 

On another note if a line is steady and can hold 50 customers max and be able to maintain what they advertise and sell then surely adding more you are in effect stealing from current customers going beyond what it can hold?

Or is that VM's get out at all times by saying "upto?" because I can max out my BB now 105mb so there may come a time I only get 70mb and I will just have to suck it up in VM eyes

Re: VM sold my Broadband to another customer
 

Maybe the latter but not the former. (ie no "stealing" involved. If you don't believe me, look up a definition of the term.)

Yes. All consumer broadband services are provided on an "up to" basis. It's simply that with fibre you are more likely to get the headline speed than with ADSL.