Able to cancel virgin within 30 days?
 

My friend has ordered 100mb broadband from virgin, his install is next week, ive told him to get infinity, am I right he can cancel within 30 days of install if he changes his mind?

Re: Able to cancel virgin within 30 days?
 

I'm sure it's 7 days after you've signed up and has to be before the install.

Re: Able to cancel virgin within 30 days?
 

Unless things have changed very recently their is a 30 day get out of jail with a new VM install.

With Sky Fibre Pro I heard it is 3 months. I must say I will take that with a pinch of salt until I have seen it in black and white.

Re: Able to cancel virgin within 30 days?
 

On the legal stuff it denotes

Re: Able to cancel virgin within 30 days?
 

It's 28 days. In the online Legal Stuff,

Re: Able to cancel virgin within 30 days?
 

it's 28 days in legal stuff yes, but when you get a new contract in the post (as we just did for upgrading to 100) it says 7 working days since you requested it to cancel and must be before it's installed (our contract come after it was installed), I wonder why the inconstancy. 7 days sounds rather dodgy to me.

Re: Able to cancel virgin within 30 days?
 

Because Virgin Media can do stuff that's not required by law?

Re: Able to cancel virgin within 30 days?
 

The actual text in Legal Stuff (which forms part of the more detailed contract by way of reference to the web site):

Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.

The detyailed contract does not make reference to 7 working days anywhere; so anything you might think of as a contract in the post isn't a contract! The Legal Stuff on the web site has a link to the actual contract.

My observation s that VM have always blurred distinctions in their materials.

Re: Able to cancel virgin within 30 days?
 

They are far from being alone in that respect in this day and age which many people tend to forget.;)

Re: Able to cancel virgin within 30 days?
 

I think perhaps it might be that you have 7 days to cancel the contract/install (distance selling regs) but then 28 days to try then cancel the service.

Makes more sense than "Because Virgin Media can do stuff that's not required by law?" or "My observation s that VM have always blurred distinctions in their materials."

Re: Able to cancel virgin within 30 days?
 

That could have been written by you-know-who!

Re: Able to cancel virgin within 30 days?
 

But I never posted the name of the company as I feel it applies to everyone nowadays as they try to find ways to stitch you up by making contracts as difficult as possible, you have to be a Philadelphia lawyer nowadays to make head or tails of a contract.;)

Re: Able to cancel virgin within 30 days?
 

"I feel" is not the same as "insider knowledge" LOL.

Re: Able to cancel virgin within 30 days?
 

Surely 'upgrading' to 100Mb is not taking a new service for an existing customer and hence the 28 day rule does not apply.

Re: Able to cancel virgin within 30 days?
 

For the OP it does apply...

The 7 days cancellation is because of DSR (as already mentioned) but doesn;t effect the 28 days Money Back Guarantee offered by VM..

So in direct answer to the OP yes he can cancel though I would do it ASAP and not leave it until the last moment..

Re: Able to cancel virgin within 30 days?
 

okely dokely thanks for the help

I presume the 28 days starts from install, and not from ordering?

Re: Able to cancel virgin within 30 days?
 

Yes, I assume so too. 7 days from signing, 28 days from install.

Re: Able to cancel virgin within 30 days?
 

28 days usually applies to brand new installs only, the 7 days applies to upgrades.

Re: Able to cancel virgin within 30 days?
 

The 7 days applies to distance selling regulations as already alluded to because you effectively sign a credit agreement with Virgin as they bill you in arrears.

This 'credit agreement' is recorded on ones credit file and updated accordingly, thus if you decide not to pay for services rendered it could have a negative impact on ones ability to obtain credit in the future.

The 28 days is Virgins own policy and is not governed by any legislation (as is the case with dsr)

On this basis I fail to understand how it could apply to upgrades only, more likely (in regards to 7 days) applies to new installs only as an upgrade does not require a new credit agreement.

Re: Able to cancel virgin within 30 days?
 

Did you miss my post above.;)

Re: Able to cancel virgin within 30 days?
 

Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge.

That's quoted from the Legal Stuff

Re: Able to cancel virgin within 30 days?
 

New service does not count as an upgrade, a new service would be taking a phone line, television or broadband service as a new never installed item, grey area but true.

Re: Able to cancel virgin within 30 days?
 

I'll do a you-know-who on you, Peter:

I never said otherwise.

Re: Able to cancel virgin within 30 days?
 

I didn't miss your post, you said the 7 days applies to upgrades which doesn't make sense to me as you would not be signing a new credit agreement.

Did you miss my post that referenced your post ;-)

Re: Able to cancel virgin within 30 days?
 

It applies to upgrades where a new contract applies. Virgin's own rule of 30 days for keeping upgrades applies where a new contract doesn't apply

Re: Able to cancel virgin within 30 days?
 

I was awaiting Ben's response as per above.

Re: Able to cancel virgin within 30 days?
 

In summary the 7 days is related to a cooling off period as you are signing a credit agreement.

30 days is not related to any regulations and is Virgins own policy.

Re: Able to cancel virgin within 30 days?
 

If we are really being pedantic, the 7 days has nothing to do with signing a credit agreement - it's part of the Distance Selling Regulations, which is separate to the Consumer Credit Act.

Re: Able to cancel virgin within 30 days?
 

Being even more pedantic, the 30 days is actually 28

Dont worry though... I managed to figure that out from the other 12 posts above ;)

Re: Able to cancel virgin within 30 days?
 

Yes my mistake, credit agreements made online, over the phone or by post have a 14 day cooling off period.

Re: Able to cancel virgin within 30 days?
 

ermm..... guys...

Re: Able to cancel virgin within 30 days?
 

Yup, that's the legally required Right to Cancel letter they have to include. Doesn't mean the 28 days doesn't apply if it's a new service/new customer

Re: Able to cancel virgin within 30 days?
 

fair enough ;)