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-   -   Superhub : new Hub to be released? (https://www.cableforum.uk/board/showthread.php?t=33689435)

Blairhoyle 26-08-2012 10:55
new Hub to be released?
 
I was reading on another forum tonight that some staff from Virgin have stated (not to customers on the phone, seems more like a private chat) that they are bringing out a new model that is made by Samsung which is meant to solve all the problems that we are having the Not So Super Hub.

Anyone heard anything or able to shed anymore light on it?

If its true I can't see Virgin rolling out new Hubs to every single customer, they will probably do it on a case by case basis I would think.

Peter_ 26-08-2012 11:50
Re: new Hub to be released?
 
Quote:
Originally Posted by Blairhoyle (Post 35467534)
I was reading on another forum tonight that some staff from Virgin have stated (not to customers on the phone, seems more like a private chat) that they are bringing out a new model that is made by Samsung which is meant to solve all the problems that we are having the Not So Super Hub.

Anyone heard anything or able to shed anymore light on it?

If its true I can't see Virgin rolling out new Hubs to every single customer, they will probably do it on a case by case basis I would think.
If they release another device no one will get one as an automatic replacement as the majority have no issues whatsoever with their connection and only exceptional cases would get a replacement.

As for it being any better if the is actually one due to be released it would have to have external antenna otherwise we would be in the same situation as with the Netgear device.

Also the interface would probably look very similar and clunky as it would in all likelihood be Virgin Media branded.

To have any faith in any device released it would have to be a stock device straight off a manufacturers shelf that is unlikely to ever happen as that would be an admission of failure with regards the present Superhub.

jb66 26-08-2012 12:23
Re: new Hub to be released?
 
It'll be a nightmare when a new one comes out as most folk would want rid of the current hub due to poor wifi instability, range and speed. It will be the "I want a Samsung v+" all over again

Peter_ 26-08-2012 13:35
Re: new Hub to be released?
 
Quote:
Originally Posted by jb66 (Post 35467560)
It'll be a nightmare when a new one comes out as most folk would want rid of the current hub due to poor wifi instability, range and speed. It will be the "I want a Samsung v+" all over again
Personally I would let anyone threatening to cancel unless they get a new device if one ever appears cancel as otherwise it will quickly dissolve into a mad rush for device that could be equally as bad considering the criteria they wanted for the tenders such as no external antenna as it may spoil the looks who cares if it works attitude.

moowow! 26-08-2012 14:21
Re: new Hub to be released?
 
i'm surprised with how many problems the netgear one has, i have used netgear devices for years and never had a problem!

Peter_ 26-08-2012 14:36
Re: new Hub to be released?
 
Quote:
Originally Posted by moowow! (Post 35467581)
i'm surprised with how many problems the netgear one has, i have used netgear devices for years and never had a problem!
Its called building to a price and with only a two internal antenna which are inside the back of the device, the device it is based on has eight antenna.

The modem side is fine.

craigj2k12 26-08-2012 14:55
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35467585)
The modem side is fine.
not to be critical, that depends on the definition of fine. Yes, its fit for purpose, but has its issues

Peter_ 26-08-2012 15:41
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35467587)
not to be critical, that depends on the definition of fine. Yes, its fit for purpose, but has its issues
Mine and the majority work as they should very few people actually have issues with the Superhub as you cannot use the very few people who actually complain on forums as they are an extremely small minority, on average the are about 1000+ people complaining out of over 1 million + customers with the device and we do not see that many people posting on forums or calling technical support.

Wireless works for the majority and only people who expect more from the device actually complain as they are used to highend devices.

I have used it both as a wireless device and it performed adequately and most people would not even notice, but then I went back to my own router but both devices reached to my back garden table from my front bedroom office.

rmwebs 26-08-2012 16:01
Re: new Hub to be released?
 
Agreed with the comment above. Mine works fine. We moved from another (Netgear) 802.11n router when we upgraded to 100mb last year and the SHUB has been fine. Never had an unexpected reboot, signal quality seems pretty good, etc.

I post this as a VERY heavy LAN and internet user. So much so that I've got a 40meter cat5e running from the back of the SHUB to a server in my office (a building at the end of the garden). I put the cable in as I didnt expect to get the wifi signal down there, but it gets a reasonably good signal (3/5 bars on the MacBook Air and the iPad).

Is it better than the Netgear one we had before? Nope. Is it any worse? Nope.

My SHUB is always under a heavy load, with a minimum of 15 devices connected at once, and usually around 25.

craigj2k12 27-08-2012 00:25
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35467609)
Mine and the majority work as they should very few people actually have issues with the Superhub as you cannot use the very few people who actually complain on forums as they are an extremely small minority, on average the are about 1000+ people complaining out of over 1 million + customers with the device and we do not see that many people posting on forums or calling technical support.

Wireless works for the majority and only people who expect more from the device actually complain as they are used to highend devices.

I have used it both as a wireless device and it performed adequately and most people would not even notice, but then I went back to my own router but both devices reached to my back garden table from my front bedroom office.
Yes, it works, it doesnt work well though

Peter_ 27-08-2012 08:37
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35467796)
Yes, it works, it doesnt work well though
It works fine for the Majority and that is a Fact no if's or but's and the same can be said for the other piece of junk the VMNG300 as in reality it is little better especially as we now have area's with 6 downstreams and it was outdated before release plus we had many more issue calls with that device than Superhub calls, I was an original 50Mb support agent so I was there from the start so you cannot teach your grandmother to suck eggs.

Both present devices are junk and that will never change the only difference being is that you have never had a proper decent bit of kit on your desk such as a mainstream modem as Seph and myself have advocated for a long time.

The VMNG300 and Superhub are the Trabants and Lada's of the modem world and when you know no different they appear to be the equivalent of Rolls Royce's and Bentley's but you always forget that no matter how much Turtlewax you use you cannot polish a turd.:rolleyes:

adduxi 28-08-2012 18:19
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35467818)
The VMNG300 and Superhub are the Trabants and Lada's of the modem world and when you know no different they appear to be the equivalent of Rolls Royce's and Bentley's but you always forget that no matter how much Turtlewax you use you cannot polish a turd.:rolleyes:
Ah Peter, you are making me so disillusioned about my VMNG300 ;)
However, I think I will stick with my Trabant until it gives up the ghost, I think it deserves it as so far it has given sterling service.
Maybe by the time it goes to Modem Heaven, the SH will be along side it :angel:

Peter_ 28-08-2012 19:05
Re: new Hub to be released?
 
Quote:
Originally Posted by adduxi (Post 35468172)
Ah Peter, you are making me so disillusioned about my VMNG300 ;)
However, I think I will stick with my Trabant until it gives up the ghost, I think it deserves it as so far it has given sterling service.
Maybe by the time it goes to Modem Heaven, the SH will be along side it :angel:
Both should be relegated but as above even if a replacement no one will get one just because they want one and to be honest I would wait a while unless it is a branded off the shelf device as otherwise you will probably be landed with an even bigger turkey.

My Superhub has worked perfectly since 9th February 2011 as have the majority on the network, I do find it amusing when you see post like yours praising the VMNG300 as no of you have been on the other side taking the calls over that device as more of them got replaced than most other modems but people hang onto them as if they are made of a precious metal.

Both the VMNG300 and the Superhub are junk compared to the devices tested by the company and the are posters on here who did run the trials but being staff cannot post about it on here.

General Maximus 28-08-2012 19:12
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35467549)
and only exceptional cases would get a replacement.
is that why they chuck shubs around like confetti and send you a new shub for every fault rather than sending an engineer our first?

Quote:
Originally Posted by Peter_ (Post 35467549)
it would have to have external antenna otherwise we would be in the same situation as with the Netgear device
not really, they could just design it properly so it actually works like my Linksys router which has internal antennae

jb66 28-08-2012 19:21
Re: new Hub to be released?
 
How come the regular hub was stable? Range was poor but least it doesn't reboot

Peter_ 28-08-2012 20:08
Re: new Hub to be released?
 
Quote:
Originally Posted by General Maximus (Post 35468185)
is that why they chuck shubs around like confetti and send you a new shub for every fault rather than sending an engineer our first?
I rather doubt that they would chuck a new device out like confetti unless they have a bottomless pit of money especially as the majority of Superhubs actually work as they should, plus it would be quite stupid to go clamouring for any new device until you were sure that it was any good especially any more Virgin Media branded devices, the thought of another piece of junk makes me cringe.


Quote:
Originally Posted by General Maximus (Post 35468185)
not really, they could just design it properly so it actually works like my Linksys router which has internal antennae
Do you honestly think that will happen, not in a million years.

craigj2k12 28-08-2012 20:43
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35467818)
It works fine for the Majority and that is a Fact no if's or but's and the same can be said for the other piece of junk the VMNG300 as in reality it is little better especially as we now have area's with 6 downstreams and it was outdated before release plus we had many more issue calls with that device than Superhub calls, I was an original 50Mb support agent so I was there from the start so you cannot teach your grandmother to suck eggs.
Mate.... chill out! Your arguing with a brick wall here, im in agreement with you in your next point

Quote:
Originally Posted by Peter_ (Post 35467818)
Both present devices are junk and that will never change the only difference being is that you have never had a proper decent bit of kit on your desk such as a mainstream modem as Seph and myself have advocated for a long time.
if you had read my post properly you would have understood

---------- Post added at 19:43 ---------- Previous post was at 19:41 ----------

Quote:
Originally Posted by Peter_ (Post 35468198)
I rather doubt that they would chuck a new device out like confetti unless they have a bottomless pit of money especially as the majority of Superhubs actually work as they should, plus it would be quite stupid to go clamouring for any new device until you were sure that it was any good especially any more Virgin Media branded devices, the thought of another piece of junk makes me cringe.
They must have a bottomless pit of money then, as the give them out at the drop of a hat, when I have had 2 area outages in the last 6 weeks, the agent on the phone has diagnosed it as a superhub fault and in both cases booked an engineer to install a replacement superhub

jb66 28-08-2012 20:58
Re: new Hub to be released?
 
I go to many folks houses and they ask if I can take a spare back, they are handed out like 1p sweets

General Maximus 28-08-2012 21:02
Re: new Hub to be released?
 
exactly. Although they are cheap the number they must constantly dish out my cost them in the long run. I would rather provide a decent piece of cpe which you know works and then you wont get people rining up moaning about wireless etc and have to replace them all the time. I have never had any probs with my 4 linksys routers yet as soon as I had 2 shubs rammed down my throat I was on the phone for 3 hours. What does what say?

Peter_ 28-08-2012 21:16
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35468216)
Mate.... chill out! Your arguing with a brick wall here, im in agreement with you in your next point



if you had read my post properly you would have understood
I did understand but it is quite different when you have worked with bot devices and also seen the mainstream devices that were also tested it is unbelievable unless palms were greased in order to buy the junk we now have, I also heard from a reliable source that both the VMNG300 and the Superhub were more expensive than the other devices tested, so you can now see that palms must have been well greased in order to buy those devices.

If it was your decision it would be a known branded device by a reputable manufacturer and not a design from the frankenstein book of modems.



Quote:
Originally Posted by craigj2k12 (Post 35468216)
They must have a bottomless pit of money then, as the give them out at the drop of a hat, when I have had 2 area outages in the last 6 weeks, the agent on the phone has diagnosed it as a superhub fault and in both cases booked an engineer to install a replacement superhub
Because they realised a while back that someone made an almighty cockup a while back and they have no other response.

jb66 28-08-2012 21:16
Re: new Hub to be released?
 
To be honest I'm fed up with customers throwing a wobbly when I tell them at the superhubs wifi is on full power and I can't improve it despite what India says. It gives me bad comments from the customers affecting my bonus. I suppose that's why techs tell fibs saying the superhub2 is coming out etc just to keep there scores up so the customer actually thinks something is being done.

Peter_ 28-08-2012 21:19
Re: new Hub to be released?
 
Quote:
Originally Posted by jb66 (Post 35468229)
To be honest I'm fed up with customers throwing a wobbly when I tell them at the superhubs wifi is on full power and I can't improve it despite what India says. It gives me bad comments from the customers affecting my bonus. I suppose that's why techs tell fibs saying the superhub2 is coming out etc just to keep there scores up so the customer actually thinks something is being done.
They may get good NPS this time but its dead in the water next visit.

qasdfdsaq 28-08-2012 21:30
Re: new Hub to be released?
 
Quote:
Originally Posted by jb66 (Post 35468222)
I go to many folks houses and they ask if I can take a spare back, they are handed out like 1p sweets
Say yes, then give them to me. I'll pay 2p *and* a sweet for every drop off.

jb66 28-08-2012 21:44
Re: new Hub to be released?
 
Quote:
Originally Posted by qasdfdsaq (Post 35468237)
Say yes, then give them to me. I'll pay 2p *and* a sweet for every drop off.
You got some doors that need kept open?

kwikbreaks 28-08-2012 21:56
Re: new Hub to be released?
 
Cloning!

Tiptoes away.....

qasdfdsaq 28-08-2012 22:10
Re: new Hub to be released?
 
Quote:
Originally Posted by jb66 (Post 35468246)
You got some doors that need kept open?
Yes but only in the career sense

Mr K 28-08-2012 22:16
Re: new Hub to be released?
 
Good news if they are bringing out a new one. I'm not touching the superhub, sticking with my NTL 250 until they release something reliable.

Of course I'll wait till you've all kindly tested the new one for me and VM have fixed all the issues (yes, i could be waiting a while...). Maybe they should employ somebody to test these things first instead of relying on customers ?

Vieil Homme 28-08-2012 23:04
Re: new Hub to be released?
 
Quote:
Originally Posted by jb66 (Post 35468222)
I go to many folks houses and they ask if I can take a spare back, they are handed out like 1p sweets
You can say that again. I have tried to get VM to take it back but they dont seem to want it. This is brand new still in its box...

Mick Fisher 28-08-2012 23:34
Re: new Hub to be released?
 
Quote:
Originally Posted by Vieil Homme (Post 35468278)
You can say that again. I have tried to get VM to take it back but they dont seem to want it. This is brand new still in its box...
Nobody wants superhubs. :D

thenry 28-08-2012 23:40
Re: new Hub to be released?
 
Quote:
Originally Posted by Vieil Homme (Post 35468278)
You can say that again. I have tried to get VM to take it back but they dont seem to want it. This is brand new still in its box...
http://www.collectplus.co.uk/returns...from_postcode=

Nopanic 29-08-2012 08:38
Re: new Hub to be released?
 
Quote:
Originally Posted by Blairhoyle (Post 35467534)
I was reading on another forum tonight that some staff from Virgin have stated (not to customers on the phone, seems more like a private chat) that they are bringing out a new model that is made by Samsung which is meant to solve all the problems that we are having the Not So Super Hub.

Anyone heard anything or able to shed anymore light on it?

If its true I can't see Virgin rolling out new Hubs to every single customer, they will probably do it on a case by case basis I would think.
lol No.

Russ 29-08-2012 11:17
Re: new Hub to be released?
 
Can members not resort to giving the superhub silly names please

Skie 29-08-2012 20:50
Re: new Hub to be released?
 
To be fair Russ, Virgin started it :)

Peter_ 29-08-2012 21:08
Re: new Hub to be released?
 
Quote:
Originally Posted by Skie (Post 35468605)
To be fair Russ, Virgin started it :)
It is a Brand name and the forum team cannot have members calling it inane and silly names even if the community forum team is stupid enough to allow it but considering how good the present team is on there that is not a surprise.

Russ 29-08-2012 21:19
Re: new Hub to be released?
 
We are primarily a help site and if someone is having problems with their superhub and does a google search for it, they're far less likely to find us if we keep allowing 'alternative' names to be used.

Peter_ 29-08-2012 21:29
Re: new Hub to be released?
 
Quote:
Originally Posted by Russ (Post 35468614)
We are primarily a help site and if someone is having problems with their superhub and does a google search for it, they're far less likely to find us if we keep allowing 'alternative' names to be used.
Which means this site gets more hits than the community site because only the correct name is allowed on here, you would think that the guys on the community site would realise this as well.

General Maximus 29-08-2012 21:33
Re: new Hub to be released?
 
Quote:
Originally Posted by Skie (Post 35468605)
To be fair Russ, Virgin started it :)
good point dude, if they didnt call it "super" in the first place then we wouldnt need to correct them

thenry 29-08-2012 21:35
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35468622)
Which means this site gets more hits than the community site because only the correct name is allowed on here, you would think that the guys on the community site would realise this as well.
you really think they want hits

Peter_ 29-08-2012 21:37
Re: new Hub to be released?
 
Quote:
Originally Posted by General Maximus (Post 35468624)
good point dude, if they didnt call it "super" in the first place then we wouldnt need to correct them
Its a committee designed racehorse which turned into a camel and as you cannot polish camel droppings.:D

adduxi 30-08-2012 09:56
Re: new Hub to be released?
 
Quote:
Originally Posted by Skie (Post 35468605)
To be fair Russ, Virgin started it :)
Classic, simple but good ..... :D

Russ 30-08-2012 10:14
Re: new Hub to be released?
 
Moving on...

craigj2k12 31-08-2012 01:09
Re: new Hub to be released?
 
Quote:
Originally Posted by Russ (Post 35468712)
Moving on...
...hopefully so will virgin....




okay joke over :D

Peter_ 31-08-2012 08:03
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35469053)
...hopefully so will virgin....




okay joke over :D
Stop everything I have a sneak preview of the Superhub 2 in the link below.

Spoiler: 
Go for it!
Spoiler: 
The suspense must be killing you.
Spoiler: 
This is state of the art.
Do not click unless you believe.

Mick Fisher 31-08-2012 14:13
Re: new Hub to be released?
 
Many a true word spoken in jest. :LOL:

craigj2k12 31-08-2012 14:22
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35469071)
Stop everything I have a sneak preview of the Superhub 2 in the link below.

Spoiler: 
Go for it!
Spoiler: 
The suspense must be killing you.
Spoiler: 
This is state of the art.
Do not click unless you believe.
of course the casing will be redesigned in such a way it wont work properly

Stephen 31-08-2012 16:17
Re: new Hub to be released?
 
Ok, as per the earlier mod request.....back on topic please!

This is your final warning.

broadbandking 31-08-2012 17:00
Re: new Hub to be released?
 
I would welcome a new hub been made by Samsung as in the past the Samsung V+ was the best version.

Mick Fisher 31-08-2012 18:23
Re: new Hub to be released?
 
Quote:
Originally Posted by broadbandking (Post 35469262)
I would welcome a new hub been made by Samsung as in the past the Samsung V+ was the best version.
I would welcome a move by ISP's to stop trying to lock subs down to a limited set of options EG DNS servers, no QOS,ETC by supplying them with cheapskate Hubs that are mostly under powered and only seem to work in unexpected ways.

VM are not alone in this, Sky and BE both try it on and there are probably other ISP's that I don't know about.

Why do they bother as judging by the crap hardware and firmware supplied they obviously can't or won't afford to supply decent kit. One can only suppose that insisting on locked down Hubs gives them the ability to snoop on us via these Hubs. Maybe they can sell the data obtained, who knows? Their has got to be a reason for it other than the half baked standardised hardware for support purposes. VM have practically no readily accessable customer facing support that you can have a meaningful conversation with anyway.

So c'mon Guys bin all these underperforming Hub's, save yourselves a small fortune by only supplying us with Modems.

General Maximus 31-08-2012 19:12
Re: new Hub to be released?
 
Quote:
Originally Posted by broadbandking (Post 35469262)
I would welcome a new hub been made by Samsung as in the past the Samsung V+ was the best version.
me too. When it comes to networking you think or Motorola and Cisco as the big names but given Samsungs reputation for technology with mobile phones and tvs etc I would definitely be willing to try a Samsung modem because I believe they are a company who care about the quality of the product they produce. It is all about having confidence in the brand.

Peter_ 31-08-2012 20:59
Re: new Hub to be released?
 
Quote:
Originally Posted by broadbandking (Post 35469262)
I would welcome a new hub been made by Samsung as in the past the Samsung V+ was the best version.
I think some use of Google may have helped here as they do not manufacture modems so if an agent did say such a thing to a customer then they were lying, now imagine if it was their first attempt would you really want such a device.:rolleyes:

Try Googling "samsung Docsis 3 modem"

---------- Post added at 19:59 ---------- Previous post was at 19:59 ----------

Quote:
Originally Posted by General Maximus (Post 35469312)
I would definitely be willing to try a Samsung modem because I believe they are a company who care about the quality of the product they produce. It is all about having confidence in the brand.
I did expect someone to actually check if such a device actually existed but everyone just went misty eyed over a potential new supplier.

GrimUpNorth 31-08-2012 21:07
Re: new Hub to be released?
 
Quote:
Originally Posted by General Maximus (Post 35469312)
me too. When it comes to networking you think or Motorola and Cisco as the big names but given Samsungs reputation for technology with mobile phones and tvs etc I would definitely be willing to try a Samsung modem because I believe they are a company who care about the quality of the product they produce. It is all about having confidence in the brand.
And if Samsung did would it look something like this:

[img]Download Failed (1)[/img]

Cheers

Grim

Peter_ 31-08-2012 21:11
Re: new Hub to be released?
 
Quote:
Originally Posted by GrimUpNorth (Post 35469341)
And if Samsung did would it look something like this:

http://store.storeimages.cdn-apple.c...d=0&layer=comp

Cheers

Grim
As it is just a figment of someones imagination it could look however you want it to look, but external antennas would be nice.:D

General Maximus 31-08-2012 21:22
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35469344)
but external antennas would be nice.:D
you wouldnt need them if it was built properly and I trust Samsung to do a good job

Peter_ 31-08-2012 22:16
Re: new Hub to be released?
 
Quote:
Originally Posted by General Maximus (Post 35469347)
you wouldnt need them if it was built properly and I trust Samsung to do a good job
As they do not make them why would the make one now, it was just an agent fobbing someone off nothing more, I would prefer a mainstream known modem manufacturer rather than a first time Virgin media bodge job.

craigj2k12 31-08-2012 23:24
Re: new Hub to be released?
 
Samsung make routers and have made dsl modems so theres no reason why they couldnt produce a cable modem

I think the problem with vm using samsung is the age old problem of price

broadbandking 31-08-2012 23:34
Re: new Hub to be released?
 
Samsung is used for the TiVo boxes so prices can't be that bad.

GrimUpNorth 31-08-2012 23:34
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35469344)
As it is just a figment of someones imagination it could look however you want it to look, but external antennas would be nice.:D
It was just a bit of fun - with the Samsungs ongoing fruity problems...

Cheers

Grim

qasdfdsaq 01-09-2012 04:53
Re: new Hub to be released?
 
Quote:
Originally Posted by Mick Fisher (Post 35469295)
VM are not alone in this, Sky and BE both try it on and there are probably other ISP's that I don't know about.
Neither Be or Sky *force* you to use their CPE and only their CPE though. In Sky's case the modem is separate and you can use whatever router you want (granted, it's difficult to find a compatible one) and in Be's case, you can use whatever modem you want as well. In fact many users have succeeded in replacing the modem on Sky Fibre with their own as well.

---------- Post added at 03:53 ---------- Previous post was at 03:51 ----------

Quote:
Originally Posted by craigj2k12 (Post 35469384)
Samsung make routers and have made dsl modems so theres no reason why they couldnt produce a cable modem

I think the problem with vm using samsung is the age old problem of price
Tivo boxes have built in cable modems, so in a way, Samsung already make cable modems for VM. They're just integrated into a TV box instead of a router.

Peter_ 01-09-2012 08:15
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35469384)
Samsung make routers and have made dsl modems so theres no reason why they couldnt produce a cable modem

I think the problem with vm using samsung is the age old problem of price
So you would happily trust a first time modem from a company that will allow Virgin Media to illegitimise the device as with the previous 2 devices.

---------- Post added at 07:13 ---------- Previous post was at 07:12 ----------

Quote:
Originally Posted by broadbandking (Post 35469386)
Samsung is used for the TiVo boxes so prices can't be that bad.
As above first time modem equates to piece of junk.

---------- Post added at 07:15 ---------- Previous post was at 07:13 ----------

Quote:
Originally Posted by GrimUpNorth (Post 35469387)
It was just a bit of fun - with the Samsungs ongoing fruity problems...

Cheers

Grim
I knew that you were joking but not quite the same as the OP's original agent lying through his teeth in order to get him off the phone.

Why dream about a lie when we should be looking for them to buy a device directly of the shelf with no Virgin Media inspired firmware on the device and with decent wireless capabilities or just a standalone device.


Remember inbuilt modems are very different to standalone modems as they have to work by themselves as not as part of an integrated unit.

Sephiroth 01-09-2012 14:04
Re: new Hub to be released?
 
Whilst I agree with Peter that VM should take on a COTS device and not ponce about with vain exteriors and stupid formware, I'd just like to point out that a gateway is an integrated unit that has an inbuilt modem, an inbuilt router and an inbuilt switch.

It's just this piece of junk, the Super Hub, that VM have got entirely wrong in its craving to shave cost. VM are indeed paying the price for that. "Super Hub" is the oxynoron, not paying the price for shaving the cost (or is that a non-aphorism?).

General Maximus 01-09-2012 16:00
Re: new Hub to be released?
 
Quote:
Originally Posted by Sephiroth (Post 35469508)
"Super Hub" is the oxynoron, not paying the price for shaving the cost (or is that a non-aphorism?).
I dont know, but i do know the whole thing gad been one big debacle/fiasco/joke

On the subject of gateways, i was doing some googling earlier on in the week and i dud come across a couple if Cisco residential gateways but they were $180. Some of us are willing to pay for decent routers though so why not offer shubs for free and Cisco equipment for £100 (cant be arsed to look up the exchange rate). I would pay for it.

Mick Fisher 01-09-2012 16:14
Re: new Hub to be released?
 
Quote:
Originally Posted by qasdfdsaq (Post 35469416)
Neither Be or Sky *force* you to use their CPE and only their CPE though. In Sky's case the modem is separate and you can use whatever router you want (granted, it's difficult to find a compatible one) and in Be's case, you can use whatever modem you want as well. In fact many users have succeeded in replacing the modem on Sky Fibre with their own as well.
I have been provided with the very latest sky hub (sr-101) and my connection uses mac encapsulated routing (MER) which requires the hard coded and encrypted sky username and password to be extracted and used to hack a 3rd party Router to enable it to connect to the BTO modem.

To date no one has been able to crack the sr-101 so ATM the only way to use a 3rd party router is to piggy back it onto the sr-101. This what I am using ATM and it seems to work well. Much better that using the sr-101 on it's own.

As for Sky "forcing" subs to use sky's supplied equipment, well it is in the T&C's although to date I am told it has never been enforced.

ethan103 01-09-2012 16:15
Re: new Hub to be released?
 
Had my internet installed today and I also got told that there was in fact a new Hub being released.

Its good that I kept hold of the VMNG300 because I will eventually need a new Modem when more DS channels kick in !

Peter_ 01-09-2012 16:26
Re: new Hub to be released?
 
Quote:
Originally Posted by internetuser (Post 35469579)
Had my internet installed today and I also got told that there was in fact a new Hub being released.

Its good that I kept hold of the VMNG300 because I will eventually need a new Modem when more DS channels kick in !
As the has been one getting released for the last 18 months and firstly the Superhub mk2 failed in testing and Superhub mk3 has sunk without trace, do not believe anything until it is in black and white on their website as a fob off is as good as wink in the Virgin Media world.;)

jb66 01-09-2012 16:46
Re: new Hub to be released?
 
Quote:
Originally Posted by internetuser (Post 35469579)
Had my internet installed today and I also got told that there was in fact a new Hub being released.

Its good that I kept hold of the VMNG300 because I will eventually need a new Modem when more DS channels kick in !
because folk will threaten to leave unless they get the best

babis3g 01-09-2012 17:07
Re: new Hub to be released?
 
some one mentioned date and an other they say is all ready is under tests
http://community.virginmedia.com/t5/...a/td-p/1360622

Peter_ 01-09-2012 21:31
Re: new Hub to be released?
 
Quote:
Originally Posted by babis3g (Post 35469606)
some one mentioned date and an other they say is all ready is under tests
http://community.virginmedia.com/t5/...a/td-p/1360622
As ndev2K in that link still works for the company I would take his word over anyone else on that forum as he has access to the intranet and the is nothing new on the horizon, do read the whole of the thread as it does tend to help.:rolleyes:

craigj2k12 02-09-2012 14:01
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35469712)
As ndev2K in that link still works for the company I would take his word over anyone else on that forum as he has access to the intranet and the is nothing new on the horizon, do read the whole of the thread as it does tend to help.:rolleyes:
I thought he no longer worked for VM? he was on the forum team which has now been changed

Peter_ 02-09-2012 16:14
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35469853)
I thought he no longer worked for VM? he was on the forum team which has now been changed
He works at Wythenshawe on a different section but still an employee with access to the intranet.

craigj2k12 02-09-2012 20:49
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35469920)
He works at Wythenshawe on a different section but still an employee with access to the intranet.
fairy nuff

On the VM forum, someone mentioned August 2013, so i think its safe to say anything about the new device is merely rumour, and the bad info techs have been giving customers is a fob off based on such rumours

Peter_ 02-09-2012 21:06
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35470065)
fairy nuff

On the VM forum, someone mentioned August 2013, so i think its safe to say anything about the new device is merely rumour, and the bad info techs have been giving customers is a fob off based on such rumours
When a new device it will not be built by Samsung.;)

craigj2k12 02-09-2012 22:10
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35470068)
When a new device it will not be built by Samsung.;)
How can you be so sure?

jb66 02-09-2012 22:18
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35470093)
How can you be so sure?
Virgin should speak to me before they make any big decisions

Vieil Homme 03-09-2012 00:10
Re: new Hub to be released?
 
:idea: Or it could be apple..... :gpoint: That could realy work

Stephen 03-09-2012 11:34
Re: new Hub to be released?
 
Quote:
Originally Posted by jb66 (Post 35470098)
Virgin should speak to me before they make any big decisions
and why should they do that??

Sephiroth 03-09-2012 12:21
Re: new Hub to be released?
 
Quote:
Originally Posted by Stephen (Post 35470223)
and why should they do that??
Because JB faces the truth every day and it needs hammering home to those upstairs from him.

As if you didn't know.

Stephen 03-09-2012 12:49
Re: new Hub to be released?
 
Quote:
Originally Posted by Sephiroth (Post 35470242)
Because JB faces the truth every day and it needs hammering home to those upstairs from him.

As if you didn't know.
Well as I tested the Superhub and have still never had a single issue with it I am still inclined to say, its not bad at all.

kwikbreaks 03-09-2012 12:54
Re: new Hub to be released?
 
Quote:
Originally Posted by Stephen (Post 35470254)
Well as I tested the Superhub and have still never had a single issue with it I am still inclined to say, its not bad at all.
You are a sample of one. JB says he deals with Superhub WiFi problems on a daily basis. Now who should we consider knows more about Superhub problems...

Sephiroth 03-09-2012 13:10
Re: new Hub to be released?
 
Quote:
Originally Posted by Stephen (Post 35470254)
Well as I tested the Superhub and have still never had a single issue with it I am still inclined to say, its not bad at all.
As Kwikkie says ....

In other words JB's view of the SH world is more strongly founded than yours.

The SH in router mode cannot be defended. That VM put on a modem mode is greatly to their credit and is unique, I believe, among DOCSIS gateways.

Mick Fisher 03-09-2012 14:42
Re: new Hub to be released?
 
Quote:
Originally Posted by Sephiroth (Post 35470259)
As Kwikkie says ....

In other words JB's view of the SH world is more strongly founded than yours.

The SH in router mode cannot be defended. That VM put on a modem mode is greatly to their credit and is unique, I believe, among DOCSIS gateways.
The addition of a modem mode after over a year of half baked firmware upgrades was a public admission by VM that the superhub in router mode is pants.

Sephiroth 03-09-2012 15:04
Re: new Hub to be released?
 
Yep.

The_real_dj 03-09-2012 18:29
Re: new Hub to be released?
 
mmm got to say I thought the hub was ok, kinda got used to it rebooting every couple of days. Especially if more than 6 or 7 wifi devices where connected to it, but now ive moved over to sky fiber I can really notice the difference. 2 weeks without a reboot or connection issue. Its like a breath of fresh air!!!

Mick Fisher 03-09-2012 20:02
Re: new Hub to be released?
 
Quote:
Originally Posted by The_real_dj (Post 35470394)
mmm got to say I thought the hub was ok, kinda got used to it rebooting every couple of days. Especially if more than 6 or 7 wifi devices where connected to it, but now ive moved over to sky fiber I can really notice the difference. 2 weeks without a reboot or connection issue. Its like a breath of fresh air!!!
Shame about the 100mbps ports but still I guess you can't have everything from a cheapo ISP supplied device.

At least it is stable and the wifi beats the pants off the superhub. I hear the auto channel mode actually works :shocked: :) too.

If you don't throw large amounts data around your network then it's fine.

Peter_ 03-09-2012 21:14
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35470093)
How can you be so sure?
You forget that I still know people on the inside. http://www.addemoticons.com/emoticon...icons04277.gif

---------- Post added at 20:14 ---------- Previous post was at 20:11 ----------

Quote:
Originally Posted by Vieil Homme (Post 35470146)
:idea: Or it could be apple..... :gpoint: That could realy work
Are you kidding.

http://itsabout.server304.com/wp-con...5/snowball.bmp

craigj2k12 03-09-2012 21:31
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35470460)
You forget that I still know people on the inside.
So you know the vendor then?

My guess is that they send Huwaei back to the drawing board


And who in their right mind suggested apple!!!

Im currently in a law suit with apple, they are claiming copyright infringement on my gold plated butt plugs... apparently they have a patent on overpriced crap for assholes

Peter_ 03-09-2012 22:40
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35470466)
So you know the vendor then?
No but I believe my source when they say one is being tested.

Quote:
Originally Posted by craigj2k12 (Post 35470466)
My guess is that they send Huwaei back to the drawing board
I rather doubt they will be given a second chance as the other one crashed and burnt.:erm:

jb66 03-09-2012 22:58
Re: new Hub to be released?
 
it may have crashed and burned because vm wanted a replica of the sh but huwaei knew the antenne were too small and stupid

Peter_ 03-09-2012 23:03
Re: new Hub to be released?
 
Quote:
Originally Posted by jb66 (Post 35470497)
it may have crashed and burned because vm wanted a replica of the sh but huwaei knew the antenne were too small and stupid
At least they are not going down that route but doubtful it will be a standalone mainstream modem as it should have been all along.

craigj2k12 04-09-2012 00:46
Re: new Hub to be released?
 
Quote:
Originally Posted by Peter_ (Post 35470491)
No but I believe my source when they say one is being tested.


I rather doubt they will be given a second chance as the other one crashed and burnt.:erm:
So you're saying the device on test is a netgear device? :shocked:

Andy C 04-09-2012 01:42
Re: new Hub to be released?
 
The SH only has 100Mb ports? That's a bit daft if they're providing 120Mb broadband!

Are all the ports 100? Including the first one when used in Modem Only mode?

craigj2k12 04-09-2012 02:18
Re: new Hub to be released?
 
Quote:
Originally Posted by Andy C (Post 35470538)
The SH only has 100Mb ports? That's a bit daft if they're providing 120Mb broadband!

Are all the ports 100? Including the first one when used in Modem Only mode?
they are all gigabit (1000)

Intrakota 04-09-2012 02:32
Re: new Hub to be released?
 
I just want to be able to buy, register and use my own Modem.

kwikbreaks 04-09-2012 07:47
Re: new Hub to be released?
 
Quote:
Originally Posted by Andy C (Post 35470538)
The SH only has 100Mb ports? That's a bit daft if they're providing 120Mb broadband!

Are all the ports 100? Including the first one when used in Modem Only mode?
I'm pretty much certain that the poster was talking about the hub which is supplied by Sky. As already posted the SH has a gigabit switch.

Peter_ 04-09-2012 08:13
Re: new Hub to be released?
 
Quote:
Originally Posted by Intrakota (Post 35470540)
I just want to be able to buy, register and use my own Modem.
Never going to happen as Virgin Media need to control your device.

---------- Post added at 07:13 ---------- Previous post was at 07:12 ----------

Quote:
Originally Posted by craigj2k12 (Post 35470530)
So you're saying the device on test is a netgear device? :shocked:
No idea but I would hope that they have come to their senses and bought an off the shelf product as in the old days.

GrimUpNorth 04-09-2012 09:04
Re: new Hub to be released?
 
As I've said before, I'm sure if VM approached one of the mainstream manufactures there would be no problem with putting the VM logo on an off the shelf product - when you consider that the number of units shipped could run into the millions over the life of a contract.

Cheers

Grim

Intrakota 04-09-2012 09:37
Re: new Hub to be released?
 
Why.

thenry 04-09-2012 14:14
Re: new Hub to be released?
 
https://www.cableforum.co.uk/images/...2012/09/3.jpeg

Stephen 04-09-2012 17:21
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35470466)
So you know the vendor then?
Who says they have even got far enough to have chosen a vendor yet?

Quote:
Originally Posted by craigj2k12 (Post 35470466)
My guess is that they send Huwaei back to the drawing board
Just because the last version they were going to build failed doesn't mean they aren't part of the current list of possible vendors.

craigj2k12 04-09-2012 17:23
Re: new Hub to be released?
 
Quote:
Originally Posted by Stephen (Post 35470714)
Who says they have even got far enough to have chosen a vendor yet?
erm, peter_ ..... he said there was a device currently being tested, which to my knowledge is pretty hard without a vendor

Stephen 04-09-2012 17:33
Re: new Hub to be released?
 
Quote:
Originally Posted by craigj2k12 (Post 35470718)
erm, peter_ ..... he said there was a device currently being tested, which to my knowledge is pretty hard without a vendor
Doesn't mean there is a vendor selected.

They could be testing a device from a few different vendors with a view to picking the best one that meets their specs to get the contract.

Thats what would probably be the process afaik.


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