Thinking of getting superhub
 

At the moment I have a separate wireless router and modem, and I am thinking of changing to the superhub.

I am on broadband L so would have to buy one - and apparently that's £75. The VM person suggested upgrading to XL for a while, get a superhub, then downgrade - which makes sense. (Presumably they hope I prefer 60Mb to 20Mb - when I get upgraded - and hope I don't change back)

I haven't been keeping up with superhub developments. In the early days the opinion was it was a crock o'exrement. is this still the case, or is it a worthwhile piece of kit now?

Re: Thinking of getting superhub
 

i can't comment on the super hub not had it long enough, but if you call VM call centre and say your going to leave because your unhappy with the speed doubling delay, they will upgrade and give you a super hub for free :)

Re: Thinking of getting superhub
 

i have one coming on tuesday

Re: Thinking of getting superhub
 

I upgraded to 60Mb in June and had so many problems relating to extremely slow speeds that I was calling VM three of four times a week. Every engineer that called had nothing good to say about the Superhub and one engineer was even considering giving me the modem that is used for the 50Mb service as I had downgraded to 30Mb while the problems persisted.

Instead he put my Superhub was put into modem mode and I was given a DIR-615 router to use. My problems disappeared immediately. Admittedly, the firmware on the Superhub has been upgraded since but I've left the DIR-615 connected and have decided not to use the Superhub on its own as both a modem and a router. The DIR-615 has a few more options that can be configured so I prefer it to the router in the Superhub anyway.

Download speeds are very good and I usually download software ISOs at 7.4Mb/s, the maximum for a 60Mb connection. ;)

Although my problem was solved the cause was never found. :shrug:

Re: Thinking of getting superhub
 

So it sounds as though not all the problems have been ironed out yet.

With my router/modem set up I haven't had a lot of problems, although today I did have problems with the Internet dropping out. I was continually rebooting the modem and router - only having to do one would have been easer (not to mention having to keep two pieces of kit juiced up)

Re: Thinking of getting superhub
 

i am going to plug into my router in that case

Re: Thinking of getting superhub
 

I got a new superhub with my upgrade to 30 meg.4 months ago.
wireless is useless will lose connection 10 foot away from the hub .went back to my trusty belkin wireles router, now have connection outside in the garden. talked to one of virgin cable diggers at weekend and he told me a new superhub is comming out very soon to sort out all the wirless problems we all have !!!!, we will all be sent one
so he said
I will wait and see????

Re: Thinking of getting superhub
 

I would be surprised if:

A: The VM 'digger' knew anything about a new super hub let alone what VM's plans are
B: VM will replace all the existing super hubs carte blanche, not gonna happen and any savvy business would know this (it would be new installs and replacements only)

Re: Thinking of getting superhub
 

I know the extra speed is appealing dude but at the end of the day if it aint broken dont fix it. Normally I would have been the first one to jump in on a thread like this and tell you how pants the shub is (and vmfriend wouldnt have beaten me up for it) but I have been away all weekend and just got back. It has worked out quite well because other people have said it instead of me which makes it all the more sweeter :)

If and when VM do bring out a new shub dont get it straight away. Going by their track record with this shub, despite their assurances of lengthy and rigourous testing, it will be bug ridden from day one and take 2 years of firmware updates to get it half working.

Re: Thinking of getting superhub
 

Quote......"talked to one of virgin cable diggers at weekend and he told me a new superhub is comming out very soon to sort out all the wirless problems we all have !!!!, we will all be sent one"

I really hope so, mind you I wonder why they just cant improve the Superhub we have just now?

I was lucky as they left me the old router, which I now use, and its a lot better now, I can even get a signal out in our summer house in the garden;)

I was sent a second one.....
 

For reasons best known to VM they sent me a second SHub and they don't want it back. I know the wireless range is rubbish but they must have a value it has not been out of the original box.

Re: Thinking of getting superhub
 

The same thing has happened to numerous people - as I've said years ago, it makes a pretty decent cheap WAP. Flog it on Ebay. VM evidently don't care any more than they used to about old modems...

Re: Thinking of getting superhub
 

I would love to know whether the postage costs exceed the production costs which would explain why they dont want it back

Re: Thinking of getting superhub
 

Sorry but this is total nonsense. He would be one of the last to know about new kit being developed. They would also not send every customer one.

To the OP I have had my current superhub Since October and get great wireless signal and have no problems with it at all.

You will find on here, primarily only the people having issues will talk about it and you tend not to hear from those who are having no problems at all.

Re: Thinking of getting superhub
 

What's missing from this thread (unless I missed it) is that you shoould have to pay £75 for a piece of junk (or to use the OP's phrase "a crock o'exrement". Except in modem mode where it's perfectly good.

But then you already have a modem. So stay with that is the advice you're getting.

EDIT: To address Stephen's point - the silent majority is no evidence of satisfactory product, particularly if they've quietlt gone to modem mode to get round the rubbish wireless performance. The stuff we see on here simply shouldn't happen. In the VM Forum, the official staff have openly acknowledged the SH's failings. BTW if you've seen the photos of the SH's insides and where the wireless postage stamp sized antennae are glued you'd have no doubts about the veracity of my opinion.

In modem mode, my SH is flawless.

Re: Thinking of getting superhub
 

thanks guys for slagging off my post. can only go by what the guy said who was repairing next doors cable cut in half by lawn mower!!. my question was to him how can i improve my wireless. quote you cant keep with your Belkin untill the new superhub comes out

Re: Thinking of getting superhub
 

Looks like there is still no love for the SH (should there be two more letters?)

I'll stick with my wireless router and modem for now, then.

Re: Thinking of getting superhub
 

:D

Re: Thinking of getting superhub
 

I'm not in a rush to get one. My NTL250 modem has proved reliable and gives a consistent 10MB, which is all I, and I suspect most punters, need. 20MB will be nice but suspect I won't notice much of a difference in day to day use, not all of us download most of Amazon's content.....

Too many people people having issues the Superdud - yes there is Modem mode, but that's a workaround which you shouldn't have to do - it should just work. It's not too clever with VPN either, which I need.

I'll wait to they release something that is reliable. I suspect that means till they introduce a new modem - these upgrades haven't cured all issues which suggests the SH is fundamentally flawed. People are obsessed with speeds/speed tests when a constant, reliable connection is far more important.

Re: Thinking of getting superhub
 

IT is a complete mystery to me just what you mean :confused:

Re: Thinking of getting superhub
 

SHAM, obviously. Mentalis has decided wisely - seeing as £75 squids would be the price.

Re: Thinking of getting superhub
 

I had the old blue modem and while talking to CS they said they would send me one free of charge, there was no talk of £75.00 I'm only on large BB

I now have two of these so called SH (two letters missing):p:

Re: Thinking of getting superhub
 

I've always got love for the Superhub as I personally have never had any problems what so ever with any of the SHs I have used over the last couple of years.

Re: Thinking of getting superhub
 

I'm on my fifth in two years. Apart from poor WiFi range and lack of features it is working and I am persisting with router mode.

Re: Thinking of getting superhub
 

Re: Thinking of getting superhub
 

Yes, and the only reason for more than one has been for tests and trials for various things.

Re: Thinking of getting superhub
 

.... possibly for various things that others were seriously suffering.

Re: Thinking of getting superhub
 

I'm on number 5 because...

Install - first two didn't work at all. The install took a couple of hours and 3 VM bods before it was working. I was seriously underimpressed with the technical competence of all 3 so it may not have been the hubs to blame.

I complained about problems when using wireless on #3 and got #4 via the forum.

I complained to CEO office about #4 because it was predictably no different and got a VMNG300. While I was using that the firmware fix for the wireless driver memory leak was issued.

I upgraded from 10 which I'd downgraded to from 50 because of severe over utilisation to 60 and they insisted I needed a Superhub. The one I had wasn't on the books so they sent another and I've drilled holes for external antennas in casing #4 and put the guts of #5 in that - I'll swap the casing back if VM ever want #5 back or it needs replacing because it breaks.

None of mine have been especially troublesome except for the WiFi. I've put up with and/or worked around the poor feature set. I'm running with the firewall turned off and just relying on NAT and native Windows firewalls on PCs with nothing above the NAT on phones and tablets - I figure the less code that runs the less chance there is of hitting a bug. If it does play up I'll go to modem mode.

Re: Thinking of getting superhub
 

up and running easy to install and working great 30 meg