Superhub or Not
 

Hi, just had an email telling me that I`m up and running with a speed upgrade from 50 to 100mb (wirral area). Part of the email states

" Free upgrade to the Virgin Media Super Hub.
To make the most of your new speed you'll need the Virgin Media Super Hub as your current modem can't quite keep up with the new speed we've given you. Your new Super Hub could give you our fastest-ever wireless connection. Plus, it also means you'll be ready to receive your upgrade to up to 120Mb as soon as it's available in your area. It'll change the way you use the internet."

So I click on the link in the email that says get superhub, which takes me to my virgin media page which then states



We've done all the checks and it looks like your current modem is fine. Your new super fast broadband is up and running at the speed shown below..

Your new speed is up to 100Mb

If you're going to be using a wireless connection then you might want to swap your modem for a Virgin Media Super Hub, our latest combined modem and router with the best range so you can enjoy fast broadband around your home.

The Super Hub comes free with just a £20 QuickStart fee for installation and you'll automatically begin a new 12 month contract.

So my question is, do I swap my modem for the superhub ? and why does the email say "Free upgrade to the Virgin Media Super Hub" but then my virgin media says " The Super Hub comes free with just a £20 QuickStart fee for installation and you'll automatically begin a new 12 month contract."
If I do nothing and keep my modem then i presumably dont enter a new 12 month contract, is that correct ?
Cheers

Re: Superhub or Not
 

this proves quite nicely that VM love to talk out of their ass. Your current can handle 100mbit no problemo but they love to lie to everyone and tell them it can't so they can fob you off with a shub which doesnt work.

You are doing yourself a huge favour keeping your current modem and yes, it will not trigger a new contract renewal.

They need to change their marketing blab to "we want £20 off you so we can give you a sub-standard router with "beatable" wireless performance and to top it off, we are going to tie you into another 12 month contract"

Re: Superhub or Not
 

I really don't know why everyone calls the super hub. I get excellent speeds and the range is very good as well. I can't help think that some people jump on the band wagon sometimes.

Re: Superhub or Not
 

yours truely is a scientist and I like to base my opinions on experimentation and observation and I can assure you that having been screwed by 2 shubs makes my view perfectly justified

Re: Superhub or Not
 

I respect your view but can only base my views on my personal experience.

Re: Superhub or Not
 

As can those of us for whom the superhub proved to be a piece of superjunk. :(

Thankfully modem mode seems to work as expected . :)

Re: Superhub or Not
 

The interesting thing though is whether they make it a default feature on the new shub. I am praying they edge on the side of caution given past experience and have it there just in case. Knowing our luck they'll think it is the best thing since sliced breadand think modem mode isnt needed.

Re: Superhub or Not
 

Same story again. The same people constantly bashing the Superhub and condemning it.

Me and many others have had the superhub for a long time and had no problems what so ever. However as with all things, only people whinging or complaining about something will post about it. Everyone else that is happy and has no need to find forums like this will obviously not post about their excellent CPE.

It is this fact that makes some people think that the Superhub is nothing but a pain in the butt, which is totally wrong.

For every 10 complaints about it there are probably a few thousand happy customers.

Re: Superhub or Not
 

Great question OP , just what I've been wondering myself!

I've just been upgraded to 100Mb and the old VMNG300 seems to be quite happy so far , so I think I'll stick with it , at least for now.

Re: Superhub or Not
 

:LOL:
Same story again. The same people constantly bigging up the Superhub and praising it.


I am pleased the superhub fills your requirements although I note you have said in other posts you use it in modem mode. As I have stated modem mode seems to work well.

When the superhub doesn't work for you and is constantly rebooting and losing the wifi it really is a pain in the butt.

I would beg to differ but opinions are 10 a penny and count for nothing.

Re: Superhub or Not
 

I have never stated I use it in modem mode. Its been in router mode since the day I installed it myself as part of beta testing and the only reason I got a new one was due to moving house and no longer having that test account.

However both the current one and previous one have ran perfectly, no dropped wifi or wired connections at all. Decent wifi signal all round my 4 bedroom 1960s terrace home and my 2 bed early 1900s tennement flat. Both with solid think walls.

But as you say opinions count for nothing and therefor whatever anyone thinks is wrong.

Re: Superhub or Not
 

It seems I am mistaken then, please accept my apologies.

Re: Superhub or Not
 

I couldn't understand all the Superhub complaints until the R36 firmware update. It worked fine, now it randomly reboots itself.

Re: Superhub or Not
 

Ive installed more superhubs in a day than you've experienced in a lifetime, yours works for you, congratulations, on the whole they are terrible.

---------- Post added at 21:52 ---------- Previous post was at 21:51 ----------

It's masque who has it on modem mode

Re: Superhub or Not
 

you just remember that you are the needle in a haystack and that everyone else is perfectly happy

Re: Superhub or Not
 

Get the name right please.;)

The are many more satisfied customers than unsatisfied customers out there and sadly that is a fact otherwise they would have rushed out a true replacement and it would be making national news.

We know that they bought the present devices for either a cheap price or for a backhander which can be the only reason that a mainstream device was not rolled out even though quite a few were tested even by staff members on here and from the Albert Dock and they were better than either the VMNG300 or the Superhub.

So how a company can test devices and then go with the substandard devices we will never know as it will be covered up at a very high level.

Customers are satisfied with both devices but as I keep saying in comparison to a mainstream device successfully used by millions worldwide the VMNG300 and the Superhub are in comparison a pair of camels.

Re: Superhub or Not
 

A couple of questions if I may?

How good is the VMNG300? , can it for example handle the 120Mb that I might get later in the year (I assume ...?)

Can VM force everyone to move to the SuperHub later on if they wish?

Apologies if this has been answered in another thread ...

Re: Superhub or Not
 

It is said to be incapable of 120Mb which is probably down to it only being able to use 4 downstreams rather than the 8 downstreams that the Superhub can use, so sooner probably rather than later your VMNG300 will struggle as more downstreams are rolled out in your area.

Also once your VMNG300 fails the only replacement is the Superhub unless you read and believe the unfounded stories of a secret store in the CEO's office, which is about as likely as Indiana Jones coming across a stash in a Aztec pyramid.:rolleyes:

Re: Superhub or Not
 

I suspect that the time will come when people are griping about the abysmal Superhub 2 which has buggy firmware, poor WiFi, and can't be put in modem mode and hankering for a secret stock of the old and trusted Superhub 1.

I've got my old VMNG300 still together with 2 Superhubs on top of the one I'm using. The engineers took two away on install day because they didn't work. One of my spares won't work ever as I dismantled it purely to take pictures of the innards and wasn't careful at all about how. The other has some holes in the casing for external antenna connectors (or more precisely I'm using that one's casing and my official superhub casing is in the loft.

Re: Superhub or Not
 

You keep saying this and people keep correcting you. 4 downstreams can dish out 200meg, the superhub having 8 will just let it handle heavily congested areas slightly better.

In any other area it will just trundle along happy as larry. Only when VM release a 200meg product will the VMNG300 be obsolete in terms of technology.

Re: Superhub or Not
 

It was also said to be incapable of 100mbit but I think enough of us have proven that their "thorough test" was a pile of steaming poo

Re: Superhub or Not
 

The Ambit series and the Motorola series were all said to be capable of 38Mb but they will never achieve that so do please get it right as being possibly capable on paper and actually achieving it in reality are very very different, plus it is not up to you if they let it run at 200Mb or not, it is the company.:rolleyes:

Do not wish for an inherently crippled device to run at a higher speed and by the way it was never tested on the newer network for the higher speed.

Do remember the is nothing to correct and nor has the ever been anything to correct, do you really want to be continually be polishing manure or would you prefer the company to rollout a proper device.

---------- Post added at 06:08 ---------- Previous post was at 06:06 ----------

But both devices are a steaming pile of poo, so until the company admits it you will be left with a poor mans device regardless of what device being used.