Virgin Media Upgrade
 

I'm on the 'L' 10Mb package with a Superhub. My question is, when Virgin media upgrade my area, will I get 20Mb or 30Mb (as I have a super-hub)?



If I get 20Mb after the upgrade, how much extra will I have to pay, if I decide to go for the 30Mb package? (I already have the Super-hub)


...I just have/want VM broadband...


Thanks

Re: Virgin Media Upgrade
 

10Mb will be going to 30Mb if you already have a superhub...

Re: Virgin Media Upgrade
 

I checked my online account and it says my upgrade speed will be 20Mb.

Will I have to call them when they upgrade my area???




Cheers

Re: Virgin Media Upgrade
 

which VM modem have you got?

Russ should be on soon ;)

Re: Virgin Media Upgrade
 

I have the Super-hub - currently on 10Mb L package.

Re: Virgin Media Upgrade
 

Then you'll be upgraded to 30Mb.. Only those on L without a superhub will be upgraded to 20Mb.

Re: Virgin Media Upgrade
 

But why is my online account saying "upgrade speed will be 20Mb".



Is Branson playing games again??? :mad:

Re: Virgin Media Upgrade
 

I'd guess it either hasn't been updated with the information that you have a superhub, or it just isn't working properly.. or maybe both?

Re: Virgin Media Upgrade
 

Is the Configuration File for both the 30Mb upgrade and the 20Mb upgrade (if you don't have the Super-hub) the same?

Re: Virgin Media Upgrade
 

No

Re: Virgin Media Upgrade
 

If I call VM, will I be able to get 30Mb today, even though my area has not been upgraded - should be done "by the end of August".


???

Re: Virgin Media Upgrade
 

Ring them and ask them ?

Re: Virgin Media Upgrade
 

I just called VM regarding the upgrade and they upgraded me to 30Mb for free, even though my area was being upgraded in August. :D

Re: Virgin Media Upgrade
 

Assume they tie you in for another 12mths ?

Re: Virgin Media Upgrade
 

No, because I already had the Super-hub.

---------- Post added at 20:00 ---------- Previous post was at 19:26 ----------

Can someone confirm, that my Configuration Page is correct for the 30Mb Upgrade.



General Configuration Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EU DOCSIS 3.0
Config File


Primary Downstream Service Flow SFID 41359
Max Traffic Rate 33000000 bps
Max Traffic Burst 3044 bytes
Min Traffic Rate 0 bps


Primary Upstream Service Flow SFID 24745
Max Traffic Rate 2058000 bps
Max Traffic Burst 8160 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 8160 bps
Scheduling Type BestEffort

Re: Virgin Media Upgrade
 

It looks ok to me.

Re: Virgin Media Upgrade
 

Thanks Sirius. :tu:

Re: Virgin Media Upgrade
 

Whats your speeds like ?

Re: Virgin Media Upgrade
 

With speedtest.net, I'm getting:

Download Speed: 33.52Mbps


Upload Speed: 1.97Mbps



Does that look OK to you???
Why is my upload speed less than 3Mb???

Re: Virgin Media Upgrade
 

Because the 30mb service only gets 2mb upload.

Re: Virgin Media Upgrade
 

I thought the upload speed on 30Mb was 3Mb...:shocked:

Re: Virgin Media Upgrade
 

Cause you are provisioned for 2mbit upload according to the config info you posted earlier.

Sorry must have had this page open for a while before I answered...sorry

Re: Virgin Media Upgrade
 

Just called them again and they said I will get the 3Mb upload speed when my area is upgraded.

Re: Virgin Media Upgrade
 

I'm a bit confused - why would having a Super-hub mean that the speed would be 'doubled' from 10MB to 30MB?

I've just been upgraded to 20MB, but VM called me a week or two ago and offered to upgrade me to a higher speed (not sure what speed) for an extra 50p/month - I turned it down because I didn't want a Super-hub, having read all kinds of horror stories about it. In any case 20MB is plenty for my purposes :)

Re: Virgin Media Upgrade
 

How much extra would I have to pay, if I decide to go for the 60Mb package from the 30Mb - I just want broadband.


Any ideas???

Re: Virgin Media Upgrade
 

You thought wrong.

---------- Post added at 21:49 ---------- Previous post was at 21:46 ----------

Yeah that'll be the best part of a year for most people

Re: Virgin Media Upgrade
 

It's only 1Mb more, it no biggie...;)

Re: Virgin Media Upgrade
 

I have the 10Mb and they say I will get upgraded to 60Mb!

I have no hub at the minute - justan old modem - which works fine :-)

Re: Virgin Media Upgrade
 

Unless you are changing bundle/package/collection, your 10Mb service, independent of whether you are on BB M or BB L, will only be getting a free upgrade to 20Mb.

Re: Virgin Media Upgrade
 

Didn't know that 10Mb users were supplied with superhub! Oh well, I'll be sticking with 20Mb then, usual VM dual standards.

Re: Virgin Media Upgrade
 

So why are the offering me more - just to get more money and me into another contract?

I thought it was fishy.

Re: Virgin Media Upgrade
 

It was allready confirmed on community.VirginMedia.com forums and then reposted here that all 10Mb/s customers will be moved twice...
1st, to 20Mb/s
2nd, to 30Mb/s at another later date with a Super hub install.
If you don't want to move to 30Mb/s with the Super hub You would have to jump ship from VM .
The move is not for years due to all the delays. but you will be paying for 30Mb/s but only get 10-20Mb/s...

This last point is why alot of 10Mb/s users have left 10Mb/s as we are paying way to much for only 10Mb/s, when others get 30Mb/s download speed and 2Mb/s upload for the same price.