problems since the new firmware release - only today
 

Since the new firmware release (which the superhub did automatically) everything has been working fine.

however in the last 30 minutes I have noticed that certain website have been chronically slow to access (including this one) seems fine at the moment.

I switched my hub off and back on again and it took a good few minutes to allow me access again to the internet and I have now noticed that my traffic light, which was normal blue, is now green :confused:

When I access the superhub also I get an expiry date :confused:

First time I have ever noticed this.

I checked the service problem page on Virgin and noticed that there is no problem with my broadband in the area but there does seem to be a problem with the TV (which I don't have) and that a engineer is on site and is expected to be sorted by tomorrow afternoon.

Surely that wouldn't scramble up my internet connection?

here are my figures:


Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 55 323000000 Hz QAM256 -3.7 dBmV 40.4 dB 41381 12313
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 35800000 Hz ATDMA 46.0 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

I can't access speedtest either as it just times out.

---------- Post added at 18:59 ---------- Previous post was at 18:50 ----------

Got this private message on the Virgin forum also


I have checked your connection and the downstream power level is unacceptably high. We will need to arrange an engineer visit to adjust the power levels.

Re: problems since the new firmware release - only today
 

internet is slow and for me this evening for some web pages from time to time(including the forum here) but no any strange information to my SH status

I am guessing after the firmware may trying to lock at different channels id so or give one more reboot to find one more faster ...or you may need wait for the modem to lock what ever time will be ready

about the message with expire date, it may reset it self or reboot at that time if is not bug
If you don't have a any special settings in the SH i would say to try one reset from the back of the SH with a small pin

Re: problems since the new firmware release - only today
 

Here in Leeds certain websites are not available, those that are inc here are very slow.
Using ambit 256 on 20meg, strange thing is though all speed tests report spot on.
Could be Leeds having probs (for me) or work in progress.

Re: problems since the new firmware release - only today
 

The expiry time is the time left on the DHCP lease.

The stats look very wrong - Only one downstream channel? Aren't you on the 50Mb/s service?

Re: problems since the new firmware release - only today
 

my internet is also very slow with some sites not loading, why is this happening?

Re: problems since the new firmware release - only today
 

yes mate I'm on the 50 meg service.

I got a PM on the Virgin Forum regarding another issue and got this response:

I tried resetting the hub like the poster said above and it wouldn't let me back into the the internet then 10 minutes later the traffic light (which has been green for over an hour) has since turned back to blue again.

Re: problems since the new firmware release - only today
 

Having problems here in Stoke on Trent some site ok others slow or dont load.

Re: problems since the new firmware release - only today
 

Mine was very bad for the last 30 minutes or so but has just improved drastically

Re: problems since the new firmware release - only today
 

same here been down for the past hour rebooted superhub a few times on the phone to vm at the moment and been on hold for the past 30 mins

all seems to be back up now

I am in Batley West Yorkshire area

Re: problems since the new firmware release - only today
 

mines done the same mate so I hung up.

I'm in Camelon, Central Scotland and when I phoned up the automated voice said there was a problem in Livingston which is about 30 miles away, don't know if that is the main hub.

Re: problems since the new firmware release - only today
 

you must have now locked to new channels(upstream or down stream)...don't know if is better or more bad
it happened to me one time and was waiting more than 30min to get blue light when had many T3 errors in sort time
Back to blue light should have access now can you post the stats if channels are the same and how is the downstream levels?

Also reply to that private message for the engineer visit

Re: problems since the new firmware release - only today
 

guess its a national issue hence been on hold for a long time, normally when I call up seem to get thru within 5 mins.

Re: problems since the new firmware release - only today
 

after resetting my hub I have since checked my connections and got these results



Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 55 323000000 Hz QAM256 -3.6 dBmV 40.4 dB 21 0
Locked 49 291000000 Hz QAM256 -3.7 dBmV 39.6 dB 47 0
Locked 50 299000000 Hz QAM256 -3.4 dBmV 39.9 dB 54 0
Locked 53 307000000 Hz QAM256 -3.9 dBmV 39.4 dB 78 0
Locked 54 315000000 Hz QAM256 -3.7 dBmV 39.9 dB 81 0
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 35800000 Hz ATDMA 46.3 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

Re: problems since the new firmware release - only today
 

I did notice when mine was flashing green only one downstream channel was locked but the network status said denied.

Re: problems since the new firmware release - only today
 

I posted up my new stats mate a few posts up since the traffic light turned to blue again.

how do they look?

Re: problems since the new firmware release - only today
 

that are the same channels as mine
and downstream levels are not high but just in border of low

here mine same channels

Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz N/A N/A N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked N/A N/A N/A
Channel ID 50 49 51 52 53 N/A N/A N/A
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 N/A N/A N/A

Power Level (dBmV) -1.9 dBmV -1.7 dBmV -2.3 dBmV -2.4 dBmV -2.4 dBmV N/A N/A N/A
RxMER (dB) 41.5 dB 41.9 dB 41.3 dB 41.1 dB 40.3 dB N/A N/A N/A

Re: problems since the new firmware release - only today
 

to be honest mate that is like reading French for me, can you make simpler for idiots like me?! ;)

what did you make of the message I got from the Virgin Forum saying that the downstream power level is unacceptably high? I've noticed a few others getting told the same thing on that forum.

Re: problems since the new firmware release - only today
 

EDIT
Hmmmmmm....looking now my power levels never was before down to -2.3 but -0 db

Don't know what happened today , unless the weather which is hotter today and causing power levels go more down

Re: problems since the new firmware release - only today
 

I don't know if this is the same issue but over past hour or so I've had problems.

It start around 3am On Demand doesn't work, internet is on but either slow or doesn't load. All happened over an hour but then started to work fine. My service has been fine today until about 6pm then I had problems. Seems to be back now but others have this issue. I have Tivo and a D Link. I got an engineer booked for Tuesday hopefully is sorted soon.

Re: problems since the new firmware release - only today
 

I believe there is work in progress on the system?
Just been pinging bbc.co.uk, getting silly with pings of 200+ from Leeds.
Now settled down to like 12-15.

Re: problems since the new firmware release - only today
 

I am still on the same upstream and downstream channels as before.

*********Edit ******
Just had to move to my phone as its died again here

Re: problems since the new firmware release - only today
 

everything seemed back to normal but now it's gone back to how it was :/

edit: ok at present

Re: problems since the new firmware release - only today
 

mines seems to be ok at the minute.

some site are still a bit slow though.

Re: problems since the new firmware release - only today
 

Apologise perhaps i miss understand or my English is not good

1-
I had also slow internet before some time...now seems fine

2-
The modem having green light or flashing for long time it means is trying to lock at any available channels(EDIT - for me each reset usually it locks to different channel) ...it happened to me (as well) waiting for over 30 min before(not today) but at the end came back to blue after 30 min...so what i meant is it should be back to blue even if it takes longer time...so don't worry

3-
about power levels according to your first post what i have understand ... you got PM from a mod at VM forums saying you need an engineer visit, to fix your power levels because are high

at post 13 you have post your power levels and to me looks power levels are low(but with in limit) and not high

again forgive me if i did not explain better before

Re: problems since the new firmware release - only today
 

My iPad wifi seems to intermittently stall now, can't believe I'm going to plug my dlink615 again

Re: problems since the new firmware release - only today
 

Like I mentioned earlier, I think network are tinkering with the system.
Will give it another half hour to see how it eventually pads out.

Re: problems since the new firmware release - only today
 

my ping monitor still alot of drop packets since the outage

[img]Download Failed (1)[/img]

Re: problems since the new firmware release - only today
 

Its all over the country so i don't thinks its just your superhub. I am using my mobile phone as a wifi point at the moment

My TBB monitor is showing my connection on the shub as a piece of poo poo at this time

[IMG]http://www.thinkbroadband.com/ping/s...4ca075395a.png[/IMG]

Re: problems since the new firmware release - only today
 

Re: problems since the new firmware release - only today
 

seems everyone has problems then.

others in Scotland on another forum are also claiming to be having problems.

Re: problems since the new firmware release - only today
 

NO problems here in London, apart slow browsing early

mate next door
http://www.thinkbroadband.com/ping/s...22-07-2012.png

Mine
http://www.thinkbroadband.com/ping/s...22-07-2012.png

Re: problems since the new firmware release - only today
 

I'm in leeds had problems I'm using the SH with Asus RT-N56U modem so its down to VM.

Although it could be down to the fact 150,000 kids came back from party in the park and probably bogged the net down talking to their mates about it lol

Re: problems since the new firmware release - only today
 

What a load of rubbish. Your downstream power is below average but still well within normal range.

---------- Post added at 21:04 ---------- Previous post was at 20:55 ----------

What you have is a repeat of the major routing fault we had last night.

http://qasdfdsaq.com/ping/

Re: problems since the new firmware release - only today
 

https://www.cableforum.co.uk/images/...2012/07/29.png

Fine here in Liverpool with a VMNG300 (aka, not the superhub)

Re: problems since the new firmware release - only today
 

I checked think broadband last night I showed that I had an outage around 4am that morning obviously must have fixed itself.

Re: problems since the new firmware release - only today
 

Just got of the phone with an Virgn had to cancel an engineer for tomorrow as im at work. But stop me before I did saying are you sure you want to cancel ( I still had to) your downstream power level - 8.1 dbmv. I have no clue what this really means.

As I can see from the Broadband Quality Monitor graph from ThinkBroadband, I did notice others with this issue around 4 am and 6pm. I don't know if that is linked to my downstream power level as it was working fine before. It's been fine for the past 24 hours bar getting kicked of Xbox for 1 minute but got back on the xbox fine. My son is much at this then I am, we are on 20mb with an old Virgin router connecting to a D Link. I don't really know what I should do now any ideas?.

Re: problems since the new firmware release - only today
 

No the problem around 4 & 6 am has nothing to do with your power levels
Seems was problem with VM network

Having lower power levels may occur quality issues with your connection
-8db is low but i had -12 with out issues for the broadband but some TV channels was cracking & some can not been seen, as an example

I suggest to book the appointment with the engineer ...is free, no charge for it

Re: problems since the new firmware release - only today
 

My Ping Monitor has completely stopped working since getting the R36 update. Drops all packets now. IP is defo correct. Anyone got any ideas?

Re: problems since the new firmware release - only today
 

is ping or icmp blocked on the sh

Re: problems since the new firmware release - only today
 

had the same problem again today.

you can see the thing actually reset then came back online again, anyone having similar problems?

is this a bug in the new firmware or what?

https://www.cableforum.co.uk/images/...2012/07/14.png

Re: problems since the new firmware release - only today
 

traffic light keeps turning again, this is becoming a joke.

Re: problems since the new firmware release - only today
 

Getting 2 or 3 reboots per day since R36, hardly ever had any for months prior.....

Re: problems since the new firmware release - only today
 

Since getting R36, the superhub keeps dropping the entire wired LAN about once every 5 minutes, continuously. Wifi is unaffected, and the superhub itself seems functional.

But all of my wired devices loose connectivity, for about 10 seconds every 5 minutes. It might not sound very much, but its incredibly annoying.

Re: problems since the new firmware release - only today
 

My R18 does that

Re: problems since the new firmware release - only today
 

I'm getting a new SH tomorrow I believe.


http://www.thinkbroadband.com/ping/s...30-07-2012.png

Re: problems since the new firmware release - only today
 

your graph did not had any disconnection yesterday

Re: problems since the new firmware release - only today
 

disconnected for a few seconds.

I notice my traffic light was blue this morning