ASA refuses to uphold VM's complaint
 

Re: ASA refuses to uphold VM's complaint
 

I actually agree with the ASA in this case. Complete nonsense from VM this time.

Re: ASA refuses to uphold VM's complaint
 

I feel like going over to VM HQ and punching someone for being so stupid. You have got to love the irony of VM having the nerve to put in a complaint about a genuinely unlimited service when they do everything they can to twist words and bend rules to limit theirs. They forgot to mention in their example that the 87gb was assuming full speed with no congestion/over subscription!!!

Re: ASA refuses to uphold VM's complaint
 

They might as well of reported them for their unsecure routers...

...no wait that would cause a backlash.. just like this :dozey:

Re: ASA refuses to uphold VM's complaint
 

Re: ASA refuses to uphold VM's complaint
 

LMAO. VM getting rapped dozens of times for their advertising but go on to complain "Unlimited" is limited by the speed of the line?

Ahem... STM anybody? They're more guilty of limiting the speed of the line than anybody.

Re: ASA refuses to uphold VM's complaint
 

Perhaps a new thread qas? You have no vested interest in this, however: If a sufficient number of VM customers are that annoyed.... Just a thought.

Re: ASA refuses to uphold VM's complaint
 

Why, his comment was inline with this threads topic just as mine was?

Re: ASA refuses to uphold VM's complaint
 

Are they really complaining about something they do themselves?

http://www.cableforum.co.uk/board/at...1&d=1342686154

Re: ASA refuses to uphold VM's complaint
 

I was kidding mon General, I agree with qas :D

Re: ASA refuses to uphold VM's complaint
 

On the note of frivolous lawsuits, Apple are being forced to publicly apologize to Samsung on their own homepage and in various newspapers for their idiotic suing spree. Someone should try that on VM...

Re: ASA refuses to uphold VM's complaint
 

How ridiculous. Virgin saying that SKY can't claim unlimited because it's 'copper'

they should be ashamed of themselves for even thinking of putting the complaint in.


I still can't believe it!

Re: ASA refuses to uphold VM's complaint
 

Yet you argued the very same point in this thread:

http://www.cableforum.co.uk/board/35432317-post11.html

Re: ASA refuses to uphold VM's complaint
 

Yes. And? It's all about context.

Re: ASA refuses to uphold VM's complaint
 

What VM are arguing is exactly what you argued in the other thread. The other thread was just a real world application of why VM failed here. Context is exactly the same.

Re: ASA refuses to uphold VM's complaint
 

Yes. That it is technically factual is not a good-enough reason to mention it as complaint as a limit on the service as there's nothing they can do about it.

Re: ASA refuses to uphold VM's complaint
 

why dont VM put out an advert stating these unlimited deals shouldnt be confused with speed? the average customer will sway towards VM until Sky put out a fibre advert lol

Re: ASA refuses to uphold VM's complaint
 

Talking about VM advertising that add with David Tennant about the stuttering streaming...its so false advertising I have more problems with streaming and stuttering on VM's 100mbit connection than I had on my old up to 8mbit ADSL and my old up to 24mbit SKY broadband never had any problems with stuttering.

I'm tempted to report them for false advertising but not sure how much hassle it is.

Re: ASA refuses to uphold VM's complaint
 

STM and protocol shaping

are VM having a laugh

Re: ASA refuses to uphold VM's complaint
 

Just because you are having problems does not mean it's false advertising.

Re: ASA refuses to uphold VM's complaint
 

Of course it is!, and i'm the only one in the whole wide VM world that is having problems with stuttering....

On a more serious note fan boys aside. Beside stuttering my connection is actually very good, get good speed on downloads etc.

Re: ASA refuses to uphold VM's complaint
 

Well yes. Sorry. Of course it's a problem; and of course you won't necessarily be the only one with the problem My point was that adverts are based on the overall performance of whatever the ad is about.

Besides, who the heck talks about problems with the product in adverts :rolleyes:

Re: ASA refuses to uphold VM's complaint
 

Are they?

It's been proven again and again by customers in all corners of the country that VM have a problem with jitter. Jitter causes streaming media to buffer, and Virgin are claiming that they have said "goodbye to buffering".

If that statement can't hold substance based on the user experience on their network, then it is false advertising. Simple as that.

P.S. If you keep rolling your eyes like that, they'll stay that way.

Re: ASA refuses to uphold VM's complaint
 

Name one makes any mention of problems or issues.

Yes. Some customers in some areas have some problems. I never said they didn't.

If you can prove that a significant-enough proportion of VM's millions of customers are having major problems with Jitter then please go ahead and post the details here then contact the ASA and OFCOM.

You missed a very important bit out of that sentence...

"If that statement can't hold substance based on the user experience of the majority of customers on their network, then it is false advertising. Simple as that."

No ISP can guarantee to be 100% free of any issues.

Re: ASA refuses to uphold VM's complaint
 

Read what i said again, specifically the part i bolded in your original post, which mine was in reply to.


Please find me a Think Broadband BQM graph from anywhere on the internet, from a Virgin Media end user that shows 0 jitter at any time in the 24 hour measurement, if by some miracle you manage to find one, find me another, then tell me that VM don't have a problem with jitter.

Granted.

But every other provider is more or less capable of providing their customers with a stable service. (latency wise)

Re: ASA refuses to uphold VM's complaint
 

As a Sky customer I love this lol, I'm posting it on every forum I know that has an interest in ISP's. Sky's broadband is truly unlimited and it has proven now that virginmedia actually do not comprehend what unlimited means lol.

This is the biggest back fire ever lOlollmao an convinces me virginmedia think the average customer is an idiot.

Re: ASA refuses to uphold VM's complaint
 

It is not factually correct. VM are saying that something that is truely unlimited is not unlimited.

Re: ASA refuses to uphold VM's complaint
 

Omg it gets better , virgin are so desperate they compared a sky 7mb connection to a virginmedia 10mb lololol this screams desperation

Re: ASA refuses to uphold VM's complaint
 

IMO the best bit was the image in post 9 http://www.freesmileys.org/smileys/s...aughing013.gif

Re: ASA refuses to uphold VM's complaint
 

And I agreed with that :confused:

---------- Post added at 07:14 ---------- Previous post was at 07:12 ----------

What's the problem? I assume that that 7MB connection was sold as a 10MB connection (ie "up to") as is the VM 10MB.

That the customer only receives 7MB could, actually, be interpreted as a limit; but not more-so than VM's artificially-imposed STM.

Re: ASA refuses to uphold VM's complaint
 

I wish Sky would stop pussy footing around and call it what it is. Sky don't retard your internet connection. Virgin retard you if you dare to use their service much in the evenings.

Re: ASA refuses to uphold VM's complaint
 

Or the mornings. Or the afternoons.

Re: ASA refuses to uphold VM's complaint
 

Of course, with Sky's ADSL service (which is what we're talking about here, before the pedants kick-off!) official figures have proved that most subscribers get less than half the speed they're paying for; so the connection is already "retarded".

(More for the pedants....Yes, Infinity is different and yes, even VM's ADSL suffers from the same problem. However, neither of those points are relevant to this discussion.)

Re: ASA refuses to uphold VM's complaint
 

classic.

Re: ASA refuses to uphold VM's complaint
 

It's entirely relevant since VM market their own DSL as "Unlimited", yet complain when others do the same.

Re: ASA refuses to uphold VM's complaint
 

And, in this instance, I have agreed that whoever thought this complaint worth bringing was an idiot.