Upgrade delayed massively
 

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what? it was meant to be this month? what is with the huge delay from when they originally said they would upgrade?

Re: Upgrade delayed massively
 

The Site has been updated now says to check back for updates after September as a general date.
Just be happy your not in...
Devon moved to March 2013 and August 2013

Dorset moved to the same date as you, December 2012 and May 2013

(Happy that I Forced the issue for Free upgrade even more.)

Re: Upgrade delayed massively
 

your right there, waiting till oct was bad enough, now its march :(

Re: Upgrade delayed massively
 

Delays are only for existing customers of course.

New customers and those willing to upgrade or take a new 12 months minimum will get doubled downloads (but not uploads). Any extra bandwidth for these special cases gets plucked right out of Mr. Birkett's nether regions by Beardie.

Re: Upgrade delayed massively
 

Manchester M41 moved to March 2013-Aug 2013.

This is total bull excreta, I know they have the capacity here as only last week we had a pair od door to door dudes SELLING it. New customers only thing, I guess.

Re: Upgrade delayed massively
 

Door to door sales are not VM - they are chancers working on commission.

VM just like to provide everybody - including existing customers - with "to the occupant" flyers in case your recycling box is a bit empty. If they spent the money on upgrades instead of mailshots maybe there would be less delay.

Re: Upgrade delayed massively
 

I just checked Warwick area this morning and same story here. Originally slated for July 2012 onward and now December 2012 -May 2013. Very depressing considering that this area is already 100mb if you want it. When the news broke that VM was going to double broadband speeds way back in January 2012 it was splashed everywhere. The reality is for many of us... speed doubled but not for over a year. Just wondering whether to phone up and discuss with retentions?

Re: Upgrade delayed massively
 

Well mine's....

Your area's upgrade is going
to take a while longer

We estimate your area will be ready between:
March 2013 and August 2013

But as I paid them an extra £2.50 a month and signed up for 12month minimum my speed went from 10Mbps to 60Mbps. The high congestion which lead to me downgrading from 50 to 10 seems to have been fixed too.

Re: Upgrade delayed massively
 

You would think that with such massive delays for some they would have to do something about the pricing. People paying the same for 50mb as others on 100mb, same for 30 as 60 etc. It all just seems... wrong.

Re: Upgrade delayed massively
 

It's the absolute worst thing about VM, their ridiculous pricing structure which is really hard to get to grips with. I am paying £41 per month for 50mb broadband, the basic telephone package (never used) and the basic (never used and disconnected) TV package which is basically only free tv stuff. I have a superhub that can only be used in modem mode. If I was getting 100mb at that price it would not be an issue but as I am on 50mb I am not a happy customer!

Re: Upgrade delayed massively
 

So call retentions. You could bin the phone line for starters although it would only save a couple of quid or so why keep it if you don't use it?

Re: Upgrade delayed massively
 

:clap:

Re: Upgrade delayed massively
 

Don't worry - I did that in January for my current 'deal' and currently building up my evidence for another call.

Re: Upgrade delayed massively
 

They had my hopes up to get faster download and I was waiting for them to upgrade me this month just in time for when Mountain Lion comes out for the Mac so I can happily download it in the day! :(

Re: Upgrade delayed massively
 

Same here, very poor planning and communication.
Shouting from the rooftop about doubling speeds, but keeping very quiet about the long delays.
My area was due in July 2012, so are they telling me they only realised in July 2012 that it would now only be upgraded in November or December. What happens when November comes along, another delay.
Seems to me they are playing a game here, promise double speeds because there is now fibre competition, keep your existing customers on the promise, BUT then fail to even try to deliver to the promise.

What now - do they hope I will hang around until November to see if that is another hollow promise, taking my money every month of course, but failing to provide the speed to me that new customer get for the same money.

Shameful.

Re: Upgrade delayed massively
 

Just reduced my price by £9 and upgraded immediately to 60mb

Re: Upgrade delayed massively
 

Welcome to exactly why I left VM earlier this year - last year's upgrades to upload speeds got delayed so many times I ended up being able to get 12x more upload speed from a certain other competitor for less money.

Re: Upgrade delayed massively
 

How you do that / what you mean?

reduce something off your bill and it upgrades early???

Re: Upgrade delayed massively
 

You ring on 150 (VMP) and pick "leaving us" option and then start to haggle.

30Mb/s, 60Mb/s and 100Mb/s services are all ready running in most areas.
10mb/s can allready upgrade to 30Mb/s
20/30Mb/s can allready upgrade to 60Mb/s
50Mb/s can allready upgrade to 100Mb/s
But they Require you to RING CS on 150 for Virgin media phone users

New customers all ready get these speeds in most areas.

Re: Upgrade delayed massively
 

i noticed on your sig it says you can get a free upgrade from 10mb to 30mb for free, how do i do this as im currently a 10mb user :)

thanks, Tom :)

Re: Upgrade delayed massively
 

look at his post above :dunce:

Re: Upgrade delayed massively
 

do i have to tell vm i want to leave to get these deals or just ask for them?

Thanks, Tom :)

Re: Upgrade delayed massively
 

Yep, You ring on 150 (VMP) and pick "leaving us" option and then start to haggle.
Not all CS reps are trained to the same service level.

All 10Mb/s User should get.

Free Superhub.
Free Engineer to install super hub if you want the engineer (can be quicker than postal)
Free "no fee upgrade".

Do not get talked in to 60Mb/s as they will likely charge you extra as it is a different service level...

but a New 12 month contract is required. You are then a Ex 10Mb/s user and now a 30Mb/s user when the super hub is online.
https://www.cableforum.co.uk/images/...2012/07/37.jpg
I could not be bothered to haggle to much so only got that deal.

Re: Upgrade delayed massively
 

Sorry should have explained... you need to follow the thread. Disappointed with the delay to my upgrade I called retention to say that £41 per month was too much for 50mb M phone and TV (both not used). He agreed, am now paying £9 less for 60mb (immediate effect) plus replacement hd box being installed next week.

Re: Upgrade delayed massively
 

Have had upgrade moved to December - May timescale.


<< Wonders if ringing retentions would get me 120Mb.......:banghead:

Re: Upgrade delayed massively
 

You can try. I could have got 100Mb but it would have cost me more than I was paying. Seemed to be no option for a free upgrade to double speed.

Re: Upgrade delayed massively
 

delay is beyond a joke lol

I just logged into My.VirginMedia.com

and theres a massive green banner saying,

"Exciting news - we're giving you a free broadband boost to up to 120Mb, the UK's fastest ever widely available broadband!

Our engineers are still working on the fibre optic network in your area to make speeds of 120Mb and upwards possible. We'll be in touch as soon as we're ready to upgrade you"


then it tells you,

"
Your speed upgrade is going to take a little longer

We estimate your area will be ready between: December 2012 and May 2013
"

Re: Upgrade delayed massively
 

Exciting news, you'll have to wait another year?

Real exciting indeed.

Free speed upgrade dates changed
 

Looks like Virgin are not rolling out the free speed upgrades as fast as they said they would. Mine has gone from July to now being between December to May 2013.
Mr Bolt now not on the checker page.
Virgin were quick to send emails to us letting us know the good news that we would be getting free upgrades, not so fast letting us know they can not deliver!

---------- Post added at 13:00 ---------- Previous post was at 12:58 ----------

OOPs, completely missed the other thread about this.

Re: Upgrade delayed massively
 

Just spotted

"They'll be upgrading our network area by area. Once the job's completed, a total of 186,000km of cable and 38,000 street cabinets will have been upgraded."

as far as i was aware, they werent completley rebuilding the network

Re: Upgrade delayed massively
 

My area's still showing end of this month!!! WE SHALL SEE........

Re: Upgrade delayed massively
 

I think they're playing Scotty's game (star Trek), gives massive estimate of long the job will take( I canna defy the laws of physics captain), and then does it in half the time, makes him look like a miracle worker;)

Re: Upgrade delayed massively
 

Under promise = over deliver !

Re: Upgrade delayed massively
 

lets hope this idea is right :)

Re: Upgrade delayed massively
 

Let's all come down to earth. Cynically.

The free upgrade was timed exactly to coincide with the BT Infinity free speed hike. It was pure "mine is bigger than yours" - the game VM constantly like to play. And that plays with your minds. You all (I don't really mean all but you know what I mean) want this free upgrade. They bring Usain Bolt to point to the month when your area is in the mox (carefully not saying that's when it's being delivered).

When the hype is over, upgrades have been made to an evidential level, VM can then let the truth out quietly; something they've always known that many old infrastructure areas will take a lot loger to roll out.

IMO, what's worse is that they're doubling the speeds at all. By all means double the infrastructure. We might actually get the originally contracted speeds. Otherwise, with double speeds, we'll be where we were before (some good, some remaining bad).

But still VM will be the fastest in the land and they'll hype this into further over-utilisation.

Re: Upgrade delayed massively
 

I called VM and explained I was not happy about the delay or the fact that new customers can get 60MB in my area for the money as I pay. They upgraded me to 60MB there and then. Done!

Re: Upgrade delayed massively
 

Mine was July 2012 now it says:

Your speed upgrade is going
to take a little longer
We estimate your area will be ready between:
December 2012 and May 2013

RS Set data for FTTC is Dec 2012 in my area with the cabs being fitted at the moment... Thanks Virgin you have made my mind up to leave this over subscribed network in Dec/Jan :D :D

Re: Upgrade delayed massively
 

Sigh! Instead of October 2012 -April 2013 it's now March 2013 onwards.:(

Re: Upgrade delayed massively
 

Just checked my account (wasn't expecting anyting until October because that's what Usain said) and apparently I can upgrade from 20 to 60 now.

If I take this route will I be forced in to a new (12/18mth) contract ?

If there is a new contract, will there come a time when a non-contract upgrade will be offered ?

Re: Upgrade delayed massively
 

Well Middlesbrough has just been upgraded.
When it's upgraded automatically it doesn't put you into a new contract I believe.

Re: Upgrade delayed massively
 

If you upgrade your speed automatically or pay for a higher tier you do not enter a new contract, however, if you move onto the new Collections then you do start a new 12 month contract, but there will probably be a cost saving to go with it.

Re: Upgrade delayed massively
 

I was the same last month so I rang retentions to squeeze a better deal.. They gave me a free upgrade to 100mb+line rental for £35. :D

Re: Upgrade delayed massively
 

The problem I have there are people n xl20 paying more for broadband than folk on large30. XXL customers paying more than folk on xl60. If they can't do th upgrades then folk should be auto re-tiered to the level below, especially xl20

Re: Upgrade delayed massively
 

Yup - I changed to Premiere on Saturday; new 12 month contract, but doubled to 60Mb with a saving of £11 per month. :D

Re: Upgrade delayed massively
 

That would be me, I'm paying £21.50 for xl20 + £13.90 basic phone which is £3 more than current xl60+basic phone price.

I'm kinda reluctant to move away from my excellent ntl250 modem + linksys router combo to the superhub. Is it possible to move down a tier and keep my current setup or would they force me on docsis 3 gear ?

Re: Upgrade delayed massively
 

call retentions and demand to be put to L20, instant saving

Re: Upgrade delayed massively
 

mine says area done but the the upload speeds are still limited.

Re: Upgrade delayed massively
 

I am just surprised that people here really expected Virgin to meet the target they gave themselves. Track & record come to mind.

Re: Upgrade delayed massively
 

I didn't.

Re: Upgrade delayed massively
 

All seems to be going well here , it was promised from July onwards to begin with ... now I see ..

Lets wait and see ...

Re: Upgrade delayed massively
 

I got annoyed by this e.g. I was on 50Mb waiting for 100/120 and told to wait an extra 10 months while in other regions people are on 60Mb but paying less than me. So I phoned retentions and got moved to 60Mb, call evenings included in package and approx £5 reduction to bill... also I did not get a new contract as I was very specific with the customer service rep that I didn't want this and they were willing to do the change-over without requiring a new contract.

They however refused to do the free 100Mb upgrade in my area (M22 - Manchester) that's why I had to move to 60Mb instead.

Re: Upgrade delayed massively
 

Or ever better, ask nicely first- then if that doesn't work, demand....

(think how you would like to be treated if you were on the other end of the phone....:)).

Re: Upgrade delayed massively
 

BT across the road laying fiber ;)

so hopefully I wont care about VMs upgrades soon.

Re: Upgrade delayed massively
 

:D Do you know if it's for a new Infinity cab or other fibre?

Re: Upgrade delayed massively
 

Let's hope the lot round your way bother to stop playing cards and supping tea, get out of their little tents, and actually bother to show up on the agreed date when you order yours - see link in my sig if you haven't already seen my tale of woe about the useless lot around my neck of the woods. With a three week lead time, a no show followed by another 3 week wait I decided I wouldn't risk it with my known iffy phone line.

Re: Upgrade delayed massively
 

I started a new contract when upgrading to Tivo last December, but only my TV deal changed, not my phone line and BB M10Mb package. So does that mean I can leave the BB [or threaten to to get my promised speed increase]?

Re: Upgrade delayed massively
 

Just phoned 150 and am now getting a free shub and intallation and upgrade to 30mb with a reduction of £4-00 / month of my bill and a one off £17-40 refund on next months bill. Had to agree to a 12 month extension, but I ve been with them for 16 years and been mostly happy with my service.

:)

Re: Upgrade delayed massively
 

All done .. now I'm on the 100Mb ...

Re: Upgrade delayed massively
 

Mine says March 2013 and August 2013

Even though the lady on the phone said 2 months ago, the upgrade would be within the next 3 month..

Here is already FTTC enabled but they have also been doing same here recently.

Dunno what they are doing though as I was told they don't do FTTC and fttp in same area at the moment

Re: Upgrade delayed massively
 

Not sure if this will help anyone, but they moved my 10 To 30meg upgrade to march 2013, so i gave them a call and asked for a new superhub (Just wanted it because our router was dead)
they said, I can have a superhub sent out to me if I enter into a new 12 month contract, i agreed(as the current contract is removed and replaced with a 12 month one)

I got the superhub, and as it comes with a new contract, I automatically got 30meg!

AND even better, the speed is STILL doubled in march 2013 to 60meg!