100Mb/VMNG300/SuperHub
 

Have VM changed their mind about sending out a free SH for the 100Mb upgrade?

From my.virginmedia.com -

"We've done all the checks and it looks like your current modem is fine. Your new super fast broadband is up and running at the speed shown below..

Your new speed is up to 100Mb

If you're going to be using a wireless connection then you might want to swap your modem for a Virgin Media Super Hub, our latest combined modem and router with the best range so you can enjoy fast broadband around your home.

The Super Hub comes free with just a £20 QuickStart fee for installation and you'll automatically begin a new 12 month contract."

Re: 100Mb/VMNG300/SuperHub
 

opened you can have worms just a of ......

Make the above into a sentence ...... :)

Nah, seriously, that's very interesting. When I upgraded they more or less forced me into a SH, along with a £30 fee and a 12 month contract!

Given the choice I would not have taken the SH as I have my own LAN equipment, but in the end it was an expensive upgrade as I'm back to my VMNG300 and ASUS Router ....

The SH is lying in the corner very much unloved :)

Re: 100Mb/VMNG300/SuperHub
 

I had the same letter but when I ordered it I don't think I was charged.

Re: 100Mb/VMNG300/SuperHub
 

Worm can closing statement:

This thread was not started to kick off yet another one about the relative merits (or otherwise) of the hardware that VM supply for use with their service... :)

Re: 100Mb/VMNG300/SuperHub
 

That really is quite the loltastic line. If I was using a wireless connection the superhub would be the least likely thing I'd use. I'd also love them to quantify "the best range". Compared to what? Even a pringles can has better range.

Re: 100Mb/VMNG300/SuperHub
 

The best range of any VM router.

Re: 100Mb/VMNG300/SuperHub
 

I suspect that the message from VM is a database error - The speed double has only just happened around here, but if taken at face value they've decided the VMNG300 will cope and they'll charge for a SH.

Re: 100Mb/VMNG300/SuperHub
 

I know, hence the smilie ....... :angel:

Re: 100Mb/VMNG300/SuperHub
 

Actually the VMNG300 will run at a 100 Mbs. But if you use one of their routers Netgear wireless N300 you will find you can actually only achieve about 80 Mbs. Plus it is a future proof option.

Re: 100Mb/VMNG300/SuperHub
 

:confused: :wtf:

Re: 100Mb/VMNG300/SuperHub
 

I rang retentions and they waived the £20.00 fee for the Super Hub. To be honest I think it's a bit cheeky to try and charge for a self install.

Re: 100Mb/VMNG300/SuperHub
 

Email from Virgin now received:

"Free upgrade to Virgin Media Super Hub

To make the most of your new speed you'll need the Virgin Media Super Hub as your current modem can't quite keep up with the new speed we've given you. Your new Super Hub could give you our fastest-ever wireless connection. Plus, it also means you'll be ready to receive your upgrade to up to 120Mb as soon as it's available in your area. "

Looking forward to the time that the VM left hand department is introduced to their right hand department...

Re: 100Mb/VMNG300/SuperHub
 

Man, you just gotta love that quote from Virginmedia ...... ;)

Re: 100Mb/VMNG300/SuperHub
 

It is an error on the website. Check out my sig below for VMs previous statement on this matter

Re: 100Mb/VMNG300/SuperHub
 

Where did that quote come from ?

Re: 100Mb/VMNG300/SuperHub
 

It is defo an official VM quote before you want to start doing damage control. I can't remember exactly where it came from but it was something like a Q&A section on the speed doubling page a few months ago.

And just for the record, I absolutely hate hipocracy. It is absolutely appalling that VM claim to have tested the VMNG300 (hence my sarcastic comment) and tell everyone it doesn't work when it is convenient for them to do so and now retract it. It either does work or it doesn't, it isnt dependant on what mood they are in.

I would appreciate it if you gave the powers that be the feedback Nopanic because stuff like this really pee's me off. I am that passionate about it that I a now going to waste my time and fine the thread with the link to the VM page for you :)

---------- Post added at 21:54 ---------- Previous post was at 21:49 ----------

found the thread, just need to find the VM page now:

http://www.cableforum.co.uk/board/12...bit-limit.html

---------- Post added at 22:02 ---------- Previous post was at 21:54 ----------

READ IT AND WEEP:

If I current use a VMNG300 will I need to switch to using a Super Hub?

We've tested the VMNG300 and it can only support a speed of approximately 92Mb on our network so if you want to get your full speed upgrade you'll need a Super Hub which we'll send to you free of charge. We know that some of you might be concerned about the Super Hub's performance but the last firmware upgrade at the end of 2011 made some significant improvements in performance and reliability alongside introducing modem mode.



From half way down the 3rd post at:

http://community.virginmedia.com/t5/...ds/td-p/958421



Glad to see they are happy lieing to customers.

Re: 100Mb/VMNG300/SuperHub
 

First off what gives you the impression I have any desire to do damage control or defend anyone about anything .. rather aggressive considering I only ask a very simple and IMO fair question.

Why not feed it back to Mark W who appears to have posted it, or Ben who probably wrote it ? or at least will knew who did.

Personally, I haven't tested a large enough range of 300's to give an average.. have you ? ;)

Re: 100Mb/VMNG300/SuperHub
 

There is no issue of averages. "can only" explicitly states it cannot ever support more under any circumstances. Which is patently false.

Re: 100Mb/VMNG300/SuperHub
 

While I think Colonel Maxipads was a bit ott, it is correct that the statement is pretty false.

But of course if VM insist on claiming the superhub has "unbeatable wireless" and that their network is so good, we already know to take any statements from them with a dose of salt. Probably enough salt to kill an elephant.

That and how would they have tested them? We already know they 300 can handle 100meg speeds, so getting anything lower is likely to be network related and something which would also affect the superhub.

Re: 100Mb/VMNG300/SuperHub
 

My post says average, so thus I'm asking about averages .. stop trying to attack me ..

Sounds logical to me.

Re: 100Mb/VMNG300/SuperHub
 

true and I apolagise. I hate being lied to and I hate hipocracy so I went on the attach straight away to try and get a point across. I don't need to test anything. I have had 2 VMNG300s which have performed flawlessly and many many other users have also posted speed test results in this forum proving that it can do 100mbit and beyond. In contrast the complete opposite has been shown to be true for shub yet VM keep flouting it as the best thing since sliced bread.

VM chose to make the statement that they "tested" the VMNG300 so the onus is on them to substantiate such claims. A assertion like that from a major isp should be rock solid and included thorough industry standard tests. We all know that not to be the case though otherwise the shub wouldnt have lasted as long as it has and they would have made this comment about the VMNG300.

Seems like they are doing everything backwards.

Re: 100Mb/VMNG300/SuperHub
 

well VMs "testing" is always proved to be a load of [Mod Edit] - look at the recent beta test for the superhub:

here you go, test this, post any feedback, it will all be ignored and we will go ahead and just release a beta

Re: 100Mb/VMNG300/SuperHub
 

Stop trying to move the goalposts?

It only takes one case to prove a statement like the one VM made to be logically false, the whole idea of averages is entirely irrelevant.

Re: 100Mb/VMNG300/SuperHub
 

modems and hardware dont work on averages, they can either achieve a certain speed or they can't. We have proven that the VMNG300 can do 100mbits when VM said it can't.

If you want to talk about averages then we are talking about the average speeds users get from their local network segment which will vary by area due to utilisation and over subscription and that is nothing to do with what the VMNG300 can do and VM shouldn't have made that statement.

Re: 100Mb/VMNG300/SuperHub
 

Thank you

lol .. they're not my goal posts

Re: 100Mb/VMNG300/SuperHub
 

or for yet more rants from those that aren't happy with the decisions that VM make about the perfomance of the equipment they supply for use on their network.

Have they changed their mind? I suspect not. Database error? Almost certainly!

Yet another example of how their internal processes and systems get it wrong...

Re: 100Mb/VMNG300/SuperHub
 

Does anyone know whether the VMG is capable of the 10mb upload? I thought i'd call retentions to chance my luck and try and get the billing code changed to see if i can get the 10mb up but the guy came back after speaking to the techs saying that i should already be getting 10mb up and it's because i don't have a superhub, apparently the ambit300 (thats what he was calling my modem anyway) can't do that speed.

They're sending one out free but i just found it odd, the VMG has been perfect for the 100mb down and usually tops me out at 12.5MB/s ish.

Re: 100Mb/VMNG300/SuperHub
 

What is your configuration on the modem at the moment?

At lot of people are still on 100/5 as the upload increase will not happen just yet. The 'original' 100 package was the only one to offer the 100/10 I think.

My own VMNG300 is configured to 100/5 at the moment.

Re: 100Mb/VMNG300/SuperHub
 

The config is for 5mb up, i mentioned that to him but he still insisted the superhub will sort me out. I was really just chancing my luck with the call but he's adamant my areas upgrades are done and i should be on 10mb up.

Re: 100Mb/VMNG300/SuperHub
 

I would doubt it, General Maximus who posts here, also has a VMNG300 and is provisioned for 100/10 so you don't need a SH to get it.
It just typical of VM support, it is a bit flakey to say the least.

Re: 100Mb/VMNG300/SuperHub
 

Once again they are lieing their asses off to try and get you on the shub. The speed you get provisioned for is independant of what the modem is capable of. If you activated the shub you would still be on 100/5.

I have been on 100/10 from day 1 and the vmng300 handles the speed superbly. Speed tests always give me full speed and seeding torrents always maxes out at around 1.15mb/sec. VM know the vmng300 can handle 10mbit and more because they are having firmware written to enable 2 bonded upstream channels.

Keep your vmng300 and dump the shub

Re: 100Mb/VMNG300/SuperHub
 

Im on the 100/10 package with the VMNG300 and can safely say it works fine. Full speeds achieved on both download and upload.

Re: 100Mb/VMNG300/SuperHub
 

Decided to give them a phone again after reading your post Max, lass on the other end had me on and off hold for about an hour. At the end up said it's probably because my area hasn't completed doubling yet (as far as i know glenrothes was complete months ago) and to keep an eye on that double speed site as they can't change to the 100mb package with 10 up until it says it there as they use it to check... conveniently that site's down. No mention of a shub whatsoever.

Pain in the bum considering i specifically asked for that package originally back in March ish and was told the 10mb up would be active in 24hrs, when really they put me on xxl.

Re: 100Mb/VMNG300/SuperHub
 

they do the doubling to the downstream as each area's upgrade work is completed. The upstream is a different story because they have to enable upstream channel bonding and add more capacity. All their efforts thus far have been to upgrade the downstream because that is the connection speed they advertise. Nobody is going to have their upstream doubled until the entire rollout is completed. I know some people have mentioned Q4 of this year but I am thinking next summer.

Weird how I understand and know more about this than the ming mongs on the end of the phone isn't it?