RBS (Natwest, Ulster Bank) IT issues
 

This is really getting beyond a joke. No transactions on my account for over a week. My salary which was due to be in on the 22nd I'm now told it will be lucky to be in before the 2nd July.

Interesting though they have a major IT disaster months after outsourcing their IT. Are we going to see more of these issues in the future as corporations see IT as an overheard that can be cut?

Moving forward, can anyone recommend a good current account?

http://www.irishtimes.com/newspaper/...reaking27.html

Re: RBS (Natwest, Ulster Bank) IT issues
 

I'm surprised that we haven't already had a discussion on this.

I'm with NatWest, but luckily haven't had any issues (yet?) as I don't get paid until the end of this week.

Re: RBS (Natwest, Ulster Bank) IT issues
 

I WILL be changing banks as soon as my pay FINALLY reaches my bank

Re: RBS (Natwest, Ulster Bank) IT issues
 

I am glad i changed from Natwest to Lloyds but i always thought all banks were the same just with a different brand name but all the IT stuff was the same if that makes sense lol.

So if one bank crashed then all of them would.

Re: RBS (Natwest, Ulster Bank) IT issues
 

Apparently rbs changed there routers with superhubs as part of the double speed upgrade, they've got some systems back up by choosing 145 wifi speed but hopefully it will be fixed with the new beta firmware. Personally I think they should just stick the in modem mode....

Re: RBS (Natwest, Ulster Bank) IT issues
 

Heh Heh :D

Re: RBS (Natwest, Ulster Bank) IT issues
 

I'm with HSBC and I'm due to be paid on Friday, I think the firm is with Halifax, isn't that apart of RBS?

Re: RBS (Natwest, Ulster Bank) IT issues
 

No - part of Lloyds.

Re: RBS (Natwest, Ulster Bank) IT issues
 

No halifax is part of Lloyds

Lloyds murged with HBOS (which itself was a murger of Halifax and Bank Of Scotland)

RBS (Royal bank of scotland) brought Natwest

Re: RBS (Natwest, Ulster Bank) IT issues
 

oh um well I am with Natwest and not had any problems as yet but like some here I get paid at the end of this week

Re: RBS (Natwest, Ulster Bank) IT issues
 

PayPal is still able to move money in and out of my NatWest account, the transactions are just not showing up in my on-line bank statements.

Re: RBS (Natwest, Ulster Bank) IT issues
 

Well after a long call to the bank last night i have been told my wages may not appear in my bank till Friday which is nearly a week late. They were not happy when i told them i will be moving banks.

Re: RBS (Natwest, Ulster Bank) IT issues
 

Supposedly 90% of the affected accounts are now working but the test will come on payday at the end of this week especially for those who are paid at the end of the month.

At least they will not be charging you for any missed direct debits or other payments that leave your account, this is for all account owners with the affected banks as any charge will be reversed due to their error.

Re: RBS (Natwest, Ulster Bank) IT issues
 

According to the Register see here the problem was caused by human error. An inexperienced technician deleted all the batch processing queues in error so the have had to all be put back in.

Re: RBS (Natwest, Ulster Bank) IT issues
 

I love the way that they are now trying to blame an inexperienced operative who probably does not even exist more likely smoke and mirrors to put the blame elsewhere.

Re: RBS (Natwest, Ulster Bank) IT issues
 

It seems to was an upgrade to the software that handles the processing that failed and another failure when they attempted to rollback to the previous version and found that the rules that disappeared.

Re: RBS (Natwest, Ulster Bank) IT issues
 

I can certainly vouch for the batch processing problem. My card transactions are with Streamline and I have had no credit to date for all of Thursday's transactions.

I wouldn't mind betting they have taken the money from the cardholders' accounts and are just sitting on it. :rolleyes:

Re: RBS (Natwest, Ulster Bank) IT issues
 

Well they managed to post the ATM transaction I did this morning against my account, if only they were so quick sorting my salary out - still waiting for this.

Re: RBS (Natwest, Ulster Bank) IT issues
 

Same here. This is now costing me money and i am keeping a list of costs. I also need a new tax disk for my wife's car on Friday. If she cannot use her car next week then i will expect them to pay for her transport costs while she waits for the tax disk.

Re: RBS (Natwest, Ulster Bank) IT issues
 

they will always say that when they can because any loss of faith in the banking system could be catastrophic

Re: RBS (Natwest, Ulster Bank) IT issues
 

I have lost all faith in RBS

Re: RBS (Natwest, Ulster Bank) IT issues
 

don't blame you mate .I'm waiting to hear if they will pay the late payment fee applied to my mobile account last week because 1 of 2 DD did not go through .Natwest are insisting that VM did not go in for the for the money and VM are insisting they did but it got rejected, more than enough money to cover it (only £12 )

Re: RBS (Natwest, Ulster Bank) IT issues
 

I have presently missed the payments on


my mortgage, a loan, my VM account, car insurance, mobile phone and i am going away for the weekend with my wife or should i say hoping to.

RBS you stink but at least i will not have to worry about you doing this to me again :).

Re: RBS (Natwest, Ulster Bank) IT issues
 

have they promised to pay any extra late payment charges for you ?

Re: RBS (Natwest, Ulster Bank) IT issues
 

Not quite sure where you could go from here as the choice regards UK banks is not great and you dislike one or two of the others out there.

---------- Post added at 22:31 ---------- Previous post was at 22:29 ----------

That will happen automatically and the other banks such as Santander are waiving charges were it is proven to be a Natwest/RBS/Ulster Bank issue.

Re: RBS (Natwest, Ulster Bank) IT issues
 

lets hope ,how will it happen automatically? ,i have to provide proof that the payment was late because of them

Re: RBS (Natwest, Ulster Bank) IT issues
 

Natwest should sort out their side automatically so they say but as they have screwed up once then hey ho, but other banks will refund charges given proof it is an error as above.

Re: RBS (Natwest, Ulster Bank) IT issues
 

Not wanting to down play the inconvenience your suffering but it could be worse, much worse

http://www.dailymail.co.uk/news/arti...ansferred.html

Re: RBS (Natwest, Ulster Bank) IT issues
 

I agree it could be worse but why should i be inconvenienced just because RBS cannot organise a **** up in a brewery "allegedly"

The biggest problem will be that if RBS are fined for this you know who will end up paying for it.

Re: RBS (Natwest, Ulster Bank) IT issues
 

Anything to do with outsourcing IT to India, I wonder? Company I worked for did a lot of outsourcing to India, they often just did what they wanted leaving local support to take the flack and sort it.

Re: RBS (Natwest, Ulster Bank) IT issues
 

This is absolutely bloody ridiculous. My pay is now 11 days late. No one in the bank seems to have a clue what is going on.

First it was it would be fixed by the 25th, then fixed then fixed by the 29th, then fixed by the 2nd. Now they aren’t even giving a date where they expect it to be fixed.

Re: RBS (Natwest, Ulster Bank) IT issues
 

Now in the middle of moving my account away from RBS :D

Re: RBS (Natwest, Ulster Bank) IT issues
 

Ulster Bank are the poor relations. Natwest are working fine. They got the priority.
Having Natwest not working makes the story national news. Ulster Bank not working is a regional news story. Ulster Bank customers have been shafted.

Re: RBS (Natwest, Ulster Bank) IT issues
 

12 Days late.

Re: RBS (Natwest, Ulster Bank) IT issues
 

Now currently 17 days late.

Re: RBS (Natwest, Ulster Bank) IT issues
 

Think on the bright side you must be mounting up a lot of compensation :D

Unfortunately getting some will probably take forever. However the inconvenience is getting way past a joke now.

Hope it gets solved soon.

Re: RBS (Natwest, Ulster Bank) IT issues
 

---------- Post added at 00:11 ---------- Previous post was at 00:09 ----------

Re: RBS (Natwest, Ulster Bank) IT issues
 

When will that bank get a grip of its systems :rolleyes:

Re: RBS (Natwest, Ulster Bank) IT issues
 

the moment they get a mass exodus of customers ?

Re: RBS (Natwest, Ulster Bank) IT issues
 

:clap:

Re: RBS (Natwest, Ulster Bank) IT issues
 

Personally I'm waiting until Virgin Money launch a current account and then I'll move (maybe not to Virgin Money but will add another option to consider)

Re: RBS (Natwest, Ulster Bank) IT issues
 

Coming soon......................