Superhub issues
 

Hi All, After a few years of being on 20mb VM and very happy I took advantage of nice Mr Bransons upgrade to 40mb 2 weeks ago and since then its been hell!

I had my new Superhub, set it up and within hours noticed that my wifi was very poor, my Mac is connected with ethernet and is great but my xbox keeps on dropping out and I cant even get my PS3 to connect for more than 5mins yet the position of the superhub is the same as my old router, I have another xbox upstairs which again keeps dropping out of range.

So last week after reading advice on here I bought a TPlink TP841, put my Superhub into Modem mode and set up the 841 and it still didnt get any better, I can either have great wifi with no security on the router or no wifi with security and I obviously want to use security.

I've now gone back to the superhub with no router buts its not ideal, can anyone advise??

Thanks in Advance

Re: Superhub issues
 

I don't know how much advice I will be able to offer you, as I don't use an xbox or ps3, so I am unfamiliar with their issues.

However it must be noted that the superhubs wifi subsystem is absolutely abysmal. What are the issues you had with the tplink in modem mode?

Re: Superhub issues
 

To stop the Superhub falling over in wifi mode, you need to change the connection speed on the superhub to 145mbps instead of 300mbps otherwise it will constantly disconnect the PS3.

If your router is not connecting with wireless and security, then it will be a configuration issue with the router, nothing to do with Virgin.

Re: Superhub issues
 

To prevent this you will need to go to Modem mode and fit your own router, job done and no worries about wireless.

Re: Superhub issues
 

Go to Specsavers

Re: Superhub issues
 

Not everyone reading this thread will be aware of Modem Mode so it is always good to remind anyone reading threads like this one.

Plus I was answering Risco

https://www.cableforum.co.uk/images/local/2012/06/3.gif

Re: Superhub issues
 

When you put the S'Hub into Modem Mode, the security of the network 'transfers' to your router. It should have the same, if not more, features of the S'Hub.
All decent routers will do security so I can't think why you are saying you have no security?

Re: Superhub issues
 

Only those who fail to visit
https://www.cableforum.co.uk/images/local/2012/06/3.gif
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---------- Post added at 13:38 ---------- Previous post was at 13:35 ----------

I suspect he is having problems connecting with the WiFi set to use encryption with his own router for some reason.

Re: Superhub issues
 

Thanks all, I put it into modem mode on the weekend and used the TP814 but my current issue is that if i have security WPA-SK? switched on then I cannot get any internet from 2 iphones, ipad, mac book air, 2 xbox's and a PS3 but if I switch the security off it works perfect.

i've got no issues with the iMac as its on ethernet

Do I need to switch the security off on the Superhub to use the security on the router? All I've done to the superhub is change the passwords and put it into modem mode

Thanks in advance

Re: Superhub issues
 

All of those devices are compatible with WPA-PSK so I would start again from scatch - set up the security on the TP Link then change the password to something simple. Don't forget to save the settings on every page as you make changes.

Once that is done go through your devices individually and run the wi-fi set up - they should find the TP Link and ask for the WPA key. There shouldn't be any problem.

PS Once the Superhub is in modem mode you don't have to worry about it - wireless is switched off etc.

Re: Superhub issues
 

Try using WPA2-Personal.

You don't have to worry about superhub wireless or security once it is in modem mode.

Re: Superhub issues
 

Duh. You need to set the phones to use the same security.

---------- Post added at 14:43 ---------- Previous post was at 14:42 ----------

WPA(2)-PSK is WPA(2)-Personal

There's no real difference between WPA and WPA2 for personal use either.

Re: Superhub issues
 

I thought wpa used tkip and wpa2 used aes?

Re: Superhub issues
 

Both use both.

Re: Superhub issues
 

Can you clarify the exact model of TP Link. If it's the TP-Link TL-WR841N, you may want to read the review below about connecting to Macs ......

http://www.amazon.co.uk/product-revi...R2RBXQOJ32RX4Y

Re: Superhub issues
 

Thats great thanks, I've just printed the returns label :(

Has anyone any recommendations for a good mac compatible router??

Re: Superhub issues
 

All routers should be mac compatible

Re: Superhub issues
 

Linksys are rock solid

Re: Superhub issues
 

Yes, I thought most routers are platform agnostic, especially with their browser based interfaces for changing settings. The OP's problem sounds like a settings issue - bjq1972's advice seems good, especially if you haven't sent it back yet.

If you really want a router that should be 100% Mac compatible (with it's own Mac application) you could try Apple's own Airport Extreme - it's expensive but in my own experience, very reliable. You could try getting an older model on eBay if you want it a bit cheaper.

Away from that, Lifehacker have just done a round-up/poll on five of the best Wi-fi routers which could be useful:

http://lifehacker.com/5920709/five-b...-wi+fi-routers

Re: Superhub issues
 

Since getting the superhub on my 60Mbit line, I had issues with my existing router dropping (Belkin) constantly when running the superhub in Modem only mode.Then I read that there were incompatibility issues with the Belkin and Superhub causing line drops. Attempting to run my home network off the SUperhub only didn't work out well. The wireless especially is weaker then my Belkins.

After much messing around I worked out how to put the Belkin router into Wi-Fi access point only mode (router off) so the VM SH runs in router mode with Wireless turned off.

My Belkin wireless access point has no issues operating in paralell to the superhub since I changed it to this mode.

Re: Superhub issues
 

Thanks, Thats actually how I set it up last night and its working well other than i'm only getting 10mb, I'll buy another router maybe the airport on the weekend

Re: Superhub issues
 

I received my upgrade pack yesterday.I was going to use the Superhub in modem mode in conjunction with my Airport Extreme. Prior to receiving the pack I printed off all the relevant info from the Virgin Media site plus all the info about problems concerning getting the hub to work with the Airport Extreme unit on Cable Forum and Digital Spy.

Swapping over the modem and Superhub was easy and was demonstrated in a video on the Virgin Media site. Activation was easy too.

I connected to the Superhub admin interface at 192.168.0.1 website and activated modem mode.

I connected my Airport Extreme and in a short while had it working.Currently, it works fine with my Windows XP desktop and my Windows 7 laptop. Just waiting for my wife to connect her Windows XP laptop and for my daughter to connect her MAC laptop but am not expecting any problems.

Browser windows load quickly and downloads are very quick even when you have several going at the same time. All in all I am very pleased.