What have 174 and 175 changed to?
 

Up until a few weeks ago, you could call 174 or 175 and get a dial tone. You put the phone down and your phone would ring. If you picked it up, you were told whatyour number was.

Telephone Fau7lt department says it should be 173 or 174. 173 goes to Customer Services and 174 and 175 are now not recognised.

These are engineer test numbers, published on OFCOM's website. However, Virgin appear to have changed these codes to something else.

Does anyone know what the new code now is? Thanks.

Re: What have 174 and 175 changed to?
 

156 but now asks for a pin number, by the way this may not work on NTL lines, just the Telewest ones but maybe not Eurobell. 1579 no longer works either to tell you what your phone number is

Re: What have 174 and 175 changed to?
 

All numbers have been replaced with 156

Re: What have 174 and 175 changed to?
 

Thanks. I would have thought there would be a generic PIN for this 156 works on NTL lines as well but yes it does ask for a PIN.

Re: What have 174 and 175 changed to?
 

I've heard back from the phone team and 174 / 175 hasn't been withdrawn it should still work.

We can try and check why it's not working on specific switches, but would need to know where you are - if it's not working for anyone could you PM me

Re: What have 174 and 175 changed to?
 

Ben we have been told its been withdrawn and replaced with Ernie 156

Re: What have 174 and 175 changed to?
 

That is for techs. 174 / 175 still exist for customers to use

Re: What have 174 and 175 changed to?
 

doesnt work on my phone

Re: What have 174 and 175 changed to?
 

Well it should do - confirmation came direct from the telephony team

Re: What have 174 and 175 changed to?
 

I tried it last night from a Virgin line in the Brighton area and both 174 and 175 returned "The number you have dialled has not been reconised."

I'll PM the number I was calling from.

Re: What have 174 and 175 changed to?
 

Here...

174 - Dead tone
175 - Dial tone

01423 | Area 22

Re: What have 174 and 175 changed to?
 

They've been removed, I got a sheet sayi g all numbers have moved to the new numbers

Re: What have 174 and 175 changed to?
 

It's being looked at. If it has been removed, there has been no brief to the call centres

Re: What have 174 and 175 changed to?
 

Why would there be?

Re: What have 174 and 175 changed to?
 

Because it's in the processes for call centres to give to customers so they can find out what the telephone number of their line is

Re: What have 174 and 175 changed to?
 

Does it work on your landline?

Re: What have 174 and 175 changed to?
 

Nope, which is part of what I've fed back

Re: What have 174 and 175 changed to?
 

Well we were told at a team briefing months ago all numbers are changing to Ernie, in my region it was one number for one half and another for the other, it's all 156 now

Re: What have 174 and 175 changed to?
 

Not doubting that, but as I said, it's in processes for customers - so somewhere it hasn't filtered through correct and needs to be sorted one way or another