VM Sending new Wireless Router
 

Upgraded to 100M earlier today and i have since found out that my current Router Netgear WGR614v9 only goes up-to 50MB.

VM are sending me a new wireless router out i did ask which one but the technician stated he doesn't know but it will be either a Netgear or D-Link.

Does anyone know the model they send out for Netgear & D-Link.

Thanks.

Tanny

Re: VM Sending new Wireless Router
 

I'd expect you'll get a SuperHub.

Re: VM Sending new Wireless Router
 

I already have a SuperHub i was using the SH in Modem Mode with my Netgear wireless router which Virgin provided about 4 years ago.

Re: VM Sending new Wireless Router
 

Considering the warranty on the wireless routers only last 2 years, I'm surprised you are getting any form of replacement. If somehow you are, it might be a D-Link as those were the last standalone routers VM did

Re: VM Sending new Wireless Router
 

The Tech guy i spoke to surprised me and when i asked are you definitely sending me a replacement Wireless router and not another SH he was adamant that it will be a new Wireless router either netgear or D-Link.

Do you know what model number the D-Link they were sending out?

Re: VM Sending new Wireless Router
 

DIR-615 probably

Re: VM Sending new Wireless Router
 

Cheers Ben, Will let you know how i get on.

Re: VM Sending new Wireless Router
 

Well a DIR-615 only goes up to around 93Meg when I upgraded to 100Meg as it doesn't have Gigabit ports.

Re: VM Sending new Wireless Router
 

buy a decent router and refuse delivery of what VM have sent. itll get sent back but then again anything could happen to it with HDNL/Yodel

Re: VM Sending new Wireless Router
 

Can you recommended any good routers?

Re: VM Sending new Wireless Router
 

apart from 100meg and somewhat future proofing yourself. whats your networking needs?

Re: VM Sending new Wireless Router
 

Nothing just have 3 PS3 couple of smartphones and 2 laptops and 1 PC which is wired for downloads & uploads.

Re: VM Sending new Wireless Router
 

depending on your budget?

have a look at these two links...

http://www.cableforum.co.uk/board/12...st-router.html

http://www.cableforum.co.uk/board/12...ter-100mb.html

Re: VM Sending new Wireless Router
 

I thought that with VM you don't actually own the equipment, and that it is owned by VM?

If this is the case, then a warranty wouldn't apply.


It is very interesting to see that VM are sending out routers to people who are having problems with the wireless on the SH. Maybe they have had claims against them that the SH isn't fit for purpose as a wireless router. Can you shed any light on this Ben??

It's worth giving the router a go. After all, what have you got to lose?

Re: VM Sending new Wireless Router
 

Why refuse a free router even if you do not use it at least you have a spare.:rolleyes:

Re: VM Sending new Wireless Router
 

The routers weren't classed as owned by VM, only the modems.


Execpt that is not what they are doing. The OP had a previous standalone router from VM that they happen to be using with the SuperHub. It seems VM are replacing the router because it now doesn't work with the speed of broadband.

Re: VM Sending new Wireless Router
 

Ben you are correct the SuperHub is fine the router only does a max of 50MB but as i have upgraded to 100MB this is no good to me.

The useful Tech guy is sending a FREE replacement which was nice of him.

Ben i have today be told by Customer Services that i will be getting a Netgear router. Do u know which model it will be as the adviser didn't have this information as its already on the way to me.

Regards

Tanny

Re: VM Sending new Wireless Router
 

To be honest haven't a clue

Re: VM Sending new Wireless Router
 

yeah it will be a VMDG480 a.k.a superhub

Re: VM Sending new Wireless Router
 

Already have a Superhub i have been told that i will be getting a seperate router. Will be annoyed if another Superhub is sent!!!

Re: VM Sending new Wireless Router
 

It will probably be a D Link DIR615 if it is a different model do please post which one.

Re: VM Sending new Wireless Router
 

Will do Peter, the Customer service adviser i spoke to today informed me it will be a Netgear router but wasn't 100%.

Delivery is scheduled for tomorrow so lets see what happens.

Re: VM Sending new Wireless Router
 

Ill put money on it being a superhub, because im pretty sure they cant send anything else out besides superhubs and replacement modems (256's I think)

Re: VM Sending new Wireless Router
 

Definately no modems left

Re: VM Sending new Wireless Router
 

got to be a superhub then

Re: VM Sending new Wireless Router
 

Or dlink615

Re: VM Sending new Wireless Router
 

Snap!;)

Re: VM Sending new Wireless Router
 

Dlink != Netgear

Re: VM Sending new Wireless Router
 

If it is a router it will be a D Link DIR615 which oddly Netgear do not manufacture, now if it is a Superhub then that shows how bad the current level of technical now is, you only have to read the community forum and some of the stupid answers the forum team give either as team members or when posting as individual posters.

Re: VM Sending new Wireless Router
 

The help forum has become a shadow of its former self from what I have seen.:(

Re: VM Sending new Wireless Router
 

Have a look in the email section a team member has posted as a normal member using his own name and still getting it wrong and he is supposed to be 2nd line, he is saying that they should credit if the free email goes down, I told him to talk to a manager but as most are green behind the gills it will go over their heads.

You get more accurate advice on here.

Re: VM Sending new Wireless Router
 

I reckon this will be a stupid tech who has ordered a superhub

Re: VM Sending new Wireless Router
 

They do have completely different order codes but the new guys are capable of anything considering what the new 2nd line post on the community forum.:erm:

Re: VM Sending new Wireless Router
 

A lot of the previous codes have now been removed as they were duplicates. Any codes that remain will order the correct kit

Re: VM Sending new Wireless Router
 

The Router has arrived and it was D-Link DIR615.

---------- Post added at 15:18 ---------- Previous post was at 14:45 ----------

Router all set up and everything is working fine. Getting 95 MBPS download and 4.85 MBPS upload.

Lets see how i get on.

Thanks to all who have contributed in this thread.

Re: VM Sending new Wireless Router
 

Your not wrong! :D

Re: VM Sending new Wireless Router