Virgin Media revamps its bundles
 

Virgin Media brings out it's new 'Collections' bundles

http://www.digitalspy.co.uk/tech/new...t-bundles.html

Re: Virgin Media revamps its bundles
 

I have just recieved a phone call telling me I will be upgraded to the VIP collection free of charge at the start of April (was already on the VIP package). This essentially doubles my broadband speed (50M to 100M) before the planned change for my area, which was due to be one of the last to be converted.

I am now a very happy chappy.

Re: Virgin Media revamps its bundles
 

The 'Premiere Collection' offers the TiVo 500GB box with XL TV and V HD (23 HD channels), 60Mbps per second broadband and Talk Weekends for £45.

At the top end, the 'VIP Collection' offers the 1TB TiVo set top box with the XL TV package (including all 36 high definition networks),

Can you explain this "bold"
Other wise looks good

Re: Virgin Media revamps its bundles
 

Probably Sky Sports/Movies HD

Re: Virgin Media revamps its bundles
 

Good thought . Think you are spot on.

Re: Virgin Media revamps its bundles
 

Hang on.
VIP Collections with 100mb and phone line £108.90
VIP Package with 50mb with (free) upgrade to 100mb £103.55.
Someone smelling something here.
Ok got it now, this includes the april rise

Re: Virgin Media revamps its bundles
 

I pay about that now for 60mb BB & M+ with a V+. So if I'm reading this right I can now have XL with a TiVo for the same price? Where's the catch? Installation/activation fees?

Re: Virgin Media revamps its bundles
 

You'd pay £49.95 install for TiVo but that would be about it

BTW those prices are on top of line rental - so the total cost is £13.90 higher - so £58.90 for the Premiere Collection

Re: Virgin Media revamps its bundles
 

Of course. Got ya.

Re: Virgin Media revamps its bundles
 

According to the release at the Virgin Media Media Centre the VIP Collection includes a 1Tb and a 500Gb TiVo. SkySports and Movies collection (HD included) confirmed.

Re: Virgin Media revamps its bundles
 

Looks like I need to make a call, only have a V HD box and 1t tivo at the moment

Re: Virgin Media revamps its bundles
 

I've just queried that as it wasn't the same as our internal info. Unfortunately somewhere along the line the wrong information was given for the PR team to release

The VIP collection is a 1TB box and a V HD box

Re: Virgin Media revamps its bundles
 

Thought it sounded good!

Re: Virgin Media revamps its bundles
 

Although price was £5 too much too (VIP Collection is £90 + phone rather than £95) - so technically you could still do a 1TB + 500GB for the same monthly price as it was saying

Just the activation fees would be different

Re: Virgin Media revamps its bundles
 

I like the fact that its all been tidied up. Question will people be migrated to these plans or stay as they are unless they request too ?

Its just a question. Please do not see anything it to it. Really its just question

Re: Virgin Media revamps its bundles
 

Stay as they are until they change something (other than as part of the BB retier)

---------- Post added at 16:04 ---------- Previous post was at 15:57 ----------

BTW a release with a better breakdown of the collections is here http://mediacentre.virginmedia.com/S...ices-2397.aspx

Re: Virgin Media revamps its bundles
 

What would the total be Ben and would it be the same whether 500Gb or 1Tb as extra box?

TiVo is something we are considering soon, just wondering what new cost (with phone included) would be with 2 TiVos, VHD and a standard box on the new VIP Collection.

Re: Virgin Media revamps its bundles
 

Brilliant move by VM , I'm taking it those packages with TIVO already include the TIVO fee , its brought the packages to much better value for money

Example
Premiere £45.00 + £13.90 = £58.90

Sky Price
Sky Talk £12.25
Sky Fibre 40mb £20.00
Sky Entertainment+ £25.00
HD Pack £10.25
Multiroom £10.25
Total = £77.75 meaning VM is a whopping £18.85 cheaper and includes ESPN unlike Sky were it costs £9.00 for Sports subscribers and £12.00 for non Sky Sports subscribers.

Well done VM.

Re: Virgin Media revamps its bundles
 

Good spot there Muppetman, hadn't even thought of TiVo fee.

Re: Virgin Media revamps its bundles
 

Then you better move over then.:)

Re: Virgin Media revamps its bundles
 

You'd be looking at £103.90 for the core bundle (1TB TiVo + V HD) and then £11.50 for another TiVo and £6.50 for the V/V HD/V+ HD box
So total monthly cost would be £121.90

I'm assuming you haven't got TiVo? You get free 1TB activation with the VIP Collection, but you would have to pay £49.95 for the 500GB TiVo activation

Re: Virgin Media revamps its bundles
 

I'm confused <again> the prices in the final column seem different - probably my imagination

Re: Virgin Media revamps its bundles
 

Slight change to the VIP Collection price due to the correction.

Re: Virgin Media revamps its bundles
 

Thanks Ben appreciated. Correct in no TiVo yet (we have original TV Drive) - sorry one more question if we went for additional 1Tb TiVo instead of 500Gb is the fee still the same?

Re: Virgin Media revamps its bundles
 

It would be £99.95 rather than £49.95. Monthly cost would stay the same

Re: Virgin Media revamps its bundles
 

are you tempted to come back from the dark side MM

Re: Virgin Media revamps its bundles
 

Thanks.

Re: Virgin Media revamps its bundles
 

Not at the moment mate I'm on a retentions deal , Sky World , ESPN , Sky BB and Talk with a Sky+HD multiroom box paying just under £78.00 so even at them prices VM wouldn't come close however when it's up in 11 months I would certainly look.

Re: Virgin Media revamps its bundles
 

Unfortunately, and typically, this does nothing to help me :(

Currently have as follows:

TV Size: XL
Broadband Size: L
TiVo Monthly Fee (1TB)
Talk Unlimited
Loyalty Pack Bb/ Phone/TV C
£40.50 + £13.90 LR

Re: Virgin Media revamps its bundles
 

Does it help me.

Talk Unlimited
T V Size: X L
2 Additional V Box V HD Monthly Fee TiVo Monthly Fee TiVo Monthly Fee
XXL 50Mb Broadband
Telephone Line Rental
Skymovie 2,SkyMovie 1,Sports 1, Sports 2 in SD

Total =£113.46

Re: Virgin Media revamps its bundles
 

Feel free to correct me if i'm wrong, does this mean the 10Mb (soon to be 20Mb) are going to be totally abolished and the minimum speed being sold 30Mb? Or is this simply for customers with bundles... or "collections"?

Re: Virgin Media revamps its bundles
 

As I understand it, yes. For new customers, anyway. There may be some existing '10 meg' subscribers who choose not to pay the "small fee" (something under a fiver, I think) to upgrade to the full 30 meg.

Re: Virgin Media revamps its bundles
 

Doesn't look like there will be a charge to me:-

Re: Virgin Media revamps its bundles
 

thats good deal then take it all HD is in with that with sports and movies

Re: Virgin Media revamps its bundles
 

Correct. There is no charge for 10 to 20. 20 to 30 is optional and there will be a charge.

Re: Virgin Media revamps its bundles
 

Yes it certainly is :)

Re: Virgin Media revamps its bundles
 

However the press release would surgest that the broadband tiers are going to be 30/60/120 if you read it fully and look at the example collections table. Which would imply that the lowest tier is going to be 30mb.

This would surgest 30/60/120 tier levels.

So anyone on 10mb just needs to wait. they will get an uprade to 20mb within the next year or so but it also looks like they will get an upgrade to 30mb in the future.

Re: Virgin Media revamps its bundles
 

The 'Premiere' bundle is pretty much exactly the same as what I already have, but a tenner cheaper all in. Can't complain!

EDIT: Tell a lie, does the ' + V HD' imply it includes a second box? Thats even better!

Re: Virgin Media revamps its bundles
 

This is great news. I do think now would be a good time for VM to realign the product names pertaining to the different tiers of phone, broadband and tv.

Re: Virgin Media revamps its bundles
 

No. Wrong.

The currently-advertised slowest speed is 10mb. However, there is still (as far as I know) a legacy 2mb service available for use as a 'bargaining chip' to keep a customer happy.

After the latest upgrades, 30mb may well be the lowest speed that new customers can get. However, existing customers who had their speed double - 10 -> 20 - may well choose not to pay the small extra amount to be upgraded to 30.

That's my take on it anyway. Happy to be corrected by Ben or any other VM worker in here who knows any different.

Re: Virgin Media revamps its bundles
 

According to the table on http://mediacentre.virginmedia.com/S...ices-2397.aspx 'Premier' includes both a 500GB Tivo and a V-HD box.

Price seems to be lower than I'm paying now for 30MB broadband, XL TV and talk weekends package. I only want one box though.

Re: Virgin Media revamps its bundles
 

Hi. I have been on the VIP package for a number of years now, and currently have a 1 TB TiVo, a V+ box in another room and 50 MB broadband. With the new "collections" it would appear that 100 MB broadband is now standard as part of the package that I am on. I am aware that all the broadband speeds are increasing, but for me that is not due to happen until November. My question is, could I ring up now and be upgraded to 100 MB immediately, and then presumably be further upgraded to 120 MB whenever it happens, or do I still have to wait until the end of the year?
Thanks.

Re: Virgin Media revamps its bundles
 

Has anyone tried this link on the VM website?

http://shop.virginmedia.com/existing...x-upgrade.html

Re: Virgin Media revamps its bundles
 

Its a broken link l am afraid.

Re: Virgin Media revamps its bundles
 

So do these bundles include the TIVO charge or is it an extra ontop of the quoted bundle price?

Re: Virgin Media revamps its bundles
 

had a call from virgin offering to put me onto the premiere package about an hour ago.

Currently on XL tv with Tivo and Vhd box, M phone and L BB paying £51.40pm (loyalty discount of £10) and was offered the premiere pack for £48.90. Was going ahead with it and arranging a delivery date for the superhub when the call dropped.

They tried to call me again a few minutes ago but I couldn't hear anything at the other end. Maybe they will call back again.

Re: Virgin Media revamps its bundles
 

There will be an announcement on Monday regarding STM on ALL broadband tiers. :rolleyes:

Re: Virgin Media revamps its bundles
 

Any idea if the will have other collections as i like the Premiere collection but would prefer to keep XXL brodaband (currently have Tivo & V+ with BB XXL, TV L & Talk Weekends for £69.95

Re: Virgin Media revamps its bundles
 

XXL BB is currently 50mb, are you wanting to stay on this because of the increase to 100mb thats happening in the next few months? Just that XL BB is going to be 60mb and if your current 50mb is enough you could save a few quid.

Re: Virgin Media revamps its bundles
 

David Tennant signs up for Virgin Media 'Collections' ads

http://www.digitalspy.co.uk/media/ne...tions-ads.html

Re: Virgin Media revamps its bundles
 

Yeah i want the 100mb (120mb when available) and am a bit impatient to wait until Monday to find out.

Re: Virgin Media revamps its bundles
 

Just seen the 1st advert for collections on ITV1+1. Heres a link to some info http://shop.virginmedia.com/bundles-...buspart=Col_01

Re: Virgin Media revamps its bundles
 

If i was to change my current package to 1 of the collections would i LOSE the 'phone tickle' i got given a few months ago or can i keep it?

Re: Virgin Media revamps its bundles
 

Hmmm. Potential issue with that Collections page, the logo for SSF1 implies that its available in HD for the VIP collection, when it isn't - its SD only isn't it for VM?

Re: Virgin Media revamps its bundles
 

Confused by new collections. Will Virgin change my current package which is:

Tivo 1tb (not sure if that makes a difference)
XL TV
XL BB
L Phone with caller display
Current monthly bill £73.50

Or can i choose to change to another collection as the premier collection works out at £61.40, if i have got my sums right? :confused:

Re: Virgin Media revamps its bundles
 

Think they need to change it, currently says 23 HD Channels instead of 36 for VIP collection. Sky HD channels are referred to but they should state total number to maximise publicity and it also has Sky Sports F1 HD logo.

Re: Virgin Media revamps its bundles
 

I'm not seeing a HD logo for SSF1. It shows the SD one for me, unless they have fixed it already but that would be surprising considering how long it normally takes them to fix site errors.

Re: Virgin Media revamps its bundles
 

Just checked, they've fixed it already. Someone's working late.

Re: Virgin Media revamps its bundles
 

Nope, still there.

Oh, I mean, its still there on the page for existing customers:
https://my.virginmedia.com/customer-...part=Portal_E3

Re: Virgin Media revamps its bundles
 

Awaiting a call back from a manager at Virgin, as when I called they said if I change my current package to Premier collection, they will upgrade my broadband to 100 mb? Told them that is not what is available via existing customers website. Will see what happens when called back.

I get the feeling that if you have TiVo already you are unable to change.

Re: Virgin Media revamps its bundles
 

Well just tried to get the premiere collection but with XXL BB and was told it was £78.40 per month.

Advisor said this was £8 on top of the normal price of the premiere collection when i queried this he sounded so unsure that i dont believe all staff have been trained yet:

Premiere Collection = £45
Line Rental = £13.90
XXL BB premium = £8 (Based on what advisor told me)
Total Price = £66.90 (Not £78.40 as per advisor)

Looks like i need to wait until tomorrow to try and get a UK based virgin media employee who actually knows what these new collections are.

Re: Virgin Media revamps its bundles
 

Let us know what happens.

I have XL TV (1TB Tivo), XL BB(30) & Talkweekend phone for a bundle charge of £46

If I can take the Premier Pack I save a quid and get a V HD box as a bonus. But obviously only if the existing 1TB Tivo is permissible on the deal.

Re: Virgin Media revamps its bundles
 

Called Virgin back myself an this is now what I have.

1Tivo box as before
1 V HD box added
Talk Evening & Weekends as before
60 mb Broadband upgraded from 30

Total = £65.75 saving £7.75 per month.

TV contract is renewed for 12 months.

£49.95 install charge.

Re: Virgin Media revamps its bundles
 

Just thought i would post what i am currently on in regards to VM launching these new bundles.

Bundle charges
T V Size: X L 1 Additional V Box V+ HD Monthly Fee XXL 50Mb Broadband
Bundle charges total £72.25

Phone line rental
Telephone Line Rental
Phone line rental total £13.90

Premium add-ons
Skymovie 2,SkyMovie 1,Sports 1, Sports 2
Premium add-ons total £29.50

Your package total £115.65

Now i just looked on the Virgin Media site in regards to them launching their new collection bundles and i see them offering a package called the VIP Collection.

Which includes the HD versions of Sky Sports & Movies which i currently do not have and the TIVO box and a VHD Box.

The VIP Collection bundle is £103.90 including line Rental.
Slightly less than i am currently paying and offers more.

Just deciding if i should call them up and speak to them regarding it.

new 'collection bundles'
 

As you probably know already VM have launched new bundles called 'collections'.

http://shop.virginmedia.com/bundles.html

I currently have

2 V+ boxes
TV XL
Sky Movies/Sports HD
BB XL (30mb soon to be 60Mb)
Tel XL

am paying £102pm prior to the recent £2pm price hike.

I presume these new 'collections' are replacing the old bundles

i have no complaints about the V+ boxes but VM are phasing these out for Tivo.

60Mb BB would be more than enough for me when i get it ( I think my area gets its update in the next month or so)

if wanted to keep my existing TV/BB/Tel pack but have 2 Tivos either 1 x 1Tb + 1 x £500gb or 2 £500gb tivos what would i be paying?

Have been looking to reduce my virign bill so if i decided to ditch Sky Sports/Moves and premium HD how much would i save?

many thanks

Ian

Re: Virgin Media revamps its bundles
 

Re: Virgin Media revamps its bundles
 

sorry Hugh - i had looked for a thread on the new bundles but must have missed it!

Re: Virgin Media revamps its bundles
 

No worries...

Re: Virgin Media revamps its bundles
 

Wow they've taken away the extra HD channels and the 2nd TiVo (500gb) box they initially reported.

Re: Virgin Media revamps its bundles
 

So to avoid the charge £49.45 for any thing new installed.
when I upgrade from 10Mb/s, I have to limit my Broadband to the lower 30Mb/s service.
As my modem NTL 250 can handle 30Mb/s.
Is that correct.
Just want to make sure before I phone. As the web site won't allow it... keeps trying to push 60Mb/s
and don't want super hub...

Re: Virgin Media revamps its bundles
 

I believe you will need a Superhub installed for 30Mb upwards.

Re: Virgin Media revamps its bundles
 

Another mistake :rolleyes: they should be brought to task about these mistakes it's misleading to customers and happens all to often.

Re: Virgin Media revamps its bundles
 

Oh, the irony ;):p:

---------- Post added at 16:52 ---------- Previous post was at 16:51 ----------

No. They have corrected an error.

Re: Virgin Media revamps its bundles
 

l am sure there are many mistakes on another website but l don't suppose you would like to mention that.;)

Re: Virgin Media revamps its bundles
 

I think if it was just a case of the odd mistake on the VM website, it would be OK. But couple that with the fact that different CS reps give you different prices for the same bundle, and sometimes don't know all the details of the services on offer in the various bundles or are not aware of the latest bundle offers and it tends to smack of incompetance.

I would never change my services without checking on a forum such as this for correct pricing and options for fear of CS not accurately knowing this information. I really shouldn't have to do that.

Re: Virgin Media revamps its bundles
 

I'm actually looking to get just Sky TV within the next few months as I am starting work with them. If I changed to the Premier collection (which is what I already basically have except for the BB) will I need to take a new contract out on all services or just the Broadband as I am upgrading from 10 to 60MB and none of the other services are changing.
Thanks

Re: Virgin Media revamps its bundles
 

I was told when i called today only my Tv will be subject to a new contract.

Re: Virgin Media revamps its bundles
 

Does not getting the new super hub force the bb in to a new 12 month agreement which you allready did to get the 30Mb/s your on...
I need to know this as well.
Im also trying to avoid this clause..

Re: Virgin Media revamps its bundles
 

I already had Super Hub and my contract was renewed last year, so i was informed i did not need to renew that.

Re: Virgin Media revamps its bundles
 

I have already replied to this, if you are going to move onto 30Mbit you HAVE to have the superhub as your current modem won't support it.

As to whether you will be put on a new 12 month contract i really can't remember what happened to me when i was upgraded from 20Mbit to 30Mbit, sorry!

Edit

Judging by this post you get on a new contract.

http://www.cableforum.co.uk/board/12...-new-12-a.html

Re: Virgin Media revamps its bundles
 

Just the one you're changing, I think.

Re: Virgin Media revamps its bundles
 

Cheers for answering my qeustion about the new contract.
so getting super hub will also force the 12 month BB contract extension. boo
SKY fibre does not arrive till later in the year were I am as BT have not replaced the connections in the street yet.
Might have to stick it out on 10Mb/s unless I get lucky and selected for the free upgrade to 60Mb/s thats going around.

Re: Virgin Media revamps its bundles
 

Does anyone at virgin Media actually know about the new collections, just spent the best part of 30-40 mins on the phone and I don't think I'm being charged right even after that.

I get XL TV, XL phone and XL Broadband, have a V+ box and an extra V box, £13.90 line rental and £6.50 because I have a paper bill and don't pay by direct debit and they are charging me something like £78, apparently this would only be £73 if I had a Tivo, but with £50 install charge.

Just seems a lot higher than it should be and I also don't get why Tivo is cheaper than an older V+ box.

I expected it to be £45 for the Premiere collection, £13.90 for line rental, £6.50 for paper bill/non direct debit and around £5 for talk unlimited instead of talk weekends. That's only around £70.

Also even though my area can get 100Mb apparently they still can't upgrade me to 60Mb even though they put me on the premiere collection.

Re: Virgin Media revamps its bundles
 

Just called Virgin Media on "thinking of leaving", what a waste of space the lady was that I talked too. Explained that I am on 10Mb and that I see new customers are getting 30Mb for the same price and that I wished to upgrade.

The lady claimed that 10meg was the lowest package available and that if I wanted to upgrade any further then I would have to go the 60Mb package which would cost me £5 more and that they can only upgrade me to 30Mb if "like" I took a phone line as well... (Wierd I didn't see that in the announcement).

Didn't even say I could if I paid for a new super hub or went in to a new contract. Would have been more than happy to go into a new contract as mine finished a few months ago. Seeing as infinity shall be here next month it is looking a lot more tempting if the price is right.

Re: Virgin Media revamps its bundles
 

Yep the current push is to get users on to 60Mb/s for an extra £5 per month.
The 30Mb/s bundle offer loses them money...when the current user changes...
https://www.cableforum.co.uk/images/...012/04/117.png
both still have the install fee...£49.95 for super hub.
The web site won't allow upgrade to 30Mb/s so expect the CS computer won't ether with out you moving to the Bundle offer.

Re: Virgin Media revamps its bundles
 

If thats the case and I'm out of contract then I might aswell cancel my service and then sign up under the 30Mb plan the next week? :rolleyes: Surely it makes sense for them to just change it? Talk about rewarding customer loyalty... :(

Re: Virgin Media revamps its bundles
 

Or try and get a different CS person on the phone that will change the bundle now and get your Super hub ordered.

Or wait and see if they give you the free 60Mb/s upgrade that Some have been reporting Like I am hoping for.
No upgrade in cost per month and no install fee. why don't that mobile ring when you want it to...;)

Re: Virgin Media revamps its bundles
 

You can't cancel and then resign right away, you have to be a non VM customer for a set amount of time, something like 3 months i believe, this also applies to most companies like this.

Re: Virgin Media revamps its bundles
 

I hadn't heard about the 60Mb upgrade, probably won't ring me as I only subscribe to one of their services mind! Although would be more than happy with that! :D *Looks at phone* ;)

Oh, didn't realise that. Don't think I could make it without broadband for three months :erm:

Re: Virgin Media revamps its bundles
 

Done the phone call Instead of waiting for them to ring at the wrong time.
upgrade to 30Mb/s will now be done on Wed.
wrong bundle for 60Mb/s as I only have M TV.
I have the Phone line included so I will be upgraded to 30Mb/s for free, free install as well.
Edit = Newer Rumour = CS said All 10Mb/s users Will be moved to 30Mb/s at a later date any way so just being moved early.
They could just replace the speed change site to 30Mb/s instead of the 20Mb/ as it is currently then I would not have been bothered.

Re: Virgin Media revamps its bundles
 

They are guessing is saying that everyone will be moved to 30Mbit - it's not part of any brief or comfirmed plan

L 30 is an opt in tier

Re: Virgin Media revamps its bundles
 

Well thats the problem with CS
Is this another case of "are they telling people what they want to here" or "what they are meant to say" or did I get her of script and she was winging it.
I was still in shock from getting a English sounding member of staff.
Edited previous posted with red rumour tag now..

Re: Virgin Media revamps its bundles
 

I am currently on;
XL-TV with tivo
XL30MB
M-Phone

Currently paying £52 on a retentions dela that was offered when i renewed.

Called Customer service to upgrade to VIP 30 OR VIP50 but they kept saying different things.
Am happy to recontract for another month but i all i wanted is a breakdown of what i get in VIP30 and VIP50 and the price.
If anyone can help i will be most grateful.

Re: Virgin Media revamps its bundles
 

VIP 30 and VIP 50 don't exist anymore

There is now only the VIP Collection http://shop.virginmedia.com/bundles/vip.html

Re: Virgin Media revamps its bundles
 

Many thanks for that BenMcr; its a shame we all being forced to pick just that VIP bundle.

Re: Virgin Media revamps its bundles
 

VIP is only ever supposed to be one option - the top of everything

Only reason it split into multiple ones was due to the 50 and then 100Mbit rollouts

Re: Virgin Media revamps its bundles
 

@BenMcr is the 100mb on the VIP bundle applicable instantly as it seems my area is being upgraded between April-July.

Re: Virgin Media revamps its bundles
 

Further to my issues trying to get the premier collection yesterday. I was able to speak to someone who knew what the collections were today.

So for 84p per month less than i currently pay i am getting:

100mb BB (currently 50)
XL TV (Currently L)
Talk Weekends
1GB Tivo
08 Tickle

I got what i wanted. Pity i have to wait until superhub arrives on Wednesday to get it all activated.

Re: Virgin Media revamps its bundles
 

I have:

1TB TiVo
500Gb TiVo
10Mb broadband
M Phone
XL TV

That comes up to around £58 per month. I've just been told by CS that to upgrade to the Premiere Collection (and get 60Mb broadband), Ill have to pay an additional £6 per month, this that right?

Re: Virgin Media revamps its bundles
 

The Premiere was £58.00 but only included one TIVO and a VHD so shouldn't it just be another fiver for the fact you have two TIVOs.