New Modem
 

My VMNG300v2 has bit the dust no power at all from it, it's just dead. So I just had the super Hub activated that I already had in my cupboard form when I had 100meg installed about 8 months ago.

Fingers crossed I get no problems from it...

Wish me luck.

Re: New Modem
 

i would say it is a bit 50/50 but if you havent done so already you want to bang it into modem mode. If you had the VMNG300 before you would have had your own router and whatever you have got now is going to be more reliable than the shub

I think I'll try it out as a router at first to see how it goes. Then if it's no good put it into modem only mode and connect up Linksys E2000 router.

I'll be running 2 iPhones, iPad, laptop and PS Vita via wireless. Then with home plugs 2 PS3s, TV and 2 Blu ray players.

Re: New Modem
 

If you already have the Linksys I wouldnt run the superhub in router mode at all the Linksys will be superior to it as a router.

Re: New Modem
 

it's not very often I want to cry dude but this is one of those occasions. You have got a great router which is ideally suited for your setup and you are ditching it for something that is going to fall apart just by looking at your ipad. The shub simply cant handle multiple devices on different platforms on different connections methods. If you had the shub to start off with and came on to the forum moaning it wouldnt work the first thing I would have said to you is bang it in modem mode and get yourself a linksys router, but you have already got one. Don't do things backwards :bsmack:

Re: New Modem
 

Ha Ha just put it into modem mode and Linksys E2000 is up and running.

What's the super hub like as a modem then?

Re: New Modem
 

could be better

Re: New Modem
 

90% modem and 10% not :) It isnt that bad, it should defo mitigate nearly all of your potential problems. You can sit back happy now knowing that all your routing needs are being expertly handled by Linksys (they are going to pay me later)

Got another VMNG300 :) My mate had a spare one.

I'm happy now VMNG300 and Linksys E2000. :)

Just had modem activated, guy also said on phone VMNG300 can only do 92meg lol. Speed test it did 100 ;)

Re: New Modem
 

Not to mention that the SuperHub actually increases jitter which is bad for gamers. Modem mode is a lot better and the VMNG300 it's even more slightly reduced from what i can gather. That can only go so far though.

Re: New Modem
 

i got my VMNG300 from my 50mb connection. how can i reactivate for 100mb?

Re: New Modem
 

look at the link in thenrys comment

Re: New Modem
 

yup, look at the link and see how they couldnt care less. I dont think they are interested in improving modem mode at all because they want everyone to use it as a router.

Re: New Modem
 

can it not be improved in both modes General?

Re: New Modem
 

well the modem software is affecting both modem and router mode, so its a big issue imo

plus I sent the link to Mark_Wilkin in a PM and he has definitely read it as there was a read receipt

Re: New Modem
 

Yup, but i meant that i cant see them doing a firmware update to fix the shub in modem mode. i can see them being bias and doing it to improve router mode to try and encourage people to go back to it

Re: New Modem
 

Theres light at the end of the tunnel me thinks. VM have somewhat uncluttered the path their on given a little pressure to do so, its all in the best interest anyway!! Anywho I do think they will improve modem functionality.

Re: New Modem
 

I'm having connection troubles with Router, I've got my router running to pc from router port 1 with an ethernet cable, the connection keeps dropping though.

It's a linksys E2000 with VMNG300

Re: New Modem
 

Is it the connection to the linksys thats not working?? Or is your modem disconnecting?

Re: New Modem
 

Seems to be working fine now PC don't know whats changed but it's all good.

Home plug in living room is running a bit slow but that could be wiring and distance.

Re: New Modem
 

you can see if you have got a connection with your router and going to the default ip address of 192.168.1.1 and seeing if it has got an external ip (I think mine startd with 82. without checking). Secondly, you can go to 192.168.100.1 and have a look at the modem config and see if it has locked onto the channels etc. I very much doubt any problems you have will be router related because Linksys are awesome :cleader:

All sorted now hopefully :)

Damn!! Connection to PC is playing up again this morning, server not found in web browser.

But that little pic of the monitor and Ethernet lead in bottom right of screen says Internet access. Now and then the yellow icon is on there meaning no Internet access.

It's very frustrating.

But wireless is still working tried it on my iPhone. Seems to be the PC that's the problem connection is dropping in and out a lot.

I haven't got a clue what to do!!

Re: New Modem
 

Are you sure your phone is using wifu and not reverted to 3g when it lost it's connection? What are the lights on the modem and router doing?

No wifi signal was up.

After pc had been on about 5 minutes it started working, seems like it takes a few minutes to warm up, very strange.

The 2 Ethernet lights were light up green. Plus the other lights for Internet, wifi and power.

Re: New Modem
 

Had a VM tech visit today because HD channels were breaking up, I think my power levels have changed.

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 77 78 79 80
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -1.17 -1.81 -1.78 -2.54
RxMER
(dB) 35.60 36.17 36.39 36.17
Correctable
Codewords 5220 2184 1017 765
Uncorrectable
Codewords 307 960 1005 303

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 5 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 53.50 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Re: New Modem
 

can do 104 Meg from VMNG300 Modem.

Re: New Modem
 

Is that with the BT speed test, I got 104 on there also.

Re: New Modem
 

Yep that correct! I believe that VMNG300 Modem can do 120 Meg no problem

VMNG300 connected to Netgear DGND3700 will be in 1Gb LAN network. And the wi-fi (300+300Mbps) pretty good 104 Meg better than superhub.

Re: New Modem
 

Not when 8 downstream channels get enabled.

Re: New Modem
 

They won't use 8 downstream channels for 120 Meg anyway!

Re: New Modem
 

That will be a dark day!!

Super Hub :(

So we can stick with our super modem VMNG300?

Re: New Modem
 

Of course they will eventually, there are people on this forum with 8 DS channels on 30 and 50!

Re: New Modem
 

My 30 Meg had 5 DS channels (before was 4) on my superhub

Re: New Modem
 

Same here but not everyone has 5 some have 6-7 or 8! And i expect my 5 to increase especially when i get more than 1 up stream channel.

Re: New Modem
 

So if everyone gets 8 VMNG300 will not work. How many channels can it do.

Is that why they want people off the VMNG300 eventually?

Re: New Modem
 

I believe the VMNG300 can only do 4 down stream channels, so yes that is why it won't work.

Re: New Modem
 

VM need to get a new modem or superhub then before they go over to 8 channels in all areas.

Re: New Modem
 

They have no need to do that the Superhub is ok for most people especially now you can put it in modem only mode and use a router.

Re: New Modem
 

Hopefully it will thrive when 8 channels are introduced.

I threw my super Hub out the window the other day lol.

Re: New Modem
 

Do you mean modem only mode is going to switch off wi-fi and use my router as the wi-fi instead ? Like superhub (modem only) via my Netgear Router DGND3700 for 300+300Mbps Wi-Fi.

Re: New Modem
 

You can select modem only mode in the Superhub, this will allow you to use your own router for wifi.

---------- Post added at 11:40 ---------- Previous post was at 11:40 ----------

Haha hope the window was open! ;)

Re: New Modem
 

Ha ha was only joking but phoned VM they didn't want it back.

Re: New Modem
 

Surely VMNG300 is still belong to Virgin Media property and I was surprise that Virgin Media doesn't want it back, mean your to kept!

Re: New Modem
 

Try that again lol.

Re: New Modem
 

All areas should be going to 8 channels sooner or later, and probably 2 upstreams, the superhub will lock onto all 8 down and 3 up, whereas the VMNG300 will only lock onto 4 of the available downstreams, and both of the 2 upstreams, and will handle 120mb just fine, just less efficient load balancing across the channels

Re: New Modem
 

meaning inconsistent speeds

Re: New Modem
 

I doubt you would notice a difference, infact 4 channels on the VMNG will probably outperform the superhub for browsing and everyday use. You will only notice the speed drop in more congested areas where there is a severe amount of downstream congestion (which there shouldnt be anyway) and if there was, the superhub would double its effects by buffering all those packets, so its a win win situation keeping the VMNG really

Re: New Modem
 

I thought the VMNG turned into a glitchball once more channels got pushed

Re: New Modem
 

nope, it gets offered 5+ channels and locks onto 4 of them

Re: New Modem
 

Cable Modem Downstream

DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 77 78 79 80
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -3.23 -3.61 -3.53 -4.32
RxMER
(dB) 33.60 34.08 34.48 34.63
Correctable
Codewords 2164 621 243 117
Uncorrectable
Codewords 950 976 982 973

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 5 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 58.21 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Getting a bit annoying now with disconects, techs coming around and sorting it, then this happening again!

Re: New Modem
 

Downstream power levels are a little low, try taking off a 'Forward Path Attenuator' if you have one.

Re: New Modem
 

Thanks for reply, haven't got one.

On phone to VM now just on hold apprently theres a fault in the area something is too low it's at 25 should be around 30. The power I think he said.

Got a Tech coming between 12 and 4 today.

Re: New Modem
 

the downstreams fine, its the upstream power thats wayyyy too high

Re: New Modem
 

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 77 78 79 80
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -1.11 -1.57 -1.64 -2.40
RxMER
(dB) 35.97 36.17 36.39 36.17
Correctable
Codewords 124 56 23 22
Uncorrectable
Codewords 282 296 927 291

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 5 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 52.75 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

New levels after tech has been.

Re: New Modem
 

up is still a little high, did he jiggle at the cabinet

Re: New Modem
 

its within spec, as long as it doesnt sneak up beyond 55 it will be fine, keep an eye on it

Re: New Modem
 

my TiVO boxes are 48 and 51.

---------- Post added at 17:18 ---------- Previous post was at 15:38 ----------

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 77 78 79 80
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -1.79 -2.42 -2.19 -3.04
RxMER
(dB) 35.60 35.97 36.17 36.17
Correctable
Codewords 617 326 159 140
Uncorrectable
Codewords 456 350 1063 435

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 5 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 58.21 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

Had a tech out today as well and it's gone back up again.

Re: New Modem
 

yeah thats way over, youll need another tech visit, make sure he changes your tap at the cabinet!

Re: New Modem
 

why they jumping so high though

Re: New Modem
 

Another tech visit :(

Why are they fine when he's here then jump up an hour after he's left? When he comes they might be fine again!

Very annoying!!

Re: New Modem
 

hmm... hes got this already in place > http://www.cableforum.co.uk/board/12...ng-page-2.html

Re: New Modem
 

My VM green box.

[img]Download Failed (1)[/img]

---------- Post added at 19:28 ---------- Previous post was at 18:20 ----------

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 77 78 79 80
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) -3.64 -4.05 -3.96 -4.67
RxMER
(dB) 33.96 34.21 34.48 34.63
Correctable
Codewords 11966 10173 8018 6797
Uncorrectable
Codewords 729 697 1207 563

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 5 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 58.21 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

My TIVO box signal is now at 57dbmv also.

Re: New Modem
 

Update I got the Head Tech coming at between 12am and 4pm tomorrow.

Re: New Modem
 

cool, ideally your power levels should be between +/-3. My downstream snr is 38 and upstream 48. I always like to use mine as an example because my connection has always been perfect (shub notwithstanding)

Don't let him go though till you have tested your tv and internet connection and are happy everything is working.

Re: New Modem
 

The problem is the levels have been fine when other techs left, but then they change they go up and down. On both TV and BB.

Can I make him sit with me and watch TV and play FIFA online for a few hours? :)

I've been onto head office and I've got a women called tracey over seeing it all and some guy that phoned me today also. He's going to phone me when the Techs here tomorrow and a few hours after he's left.

I really hope it gets sorted, just want to enjoy the services I pay for.

Re: New Modem
 

get him to look at the box, its looks nackered, probably filled with water

Re: New Modem
 

Yeah they said they would look at that they know about it, didn't guarantee thye would fit a new box though. Won't they be renewing the green boxes during the double speed roll out?

Re: New Modem
 

They were doing a cabinet cleanup operation, but I dont know whether thats still going, and I doubt it would affect a small thing like that, I presume you live in a secluded estate and that cab serves only a few houses?

Re: New Modem
 

No I live in a avenue which is quite long about 40 houses, then streets going of it. They seem to have two of these small green boxes in each street I don't think there's any of them in the avenue I live in though. There's a big main one, on the bottom of the street down from me.

You may possibly be fed from a pit rather than a cabinet

Re: New Modem
 

http://imageshack.us/f/832/img0651vb.jpg/

funny looking pit

Re: New Modem
 

Re: New Modem
 

put it into modem mode and link up your own router.

Re: New Modem
 

Re: New Modem
 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 299000000 Hz 3.8 dBmV 39.3 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 307000000 Hz 3.7 dBmV 39.4 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 315000000 Hz 3.3 dBmV 39.0 dB Hybrid
Locked QAM256 80 55616000 Kbits/sec 323000000 Hz 2.7 dBmV 39.0 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 1774
Max Traffic Rate 110000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 1773
Max Traffic Rate 10250000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort
Current System Time:Thu Apr 05 15:57:33 2012

Head Tech just left, all seems good.

TiVO down to 44 and 47 also.

Got a free V HD box on the way to replace V box. Also he installed a SuperHub as you can see.

Re: New Modem
 

those power levels are perfect but it isnt because of the shub

Re: New Modem
 

upstream modulation has changed

Re: New Modem
 

Shouldn't you have your modem and router next to your PC monitor?

Mine is in between two PC monitors.

Re: New Modem
 

personally I'm cautious with signals being transmitted so close to other electrical devices

Re: New Modem
 

why? They can be wherever you want them to be. Any device connected to the router can be up to 100m away from it so it could be down the street for all we care. If you got a couple of switches in on it you could link all your neighbours together :)

Re: New Modem
 

changed a few things around not near monitors now lol.

[img]Download Failed (1)[/img]

Re: New Modem
 

:tu:

Will have to keep an eye on the levels. Checked an hour ago TiVo box downstairs was up from 44 to 51. TiVo upstairs was up from 47 to 55.

I'm out now didn't have time to check modem. My modem is upstairs.

Re: New Modem
 

Had my superhub enabled today to check if they had fixed the constant unstable upstream and jitter issues to no avail absolutely nothing has changed. Then phoned back to get VMNG 300 registered again to be told by someone from the UK that they wont activate it a prompt argument i hung up redailled got india and had it done No problems. Cheers VM

Re: New Modem
 

21.40.

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 299000000 Hz 1.3 dBmV 36.6 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 307000000 Hz 1.3 dBmV 36.9 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 315000000 Hz 1.3 dBmV 36.9 dB Hybrid
Locked QAM256 80 55616000 Kbits/sec 323000000 Hz 0.8 dBmV 37.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 52.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

21.50

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 299000000 Hz 1.2 dBmV 36.6 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 307000000 Hz 1.3 dBmV 36.8 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 315000000 Hz 1.3 dBmV 36.9 dB Hybrid
Locked QAM256 80 55616000 Kbits/sec 323000000 Hz 0.8 dBmV 36.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 53.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

22.10

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 299000000 Hz 1.2 dBmV 36.5 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 307000000 Hz 1.4 dBmV 36.8 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 315000000 Hz 1.4 dBmV 36.8 dB Hybrid
Locked QAM256 80 55616000 Kbits/sec 323000000 Hz 0.9 dBmV 37.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 53.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

22.35

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 299000000 Hz 1.2 dBmV 36.6 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 307000000 Hz 1.1 dBmV 36.8 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 315000000 Hz 1.3 dBmV 36.8 dB Hybrid
Locked QAM256 80 55616000 Kbits/sec 323000000 Hz 0.8 dBmV 36.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 53.3 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

23.40

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 299000000 Hz 1.2 dBmV 36.5 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 307000000 Hz 1.3 dBmV 36.6 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 315000000 Hz 1.5 dBmV 36.8 dB Hybrid
Locked QAM256 80 55616000 Kbits/sec 323000000 Hz 0.8 dBmV 37.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 54.3 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Latest power levels.

Can someone explain to me about the levels to going up and down does it allways happen is it normal? Does it affect your service connection.

Re: New Modem
 

are your TiVo's doing the same? if the upstream power is crawling up then disconnecting then its too high, but to me looks like a fault, going from 48 to 55.

Do you know where you cabinet is? is it open or have visible damage, or has it recently been refurbished? It could be that an amplifier has been replaced hence your power levels going up, noone can really tell apart from a VM engineer

Yeah TiVo upstairs comes off the same splitter as Internet so super hub levels are exactly the same as TiVo. Super hub is upstairs. The TiVo downstairs is going up from 44 to 51. So far I haven't had any disconnects on internet or break up on TV channels. Just the levels are pushing borderline just checked TiVo upstairs and it's 55. I also have a V box downstairs haven't checked those levels though, but no break up of channels.

I've got a powered amplifier installed plugged into electrical socket in living room.

The levels through the day are going up and down.

Posted a picture of my VM cab on page 5 it's in bad shape. There being upgraded this month the cabs according to VM and some cabs have been upgraded in Newport. Tech said the cab door won't close properly because it's too full of wires and outdated. He also said all the connections are water proof. I've reported the box to VM.

Re: New Modem
 

no idea really, is the small cabinet fed from a bigger one? Ive attached a picture of my cabinet, the drop cable from my house goes directly to the cabinet, so I have no idea what your small cab is. It must stem from another cabinet, but I dont know whether its just a splitter or anything more??

It sounds to me like the engineer putting the plug in amplifier was a bit of a bodged job, to cover up a more serious equipment fault somewhere in a local cab, whether thats aged, or damaged or what, I dont know. Maybe if you could get a photo of the inside of the tiny cab that may shed some light on what the setup is and maybe shine more light on your issue. Sorry I couldnt be more of a help

Checked TiVo upstairs before I left house at 9am was back down to 47.

There's a lot of these small cabs dotted around the streets by me, then there's one main big cabinet about a 2, 3 minute walk from my house (looks like that one in your pic Craig)

I haven't experienced any problems yet with disconnects or break up on TV channels. Just hope it's all good now and maybe levels going up and down will be sorted when they upgradethe cabs. My area is due the speed upgrade in July this year.

Thanks a lot for your help.

11.45

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 299000000 Hz 3.5 dBmV 36.8 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 307000000 Hz 3.5 dBmV 37.0 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 315000000 Hz 3.3 dBmV 36.8 dB Hybrid
Locked QAM256 80 55616000 Kbits/sec 323000000 Hz 2.6 dBmV 36.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 48.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Re: New Modem
 

12.30

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 299000000 Hz 3.6 dBmV 37.7 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 307000000 Hz 3.3 dBmV 37.2 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 315000000 Hz 3.2 dBmV 36.4 dB Hybrid
Locked QAM256 80 55616000 Kbits/sec 323000000 Hz 2.5 dBmV 36.5 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 48.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

13.40

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 299000000 Hz 1.3 dBmV 35.1 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 307000000 Hz 1.3 dBmV 35.4 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 315000000 Hz 1.4 dBmV 35.6 dB Hybrid
Locked QAM256 80 55616000 Kbits/sec 323000000 Hz 0.8 dBmV 35.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 53.8 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Re: New Modem
 

20.30

Creeping up a bit to high now :(

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 299000000 Hz 1.5 dBmV 36.0 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 307000000 Hz 1.4 dBmV 36.4 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 315000000 Hz 1.4 dBmV 36.6 dB Hybrid
Locked QAM256 80 55616000 Kbits/sec 323000000 Hz 0.8 dBmV 36.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 56.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

20.35

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 77 55616000 Kbits/sec 299000000 Hz 1.5 dBmV 36.2 dB Hybrid
Locked QAM256 78 55616000 Kbits/sec 307000000 Hz 1.5 dBmV 36.2 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 315000000 Hz 1.6 dBmV 36.6 dB Hybrid
Locked QAM256 80 55616000 Kbits/sec 323000000 Hz 1.0 dBmV 36.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 45800000 Hz 56.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Re: New Modem
 

downstream is good though. Unless your connection is starting to drop I wouldnt worry about it.

Yeah I guess still no disconnections was a slight break up on sky movies HD the other day but didn't come to anything.

Hopefully these changing power levels will be sorted when cabs are upgraded.

Re: New Modem
 

HD channels have started breaking up again today :( It's happening now with Thor on Sky Movies Premier HD. It was happening earlier this morning as well on sky sports HD 1.

They have been fine the last couple of days watched all the master golf on Sky Sports HD 1 no problem at all.

Re: New Modem
 

Did you check your levels when it was breaking up? When I had issues with picture & broadband it was always when the levels dropped very low.

Re: New Modem
 

I have just literally finished watching Thor, great movie. I love his accent. I can't wait for The Avengers to come out.

The levels aren't stable they jump all over the place they go from 47 to 56 in a few minutes. Then from 56 to 47 again in minutes. This is happening all the time.

They change a lot.

Re: New Modem
 

Not so good, touchwood wood after they fitted an active splitter for me downstairs mine been fine and Tivo box and superhub (in modem mode) been happy and working ok with no break up of signal or disconnects of the broadband.

Hopefully you will get an engineer out and fit one for you and sort it out for you.

I had 3 techs out last week.

They fitted a powered splitter a few months ago. There must be a fault somewhere. I'm no expert but maybe I need a re wire to my house or there's a fault in the cab that feeds my house.

The break up is happening on both my TiVo boxes.