Virgin Media's quarterly and full year results.
 

Full info will be out Tomorrow (Wednesday Feb, 8th) at 7am - UK Time.

http://www.guardian.co.uk/media/2012...ut?INTCMP=SRCH

Re: Virgin Media's quarterly and full year results.
 

Yes those figures will be interesting MB but what customers want to hear is what channels or Tivo functionality is coming their way in the coming months to appease many customers who are extremely unhappy with the forthcoming April price rises in their services.

Re: Virgin Media's quarterly and full year results.
 

http://www.marketwatch.com/story/vir...lts-2012-02-08

Re: Virgin Media's quarterly and full year results.
 

I now sit back and wait for the usual suspects to say they are crap results and SKY does this this and ruddy this :LOL:

Re: Virgin Media's quarterly and full year results.
 

Well l am not one of them Sirius as to me they are very impressive figures indeed seeing we are in a huge economic slump and also facing huge competition from the likes of BT and Sky..

Re: Virgin Media's quarterly and full year results.
 

As opposed to Den who stays perfectly neutral :LOL:

Re: Virgin Media's quarterly and full year results.
 

l will praise and criticise in equal measure me marra when the need arises be it Sky, Virgin or anybody else.:D

Re: Virgin Media's quarterly and full year results.
 

Re: Virgin Media's quarterly and full year results.
 

With these type of figures it quite clear that Virgins strategy is working but a few more channels and more Tivo functionality would not go amiss to start off with.

Re: Virgin Media's quarterly and full year results.
 

Virgin Media answers to the Stock Exchange not customers.

Re: Virgin Media's quarterly and full year results.
 

Well as an employee i have been given even better news on the internall website about my annual remuneration ;) :hyper:

Re: Virgin Media's quarterly and full year results.
 

True but its is the customers who gives it its revenue and profits and without them any company would be up the creek without a paddle.:)

Re: Virgin Media's quarterly and full year results.
 

Maybe now they could either cancel the price rises (unlikely), extend their cable network, or have more money on the table for negotiations with Sky over channels like Sky F1 HD...Just a thought.

Re: Virgin Media's quarterly and full year results.
 

A very reasonable thought Tim.

Re: Virgin Media's quarterly and full year results.
 

Skynews has just said ( Literally 1 minute ago) that Virginmedia are creating 600 mostly call center jobs due to demand for its services.

No mention of the closing of Albert dock though, that's going to leave a sour taste for a few Albert dock employees.

Re: Virgin Media's quarterly and full year results.
 

:clap::clap::clap: Aboslutely denphone a business without customers would not be a buisiness for long.! No good answering to the stock exchange with a nil customer base mate *(example only).;)

---------- Post added at 09:55 ---------- Previous post was at 09:53 ----------

The figures look pretty ok though this time around and VM look to be doing ok.

Re: Virgin Media's quarterly and full year results.
 

Re: Virgin Media's quarterly and full year results.
 

Thats very good news VM are obviously doing something right.!

The jobs will be UK based which is excellent news,the very sad news which i guess companies tend to bury on an otherwise good news day, is the job losses at Albert Dock and all those staff already trained about to lose their jobs.

Re: Virgin Media's quarterly and full year results.
 

Did it say that they would be in the UK, or overseas?

Lets hope they aren't overseas, for the sake of both jobs in the UK, and also for the sanity of customers.

Re: Virgin Media's quarterly and full year results.
 

I would agree Richard just what the UK job market needs. :)

Re: Virgin Media's quarterly and full year results.
 

That doesn't make sense at all. It's far cheaper, and more effective to use trained staff, than to take on 600 new staff.

Re: Virgin Media's quarterly and full year results.
 

Re: Virgin Media's quarterly and full year results.
 

It would be trouble is the lease is up at Albert Dock so VM are closing it down,i think the employees there were offered jobs elsewhere ie swansea but did not want to move there for various reasons some to do wth job security i think.

Re: Virgin Media's quarterly and full year results.
 

Given the 50mb upstream uplift is many months behind schedule, the idea of them finishing that *and* getting 100mb done "months ahead of schedule" just goes to show they have no grasp of the English language. Particularly given how loosely they use the terms "unlimited" "everyone" "double" "all" "best" "gaming" and now "ahead".

As a breakdown, this puts VM's current cable broadband base at a total of 4,850,600 customers, of which:
3,600,000 (74%) are still on 2 or 10mbps
Only 500,000 (10%) are on 20mbps
Only 200,000 (4%) are on on 30mbps
Only 200,000 (4%) are on 50mbps and 100mbps combined

And if you believe TBB's figures, 8% don't exist

Re: Virgin Media's quarterly and full year results.
 

I thought we were going to hear some good news about TV channels etc as well today or did i mis-read, dream that??

Re: Virgin Media's quarterly and full year results.
 

Well perhaps that good news will come soon enough Mobes.

Re: Virgin Media's quarterly and full year results.
 

Have I read it correctly that this will be the first time they've posted a profit?

Re: Virgin Media's quarterly and full year results.
 

Yes you have read it correctly.

Re: Virgin Media's quarterly and full year results.
 

Manchester wouldn't have been so big a distance to move.

---------- Post added at 10:35 ---------- Previous post was at 10:33 ----------

You really do hate VM don't you??

I don't know where you get your figures from, but on the news this moring it said that 50mb is currently availble for half of UK households.

Re: Virgin Media's quarterly and full year results.
 

He's saying only 200,000 take 50mb not how many it's available to.

Re: Virgin Media's quarterly and full year results.
 

Yes, but if you read his first paragraph, he seems to be trying to imply that customers are on slow speeds because higher speeds aren't available.

This is the sort of mind games that companies use when putting out propoganda against their competition.

Re: Virgin Media's quarterly and full year results.
 

Well maybe now they're profitable we might see some of the improvements some people on here are so desperate for.

Re: Virgin Media's quarterly and full year results.
 

l suspect all the buses will arrive at the station all at once.:D

Re: Virgin Media's quarterly and full year results.
 

No, Manchester isn't that far, much as I like Manchester it's not somewhere I'd chose to live. The only problem here is that the technical roles have gone to Swansea and the Customer Care side and Mobile is going to Manchester.

The workforce at the Albert Dock is technical and 2nd line/Outage surveillance/Business support, so not really the skill sets for Manchester :(

Re: Virgin Media's quarterly and full year results.
 

I see your point. If VM would improve their business service, then they would probably need to expand that also.

Good luck job hunting.

Re: Virgin Media's quarterly and full year results.
 

Cheers mate

Re: Virgin Media's quarterly and full year results.
 

Looks like their live broadcast is being traffic managed..... :) Picture and audio constantly breaking up, they're trying to fix it now.

What a mess.

Re: Virgin Media's quarterly and full year results.
 

I knew it would not take long :LOL:

Re: Virgin Media's quarterly and full year results.
 

It doesn't really matter if people try to twist or discredit the figures. If they're taken as fact then Virginmedia have increased profits and increased Average Revenue Per User

For Sky/Virgin/BT those are two of the most important figures to give shareholders along with subscriber increase/decrease.

Re: Virgin Media's quarterly and full year results.
 

Strange - VM's results state

Re: Virgin Media's quarterly and full year results.
 

The only thing I saw whilst having a quick read was on page 29 of the Strategy Update Presentation, which says standard 2012 bundle will include M+ with five additional channels. On XL myself so dont know if M+ has changed recently or if this is a hint of things to come.

Cheers

Grim

Re: Virgin Media's quarterly and full year results.
 

Originally Posted by Mobes
I thought we were going to hear some good news about TV channels etc as well today or did i mis-read, dream that??



I think that was Den being his optimistic self.:D;)

Re: Virgin Media's quarterly and full year results.
 

Nope.

You really can't read can you?

I don't know where you get your ideas from but last I knew the words "are on" did not mean anything remotely like "have nothing higher available to them than".

---------- Post added at 18:26 ---------- Previous post was at 18:22 ----------

That's exactly the same numbers as I'm quoting. Except, if 1.2m were 28%, then the total would be 4.28 million, whereas TBB state:

Looking at the results themselves, that's actually the total for *all* cable customers, not broadband. TBB also quote the "nearly" numbers as "actual" - i.e.

28% is actually 1,148,812 or, to 2SF, 1,100,000.

(Though if you look further into the VM's "over 28%" quote, the actual number of customers on >=20mbps would be between 1.14m and 1.18m. Assuming they'd have rounded up 28.5 to 29, then 28.49% is 1,168,916.)

If you take VM's own total broadband figure of 4,102.9 instead of TBB's misquoted 4.85m, then you get:
At least 2,902,900 (71%) customers on 2 or 10mbps (or lower), the rest of the figures are still the same, apart from percentages
Only 500,000 (12%) are on 20mbps (the same)
Only 500,000 (12%) are on on 30mbps (would be the same if I hadn't miscalculated in my earlier post)
Less than 200,000 (5%) are on 50mbps and 100mbps combined (the same)

That also explains the missing 8% - thanks!

Re: Virgin Media's quarterly and full year results.
 

As Yoda once said think positively my Padawan.:D

Re: Virgin Media's quarterly and full year results.
 

Hah, a muppet can read better than some people!

Re: Virgin Media's quarterly and full year results.
 

He's not a real muppet....;)

Re: Virgin Media's quarterly and full year results.
 

They are extending their network and have been for several years.

Ok it's only been modest numbers . circa 50,000 a year but they have been doing it.

If you're expecting a build on the levels of the mid-90's, when entire cities and towns were cabled, then forget it.

It will never happen.

Re: Virgin Media's quarterly and full year results.
 

There was no mention of new channels today.

According to one of VM's bosses in the webcast today we've had lots of new channels over the last year. I must have missed something....there's been some new channels but there's also been channels removed. So, all in all its about break even on the channels front in 2011, the new ones launched only offset those that went.

Re: Virgin Media's quarterly and full year results.
 

Channels aren't usually announced in quarterly results as a rule.

Re: Virgin Media's quarterly and full year results.
 

You were implying that VM were failing to provide the service. When in fact they are providing the service because 50mb is available to around 50% of UK homes. The fact that many don't use what is available is nothing to do with it.

You are just trying to twist thing around to slate VM.

---------- Post added at 09:44 ---------- Previous post was at 09:41 ----------

I wasn't expecting the levels of the 90's that you mentioned, because that nearly crippled them at the time. I just think it would be goof if they increased the rate from what it is now.

I have an office in a fairly built up area, where I would switch to VM if they covered the area. But unfortunately they don't, and last time I spoke to them, they had no plans to cover that area.

Re: Virgin Media's quarterly and full year results.
 

Too true DF so when will they get announced.;)

Re: Virgin Media's quarterly and full year results.
 

When they announce them:D:D:D:D

Re: Virgin Media's quarterly and full year results.
 

lol :D

Re: Virgin Media's quarterly and full year results.
 

Yes indeed but perhaps a man of your influence can have a word with them.:D:D

Re: Virgin Media's quarterly and full year results.
 

No, I didn't imply anything other than the number of users that were on a specific service. How does "are on" imply "failing to provide service"? Anyone? Enlighten me?

Course you have to twist my words, but ignore all evidence to the contrary - you call me ignorant yet you can't even read the forum rules...

Re: Virgin Media's quarterly and full year results.
 

Because that's the impression your post gave.

Look, I've had problems with VM on many occasions, and don't have any loyalty towards them. In fact others in these forums have slated me for speaking against VM. However I do think that they are the best of a bad bunch, and certainly offer the best service (for my requirements).

It seems that you however are just anti VM, and you jump on any thread that has anything bad to say about them. And then you try and get your boot in also.

Now I don't know what your grievance is with them, or if you just work for the competition. But for VM users the fact that they have made a profit, will most likely lead to an improved service, as they have money to spend.

Re: Virgin Media's quarterly and full year results.
 

The only grievance I have with them is the same as I have against any commercial company that blatantly lies, and even then only against the specific unit/department doing so.

Like I've pointed out in another thread, the only thing VM's service is good at is headline download speeds, where they are 30% faster than the competition. In just about every other measure, they are worse. They continue to ride on this whole "fibre optic" hype touting big numbers whereas even anything as simple as browsing the web is faster on BT than on VM's 50mb. Downloading big files is the only thing VM connections do well, and even then their service has gotten worse over the last 6 months while the competition has gotten a lot better. This is not me being anti-VM, this is fact.

Re: Virgin Media's quarterly and full year results.
 

Well I'm afraid that most big companies, and some small ones tell lies. They also get away with it because the advert has normally run it's course before any action can be taken. This is known as marketing, and in the bed industry I actively campaign against all the hype, gimmicks, and lies that are used.

By the way, BT also lie. And that comes from a friend of mine who is a BT engineer. He also said that it will be a long time before BT matches VM for speed. But I don't know about the technical side, so I can't comment.

Re: Virgin Media's quarterly and full year results.
 

Half of the the UK gets VM broadband via ADSL, the 30mbps+ broadband is only avalible on the VM Fiber Netowork, which covers the other half!

---------- Post added at 12:17 ---------- Previous post was at 12:16 ----------

Well they are in a better place to do that now they are now making profits!

---------- Post added at 12:19 ---------- Previous post was at 12:17 ----------

What a shame, they should now improve services for VM customers outside the VM Cable network, maybe 80 mbp broadband and the full TV serice?

---------- Post added at 12:19 ---------- Previous post was at 12:19 ----------

It did go past the 300 mark this year!

---------- Post added at 12:24 ---------- Previous post was at 12:19 ----------

They do offer the Best Broadband, Best STB and Best VOD, but they need to work on getting more TV channels (with related VOD content) and launching the iPhone 4S on Virgin Mobile!

Re: Virgin Media's quarterly and full year results.
 

Maybe you should follow the 15-month saga that is the upstream uplifts. Other companies lie, very few have shown the level of utter incompetence that VM has when it comes to fixing their network in these parts.

Also I'd disagree on BT not catching up. BT already offer 110mbps service, which is more than VM does anywhere. BT will be offering 330mbps this year, which is again, already ahead of VM, and 1gbit next year, which will be even further again. Granted, these are only in limited areas.

BT currently offer 40mbit down and 10mbit up to all FTTC areas, this is faster than all of the nationally available VM packages in every way, except headline download speed. BT will be uplifting this to 80mbit down and 20mbit up across their network within months, VM don't even have more than 1.5mbps upload across their network yet.

The few areas VM have neglected to upgrade will see 50% faster download and more than ten times faster upload on BT. Nationwide, once all areas are upgraded we're still looking at BT Infinity only being 30% slower on the download and faster in all other respects than VM's best service.

Again, BT 40mb is already faster than VM 50mb for everything other than downloading large files (and if you're doing it via newsgroups BT will probably still be faster).

Re: Virgin Media's quarterly and full year results.
 

Virgin does need to upgrade and expand the VM Fiber Optic Network or use BT's to reach "blackspots" and to improve service

Re: Virgin Media's quarterly and full year results.
 

Wrong. There is no 'half and half'. 40, 110, and soon 80-330mbps broadband is all available off the VM fibre network.

VM is available to about 51% of households. BT FTTC is currently available to 30%, but there is a lot of overlap. BT intend to expand this to at least 66% and potentially up to 90%. BT FTTP is already faster than VM.

That's what BT are doing.

They do not offer the best broadband unless the only thing you do with your broadband is download large binaries over FTP.

Re: Virgin Media's quarterly and full year results.
 

That still leaves the other 49% which need to be reached, especially since BT would reach 66-90% of the UK

BT is reaching customers outside the cable network, but so should VM

Virgin does need to improve its broadband, starting with a 200mbp service

Re: Virgin Media's quarterly and full year results.
 

And why do they need to do that?

Re: Virgin Media's quarterly and full year results.
 

l am no expert but Alan you really need to know about the subject you are posting about before coming out with such wild claims.

Re: Virgin Media's quarterly and full year results.
 

a better comparison in these discussions would be to include the max number of households who can actually receive the product.

Re: Virgin Media's quarterly and full year results.
 

Take the total number of UK households and multiply by the percentage given.

Re: Virgin Media's quarterly and full year results.
 

I agree. Because if most of VM's customers are only on 10mb (although appartently due to be bumped up to 30mb in most cases), then there is no reason to assume that any higher percentage will be interested in BT Infinity.

Re: Virgin Media's quarterly and full year results.
 

well i be moving to bt infiinity when it comes to birmingham sick to death of poor indian customer service centres, I don't want a speed upgrade I want british call centres with properly trained staff. just downgraded my package at virgin because of price increase was going to cancel but they gave me a deal. lot of peoplei am talking to are cancelling or downgrading. so it mush be costing virgin money.

Re: Virgin Media's quarterly and full year results.
 

BT use offshore call centres too you know.

Re: Virgin Media's quarterly and full year results.
 

Call VM during the day, then unless they are really busy you will get through to a UK call centre.

Re: Virgin Media's quarterly and full year results.
 

Sure do as when I left BT and moved house nearly 4 years ago they dealt with it fine. Then months later I got a bill after I had had my final bill as they never processed my disconnection and that was a foreign call centre I dealt with when trying to cancel.
When dealing with the latest bill I was put through to a very apologetic UK person who said they hadn't dealt with it properly.

Re: Virgin Media's quarterly and full year results.
 

Sounds like telephone support is just as bad with both VM and BT if you end up speaking to an overseas call centre.

Re: Virgin Media's quarterly and full year results.
 

A lot of major ISPs use offshore call centres these days, I believe O2 are one of the few that don't.

That said, I've heard some pretty bad things even about VM's UK-only business support