Cancelling home phone line
 

When my current contract ends I'm thinking of changing my overall services.

If I call Virgin to cancel my home phone line, how long will it take until the phone is cut off? Will it be within minutes of making the call?

Re: Cancelling home phone line
 

It's not very long after calling them, however, if you cancel your landline service, the cost of your TV and Broadband will increase.

Example:

XL TV package: £24.50 Without a Virgin phone line, that increases to about £30

So if you don't use your home phone very often, tell that to retentions and see if they can knock the price down of your home phone or just be on the basic phone package and that way you always have a back up incase your mobile is out of action.

Re: Cancelling home phone line
 

yeah it is indeed cheaper with the phone, the only reason that i have their M TV & phone is cuz it works out 50p cheaper then just having the internet on its own :D

Re: Cancelling home phone line
 

It always comes in handy at times as well

Re: Cancelling home phone line
 

not really for me anyways seeings as i have BT Unlimited

Re: Cancelling home phone line
 

Apart from possibly getting your package at a lower the price the best reason to keep the phone line is because any call to Virgin Media will cost you nothing whereas using a BT line or a mobile will cost you money.

Re: Cancelling home phone line
 

Not really, BT offers inclusive calls to 0845 and 0870 numbers and that includes 0845-454-1111

Re: Cancelling home phone line
 

How often do you expect people to phone VM?

I'm considering dropping my phoneline as well.

Re: Cancelling home phone line
 

I am not expecting anything but in the majority of cases just having the phone line gives you a better price and the free calls to Virgin Media are always a bonus if required for any reason unless you prefer to pay through the nose especially if using a mobile.

So check the price before just cancelling your phone line, remember it does not even have to have a handset plugged in but it may well save you some money.

Re: Cancelling home phone line
 

Or maybe not!

For instance if you use the 18866 service you pay a lot less .. as I read it anyway!

UK Rates
Destination p/min
UK fixed lines 1
UK mobiles (sat/sun) 7
UK mobiles (weekdays) 14
UK (070 Personal) 20
UK (0845 Local) 4
UK (0870 National) 3

All these are subject to a 5p connection fee ..

---------- Post added at 14:30 ---------- Previous post was at 14:22 ----------

.. or the 18185 service!

Calls within the UK:
p/min
UK Fixed 1
UK mobiles (sat/sun) 6
UK mobiles (weekdays) 10
0845 Local (sat/sun) 3
0845 Local (weekdays) 3
0870 National (sat/sun) 1
0870 National (weekdays) 3
070 Personal 25

Again, a 5p connection fee ...

Re: Cancelling home phone line
 

Go to a website called Saynoto0870.

Type in the number search box "Virginmedia"

Ring one of 3 none 084 numbers listed, you'll be put through to Virginmedia customer support, Its either included in your call package or free from your mobile.

Its what I always do, and they are always very polite and more than happy to redirect your call.

---------- Post added at 14:32 ---------- Previous post was at 14:30 ----------

Go to a website called Saynoto0870.

Type in the number search box "Virginmedia"

Ring one of 3 none 084 numbers listed ask to be put through to customer support, you'll be put through to Virginmedia customer support, Its either included in your call package or free from your mobile.

Its what I always do, and they are always very polite and more than happy to redirect your call.

---------- Post added at 14:33 ---------- Previous post was at 14:32 ----------

Go to a website called Saynoto0870.

Type in the number search box "Virginmedia"

Ring one of 3 none 084 numbers listed ask to be put through to customer support, you'll be put through to Virginmedia customer support, Its either included in your call package or free from your mobile.

Its what I always do, and they are always very polite and more than happy to redirect your call.

Re: Cancelling home phone line
 

Why would you do that when in most cases getting the phone line reduces your package especially as it comes already fitted.

Not every number on those lists have the capability to transfer you and they can just tell you to ring back on the correct number, also little point using those numbers outside of normal office offers, so again rather pointless.

Now if you think not having a phone line does not cost you less then you need to learn to use a calculator the same as you need to learn not to multiple post the same thing in the same post.:rolleyes:

Re: Cancelling home phone line
 

Wouldn't it be cheaper to have either all BT or all VM?

Re: Cancelling home phone line
 

When I signed up - 50Mbit = £35 without phone line £25 with...

Phone like was £13.50 a month...

£25 + £13.50 = £38.50

So proof the phone line costs more :)

EDIT: Clarify this post is supportive, not criticizing the quoted post

Re: Cancelling home phone line
 

In most cases having the phone line lowers the cost and saves having to find strange numbers that will not be answered outside of normal office hours as per New to cable above.

You have the phone line and only connect a handset if and when required so no one is tempted to use it.

Re: Cancelling home phone line
 

Having a phoneline NEVER lowers the total cost, its lower compared to the idividual cost.

EG 10Mb BB on its owns is £22.50 and the basic phone on its own is £13.90 total cost over £36 but bundle them together its £28.40. Its always cheaper to have 1 product on its own but adding another service induces a bundle discount. But still increases the total price.

Re: Cancelling home phone line
 

If you want to believe that then that is your prerogative but you are wrong.:rolleyes:

Re: Cancelling home phone line
 

I have to agree with Peter. There are many package deals where it works out cheaper to have a phone line.

Re: Cancelling home phone line
 

I enquired today about removing the phone line and just having broadband and television. The line loss would save me £13.90, but I would lose the bundle discount of £20. The viable alternative I looked at was Vonage which would cost £8.99 per month calls inclusive.
So remove the phone line and I have to make at least £15.09 to break even.
I've decided to go on Pay As You Go with Skype.
A 7 min call peak time to USA on Skype cost me 14p.
An 8 min call in Jan to the same number on VirginMedia cost me £2.16

So it's it worth ditching the line,but certainly worth looking at alternatives.

Re: Cancelling home phone line
 

So if it costs more to ditch the land line, then why don't you just keep that for UK calls, and use Skype for international. That's what I do. I wouldn't use Skype all the time because the service isn't reliable enough.

Re: Cancelling home phone line
 

Of course if your broadband goes down you have no phone line and are unable to contact technical support for free, plus if you are on SKYPE and you call technical support over some issue the agent could remotely reboot your modem therefore causing the call to drop and just think you have hung up.

The are many pro's to keeping the phone line even if you do not use it as a house phone.

Re: Cancelling home phone line
 

A couple of good points there Peter. After all you wouldn't want to be stuck waiting in a queue for technical support on your mobile.

Re: Cancelling home phone line
 

I get £8 a month off two mobile phone packages through being on XL phone

Re: Cancelling home phone line
 

Just use the VM line for incoming calls, and calls to VM faults. I have a 3 mobile phone which has virtually limitless UK calls anyway.
VM UK domestic tariff on the M package is still relatively high cost overall.

Re: Cancelling home phone line
 

That is exactly how it can be used to your own advantage and it usually includes a discount.:)

Re: Cancelling home phone line
 

ever heard of http://www.saynoto0870.com/ ?

Re: Cancelling home phone line
 

Try using any of those numbers out of office hours say after 6pm, now if you get through to someone in office hours they are under no obligation to transfer you or they may not even have that facility and you will be told to try the correct numbers.

As in most cases having a phone line and even the basic tv package can lower your price significantly and you do not even have to use it.