Complaint About Virgin Media Engineers!
 

If You had a Problem with the Engineers at Virgin Media In The Past Year or Two You Can Write your Dilemma in This thread Such as Turning Up late or Leaving The job half done or Not Showing Up at All Write Them Here! as long as you keep it clean. I had My Tivo Box Put In Today (Friday 3rd February 2012) and The Engineers That Virgin Media Sent Out Were totally unreliable and They Left The Job Half Done they Didn't Completely Finish The Job. also Me and My family were Cross Because with them because i Complained to There manager because the paperwork was Wrong it was supposed to be 1 Tivo Box, 2 V+ Boxes and 60mb Broadband But I Only recieved my Tivo Box and 60mb broadband from the engineneers and they transfrerred my old V+ Box Into The Living room That Used To be in My Room we were told on the phone the week before that we would get 2 brand new v+ boxes but that didn't Happen because of the mix up and also while i was talking to there manager on the phone the 2 engineers were very rude and disrespectful to me and my family i told them to stay while i was talking to There manager but they weren't having none of it and they said they would wait outside but 5mins later they left and they told there manager that i was a racist but luckly enough The manager was on are side because people have complained about them before. There Manager Had To Comeback to are house to finish the job That they didn't do and he brought a new V+ box for My Brother's room with him.

Re: Complaint About Virgin Media Engineers!
 

This thread is obviously going to end up in a huge argument!!

Re: Complaint About Virgin Media Engineers!
 

:LOL:

I think your right :)

I already feel sorry for the mods that will have to moderate it.

Re: Complaint About Virgin Media Engineers!
 

Personally I have found all VM engineers that have visited my house to be brilliant.

Re: Complaint About Virgin Media Engineers!
 

You Wouldn't Like the 1's that came to mine the Engineers I had were Young Early 20's and they talked Like they were gangsters they were rude and disrespectful.

Re: Complaint About Virgin Media Engineers!
 

Did they do the job ok?

Re: Complaint About Virgin Media Engineers!
 

No There manager Had To come over To Finish The Job That They Didn't Do.

Re: Complaint About Virgin Media Engineers!
 

So the job has been completed then?

Now I'm sure many of us have had a bad experience with many big companies. I certainly have with VM on several occasions, but this is usually to do with their customer service (mainly overseas call centres). However as I said previously I have never had any problems with their engineers.

So unless you haven't told us everything, it sounds like you are starting a thread inviting people to have a moan about VM...that's a bit one sided isn't it? Why don't you ask about peoples experiences (both good and bad)??

Re: Complaint About Virgin Media Engineers!
 

Yes it was Completed in the end. I have had Some good Engineers come out to my house in the past but the 1's that came on Friday 3rd of February 2012 made me angry because they wouldn't do as they were told and they used being racist as an excuse!. I Have'nt got a problem with virgin media the company its just there call centres and some engineers that are the problem.

Re: Complaint About Virgin Media Engineers!
 

Why did they accuse you of being racist?

Re: Complaint About Virgin Media Engineers!
 

I Don't Know They just used it as an excuse They said to there manager that i was being racist to them but i wasn't and I have witnesses to prove it. The manager said to me that they other people have complained about them too aswell.

Re: Complaint About Virgin Media Engineers!
 

He's a carp manager then - any decent manager would not comment either way until an investigation had been undertaken and competed, as any comments either way could prejudice any findings.

Re: Complaint About Virgin Media Engineers!
 

What you told them to do, or what VM told them to do?

Also what did you say that they could have thought was racist?

---------- Post added at 01:45 ---------- Previous post was at 01:44 ----------

That's what I was thinking

Re: Complaint About Virgin Media Engineers!
 

The manager did ring his office and told 1 of his bosses I Don't know if its being investigated or not i Don't Know But i have written on there Facebook page about it though.

Re: Complaint About Virgin Media Engineers!
 

That's not what you said.

You said if I was the employees' Union Rep/lawyer, I would accuse him of prejudicing / pre-judging any investigation by those comments, and would expect disciplinary proceedings against the manager.

Re: Complaint About Virgin Media Engineers!
 

I Don't Know What's Going To Happen But That what he said To me on The Phone He was angry with for not completing the job.

Re: Complaint About Virgin Media Engineers!
 

According to your first post the paper work was wrong, but it does appear that the installers did the work that they were asked to do. It would seem that you have a gripe with the ordering process not the engineers.

Re: Complaint About Virgin Media Engineers!
 

To be honest i have not been able to fully understand that first post. Its just one lonnnnnngggggg comment. :)

Re: Complaint About Virgin Media Engineers!
 

I had an Engineer call on Friday and I must say the whole process was fantastic,I called faults on Thursday as my Broadband kept dropping out,the Guy asked me to check some settings on my modem page,he diagnosed that my power levels were way to high (14.2 minimum),anyway,he booked an Engineer visit between 8-12 on friday and on Thursday night I recieved an automated call asking if i still required a visit (Yes),Friday morning @ 08:15 I recieve a call from the Engineer to ask if it was ok to call in the next 5 minutes (Yes),he called put on over shoes,fixed the fault,left his number and said "call me anytime if this fault re-occurs".

Now that is excellent customer service, well done VM Faults Dept.:clap::clap:

Re: Complaint About Virgin Media Engineers!
 

What is confusing me is all the unnecessary capital letters.I'm itching to get my red pen out..;)

However I persevered and I believe that the OP has a right to be aggrieved if what he has told us is true.The issue of the manager being prejudiced against the engineers is neither here nor there.The fact that he came and finished the job himself and brought another V+ box speaks volumes.
I'm wondering if it was subcontractors doing the job? :erm:

Re: Complaint About Virgin Media Engineers!
 

It strikes me as if it's just a trolling thread, designed to start a big argument.

Re: Complaint About Virgin Media Engineers!
 

Agreed that there seems to an confusion by VM over the work ordered, issued, completed / not completed, and then apparently resolved by the Manager.

However, we are only hearing one side of the story, which is why I thought it unprofessional / inappropriate if the Manager did make those comments.

It would have been equally inappropriate if he had made comments to the installers along the lines of "this is a difficult customer - other VM colleagues are always complaining about his attitude".

A manager's job is to investigate and resolve issues, not pre-judge them.

Re: Complaint About Virgin Media Engineers!
 

If you have an existing V+ it would just be moved to another room and not replaced with a new box and any 2nd V+ box would probably be a refurbished box as well if the are any available for installs, the reason being is that at all times the equipment belongs to Virgin Media so you receive what is on the van.

You have spat your dummy out because it has not panned out as you wanted it to and decided to post a trolling thread which has proved popular, not.

Re: Complaint About Virgin Media Engineers!
 

I really cant believe the responses this thread has had so far, to be frank I feel a bit sorry for the OP, it didnt seem like trolling to me.

Sounds like the guy has a genuine grievance but just didn't convey it in a manner that made it easy to read.

Come on guys I thought we were here to help not shoot posters down in flames for having a bit of a whinge.

We all know some engineers are just plain inept, we read about it all the time. My guess is the guys were subbies.

Re: Complaint About Virgin Media Engineers!
 

I spoke about the boxes not always being new which is a fact and being told otherwise is down to the sales department not the installers who can only do what is on their docket.

Re: Complaint About Virgin Media Engineers!
 

I didn't have a major issue with what you said Peter, I just think the OP deserves the right to have a moan if he's been treated badly, and a simple apology from someone within VM's inner sanctum would have probably sufficed.

I was just thinking from VM's perspective, it can sometime's be the little things that make all the difference, and engineers being polite to customers even if they're complete tools is part of the job I would expect.

Clearly the manager had a sense of duty to try and resolve the issue, but could of handled it a bit better.


Oh and lets not forget, undertakereddie could be one of the last guys we bump into on this mortal coil, so go easy guys or he might give a little payback lol :shocked::shocked: :D

Re: Complaint About Virgin Media Engineers!
 

Re: Complaint About Virgin Media Engineers!
 

In my cases with VM engineers in has been mostly a great service! The only time it wasn't when we ha BB installed years ago, I felt intimidated in my own home, he got aggressive because the cable route we wanted him to take ment more work for him ( not much more), he banged down his tools and became very rude!

Re: Complaint About Virgin Media Engineers!
 

When we first moved into this house we only had broadband, didn't have the tv installed/transfered at first (long story regarding a V+ box charge), when we decided to have the tv installed i left the mrs in, came home that night with a brand new Panasonic plasma with freesat hd to enjoy the V+ with and noticed my mini dish cables just left dangling in the alley way, they had ripped them out and installed in the same hole without asking... Obviousley i was on the phone and hit the roof, Virgin customer services said it was common pratice to remove sky cables and install their own to save drilling extra holes in the wall... even if it is true is it also possible to leave cables trailing on an outside wall for kids to swing on, next day 2 guys came back very sheepish, insisted they wern't the original guys and had to reinstall my mini dish cables and put new plugs on them, absolute coyboys Virgin / Telewest installers and they always have been.

Re: Complaint About Virgin Media Engineers!
 

FRom what the OP said, the paperwork was wrong, and the engineers were following what was on the paperwork. What I can't understand is how this turns into a complaint about the engineers, racism, and poor management???

If the paperwork was wrong, then it was clearly an admin error.

Re: Complaint About Virgin Media Engineers!
 

The only problem I have ever had with a VM engineer was when my old SA V+ box broke and needed replacing. The repair was booked for 2-4pm but at 6 he still hadn't arrived. I called CS and they told me he would be another 30 minutes and true to their word, he was there in 30 minutes. The engineer himself was very apologetic and completed the job with the usual VM efficiency. On the whole though, I can only congratulate VM on the quality of their engineers.

Re: Complaint About Virgin Media Engineers!
 

As he turned up he actually went way beyond anyones expectations as he must have been stuck on a job but still carried on to his next jobs, that is not a post for complaint rather some praise for the engineer.:)

Re: Complaint About Virgin Media Engineers!
 

Absolutely, as I said, when he arrived he was very apologetic for his lateness and carried out the work that was needed with the usual VM efficiency. :)

Re: Complaint About Virgin Media Engineers!
 

Every agent I have ever had has been excellent and that is since my original install around 1996, not that the has been many.

Re: Complaint About Virgin Media Engineers!
 

Personally I have never had a problem with any install or tech visit, but my dad was having problems with his v+ so I decided to pop up to see if a reboot would work(it never) so I phoned CS and booked an engineer. I decided to plug his old freeview box in to give him something to watch and when I went looking for the aerial wire I found it had been cut off from outside by the installer to use the hole.But my dad being who he is wouldn't let me complain.