MAJOR NETWORK ISSUE (17 Jan 2012)
 

All,

It seems that VM have some bad routing issues right now. Most people won't be able to get to some sites...

150 is engaged, so must be a serious one!

I assume this is affecting everyone (comments welcome)

S

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

DNS seems to be back up, but still can't get to some places!



Oh.. Another thread already discussing!


That's my 5 mins of fame gone! :)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

I have an MTU error on Xbox Live. :td:

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Some places work 100% fine, some are so screwed... I can connect over a VPN to my office, but I can't then tracert back to my connection!!

6 16 ms 16 ms 15 ms ae0.border-1.thn.lon.uk.as29017.net [89.145.125.22]
7 15 ms 16 ms 15 ms xe-0-0-1.border-1.sov.lon.uk.as29017.net [89.145.125.26]
8 15 ms 16 ms 16 ms linx-gw1.router.ntli.net [195.66.224.22]
9 18 ms 18 ms 18 ms nrth-tmr-2-as0-0.network.virginmedia.net [62.253.184.1]
10 * * * Request timed out.
11 * * ^C

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Thanks for the heads up. I've been having problems with quite a few sites in the past 10 minutes. Some work - this one, obviously, and BBC News (after first refusing to). Digital Spy and Hotmail won't connect.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Can't connect to burnleyfc.com , haven't come across anything else yet but i just got home.

Edit : Oh and MSN messenger and shop.virginmedia.com is slow.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Ok, M41 area.

google.com -> unreachable http
eu.battle.net -> unreachable http
bbc.co.uk -> unreachable http
My colocated machine with Hetzner -> unreachable irc, ssh, http, ftp

Please fix it, virgin.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Apparently On Demand TV also not working!

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

VM newsgroups down.....

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Can't connect at all on my virgin connection, just sits at "Access denied" under the network access bit.

Switched temporarily back to my sky connection for now

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

I have no broadband at all, but on demamd is working fine in here in Essex.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Also can't load virgin media's website, either.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Wonder what has happened? Doesn't seem like the usual DNS stuff. :confused:

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

phones are down also? I cant get through on 150

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Phones down... Probably the IP VOIP link to India down with everything else!!

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

I've completely lost Internet at home. Resorting to pairing the iPhone and using 3G at the moment.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Same here.

Superhub says it's been denied access to the cable network.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Over 1000 people viewing this forum. The most I've ever seen.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Yup, down here too SW London. Think it's a major one, Virgin status checker down too as is 150

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Phones still engaged.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Broken here in Luton (LU2) too... :td:

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

issues in notts as well, unable to get on certain sites, slow internet, VOD not working, unable to ring them up etc. My dad also having same issue and he lives 10 mins away from me. It must be a big issue. Any ideas of course?

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

mine internets back up but cannot connect to xbox live or various sites

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Don't appear to be any issues in Wiltshire.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

oh and unable to get on xbox live

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

www.ebay.co.uk - unreachable
www.paypal.com - unreachable
www.wear2gym.co.uk - unreachable
Xbox Live is down for me too.

Oh dear :(

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

unable to get www.hotmail.com
www.live.com
unable to do some google searches

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Seems to have been a problem here all day............why no updates? (Silly, unable to update owing to problems:dunce:)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Apparently (not sure where the quote is from, presumably their NOC)..

"Virgin seeing high temperature alarms in their Poplar site. Kit has been rebooted but only 3 of 4 elements have recovered. An engineer will be attending site to check out environmentals and to try to restore fully. Next update from Virgin should be at approx 18.30"

The concept of rebooting machines because your aircon wasn't working raised an eyebrow or three..

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

thought my router (netgear) had gone tits up.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

DNS isn't down for me, but can't access the VM Service Status page. Can get Google and various other sites.
PS VM Broadband is down completely - I'm getting in via a neighbour's O2 wireless network.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Thought it was just me :-)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Calm down everyone.

It's just been announced that the outage is due to an electrician checking some building wiring in an apartment block in the South of England and accidentally uncovering the HQ of the national modem cloning network.

Police and tactical firearms experts along with two qualified technicians (not necessarily VM technicians) are attending the scene and normal service shall be resuming shortly.

Thank you for your patience.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

CF's servers were extra busy... couldn't get back after posting....

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

now this site is crashing

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Saw this on the virgin media forums:

• F1861007 Intermittent Connection Issues F1861007 Intermittent Connection Issues
  on 17-01-2012 18:58
• 
  
  We're aware that some of our customers are experiencing intermittant broadband connection issues on our network currently.
  
  Our network team are currently investigating this at the highest priority.
  
  Broadcast TV remains unaffected, however TiVo and other interactive services may be intermittent.
  
  As this is a general network issue you don't need to call us to report it, we're already working to restore your service.
  
  We'll update this announcement when we have more news.
  
  Thanks
  Mark Wilkin
  Help & Support Forum Manager

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Good to see them make good use of Social media when there is a nationwide issue - not!.

Why is it so hard for them to put a message up saying they are working on the issue, they have just ignored everyone for the past 2 hours. Even if the Twitter and Facebook teams have gone home surely you have some sort of contingency (like a manager that can post) to get important messages out to customers.

EDIT: Seems they have finally posted something.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

The problems have been present since at least 11am in my area, and they only post a message 8 hrs later!! :td:

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

I've been in work all day and we haven't been aware of any National issues. This has only been identified in the last hour or so.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Lots of random sites currently not working here in Luton.

Hang about, thesun.co.uk ain't working either!!

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Mine Just sprang back into life here (NG11).

Hopefully its sorted now (Famous last words)


Phil

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

The sites that wasnt working for me are now working, ebay now works, live now works

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Same here!

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

DNS is back, So is PS3.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

That's a bad thing? ;)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Same here in Lincolnshire, intermittent Internet and can't access emails.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

I've been off for about an hour. And now it's all back online...

Sounds like a pretty big outtage! :eek: :P

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

The Virgin Media facebook update:

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

seems to be fixed now :)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Back here! Superhub has got back on the network and things seem to be loading again.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Same here - just coughed back into life in GU17. 150 was giving a steady tone as if the number didn't exist :confused:

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

i'm in Luton too.. no ebay or paypal here, which is crud because i need to pay for things and have stuff thats ending soon :(

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Im also from luton and ebay won't load along with many games on facebook.

Been down for nearly 2 hours now.

150 & 151 dead also the alternate 0800 and 0845 numbers also down.

Sounds serious......

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Everyone was reporting the fault, the lines are not designed for 4 million customers calling all at once :D

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

HMM ITS BACK UP IN LE3 HOW DONT KNOW


but ntl web help page down for maintance . yer righto

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Well my problem is some sites l can get on and others l cannot and it has been like that for the last 4 hours.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

www.extremedwarfporn.com is back up and working......for anyone who's interested.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

ebay/hotmail seem ok now

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

ntl? :confused:

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Came up for a mo and now back down again!!!

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Dont get my hopes up like that :D

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Back here (just outside Guildford) in the last 5 minutes.

Same as others really, intermittent problems with different sites from about lunchtime then total Broadband and On Demand (TiVo) loss and a dead 150.

Still can't get over the fact that the only way to get decent info about what is going on in these circumstances is online, which of course you can't access!

:doh:

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Seems to be working again here is chilly ol' Luton. *phew*

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

doh old habits , still have ntl eamil address lol i should say virginmedia

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Still down here thank god I have 02 as backup due to unreliable virgin media in the past.
Must be all those new users they've just signed up.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Now it might be back up, but it has been before, so don't get too excited!

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Is that actaully correct or was that a [Mode Edit - do not use asterisks to evade the swear filter] take?

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Still down for me :(

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Similar here in Huddersfield.
Google ok
eBay not ok

Must be big issue. "Currently Active Users Viewing This Thread: 496 (99 members and 397 guests)". Never seen that many before.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Yes its very intermittent at the moment.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

haha :D

You getting this error?

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

back working in Peterborough too.
Thank goodness I have unlimited data on my 3 phone!

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Same here in leeds slow internet some sites not loading

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

I'd just been using the internet and was interrupted by a call from VM and a recorded announcement telling us that the local fault we reported yesterday had been resolved. Went back to the laptop only to find no internet and 150 engaged....... lol

All back to normal now as I'm sure you've gathered....

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Went off again shortly after my last post, but all "seems" ok at the moment.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

No Internet, no tv, phone yes, 150 virgin help? Dead line tone
Virgin media f...... ...t Fill in the blanks yourself.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

503 Service Temporarily Unavailable - Means the website cannot handle the amount of visitors.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Its been rubbish in ME16 since about 2pm. Died completely recently. Now just came back.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

"Address Not Found
Firefox can't find the server at www.extremedwarfporn.com."

Oh no, the sods have shut up shop?? I'll be livid if they have.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

From the Support Forum that you can't access when you need support...

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

internet back and working fine here try leaving router off for 5 mins then switch it back on it just worked for me.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

back working here also.:)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

gu14 area Farnborough 1800 TO 1930

Interenet u\s

phone 150 151 both number not recognised

1930 www back although some sites not reachable

Tony
farnborough

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

I reckon its the engineer that was working on the green box at the end of the road this afternoon... lol

drove past it, and an engineer was working on it using a "rented van" got home then 30 minutes later internet went down... and phone line for a brief few minutes.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Was flaky when I got home at half 6. Some sites not working but my Vodafone sure signal was ok so nice 3G+ signal for a while.

Seems all ok now in Birmingham

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

It seems to be getting there!!

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

will we all get some compensation for loss of service?

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Er... No! I suspect not!

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

:clap:

Very good indeed

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

l somehow don't think so.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

I thought the outage was caused by the Cleaners in Telehouse unplugging the racks to plug in the hoover??

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Only at Virgin's discretion may they compensate angry/irate/agitated customers. However remember you pay for an "up to" service and you don't pay for a Service Level Agreement, so technically they're not obliged to give you a single penny. :)

Sounds like their core network switches had a problem if it knocked out a lot of their internet and TV delivery. There will be an internal investigation no doubt, but don't expect the findings to be made public.

---------- Post added at 19:57 ---------- Previous post was at 19:56 ----------

Or putting a mop into the bottom of the racks and soaking the cables...

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

No, only total loss of service for more that 24 hours. it's in the T&C's, no service provider can guarantee a faultless service.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Sounds fair...

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

that sounds like atlantic 252 when they switched over to the other transmitter at 7pm, it would go dead for a few seconds and they said it was the cleaner just plugging in the hoover :-)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Mines been ok for a while now, everyone elses ok?

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Needed to ring Virgin Mobile but got a message to call back later as they are having 'technical issues'.

Also,no on demand on Tivo,network down

Area 30

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Yes mine has improved significantly in the last 40 minutes.:)