Self check
 

Is there a trace or modem serial number i can do / enter to see if i can receive 100mb without an engineer visit.. i am currently on VIP50. Thanks.

Re: Self check
 

To get 100Mb you need this modem.

https://www.cableforum.co.uk/images/...2012/01/63.jpg

Re: Self check
 

And can i do that as a self install?

I Currently have this one:-
http://www.techradar.com/news/networ...b-modem-482914

Re: Self check
 

And that is the 1 million dollar question :)

Re: Self check
 

No they insist on a manned install due to it being the flagship product as they want it working first time.

http://shop.virginmedia.com/broadband/up-to-100mb.html

Re: Self check
 

Looks like it will have to wait till there are some good TiVo deals on then i can book a day of work...

Re: Self check
 

P.S. is that modem also a gigabit router? Thanks.

Re: Self check
 

Shame some of these manned installs result in using the wrong power supply for the hub and/or leaving power levels out of whack and running off before testing can be done.

Re: Self check
 

I know and it is quite wrong and we see the aftermath when they ring in, except for 100Mb.

Re: Self check
 

Sure is :)

Re: Self check
 

i aint got that and im on 100meg and nobody had to come out to install,Got d.link router and modem

Re: Self check
 

You may have a VMNG300 but sooner rather than later you will need it replacing as the rollout to 8 downstreams progresses.

You upgraded over the phone but an upgrade without either the Superhub or the VMNG300 requires a technician and sometimes you may need a technician even if you have the correct modem.

Re: Self check
 

I've got a VMNG300, and the DLINk router linked into a gigabit switch, i'd rather stick with what i know works, seems alot of people have had to switch the superhub to modem only mode to get decent speeds. If i upgrade over the phone wil i be able (for now) to keep my existing setup?

Re: Self check
 

ya, you definitely don't want the shub dude. If you are happy with your current kit then stick with it. My old linksys router only had 100mbit ports on it so I coughed up £100 for a new one but it was well worth it.

Re: Self check
 

I wonder what will happen when the 50Mb > 100Mb upgrades happen. Presumably 100Mb won't be an engineer install then and they'll just send out the SH?

Re: Self check
 

I think youll probably get an email from VM saying something like "I'm Richard Bransons beard and your doubling is coming! But you have a modem that may not get the full benefit. Call xxxx to speak to Inida and try to get them to ship you a Superhub with its Unbeatable Wifi and life changing properties!"

If you ignore that and stay with your existing kit, when the doubling is done you'll still get the new config and extra speed. The VMNG300 can handle 100meg with its 4 downstreams. The roll out of 8 downstreams will just mean the Superhub will probably handle congestion better, but that remains to be seen as its all theory until 8 downstreams roll out.

What you really should do is take the offer up and get a superhub sent out, but say on your existing kit. Then if there are problems post doubling, you can swap to the superhub and have it activated much faster than waiting for one to be sent out then.

Re: Self check
 

You can't have a shub sent out, according to masque it's engineer install only.

Re: Self check
 

It is supposed to be a manned install but you may get someone happy to just upgrade you it has happened but it is not the correct process.

Re: Self check
 

So it is going to take a year for them to do the rollout and upgrades and then you'll be waiting another year for an engineer to come out (and that is if you don't have to wait a year inbetween for 4 million shubs to be produced

Re: Self check
 

No, you can't get 100mb installed without an engineer (well, not unless you make a big fuss, but then according to Masque any customer service agent who gives you what you want is doing their jobs wrong).

Ths Superhub itself can and is sent out regularly as self-install on lower tiers.

According to BenMcr, Superhubs will be sent out as self install to customers on lower tiers and current 50mb users as part of their speed doubling to 100mb. It's been "confirmed" that the requirement for engineer install on 100mb will be dropped when 50mb becomes 100.

---------- Post added at 13:17 ---------- Previous post was at 13:14 ----------

Correct.

Re: Self check
 

But what if when my speed is doubled from 50mb to 100mb, would i then need an engineer to come out if i decided to up to 120mb

Re: Self check
 

Probably.

Re: Self check
 

The would be no need as you would be already on !00Mb and your power levels will be fine.

Re: Self check
 

This was a response to ferret who was talking about the speed doubling, not upgrades to 100meg. Which are still manned installs.

So its going to be odd having people who are doubled from 50 to 100 just getting a turd in a box while people upgrading from 50 to 100 will have to have an engineer out to install and polish said superhub.

Re: Self check
 

LMAO.

---------- Post added at 20:41 ---------- Previous post was at 20:40 ----------

100mb power levels would be exactly the same as 50mb, which also required engineer install so that makes no sense.

Re: Self check
 

It is down to Virgin Media as they are the client and they have to do as they require, it may not make much sense but there you go.