Can you see something wrong here? *Video*
 

http://www.youtube.com/watch?v=wEgv6...4NCTIdZEFw0yAy

I know its long , you can skip into the tests if you need to , which start from 1 minutes onwards. Its basically me pinging servers i play on and random uk based web address's to prove theres something wrong with my latency.

Re: Can you see something wrong here? *Video*
 

Clearly you've issues, however if your port isn't reaching Virgin's thresholds for upgrade they won't care.

Re: Can you see something wrong here? *Video*
 

Can you explain what that means to someone who isn't greatly networking minded? =D

Re: Can you see something wrong here? *Video*
 

Yes.

You share bandwidth with a number of other people, if too many people are using bandwidth at the same time it causes the higher pings you see.

Virgin don't class pings being higher than expected as an issue, they strictly go by criteria based around load on a port over a weekly period.

If your port, the bandwidth you share, isn't busy enough to break their limits they won't accept it as a fault.

Re: Can you see something wrong here? *Video*
 

Ah i see , the engineer mentioned i was plugged into the fastest port or something at the box in my street , if i asked to switch ports would that make a difference? Im not all that interested in the speed , id rather have a more stable ping that anything else.

Re: Can you see something wrong here? *Video*
 

There is no fastest port in the box in your street, it's not that simple sadly.

Re: Can you see something wrong here? *Video*
 

Hmm ok , well virgin at the moment seem to be bending over backwards to help , they are sending out the head engineer for my area , apparently hes the man responsible for training up all the other technical engineers that come out to you , that was the pick up up line from the manager i spoke to , to get me thinking this was all going to get resolved.

Is there anything i can do or show this engineer? Because it sounds like there just sending someone out to confirm this fault doesn't exist so they can shut down the work order , but i was assured this guy knows what hes doing/talking about.

If what your saying is true , is it pointless for this guy to even come out? Or is there something he can do here in my property to sort it?

Thanks for the responses by the way , very informative.

Re: Can you see something wrong here? *Video*
 

our ping are within the acceptable levels for virign so they wont do anything not saying there ainta problem jsut virgin wont do anything about yoru ping only speed

Re: Can you see something wrong here? *Video*
 

How exactly is it within acceptable levels? :/ Games aren't player-able due to the latency being so erratic , at the end of the day if it was 'acceptable' , then gaming wouldn't be a issue , and lets face it almost all virgin media customers game on there connections in some form or another.

Your basically telling me virgin media dont give a stuff about online gamers and only care about the speeds they give there customers.

Re: Can you see something wrong here? *Video*
 

they care about all cusotmer if they didnt they be idiots

your misudnerstnading me it is acceptable ping ot them but it aint fora a online game, ive not once said it fine i just saying it within acceptable levels for virgin but im going to watch the video again make sure my eyesight is reading right then ill reply again as i must admit reading jsut now is pretty poor screen blurry probally cause i dnt have my glasses on

i have feeling im wrong on what yoru pings where

---------- Post added at 20:44 ---------- Previous post was at 20:41 ----------

some of the servers you are pinging i dnt know where there located so i cant comment on them if there all uk based server yes the pings over 80 are bad

but the rest i was right it was about 50-60 and allow high they dnt see that as really unacceptable

what is you pign result to bbc out of curiosty not sure if you did it the video was long and i was trying to jump it

Re: Can you see something wrong here? *Video*
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Pillz>ping -t www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.246.90] with 32 bytes of data:
Reply from 212.58.246.90: bytes=32 time=15ms TTL=54
Reply from 212.58.246.90: bytes=32 time=14ms TTL=54
Reply from 212.58.246.90: bytes=32 time=15ms TTL=54
Reply from 212.58.246.90: bytes=32 time=16ms TTL=54
Reply from 212.58.246.90: bytes=32 time=29ms TTL=54
Reply from 212.58.246.90: bytes=32 time=26ms TTL=54
Reply from 212.58.246.90: bytes=32 time=47ms TTL=54
Reply from 212.58.246.90: bytes=32 time=39ms TTL=54
Reply from 212.58.246.90: bytes=32 time=30ms TTL=54
Reply from 212.58.246.90: bytes=32 time=23ms TTL=54
Reply from 212.58.246.90: bytes=32 time=17ms TTL=54
Reply from 212.58.246.90: bytes=32 time=20ms TTL=54
Reply from 212.58.246.90: bytes=32 time=19ms TTL=54
Reply from 212.58.246.90: bytes=32 time=231ms TTL=54
Reply from 212.58.246.90: bytes=32 time=41ms TTL=54
Reply from 212.58.246.90: bytes=32 time=19ms TTL=54
Reply from 212.58.246.90: bytes=32 time=20ms TTL=54
Reply from 212.58.246.90: bytes=32 time=107ms TTL=54
Reply from 212.58.246.90: bytes=32 time=21ms TTL=54


If i kept it running the ping would spike over 150 every 7 seconds.

Re: Can you see something wrong here? *Video*
 

oh without a doubt you havea issue and your over the therehold for what even virgin deem acceptable i can tell looking at some of the things you done in teh video your pretty well up on computers do you know all the different tests to run for virgin then you can post all teh results on there forum and one the support staff shoudl reply by tomorrow

if you dnt knwo all of them i can tell oyu the tests and i pretty confident you know how to run them

Re: Can you see something wrong here? *Video*
 

Well thanks for watching the video and acknowledging it , i hope something gets done to fix it to be honest , if not ill have to switch ISPS.

Re: Can you see something wrong here? *Video*
 

virgin have a strange idea that utilisation needs to be over 90% for at least 10% of a 7 day period (think i got the numbers right) before utilisation is considered "high" enough for escalation, stupid really as anything around 70% and above can cause degradation of service

Re: Can you see something wrong here? *Video*
 

Just clicked your sig , doing one of those tests now.

---------- Post added at 23:41 ---------- Previous post was at 22:29 ----------

http://www.thinkbroadband.com/ping/s...07-01-2012.png

Thats how it looks so far

Re: Can you see something wrong here? *Video*
 

https://www.cableforum.co.uk/images/...2012/01/76.png

Kept it going over night , opinions?

Re: Can you see something wrong here? *Video*
 

seems to spike during peak times which suggest congestion issue over ultisation as someone else has said virign consider it a ultisation issue if it over 90% for 7 days but it can affect from about 60% ultisation

best i can advice is to post ping test to bbc using 100 pings then using -l 1024 -l 32665 and -l 66550 esicpally during peak times do a tracert bbc.c.uk and pathping bbc.couk

and post about high pings and probally packet lost

and hopefulyl when it is the worse they might see something then raise and hopefuilyl can be fixed

Re: Can you see something wrong here? *Video*
 

Gunna keep it going for a while yet , theres a lot of issues during the day as well , at the moment its okish , it aint great but theres still spiking in games etc.

I wont bother posting on the forums it gets me no where , i will wait on this technician to come out on Tuesday and let him run his course on things , the admins on the forums never reply to me.

Re: Can you see something wrong here? *Video*
 

unless there a issue with teh power levels modem etc the tech wont do anytihng it a network capicty problem only 2nd line can raise it

Re: Can you see something wrong here? *Video*
 

Well yours looks poor but I've seen plenty worse. I'd class mine as worse and they won't do anything about that.

[img]Download Failed (1)[/img]

The packet loss around 17:30 was when I rebooted the modem on the offchance I may get a different upstream (I didn't).

I've given up on VM and am just waiting for Infinity to arrive in my area (scheduled June).

Re: Can you see something wrong here? *Video*
 

Are BTS infinity supposedly better then for things like this? Ive heard nothing but bad things from people on BT

Re: Can you see something wrong here? *Video*
 

BT ADSL has a poor reputation - at least there are lots of complaints but they are the biggest ADSL ISP in the country and ADSL in general has a lot of issues outside the control of the ISP - most ADSL complaints should in reality be addressed to <insert deity of your choice> for inconvenient/sloppy design of the physical laws of the universe.

I've seen no major complaints about the Infinity product yet but doubtless they'll come in time. It would need to be pretty dire to be worse than my cable.

Re: Can you see something wrong here? *Video*
 

Infinity - at present - has far better ping and jitter characteristics than VM cable and very little to no visible contention in most areas. Last I heard capacity utilization has barely hit double digit percentages.

Re: Can you see something wrong here? *Video*
 

http://www.youtube.com/watch?v=OxEvb...ature=youtu.be

Another little video i made :D This ones a tad bit funnier >.<

Re: Can you see something wrong here? *Video*
 

Of course ADSL started out that way and still is on a couple of LLU operators but http://en.wikipedia.org/wiki/Bram_Cohen and http://en.wikipedia.org/wiki/The_Pirates_Bay put a stop to that for anyone using ISPs reselling the astronomically priced BTw IPstream bandwidth.

Re: Can you see something wrong here? *Video*
 

Still amazes me that anything uses ping (ICMP) for anything other than what it was designed for. It is a low priority traffic and when things get busy will get delayed or even dropped to allow for higher priority (TCP/UDP) traffic.

When things get really busy, ping will get lousy as that's how it should work. Now that's not to say that having bad ping and especially packet loss is acceptable especially where it degrades a service. Infinity may be better now while not many are on it, what's going to happen when that service gets really busy?

Re: Can you see something wrong here? *Video*
 

Easy - either BT will put in more capacity or it will get congested.

The difference is that congestion on Infinity will be slow to build so capacity planning should be easy because it's 1:1 back to the cab then at least a 1Gb pipe. With VM a single user can tip a local area from acceptable to dire because of the small pipes. 8 bonded downstreams will help for sure but there will probably still be oversubscribed areas.

Re: Can you see something wrong here? *Video*
 

https://www.cableforum.co.uk/images/...2012/01/76.png

Massive red line of packetloss :/ Cant even game atm , i cry someone hug me.

Re: Can you see something wrong here? *Video*
 

[sparks flamewar about BT vs VM's capacity management]

In any case, I would postulate upstream on BT will always be infinitely (pardon the pun) better than VM's, due to the far lower contention - and as you say, symmetric backhaul - to the exchange. Hence how ~6mbps DSL still beats VM's 50mb cable almost by an order of magnitude when it comes to upstream stability.

Re: Can you see something wrong here? *Video*
 

Isn't it something to do with the way cable upstream works - doesn't the modem have to request a transmit time slot or something? All that faffing about is bound to be more jittery than just letting it blast (on the 1:1 back to fibre all xDSL offers).

Re: Can you see something wrong here? *Video*
 

Partly. DOCSIS cable *is* capable of "just letting it blast" with dedicated timeslots, low jitter, guaranteed latency, etc. VM just don't implement any of those features.

On top of that the frequency allocation as a whole means total upstream bandwidth, even once you reach fibre, is at best and under ideal conditions still only around 1/10th of downstream and still contended, whereas xDSL once you hit fibre is basically symmetrical, and the path towards the fibre is uncontended and 4:1.

Re: Can you see something wrong here? *Video*
 

Ive got fantastic news ,

The engineer just left , and he phoned up someone quote a few references and apparently my area is pencilled in for the 12th of Jan to have the box split so the utilization goes.

Im not quite sure what the technical name was for it , but he mentioned there had been high utilization in this area and engineer are coming out to split the box in half so there's not many people on the network.

Can anyone think of the name for such a job? :D

Anyhow im happy. Lets see what happens on the 12th

Re: Can you see something wrong here? *Video*
 

That sounds like a node split.

Normally they do resegmentations but that is neither as effective or future-proof, node splits are rarer but better.

Re: Can you see something wrong here? *Video*
 

Do you think it will solve the issues im having on some level?

Re: Can you see something wrong here? *Video*
 

It could well be good news and may well sort out any congestion issues.

When they did "something" to mine it went from "just about unusable" to "pretty poor but enough to close the fault ticket". Maybe the work for 200Mbps will make mine "acceptable". I'm hoping I'll have moved on by then though.

Re: Can you see something wrong here? *Video*
 

Node split? Yes, but it's not a quick or simple thing to do, and can take months of planning. It's unlikely they'd do one at this short notice, but might have been planning it for a while previously.

Resegmentations don't make as much difference, and typically only do so at the detriment of someone else. These typically have about 30-60 days lead time, and won't be done by sending an engineer down...

The other option is they've just fobbed you off by sending an engineer down to jig the connections around in the cabinet, which inevitably will just make things worse for everyone.

Re: Can you see something wrong here? *Video*
 

sounds like the "something" they did to mine.

Re: Can you see something wrong here? *Video*
 

I was told by the guy who came out it was something that has been in the works for ages and its finally getting done in 2 days time , the engineer himself even said he was shocked by the date given because it usually takes months then went onto explain it must of been planned last year October to November.

Re: Can you see something wrong here? *Video*
 

oooh welcome to Packet Loss Village, population: MANY

Re: Can you see something wrong here? *Video*
 

4pm today for the fix , does anyone know whether or not i will loose connection for a while? virgin dont seem to know.

---------- Post added at 10:34 ---------- Previous post was at 10:32 ----------

Im going from 6113 , 613 , low upstream or something!

And they are performing a cable split today.


4pm today for the fix , does anyone know whether or not i will loose connection for a while? virgin dont seem to know.

Re: Can you see something wrong here? *Video*
 

Anyone?

Re: Can you see something wrong here? *Video*
 

"fix"? haha... over-utilization ain't usually fixed so easily...

my guess? that you will be waiting weeks to months for any change, as they undoubtedly attempt to fix yours and the hundreds of other overcrowded CMTS line cards around the country that have been festering for over half a year already, by bundling it with the upcoming speed increases this year...

Re: Can you see something wrong here? *Video*
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Pillz>ping -t www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.246.94] with 32 bytes of data:
Reply from 212.58.246.94: bytes=32 time=13ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=12ms TTL=54
Reply from 212.58.246.94: bytes=32 time=17ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=13ms TTL=54
Reply from 212.58.246.94: bytes=32 time=12ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=13ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=26ms TTL=54
Reply from 212.58.246.94: bytes=32 time=13ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=15ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=15ms TTL=54
Reply from 212.58.246.94: bytes=32 time=13ms TTL=54
Reply from 212.58.246.94: bytes=32 time=15ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=13ms TTL=54
Reply from 212.58.246.94: bytes=32 time=13ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54
Reply from 212.58.246.94: bytes=32 time=15ms TTL=54
Reply from 212.58.246.94: bytes=32 time=13ms TTL=54
Reply from 212.58.246.94: bytes=32 time=16ms TTL=54
Reply from 212.58.246.94: bytes=32 time=18ms TTL=54
Reply from 212.58.246.94: bytes=32 time=15ms TTL=54
Reply from 212.58.246.94: bytes=32 time=16ms TTL=54
Reply from 212.58.246.94: bytes=32 time=17ms TTL=54
Reply from 212.58.246.94: bytes=32 time=13ms TTL=54
Reply from 212.58.246.94: bytes=32 time=13ms TTL=54
Reply from 212.58.246.94: bytes=32 time=13ms TTL=54
Reply from 212.58.246.94: bytes=32 time=14ms TTL=54


They have done something.

Re: Can you see something wrong here? *Video*
 

it's 9:18am... not really a time u expect to see congestion...

Re: Can you see something wrong here? *Video*
 

That may be true , but ive just a bad latency threw out the day , noon and night , so this may be a positive sign.

Re: Can you see something wrong here? *Video*
 

to further ignition's point even if you reach their threshold, they can and do sometimes cancel relief tickets if you fall below the threshold again, it seems the area has to be in a very bad state before they do relief work.

I have had 2 tickets closed in the past month without relief work done. Tech support just made a 3rd.

Re: Can you see something wrong here? *Video*
 

I just contacted them to confirm the fix , and that had confirmed it had been done. Now ive noticed a reduction in ping but the actual issue is still there its still all over the place , a few ping tests later i explained to the tech support guy and he said just wait for the fault to be closed down , and it could be a matter of the fault waiting to settle down.

Re: Can you see something wrong here? *Video*
 

can u create a quality monitor at http://www.thinkbroadband.com/ping/monitors/create.html ?
would be interesting to see this unfold...

Re: Can you see something wrong here? *Video*
 

Re: Can you see something wrong here? *Video*
 

games dont use icmp.

---------- Post added at 11:57 ---------- Previous post was at 11:53 ----------

I just read your later posts so it seems you managed to get some upgrade work done?

your graph doesnt look very good but we dont know what it was like before the upgrade work so cant really comment if they fobbed you off or actually did do some work.

Re: Can you see something wrong here? *Video*
 

So ive given it a good few days to run various test , mainly personal tests in games to see whether or not any things changed , and i can honestly say not a single thing has :/ Its probably worse now than it was before. The utilization seems to have settled a bit.

Before:
https://www.cableforum.co.uk/images/...2012/01/61.jpg

After:

https://www.cableforum.co.uk/images/...2012/01/62.jpg

Every things just worse in game , everything gittering , constant spikes now which werent happening before , physical spikes where the game pauses for a few seconds and eventually balances out.

Looks like when the post office install there phoneline next week imma start hunting for a new isp.


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Pillz>ping -t www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.244.68] with 32 bytes of data:
Reply from 212.58.244.68: bytes=32 time=33ms TTL=54
Reply from 212.58.244.68: bytes=32 time=13ms TTL=54
Reply from 212.58.244.68: bytes=32 time=29ms TTL=54
Reply from 212.58.244.68: bytes=32 time=13ms TTL=54
Reply from 212.58.244.68: bytes=32 time=12ms TTL=54
Reply from 212.58.244.68: bytes=32 time=17ms TTL=54
Reply from 212.58.244.68: bytes=32 time=41ms TTL=54
Reply from 212.58.244.68: bytes=32 time=22ms TTL=54
Reply from 212.58.244.68: bytes=32 time=35ms TTL=54
Reply from 212.58.244.68: bytes=32 time=14ms TTL=54
Reply from 212.58.244.68: bytes=32 time=13ms TTL=54
Reply from 212.58.244.68: bytes=32 time=55ms TTL=54
Reply from 212.58.244.68: bytes=32 time=17ms TTL=54
Reply from 212.58.244.68: bytes=32 time=25ms TTL=54
Reply from 212.58.244.68: bytes=32 time=51ms TTL=54
Reply from 212.58.244.68: bytes=32 time=12ms TTL=54
Reply from 212.58.244.68: bytes=32 time=19ms TTL=54
Reply from 212.58.244.68: bytes=32 time=15ms TTL=54
Reply from 212.58.244.68: bytes=32 time=13ms TTL=54
Reply from 212.58.244.68: bytes=32 time=42ms TTL=54
Reply from 212.58.244.68: bytes=32 time=42ms TTL=54
Reply from 212.58.244.68: bytes=32 time=29ms TTL=54
Reply from 212.58.244.68: bytes=32 time=14ms TTL=54
Reply from 212.58.244.68: bytes=32 time=39ms TTL=54
Reply from 212.58.244.68: bytes=32 time=38ms TTL=54
Reply from 212.58.244.68: bytes=32 time=58ms TTL=54
Reply from 212.58.244.68: bytes=32 time=16ms TTL=54

Spikes in latency are still there and are fluxing way to much.

Oh well :/

Re: Can you see something wrong here? *Video*
 

Y'know if you used the "Share" button in TBB it'd generate a graph without your IP address on it so you wouldn't have to try (and fail) at blanking it out?

Re: Can you see something wrong here? *Video*
 

Yeah im not bothered about it anymore lol

Re: Can you see something wrong here? *Video*
 

LOL , i should of just kept my mouth shut , what ever they have done has made it all worse.

http://www.pingtest.net/result/54690196.png